I had the BEST experience I've ever had in any type of purchase, at this location…read more I'm high maintenance, I talk fast and expect fast results; I'm a salesperson's worst nightmare (I'm also in sales) Hillary Adam is the only person I will ever buy a vehicle from again, and one of the most incredible individuals I have ever had the pleasure of meeting. She got me the exact truck I wanted down to every last detail. Everything she did was perfect; she used her own contacts at Ford to lessen my price, she made sure I understood every gizmo on the new truck, and she even went out of her way to get me the lowest insurance rate by a LARGE margin. Overall, conservatively, she saved me about $6500 on a new vehicle all said and done, and with the lower insurance rate, thousands over the next years that I own the truck. The rest of the staff was also incredibly helpful, friendly, and honest. I've been through this process several times; this is the FIRST time no one tried to upsell me, the numbers only got LOWER, and there were no last-minute changes or surprises. Couldn't be happier with how everything went. I question the validity of some of the negative comments. Seems like people are upset they get denied for what they can't afford....

Ian Blashill is incompetent and should be fired. I will never give this dealship another peice of…read moremy business for the rest of my life becuse of him and his incompetent boss Jeff Freeman. Tried charging me $1,500 for a passenger mirror that should't cost $500. YOU ARE A NEARSIGHTED MORON.

I am writing this to warn others about the extreme lack of competence at this service center. My…read morevehicle was held here for 145 days due to service transmission and limited performance. My Jeep wrangler would not go over 45mph. During that time, I was given constant excuses, experienced poor communication, and felt like my vehicle was never a priority. After nearly half a year of waiting with no results. I received a call saying it was my recall clutch that they originally put in, and they needed to be approved from warranty for a second recall. I had my Jeep for 43 hours and a service transmission notification came across my screen and my Jeep instantly lost speed and would not go over 45mph. I called Jim Reihls and was felt like an inconvenience. I went to Moran in port Huron. The difference was night and day. The new team diagnosed and fully repaired the exact same issue in just one week. It's clear now that my car was sitting untouched or misdiagnosed for months at Jim Reihls. Ivan the service repair manager told me it was at their dealership for 145 days due to being lost in the system. Even though I had a loaner vehicle and had to resign rental agreements multiple times and called to check on the status of my jeep. If you value your time and need your vehicle fixed correctly, go elsewhere. This experience was beyond unacceptable!

Getting a new car is nice and all but the prices are super outrageous right now! Leasing seemed…read morelike the way to go but prices today made me think otherwise. I met Karl Pierce 3 years ago when I leased my vehicle. It was my first lease so he made sure it was painless and stress free. Well folks he did it again! I have got to be the most indecisive person on this earth, but good ole Karl stuck by me. Not only did he give me the best quotes on the leases, and believe me, I did my homework - KARL was able to find me a used vehicle to purchase! Love love love this vehicle! IF you are looking to lease or buy- please do yourself a favor and see KARL PIERCE at Jim riehls Romeo. His persistence to make you a happy client will amaze you- take it from me- the most indecisive person on this earth!

5 star service! They were able to fix my vehicle in great time and awesome service, I'll definitely…read morebe going back! Thanks for helping me with my wiper blade!!

I don't live in Michigan but travel to visit family often. Twice, now when visiting I've needed…read moreservice on my Jeep Willys first time was back breaks and the second was switching out the old winch with a new improved winch. They are great at listen to me and have delivered 5 star service each time!

Had a very nice interaction with a young lady named Morgan Smith. Very informed, pleasant and she…read moreunderstands her job quite well. We were "just looking", but when I'm ready to buy a car I'll definitely be back to see her. Absolutely delightful young lady

Serra Kia is an exceptional dealership. I had an unfortunate experience of no fault to Serra, but…read morethey took ownership of my concerns and stayed in my corner throughout the process. Sales and Service are top of the line!!