I just wanted to take the time to personally thank Jennifer, Carol, and Mathis for all they do for their tenants. I first moved to San Diego from the Central Valley and needed to find a home quickly. Jennifer and Carol both helped me and my family secure a super cute home that had everything we needed. The entire apartment had been completely renovated and was absolutely beautiful. Jennifer and her team also do a great job at maintaining their properties. Anytime anything breaks they are literally out the next day fixing it. They are friendly when you have a question and they are quick to respond to emails and phone calls although I know they are all super busy. After living in a 2 bedroom for almost two years my family needed to upgrade to a larger apartment and here Jennifer, Carlo and Mathis were again ready to save the day! They found me a beautiful 3 bedroom townhouse in a great neighborhood right in our budget. They really are just the best property management company out there (and no this is not a paid ad, this is all 100% true life experience). Did I mention I'm on my third rental from them?! Yes, this is my 3rd Heetwave apartment and I don't think I'll ever rent from anyone else!! THANK YOU JENNIFER AND THE HEETWAVE TEAM!!!! read more

THEY TOOK $2,600 FROM ME AND WONT GIVE IT BACK. I had a lease that ended 2/28/2026. I was completely moved out by that day then March 1st they still took the $2,600 rent out of my bank account even though I no longer am living there. I understand mistakes and online payment so I let them know and they said it will take 21 days for the refund to come back to my account. It has now been about 31 days and I have not gotten my money back and what's almost worse is they are ignoring me. They also charged me utilities for the month of March even though I wasn't there! I have called them multiple times through the number of the landlord and their number listen on their website and still no response. I honestly don't even know what to do next but probably will have to get a Lawyer involved. read more

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HeetWave Properties inaction in addressing extremely disruptive noise from an on-going school bus conversion project by their tenant, Max, behind their property at 4657 Muir Street in Ocean Beach shows a complete lack of concern for the unacceptable noise impacts on other homeowners whose properties are on this alley as well as their own tenants. We have also expressed that there are fire hazards associated with this work. Since April of this year, my husband and I have tried numerous times to address this situation with both Heetwave and the tenant, Max. When my husband, phoned Heetwave Properties both, Cricket, in the corporate office and the property's on-site manager were unwiling to address the noise complaints that we were experiencing due to the bus being completely gutted and prepared for a conversion to an RV. This process has included loud drilling, cutting of metal and use of loud machinery. The bus work starts in the day and quite often goes into the evening and does not stop until 9 or 10 p.m. at night, which makes it almost impossible to be at home. In addition, my husband has been recovering from cancer treatment and retired early from his ESL teaching career due to these health areas and dealing with the on-going stress from this noise situation is simply unacceptable. We are also concerned that his cancer will be set back off from the chronic stress caused by this situation. Both Heetwave and Max are aware of these health areas and my husband should not have deal with these daily noise issues caused by this bus conversion when he needs to rest. In addition, for my work with San Diego students, I often have to call parents and guardians in the evening hours due to their work schedules and it has been extremely frustrating not to be able to work from home when this unacceptable noise is occurring in the alley. We also have 3 rental properties and our tenants' quality of life is being unfairly impacted by this project. They deserve to enjoy a quiet quality of life on our property and not have to deal with these noise issues. In addition, we were told by Max in April that this project would be done in one month. Then, when we tried to address our concerns regarding the on-going noise issues, Max informed us that the project was taking much longer than he anticipated and we informed him that this was unacceptable. At that time, we were told that the loud cutting and machinery use was done and the rest of the project would not be noisy. We also discussed the noise issues associated with multiple people working on the bus and regular shouting in the alley that was very disruptive along with the machinery use. Max assured use that he would address these issues, but two days later when I came home from work, the loud machinery use and yelling in the alley was happening again. When I went over to the bus to talk to Max about the situation, he was unapologetic about the noise issues that we talked about previously and told me, "if you need to call the City, then do what you got to do". This attitude was very disappointing because after continually trying to express reasonable concerns about months of noise issues caused by this bus project and after just having discussed the on-going concerns, there was no accountability or willingness to consider the impact of this project on our quality of life, that of our tenants or other residents in the area. There was no attempt to change any issues that we previously discussed and Heetwave Properties has allowed this situation to continue with no efforts to address our concerns. When I spoke to Cricket in April about the noise issues and not allowing a bus conversion project to continue in the alley, she told me that she would check with the property management about rules regarding tenants doing long-term auto projects in the alley area behind their property. To date, I have not received any phone call to follow up on this issue. Imagine a complete bus gutting and rebuild project being done for over four months in an alley behind your property. This project should be done in a commercial space that is zoned and permitted for such projects and is away from residential areas. The City has cited the bus and Heetwave still refuses to stop the project. It is simply unacceptable that Heetwave Properties has allowed this illegal project to continue for over four months with no consideration for other neighbors that are being negatively impacted or its own residents. read more

HeetWave Properties - Property Management Near Me - Chula Vista, California

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Only positive thing I have to say before all the negative is about Victor who was our old maintenance guy, he was the best. And also Fabian, he tries to be so helpful but there's only so much he can do without approval. And Cricket, the new resident services manager. She's been so kind and helpful, she responds in a timely manner and answers when we call! THANK YOU CRICKET! We have a leak in our ceiling at the moment due to the heavy rain, (the stairs outside connecting to the wall for the upper apartment is rotting). That is a major safety hazard, the railing is falling apart, there is very clear termite and rot damage and nails sticking out of the stairs about two whole inches!! Because of this, it's causing water to leak into the door frame above and into my ceiling and WALL! With the lack of communication, it takes them over 30 days to make non-emergent repairs, and now that the ceiling is leaking lets see how long it takes for them to fix or just have someone come out and look at it! read more

HeetWave Properties - Ceiling, leak, water damage - Property Management Near Me - Chula Vista, California

I stayed at a Heetwave Property for several months. I really loved the property for its location, walkability, convenience, and its serene atmosphere. The property was clean upon moving in and the amount of space was perfect! However the customer service/maintenance could use some major work. I requested maintenance for a few issues. First, the washing machine leaked water all over the floor. After a couple days, a guy came to put dryers throughout the unit and the washer was pulled out of the wall, however it was not placed back in the original place and it was way too heavy to move. Months later, I requested pest control because there were little cockroaches and ants around the kitchen!! Mind you I kept the place very clean. A really nice guy had to come out twice, but he came only to move the washer back to the wall. Still no pest control. Just 2-3 weeks before move out day i requested a move out inspection, however no response, then I had to call Cricket (the manager who is really sweet) then finally Max came on move out day. Then just 2 weeks after move out day, someone from the pest control department calls and emails me when they can come out to the unit! And to make matters worse, it took 3 business days just to reach someone by phone. I wanted to ask about my deposit and I called every department on a Friday afternoon, Tuesday morning/afternoon with no response. Finally Wednesday morning someone picked up. read more

I cannot stress enough how awful the management company and staff is at heetwave (except Victor, he was always kind and helpful). Be extremely careful. This company tried to scam me every chance they got. They are near impossible to get in contact with, and once you finally reach them they are rude, incompetent, and unorganized. Take photos of EVERYTHING and get everything from them in writing as they constantly go back on their word and stay lying. Be mindful to get a receipt/ evidence that you cleaned your unit before moving out because we had our unit and cleaned and they still took $300 cleaning fee from our security deposit and then failed to ever answer the phone or any emails regarding the issue. The lease states numerous times that you must return the unit to the condition you received it in. Not only was the unit cleaned, it was returned in much better condition than we received it in. When we moved in to the home, it was FILTHY and had not been cleaned prior to us moving in. There was human feces and urine on the toilet... absolutely unbelievable it's actually INSANE. I will attach photos so u can see. (and u guys that's what the toilet looked like AFTER we flushed it instinctively... I KID YOU NOT... there was LITERAL POOP in the toilet when we arrived on move in day) They also refused to give recipes for the "cleaning fee" for weeks and when they finally sent "a receipt" IT WAS FAKE. more lies and deceitfulness from Denise. This was their final attempt to steal money from us after a year long lease of them sneaking more charges to our ledger. I'm my experience Denise has been beyond NASTY and ignorant. Please mindful when choosing to work with heetwave. I will also attach a photo of the fake receipt that Denise made up. it's honestly insulting and aside from that it's illegal to not provide honest and proper documentation regarding what our deposit was taken for. read more

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Just wanted to take a minute to express my gratitude as Omar helped one of my work colleagues get situated at your property! He was very knowledgeable about the property, all the amenities and what the application process would look like. I really appreciate it. The extra time he took to take videos of the entire unit before coming and visiting Something else I wanted to note that was a small detail that meant a lot to a single mom that was viewing the property with her 15-year-old daughter. He made sure not to speak of any numbers and prices while her daughter was there. He handled himself very professionally and I'm so happy my colleague and her daughter are enjoying the property! @neeks93 on insta read more

HeetWave Properties - The appliances are new and they've kept these spaces clean - Property Management Near Me - Chula Vista, California

I have previously given a nice review and have lived here for many years. I have NEVER seen the pool like this. Things have gone down hill quickly here as of late. The spa is actually closed permanently but have left water in there and the pool guys are not cleaning it at all. The pool was recently emptied and repaired. The re painted ONLY the spots that had been repaired so even when the pool is clean yoy still see different shades of white paint. I'm not sure why when they had it empty they didn't paint the whole surface, repair/clean the tiles around the pool. This needs immediate attention before it gets closed down again. Would love to kids be able to enjoy the end of the summer In the pool. And I would rather not have this as my view from my front door/window. read more

HeetWave Properties - Property Management Near Me - Chula Vista, California

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The property manager Robin was so rude and would ignore our calls and messages. There were dogs that would urinate in front of our door and the issue was never resolved. We along with other neighbors would tell Victor the maintenance guy things in confidence and he would use that information to turn neighbors against each other. We had a horrible experience and will never work with this company again. read more

What a HORRIBLE & dirty biz, like most large indie "Property Managers" who mainly want to MAKE $$$$ = collect max rent & try to not fix broken & failing things. The Owners of Heetwave (Mrs Bickford & new hubby) are hiding & refuse to take calls from their own customers, and with their reportedly outsourced at home worker phone rep "Cricket Noble" just spinning & deflecting & very unprofessional & very rude. She clearly represents the hiding & removed biz Owners who like this style. Illegal water problem on site, denied & not fixed x 3+ months until BUSTED by SD City Inspectors. Now pipes busting in many old buildings, rupturing DIRTY drain water in several units, with Owners turning off water to everyone so fixes can be made during the day when we need to shower & wash hands & wash dishes & wash clothes & wash veggies & foods...over & over again. Just read BAD reviews below & on G & BBB = 1/5 scores. Even our Building Owners just FIRED them for cause. Beware & be aware. read more

I've lived in a Heetwave property for a few months, and they've been an excellent property management company. Very responsive. Their resident relations person is really great. Would recommend! read more

There are not enough good words I can say about Carol. I was moving to San Diego from out of state and ready to sign a lease with Heetwaves, sight unseen. Carol went out of her way to get me photos and videos of the unit I would be renting, after I had already signed the lease (not just the staging photos, but photos from the actual unit) This was a huge comfort for someone moving to a new state to an apartment they'd never seen, and something Carol didn't need to go out of her way to do. In my past experiences, most property management companies tend to forget about you the second you're locked into your lease but not Carol. She was always so quick to respond to any concern I had and would do everything in her power to rectify any issues I had while renting. Not only is Carol incredibly professional but also one of the kindest and most compassionate people I've had the pleasure of interacting with. She TRULY cares about the happiness of the tenants and that is something I've never been able to say about a past leasing agent. If you're going to sign a HEETWAVE property... MAKE SURE ITS WITH CAROL. You will have the best renting experience you could ever hope for. read more

Had a great street level studio that was very spacious in golden hill for an amazing price!! 10/10 recommend. They were responsive with the few maintenance request I made. Dog friendly. Great space. If I didn't move from San Diego, I would still be in that place. read more

New to San Diego... love the studio and location!! Omar has been super helpful and responsive to make the transition seamless!! Would highly recommend this location! read more

Victor is a great property manager/ maintenance employee. He always is on top of issues and resolves them in a timely manner.

I needed a place to stay for my rotations and was able to find a place at Windsor on furnished finders. Omar the property manager was the main point of contact and was exceptional! He was very responsive bothe before and and during my stay and was able to send me paperwork right away. He also responded promptly to any issues I had and was very accommodating with everything. I have recommended him to my friends and they also had a great experience at Windsor. Will definitely continue to recommend him to people! read more

the only reason why I choose to live at Windsor apartments is because of Omar carrera. He goes out of his way for my safety, and others. For example: if I feel uncomfortable walking home late at night, I can always call him to make sure I get home safe. Also, any apartment's maintenance problems I have he resolves it quickly. Overall , he is professional, and he goes above and beyond his duties. Thank you Omar read more

Everyone gets to decide for themselves if living at a property is for them. This review is based off my experience alone and if you value being respected and working with people who have integrity, you may want to look elsewhere. I'm not a fan of "fake" deals to draw in tenants. Especially when the apartments are so stunning and NEW, they will sell themselves. Here is a conversation I had with Josh. Honesty/transparency is not his strong suit, and I don't feel like playing games when interested in moving into a unit. I believe it's a reflection of how management will continue to treat you. I also would have understood if the offer was a typo, why was this conversation turned into "I only answer questions with questions". I am a prospecting client and my questions are generated from curiosity and would encourage me to act quickly to ensure I get the next deal before it was sold out, but it was clear *4 months free* was received by no one. I never received a response. read more

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This company is a bunch of worthless scumbags! They ruin your life after paying over $200k in rent. Don't even consider renting from them! They need to be put out of business read more

I have lived in my townhome for 1 year and have had a great experience. Robin Griffin was very kind and is very quick to respond to any of my concerns. The only 2 issues I have had were the lights were staying on which was fixed within hours and I have black widows in my garage which was sprayed same day. I love these townhomes and hope I can stay in them another year. Only downside is the price is very expensive but I guess that's 2024 for ya. Thanks Robin! read more

This managment is one of the few that I post about, I was affected by the rain back in January and this company was the best. Teresita the manager on site was very helpful and was quick and fast to get a roof over my family's head! Due to other circumstance I couldn't stay there and besides the fact that she helped me get in fast to the unit , she was also very helpful on the release of unit. They are very understandable and will work with you. 100% recommended!!! read more

I have lived at valley view terrace in Poway for about 6 years now and have had the amazing opportunity to have Cari Maggi as a manager and let me tell you she is great! She is so nice and efficient and gets everything done at a timely matter. I appreciate all she does for my family and I. I will forever be grateful. read more

I have lived at Valley View Terrace for 13 years and I enjoy it very much. Cari Maggi is our manager and has always been there for us. She is excellent at her job and we appreciate her hard work. read more

Our property manager Cari Maggi at Valley View Terrance in Poway is great!! If I have any questions or if there is an issue she is always right on it. The maintenance guys we have are always very kind and patient an get the issues fixed. read more

My manager (carrie) at our heetwave property is one of the best. She responds fast to our concerns & advocates for the residents, especially during our property management transition. I would also like to thank our maintenance team (Victor & Ray) for the quick fixes in my unit. read more

No hot water since Sunday. This has been going on the 2 years I have lived here. Little to no notice. Jen is a great manager, and it is out of her control Besides her, the management is a joke. A letter saying to call for any emergencies. When you call, they ask for name and #. As of now they are getting "estimates" for fixing the job. Because im renting a room, I get no help at all. No hot water since Sunday. There are elderly and children who live here. Cold showers are great once in awhile, but it is unsanitary and dangerous. On top of the roaches, scumbag neighbors, and crappy neighborhood. I can't move out quick enough Heet Wave, I bet you all have hot water. Should I stay at a hotel and send you the invoice? Thankfully im a Veteran and can go on base to shower. Apartment complex is falling apart. No hot water since Sunday. Im moving out the end of the week Thank you Jen, for being a great manager and trying to fix the problems and deal with angry tenants. Whoever owns this company is definitely a slum lord. I hope they stop putting band aids on the problem. They overcharge for 2 bedrooms, would be nice. read more

They will not call me back. They are overcharging me. Nobody will answer the phone. I've paid this company more than $100k in rent, and nobody will talk to me. read more

Heetwave is a souless property management company. I managed a property on 30th St for 7 years prior to their acquisition of the property. The first thing that I noticed was their lack of communication. At the end of my contract (at the close of escrow) for the property, they had yet to communicate their intentions to retain my services as property manager, so I moved out at the end of my contrat with my previous employers. On the day that I turned in my keys, I was offered an "education" by the company's misogynist CFO, Ulysses, that they were unable to offer me a contract before the close of escrow and that I had made a big mistake by moving. Frankly, I dodged a bullet. I wasn't about to continue employment without acceptable terms. Since I've left, the building and tenant resident community are being neglected for profit. It's sad to see a pride-of-ownership building suffer due to lack of communication and experience with investment companies that don't care about the residents, only rents. They don't care about longevity or community. Heetwave has blitzed North Park purchasing properties up and down 30th St. Renters, property owners, and investors beware. read more

OK, ANY POSITIVE REVIEWS HERE, I GUARANTEE ARE PLANTED . lived in a unit until i had to book it to san Francisco because i could not even get them to answer my call when a large leak occurred. now it was not just me, there were tons of people in that complex that had the same mindset as me due to things that THEY had to go through. now can only share my opinion... these people are money hungry LIARS. very fake, they lie to tenants NEVER answering phones period. they say all these lovely things about their units then disappear until its rent time. i felt so bad for the manager of our property, they just railroaded him and the complex. these people do a TON of shady, possibly illegal things to their tenants and properties. Again just an opinion of mine...stay away. read more

Hidden Auto pay fees as low as $10. Rented a property virtually and Tim did not show the closets without hanging rods or drawers. The unit does not have a roof pipe instead there is a foam covering a massive hole where flies come into the house. Maintenance personnel are prone to gossiping rudeness, barbarism and do not do a good job, having to come back several times to finish a given request. Maintenance requests get postponed indefinitely. Poor insulation and no central air. read more

I give the staff at our apartment complex 5 stars. I hope they keep every last staff member. Desirea Johnson, our onsite property manager is so professional. Text messages about repairs and constantly keeping us aware about safety in the community is just a wonderful addition, versus who we had before. The owner is trying to bring the quality of the building and tenants up. I wouldn't say it's the best place for you g kids, but the rooms are huge and for the most part, our apartment community is nice. I'm've seen the quality if who lives here improve over the past 2 years. There are the complainers. We've been here through several property management companies and so far, Heetwave is the best. I pray that because everything in San Diego is so high, that they don't go up on our rent. I think it's the owner too who deserves alot of credit. He recognizes who his tenant base is and their incomes. He's investing in the building, making it a nice place to live. It's nice that the owner cares about his tenants. We've been here for 6 years and really like how close stores, freeways and restaurants are to the building. I wish a few of the tenants took more pride in where they live. Leaving empty cans and candy containers around the property is rude. The staff are not our maids. San Diego is so expensive and this hidden gem should be appreciated more. Overall, the staff here are amazing. Keep in mind about the area (homelessness is high around here), but they've put in cameras for our safety. We'll probably be here another year. We are happy to call this place home! read more

My husband and dog (kymani) have lived in many complexes all over San Diego and never have we felt so cared for and attended to than living at our current property managed by Heetwave. Not sure if the quality of service is because of Robin Griffin, but if you can find a property that she specifically manage... live there! She is available and attentive and truly cares for tenants. We are treated with respect for all of our concerns and not once were we ignored even for something small! I am never afraid to ask questions or felt stupid or rushed for asking anything. I truly feel blessed for finding this place and for having Robin. I'll follow her wherever she goes!! read more

Love living here! Robin made the move-in process a breeze by answering any questions we had and being super accommodating to our needs. She sends Israel our way quickly when we have any maintenance request, no matter how big or small. Robin and Israel make a great team and are both super friendly. We love running into them and chatting when we walk our dog (who also loves them!) read more

The mngt is awful. Never fix anything also has cock roach they don't treat the problem. This is an awful place to live. Ayana Apts. Not worth it.​ Victor the manager here and his wife are awful nothing gets done the wife is a nosy person and likes to tell and make up lies about things West Apartments Everett in La Mesa on El Cajon Boulevard a waste of money read more

Robin at Heetwave is Amazing so kind and professional. She got us in to our new home so fast , thank you for everything

Robin Griffin from Heetwave properties has done such a great job. From the very start of the relationship she really worked hard to make sure we had everything we needed quickly and effectively. The entire team at Heetwave has been amazing!! Thank you! read more

HeetWave Properties does a fantastic job. I think everyone at HeetWave is excellent and want to give a specific note of appreciation for Victor. He works super hard, at all hours of the day, all days of the week, and genuinely wants to get every problem fixed fast and right, and to take care of the residents. read more

This review is for our maintenance technician, Victor. Victor has accommodated my and my family's apartment needs for many years. He is very professional, attentive to our issues, and accomplishes his work efficiently. His work is very durable and he knows how to clean up after himself- unlike many technicians. Victor is very trustworthy and very communicative. He always responds to our maintenance calls when in need. I would highly recommend Victor for any home improvement maintenance. Thank you, Victor, for all your help! read more

I have lived at Valley View Terrace in Poway for almost a decade, HeetWave Properties has recently purchased our complex and they have made paying rent and scheduling maintenance requests much more convenient. What really made me respect this company was making the decision to keep our property manger, Cari, who has been here since I first moved in. Cari has gone above and beyond for my wife and I on so many occasions. Her communication is great and always keeps us and the other residents up to date on important info regarding the complex. She has always been so awesome when it comes to any issues we've had over the years, and I am continually impressed by her professionalism, friendliness, and personability. She has played a big role in keeping Valley View Terrace safe and clean; it's apparent she cares so much for our complex and its residents, and why we have chosen to stay here for as long we have. Thanks HeetWave and Cari! read more

HeetWave has not been with our complex long so I have limited experience dealing with them directly. However one fantastic thing they did right was keep the apartment manager from our old management company. I respect HeetWave for valuing the consistency in providing good service to residents. Cari Maggi is the apartment manager for our complex and she has been amazing. She always communicates well and takes care of any issues in a timely manner. HeetWave is blessed to have her as part of there fantastic team. I don't know any residents here who do not like Cari. She is so kind and considerate and hopefully works here for many years to come. Thank you Cari and HeetWave. read more