I'd like to recommend Troy Honda if you're considering buying a new (or used) Honda vehicle. We were interested in buying a new 2023 Honda CR-V Hybrid and contacted several dealers after doing our research on the vehicle. Troy Honda was the only place within our search area that offered to sell us the vehicle at MSRP with NO markups and NO "required dealer options". One place, that shall go unnamed, told me there was a $2900 dealer extended warranty required for purchase due to the fact that it was a Hybrid, lol. Others included $300 floor mats, paint protection, etc. in their quotes. Troy Honda doesn't do that. Please see Tom Robinson in New Car Sales if you're interested in a hassle-free purchase experience with no surprises. He's honest, transparent and readily available to answer any questions. read more

Experience was delayed because they promised job to a technician even though any tech could have done the job. They charged for an assessment that had already been done months earlier at another Honda dealership and did not put the additional fee toward evaporator core which the other dealership had actually diagnosed, not them. They called my car dirty because THEY didn't forwarn me to clean out the console. They broke my front windshield and have refused to get in touch with me over reimbursement even though the service advisor has admitted they broke it. In no uncertain terms, avoid this place! read more

I am extremely disappointed with the level of professionalism at this Honda location. Customers should not be treated as though they are wasting the staff's time when coming in for service. Experiences like this damage customer trust and reflect poorly not only on the dealership but also on the Honda brand as a whole. While dealerships may be privately owned, they still represent Honda to customers. If this is the level of service being provided, it will ultimately impact customer loyalty and future vehicle purchases. The owner of this dealership should recognize the long-term damage employees can cause to the business when customers are treated poorly. Respect, honesty, and professionalism should be the standard at any service location. read more

They lied to me! I was told I needed 2 pretty big fixes on my car. I took my car into a trusted private mechanic to get another quote and he said neither of the things that I was told were true. Neither of the items I was told needed fixing had any issues at all. Even the mechanic was mad for me. Will never bring my car again and you shouldn't either. This place is dishonest. read more

John Yost, my salesman, did an excellent job with the Honda Accord purchase and the tradei-in of my car. No problems.

I recently had my first car-buying experience at a Honda Dealership; one of the most enjoyable experiences in over 40 years of buying/leasing. Thomas Robinson was an outstanding salesperson. He was patient and listened carefully to match me with the right vehicle. Tom was extremely knowledgeable about the vehicles and inventory, and offered several vehicles for test drives. After a couple of days, an exceptional Passport Trailsport Elite was selected. There were no dealer markups or additional market adjustments. Any questions or concerns were handled by Tom quickly and professionally. Tom Rzeppa (General Manager) also assisted when needed. I am happy to recommend Tom Robinson and Troy Honda. read more

Took CRV in for AC repair. They found a rodent chewed wire and repaired it . I had authorized a much higher amount for the evaluation of the AC system than what I was charged. I felt that they treated me honestly and the service advisor Aaron was excellent. read more

Thomas Robinson was a very efficient, proficient and made everything that I wanted happen without any indication that it would be anything other than what is expected for a customer purchasing a new CRV. I was the last customer of the night just before Christmas and a specific vehicle in short supply was sourced within 24 hours. His follow up was personable and he answered all of my questions regarding my new car. Very easy to contact. I have been a customer of Troy Honda since 1997 and my family of 4 has purchased many cars from them. But, I appreciate working with Mr. Robinson more than any other sales associates over the years. Alyson R. 1/2025 read more

I want to shout out Thomas Robinson - Sales Rep from Troy Honda, a person who really understands the needs of the customer. Additionally, he is very polite and patiently answers our questions to make our purchase experience great. That's the reason I've been buying Honda cars since 2019, just with him! read more

I went in about a month back inquiring about prices and test drives for a new vehicle, as i was very much overdue for a new one!! John Yost was very helpful and explained everything in great detail to help me out. I ended up going back and working with him to get me into my new vehicle. He was super friendly, personable, and helpful. read more

Overall, they will do a good job servicing your car. You can trust your car with them and they will get the job done. However, they severely lack in customer service. I've been to this dealership a handful of times but my parents have been to this dealership for as long as I can remember. All in all, they are just an unfriendly group of folks and are rough around the edges. They don't acknowledge you when you come in. It's hard getting someone's attention. They're always busy on the phone or on the computer. When you're talking with them they don't smile and aren't keen on small talk. It's just an overall cold and unfriendly, unwelcoming place. I usually come in for an oil change. My dad says they actually upcharge me extra fees that they don't charge for him for the same exact service. When looking ar my bill, he actually called them up and yelled at them for charging me something that they didn't charge him for. So that's the kind of business they're doing. Finally, my last visit to them on Oct 11,2021, I decided enough was enough and not to go back anymore. The cashier was extremely friendly, but I had a really bad experience with her that left a bad taste in my mouth even a whole year later. When I checked out, my service man went up to her and gave her my paperwork, telling her my name was Stephanie. She then turned and asked me what my name was. I told her my full name, twice, slowly. I'm asian and look very asian. Each time I told her my name, she kept reaching for another customer's bill that also had a very asian name (not a typical English name like mine). I told her no, that's not my name or my file. My name is Stephanie. But she literally was not listening and kept saying...oh this is your file...sorry I can't pronounce your name! She kept assuming that was me. Listen lady, you were told my name three times. You are assuming based off of how I look that that's my file. It's not. My name is Stephanie. She was so preoccupied by a foreign sounding name in front of her and that I looked foreign, she made the mistake three times before listening to my actual words. It was embarrassing for me and her. I found it extremely unprofessional. If she would have just stopped and listened to me or her colleague she would have found my file immediately, which was literally just handed to her by the service guy. She apologized when she finally found my file and said sorry she should have asked for my name to find the right file. I'm literally staring at her...my name was given to you THREE times. You just didn't hear it bc you assumed I had the foreign name that you can't pronounce and took you three tries to realize you were wrong. It honestly ruined my day and I felt bad that such casual assumptions were being made by such a friendly cashier. Stop making cultural and racial assumptions of your customers and listen to them. Mistakes happen and are no big deal but to repeat the same mistake three times shows that you aren't listening and are too preoccupied. I don't know if she was intimidated by the foreign name in front of her that stopped her from listening or treating me like a human being, or she was having a bad day and was distracted. Whatever it was, truly left a bad taste in my mouth. I'll continue going to other honda dealerships that I've had no issues with. I prefer the page honda in Bloomfield, the honda in ypsilanti, or the honda in ann arbor, all of which had much better customer service. read more

This is the third new car we have bought at Troy Honda from our favorite salesman, Michael D. Smith. We enjoy working with him. He is the ultimate professional. He communicates well, has much experience at Troy Honda, knows the products well, cares a lot about customer satisfaction, and has been supportive after the sale. We enjoy communicating with him and we know we will always be welcome to ask questions at anytime in the future. We look forward to dealing with Michael D. Smith and Troy Honda in the future. Thank you. read more

I just bought a CR-Hybrid from Troy Honda. The dealership has lots of vehicles with different colors and specs that you can test drive. I had an excellent experience. Thomas Robinson was just phenomenal. He is your guy if you want a Honda Vehicle. Tom helped me get the car I wanted. He explained the process clearly. He was pleasant and honest. I highly recommend him. read more

Very impressed by Troy Honda, so I'm updating my review today. I live about five minutes from this Honda so I try to go here when possible; I used to go to Suburban Honda, but that's in Farmington and is a good 30-minute drive. I needed new wiper inserts today because mine were making a horrible screeching noise. I masked up and headed over to Troy Honda. They instructed me to go to the Parts department first. The wiper inserts were only about $15 and the service fee (aka them changing out the inserts) was free! Only like a 5-minute process, but still. I also had printed a 25% off coupon from the Troy Honda website, and I forgot to show that to the Parts employee at first; the cashier recommended I do that, so I went back and he took off the 25%. Great customer service. Total bill: only about $11.50. Very appreciative that they are still open during the COVID pandemic, and that they are providing such fast service. I think the last time I was there was for my oil change and that was pretty fast as well, I only waited about a half-hour. 5 stars for you, Troy Honda. read more

my wife and I bought a used CRV from Bill Ladd at Troy Honda and we were both very impressed with Bill's professionalism and the service from the dealer. Mr Ladd did a terrific job promptly returning all my calls and inquiries in a timely manner to insure the process went smoothly. the vehicle was as advertised, the process was seamless from beginning to end and Mr Ladd did a fantastic job communicating the process from beginning to end. I would highly recommend working with Mr Ladd and will definitely consider Troy Honda for any future auto purchases! read more

Our head gasket blew after a long trip. It cost roughly $4000 to replace. Just under a year later we took another long trip and it blew again. Shouldn't have been a problem because the part was under warranty. Well, first they tried to get out of it by saying the mileage we put on the car (one family vacation and traveling to and from work) was too much so the warranty didn't apply even though it was less than a year. We put up a fuss and they got permission to honor the warranty. They replace the head gasket and tell us that because we had the turbo replaced by a different mechanic (after the head gasket blew the first time) that that "might" have caused the issue with the head gasket, so they nice again refused to honor the full warranty and are making us pay $2000 to get our car back. This is shady at best and is FAR from the first issue we have had with them. Shop elsewhere! Update: the car didn't even make it 35 miles before breaking down again! They won't pay for the tow and won't offer loaner vehicles or anything even though they CLEARLY didn't fix it and it looks like they may have broken the turbo when replacing the head gasket. read more

Friendly professionals and excellent service technicians make this my go to for my Honda civic.

My wife and I bought a 2020 Civic at this dealership, and we worked with Bill Ladd during the process. It was our first time buying a car from a dealer and Bill was great through the whole process, he was very nice and open about everything and we are very thankful for all his help. We would def go back to this dealership and we would ask to work with Bill. 5/5 read more

Work with Tom Robinson for a no pressure , no BS experience . the whole browsing/buying experience was very laid back and Tom is Super helpful and friendly . Would recommend to family and friends interested in a Honda read more

I worked with Trent in the service department, he is patient, explained everything, did not push for services I did not need! Very responsive and knowledgeable. He made the process very easy and simple! Thank you Trent! read more

I had the pleasure to do business with those guys. I received a huge support from Thomas Robinson, who do what it took to make the best deal for me. I concluded my lease process of a Honda CRV 2022 in few days w/o bureaucracy. Definitely, I'm delighted with Tom support and hope to do business with them again in the future. read more

The people that work there are unprofessional and unorganized. I bought a new car and 20 days later they said they couldn't take my trade-in (even though all the paperwork was complete and my trade-in was in their lot). Their upper management, was also underwilling to help in any way. I was told that I wouldn't get my title and that I needed to act immediately or else they wouldn't submit my title application for the new car I purchased (again 20 days after all paperwork was completed). I advise going to any other Honda dealer. This group shows no care for customer service and do not pay attention to details. read more

Good Sales man Joe Camilleri , excellent explanation and he make me satisfied, help me to pick the right color and model and trim, and test drive. Good dealer prices read more

Compared to a few of the other dealerships in the Troy Motor Mall and the salespersons at those dealerships, Joe Camilleri wasn't too pushy trying to sell the vehicle. He took the time to explain the features as well as answering questions. I actually had to get a new vehicle after my last vehicle was totaled. And I was in a time crunch to get a new vehicle. Glad that Joe was the first sales person that greeted my mother and I walked into the showroom. Because of the fact that I knew that I was looking for an SUV and either blue or black color, that narrowed the field down substantially. So looked at the CR-V and test drove the SUV the I now drive. Thank you, Joe, for making sure that everything was fine and that all things on my checklist was checked off. read more

Love going to this dealer, they treat me good, Rich and Karl are pros, take care of my 01 Accord like its their own, Ill always go back, sales guys Mike and Rich are top notch, parts department takes care of me like family. Rolland is another pro. love these guys. read more

$3 HIDDEN COVID SANITIZATION FEE CHARGED !!! They NEVER told me that I would be charged with this beforehand. I went to Tamaroff Honda in Southfield a month or two before, and they didn't charge any crap like this. I wouldn't have visited this place if I had known this. Why is Troy Honda charging this hidden fee that other Honda shops are not charging? I purchased my honda from this dealership and I feel so ripped off. STOP RIPPING OFF CUSTOMERS. AVOID this place at all costs. read more

Troy Honda - Auto Repair Near Me - Troy, Michigan

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First purchase and loved every second. I was sadly pushed into a situation where I needed to buy a new car all of a sudden. I spent a couple of weeks testing out various SUVs at different dealers. NONE, not one of them, made me feel as confident and in control of my choices as Troy Honda, most specifically Thomas Robinson. While everyone was joyful and kind each time I dropped in, Tom made sure I understood all of my options. He carefully explained my financial options and helped me find the right fit for my budget and overall peace of mind. read more

I had left another local Honda dealership, after several years, having been very disappointed in service. I brought my leased car in for a service ( a recall) and ended up( VERY unexpectedly) leasing a new model because of the service, information and attention to detail provided by John Yost. Quite frankly, one of the best sales encounters my wife and I have ever had. read more

I wouldn't go as far as to say I'm a fan but I like to give credit where credit is due. Compared to the service I received in 2015 when I bought my first Honda at Troy Honda, the servce has improved tremendously! All of the negetive comments are true! But my last couple visits to Troy Honda has been just the opposite. Craig Frost, excellent service advisor. Always seems to care about the customer. Tom Rzeppa is doing an amazing job with this dealership! When I first went to this dealership, I said I would never deal with them again after my warranty. Now I'm considering a second purchase there. read more

I have been working with Joe Camilleri at Troy Honda for more than 12 years and have taken delivery on 8 vehicles in that time. The entire Troy Honda staff is great, but Joe in particular has made car buying so smooth and easy. He is a very genuine, fun and personable guy, but he really knows his stuff. No BS, straight to the point. Here's what I can do for you and it's always spot-on in the end. I love Honda, I love this dealership and I love Joe! Keep up the great work, team! read more

I love this place for the hospitality shown during the service. Staffs are welcoming and professional in handling both customer and the vehicles. I prefer this service location than anything close. read more

Don't let the exterior and interior of this place fool you. Very friendly staff who will work with you to get your needs met. Thanks Bob for all your help! read more

I had a great experience at Troy Honda thanks to Rick. I first leased my vehicle earlier this year and anytime I need anything, he makes sure it's taken care of. I had an issue with my battery and I took my car to Pure Honda because it was more convenient. After my car being gone for a whole day, I thought it was fixed but not even 24 hours later I was having the same issue again. I dropped my car off to Troy Honda and the issue was fixed in less than 2 hours. Thanks to Rick and Dustin my car is back on the road with my issues. Thank you!! read more

One star because zero is not an option. Don't bring Honda recall work to Troy Honda. Came in last week with the service engine light on. Went to an independent mechanic first who hooked it up to diagnostics and said it was a 3rd cylinder issue. Honda hooked it up and said it was the same thing and to bring it back Monday so they could fix it. When I arrived Monday at 7:30, the service department had an attitude. Brad they grumpy puss who was waiting on me was All cussing and fussing at himself. Said they needed to hook my vehicle up yet again to the computer to decide how they will fix it. I said if you can fix it today, in need and oil change too, but let me know before you do anything to it. After waiting over 2 hours and they say my oil change is done and I need to come back next week when they call me to fix the rest. When questions about this I ended up with several rude, grumpy, unapologetic old men making sarcastic comments. Won't ever go back to this service department for anything. They have no interest in fixing Honda recalls and just want to grab cash from customers on overpriced maintenance. read more

I had a great experience with Honda Troy - with all that going on right now. I was able to get the car I was look for with the help of Tom Robinson and coverage and services need as I enjoy my new car - the experience was a 10/10 and I was able to get all my questions answered. read more

I had a warranty for windshield protection against chips and cracks and when I needed my windshield replaced the Troy Honda service department ordered an aftermarket windshield. Was never offered the option of getting a Honda Certified windshield. After it was installed the CRV developed a parasitic drain on the battery. I did not return to Troy Honda because it's a 35-minute drive for me. I had a local repair shop replace the battery, but it kept going dead after a couple days on non-use. It also burned out the start/stop button and windshield transmission. It's been sitting at the dealership in W. Bloomfield for 7 weeks now waiting for a body control module to see if that fixes the problem. All because of an aftermarket windshield. Because this service dept could not guarantee that this would fix the drain on the battery, I have worked out a deal with the W. Bloomfield dealership to trade it in for a new CRV. So far this warranty replacement windshield has cost me $2500 and the cost of a new vehicle. read more

Purchased our first Honda at Troy Honda. Tom Robinson made the experience great. Very knowledgeable and works for you, the customer.

Horrible, horrible place if you want to buy a used car at a fair price. Ridiculous markups and no interest in negotiating off the sticker price. Dinosaurs who don't seem to realize that market pricing information is available for people who do a bit of research. Can only surmise they're looking for the suckers. Don't be one. read more

Great sales guy. I came in there with financing already set with Capital One. The financing guy ran 7 hard inquiries trying to find me different financing. Messed up my credit! Criminal! read more

This place is where customer service training class flunkees go to get a job. My husband has been getting service here since buying his car, and so today we dropped off his car for an oil change, intending to run errands in my car and then pick his up as soon as it was done. The service guy smirked and made a comment along the lines of "Oh, getting the wifey's oil changed today too?" I've had some bad experiences in the past with car dealerships treating me like an idiot because I'm a woman, so when my husband mentioned the comment to me, I was furious. I don't care how funny you think you are, I don't care if you don't mean offense, there is absolutely no excuse whatsoever for referring to a CUSTOMER, paying or potentially paying, in any kind of a derogatory manner. If you are at work, and work in customer service, ACT LIKE IT. The only thing you should be calling a woman who is your customer is either ma'am or Ms. (Name), unless they tell you otherwise. My husband had given them my cell phone number to call when the car was done. The caller must have had blazing green dollar signs shooting out of his ears when the "Wifey" answered the phone, because he promptly gave me the most jolly BS upsell I've heard since Belle Tire. He was stunned into silence when I told him that would NOT be happening today, and asked if my husband's car was ready. Um, no...they still had to do the paperwork and, um... We showed up at the dealership about fifteen minutes later, and the paperwork was ready...but there were no keys. Husband pays and is sent elsewhere to get the keys. Elsewhere won't turn over the keys until he pays. Husband points out how ridiculous this is before finally getting his car. Places like this are what give car dealerships their smarmy reputation. Run far, far away from this one. read more