3 1/2 years ago, we engaged the services of Tenant Planet, a property management company, located in California, to manage our residential property in Belmont, California. It's a single-family home up a very steep driveway planted in front of a very steep hill, with a beautiful view of San Francisco, and it required special vetting for the right tenant to successfully and comfortably live in this residence. We are forever grateful that we connected with Tenant Planet. They interviewed several prospective tenants and located the perfect fit, and these tenants have occupied the residence for over three years. The rent is paid on the first day of every month and deposited directly to our account with accounting paperwork that makes our role very very easy. They manageabsolutely everything from exterior issues to interior issues, and and we could not be happier at the outcome. We are so very, very grateful for the professional, considerate management of our property. We are most grateful to.Tenant Planet! read more

I've had too many bad experiences to name, but I will mention one. Last year, 2025, Tenant Planet was late getting my lease renewal to me. They realized it on November 12, 2025. They immediately emailed me and sent someone to my house with a lease renewal and the rent increase. I called and asked when would the new rent be due; I was told December 12, 2025. I paid my new rent on December 4, 2025, lovely Tenant Planet charged me a $150 late fee (they will not reverse it) the old rent, plus the new and rental insurance. Never mind, I've sent a copy my rental agreement three times. The right hand doesn't know what the left is doing. I've been renting this property since 2011, and unfortunately, the owner may be loosing me as a tenant. If you're a property owner, think again if you were thinking about using this company. read more

Our experience with Tenant Planet was, without question, the worst renting experience we've ever had. From the very beginning, communication was inconsistent and often misleading. We were given incorrect information multiple times regarding our lease, payments, and move-out process. At one point, we were told conflicting things about whether last month's rent had been prepaid--something that should be very straightforward for any competent property manager. Maintenance was another major issue. Requests were either ignored or took an unreasonable amount of time to resolve. We went over 3 months without a working laundry unit, waited weeks for basic fixes like a dishwasher, and even dealt with delays just to get a laundry key from the HOA with little to no assistance from tenant planet. More concerning, there were serious habitability issues--including mold and multiple instances without hot water--that were never properly addressed in a timebound manner. Upon moving in, the unit was covered in mold (our lease said the owners would not be held responsible for mold). Upon moving out, they charged us hundreds of dollars for the mold- so they aren't liable for the mold but we are?? The move-out process is where things became blatantly unacceptable. Menahil and Anthony managed our moveout process and it was a complete mess. It took them weeks to even acknowledge we were moving out, then Anthony showed up on the wrong date for our move our inspection without any type of notice our apology. During our walkthrough, we were explicitly told that any charges would be minimal (roughly $300-$500) and that the unit was left in good condition. Based on that, we paid for a professional cleaning service as instructed. Despite this, we were later hit with nearly double that amount in vague and inflated charges for cleaning, paint, and minor repairs--completely contradicting what was communicated in person. Then came the handling of our security deposit. Under California law, it must be returned within 21 days. Not only was it sent late, but we were met with contradictory statements, deflection, and denial even when we provided proof of the actual deposit date. At one point, they claimed the deposit wasn't late despite clear evidence showing otherwise. Communication deteriorated into delayed responses and repeated avoidance of direct questions. What stands out most is the complete lack of accountability. Instead of addressing concerns transparently, we were met with excuses, shifting narratives, and a refusal to acknowledge clear discrepancies. If you are considering renting through this company, proceed with extreme caution. Document everything, take photos of the property at every stage, and do not rely on verbal assurances--they will not be honored. This company consistently demonstrated poor communication, questionable practices, and a disregard for tenant rights. Our unit specifically was 16911 Bluewater Ln. Huntington Beach, CA 92649. Menahil, Anthony, tenant planet and the owners of this unit you should all be ashamed of yourselves. read more

Maham, the operations manager, did an excellent job in assisting me to work out the issues with my tenant breaking their lease agreement. Thanks for all her help with this difficult situation. read more

Menahil gets 5 stars - she was always as helpful as she could be, given the poor quality of much of the rest of the company. Many times we would contact them and not get a return call from the person we were transferred to, especially if it was in regard to the security deposit. Also, don't bother cleaning the apartment when you leave because no matter how clean you get it, they will charge $250 for a "deep clean." We even cleaned the window tracks and blinds and all the other items they said to clean - waste of time. And we left it cleaner than we found it. Also, last year my son rented through them and they kept $265 for returning the keys late, even though Ana had told us that it was "fine." She did NOT say it was "fine but we'll need to charge you." In fact she implied the opposite. Here are there text excerpts (and I sent the full text screenshots to them, to no avail): Ana on July 1 (after she was unable to meet us at the unit that day as we had discussed): "... the keys can be dropped off at the office through the slot in an envelope or I can meet Colin tomorrow at the unit" Us: "... would he have to bring them back tomorrow or could he wait until later this week when he works next?" Ana (morning of July 2): "... If we wait until next week, rent would need to be charged until then" Us (also morning if July2): "... Sorry, I didn't mean to imply next week. Just not today. Tomorrow would be fine, if that's OK, since Colin works tomorrow. Otherwise one of us can drive down there today." Ana (also morning of July 2): "Oh OK got it! Yes, tomorrow works just fine." (And he did return them July 3, but we were still charged and they would not reconsider) read more

Ana did a fantastic job walking me through the process of getting my house ready to rent on my timeline. I appreciated her dedication, hard work, and positive attitude! Tenant Planet has multiple options for those looking to rent out their homes. Lots of support along the way. read more

This review is only for Stephen Persley - not for the company as a whole. Stephen is a top-notch leasing agent and is the lone shining star in this company. He is passionate about his job and does what he says and says what he does. He is efficient, courteous, professional and a very decent person that knows the ins and outs of getting a good tenant for your property. He knows so many handymen, plumbers, painters etc. and goes above and beyond to get you the best person for the best price for the job. Even the tenants he places in your property loves him! He's prompt in answering your queries and if he does not know the answer, he gets back to you after researching the issue. He's your "goto" person if you are managing your property remotely. I simply loved working with him and any company would be lucky to have him as their employee. I can't say as much about the company though. Their customer service is pathetic - worst to non-existent. read more

We have been delighted with the responsiveness and quality of service offered by Tenant Planet. They found a good tenant quickly, answered our questions, advised us and were friendly, sensitive to our needs, and quickly earned our trust. Menahill and Ana are terrific, as is the whole team. read more

Lynda Lopez at the Chula Vista office was terrific helping me with the logistics of replacing the microwave oven for one of my tenants. The staff at that office has always been extremely courteous, friendly, prompt, and have great follow-up with my concerns. I have multiple rentals with them and I have been with the company for a few years. I have never had any problems with questions and/or inquiries. Thank you! read more

Trash company, unprofessional. Negative star if possible. Never solve your problems. Called to have them send refund, they never listen to you and keeping making mistakes. The person in charge of deposit refund never gets back to me. Messy and unorganized company. It has been over 1 month and still haven't received all refund. Will be submitting claims in court and department of real estate this against company. read more

Sink in our kitchen severely backed up for a week. Did Meld request and was a bit frustrated with the process as we could not use our kitchen. Lynda Flores from Tenant Planet reached out to me and was able to solve our issue. She was very diligent and fruitful in her efforts. Thank you Rtoruno read more

0 stars!!!! In my opinion,this company doesn't communicate very well. They are never available to take phone calls. You leave a voicemail and no one gets back to you. They listed my property and never showed up to the viewings or informed me of the times. Just had a bunch of strangers show up randomly to my home. They spread misinformation to my tenants and in the end all they have is apologies. READ THE REVIEWS BELOW TO GET THE REAL INFORMATION FROM OTHER CUSTOMERS.!!!!!! I CAN POST AN EMAIL FROM MY TENANT SAYING THEY ARE UNABLE TO CONTACT TENANT PLANET. How will they uphold the 2-year guarantee if they terminate my contract within 90days? I need to be refunded. read more

I had scheduled a tour through this company today for 1:00. I arrived on time, and saw that the current tenants were still moving out of the condo I was supposed to tour. I stopped to chat with them, and found out that whoever manages the property hadn't informed them that there would be other people touring the property. They told me that random people had shown up all week to allegedly have "tours" of the property. I tried to call the realtor, Alex, who was supposed to be showing me the condo, but their inbox was full so I couldn't even leave a message. I am so disappointed. I can't even begin to believe how someone could be so inconsiderate. So I took off work today, and wasted time, and money all for nothing. It took me and 1 hour round trip to drive there and back, and Alex couldn't be bothered to pick up a phone. read more

Tenant Planet - Text confirming tour time - Property Management Near Me - Chula Vista, California

Awful and unprofessional. I will say there were 2 people who were awesome. But they ghost you and only correspond through email. When they even do email you back.. vague and unreliable. read more

I just want to say thank you to Lynda Lopez, for getting back to us quickly and sending out a vendor to fix a problem we had.

We had to move in October 2019 and our point of contact was hit by a car. As they described it, flung by her waist into the air. Somehow, they never told us what has happened and was still corresponding with her while she was in the hospital, rather than giving the assignment to someone else. Had a series of three people come back to try and do the initial walk-in to no avail. Upon move out tried to charge us for things that I had ticked off as part of our issues upon move-in that we shouldn't be liable for. Absolutely dreadful and should be ashamed of your business practices. Reconsider. read more

I found out about tenant planet through a reddit post, they had good rates and different packages depending upon your needs. My agent Ana Gomez was super helpful and flexible with her schedule and helped me feel comfortable through the whole process. I am thoroughly happy with the service so far and look forward to working with them further. read more

Don't do it! You get what you pay for! They kept the funds that they held for repairs. They sent me two separate bills from two different contractors for two different $$ amounts for the same job. They have their own contractors who charge 2/3 times what is normal. They did not communicate with me when the tenants requested repairs as we agreed to do when I signed on with them. Oftentimes when I called I got voicemail and when we parted ways they erased all of our text and photos of repairs so that there was no record of our conversations. They also failed to complete the move in checklist with the tenants which was part of the lease. Now it will be my word against the tenants when they move. I live in another state and I thought that I could trust them to handle the property that I turned over to them. After they got my signature and $$ they basically abandoned ship! I don't recommend them! They are a poor service provider and should not be trusted with your property. read more

It was a horrible experience with tenant planet. They didn't answer the phone. When it came foe the appointment never let you know or answer the phone. read more

Had a negative experience with Josh, he was misleading me and was rude. He said they handle all maintenance issues, but the lease says otherwise read more

absolutely terrible company. AC was out for over 35 days and WE had to keep calling them and the AC company to coordinate when to fix it. disgusted with how they treated us during the process and they had no idea what was going on even after we kept telling them. owners were horrible too. read more

Lynnel and her team are Amazing!!! You really cant go wrong with the team at Tenant Planet. Lynnel has managed our property professionally and been very communicative, she cares about the tenants and is prompt with fixing issues as they arise. We have been very pleased with our experience with Tenant Planet and highly recommend Lynnel as a property manager. read more

Rented from a property owner who used this company. Had such a terrible experience that I purchased a home and refuse to ever rent again. This company treats renters (the actual mortgage payers) very poorly and does not respond to maintenance request in a timely fashion (I.e., 2+ months to get broken A/C repaired and 5+ months to get broken outlets replaced) despite having a home warranty on the property. Do yourself a favor and purchase a home to avoid vulture companies like this one. If not possible, avoid renting from anyone who uses this place....go find some nice apartments, you'll be glad you saved yourself the hassle of dealing with this company! read more

So happy that we went with Tenant Planet to take care of our rental property. From day one Jherie was super informative and patient with all of our questions. The onboarding process was very straightforward. Soon after the listing went live we received our first and only inquiry and they ended up becoming our renters. Jherie took care of everything and kept us in the loop as to what the next steps were. She also had recommendations for different vendors such as cleaners and appliance repairs. In regards to the poor review re: tenant experience - this was one of my first questions for Jherie as we wanted to ensure that our tenants felt taken care of. She assured us that they'd have direct access to her for any inquiries or concerns. Overall we're happy with the services at Tenant Planet. A load of stress is off our backs since we're not the first point of contact and we can trust that our property is being taken care of. :) read more

Requested it over property twice and no one showed up and I didn't receive a notification to cancel or reschedule

Absolutely the worst property management company. If you just want someone to collect rent and do literally nothing else,then by all means. When our tenant bounced a check and stopped paying rent, I had to call them and let them know it was happening. They didn't even catch it. Zero communication between us and each department. Our tenant that they placed, who was found out to be a hoarder, probably had zero rental check. Then left high and dry when we needed help to remove the tenant. They are absolutely the worst. Steer clear on this place. Look at all the one star reviews and the random 5 stars, obviously they are fake. read more

Mauricio Aparicio is the worst Orange County Leasing Agent we have experienced. We have left six vmails concerning our property, and have received not one call back from him. read more

I highly recommend this Company!!!! Always gives the best service, they answer all questions very clear all the people in the office always have a big smile and with the best attitude towards people's. If you are looking for the best service don't hesitate in contact Tenant Planet. Yo recomiendo ampliamente a esta compañía!! Dan el mejor servicio y las personas de la oficina siempre te atienden con una gran sonrisa y la mejor actitud si estás buscando el mejor servicio no dudes en contactarlos a ellos. Gracias por el gran servicio SÚPER RECOMENDADO read more

This company stole the photos I paid for. I sent multiple messages asking them to please remove my photos from the internet and I let them know I did not give them permission to advertise with my proprietary property. After multiple attempts I was never contacted and my photos still appear in their listing on their marketing to multiple internet sources for rentals. I would not advise doing business with an unethical company who tries to cut corners by stealing property of others for advertising and marketing. The photos contained many of my personal items from when I owned the home and they were representing someone else as a rental agency. read more

This company does not care about their tenants. My vehicle was towed on 11/1/23 because of their negligence. First, I was given the run around a few times over the phone on who to speak to. When I finally get thru to some one who actually cared I was told that Tenant planet failed to let us know about new parking permits and we were towed. I have a small business and they ruined my entire morning that day. They also did not want to reimburse me for lost wages. See you guys in small claims court. I posted a Google review as well and the page has since been taken down. Accept responsibility for your actions damn it. I always try to do things according to the rules and then this happens. I had issues from the very beginning of moving in to the rental property I am in now. This is not how you do business. Take care of your tenants the same way you guys care about us paying rent on time! I will not rest until I get paid what I'm owed. read more

Great for landlords, horrific for tenants. Maintenance requests are ignored. Emails and voicemails are never answered. We've called ONCE A DAY FOR A WHOLE WEEK and still nobody will acknowledge the fact that our roof is leaking into one of our bedrooms. The lease agreement they sent over was 100% wrong and we've been waiting for a reply back to our concerns for over 3 months. 1 star is too much. read more

I have been using this company for about 2.5 years . Probably the most unresponsive company in any form of business. In over 2 years they have not even 1x answered the phone its always a call back 3 days later. My tenant cannot get a hold of them when there is a problem, she has to call me directly. Do yourself a favor pick a different company read more

We are a military family, so as soon as I got my new orders I started shopping around for a reliable proficient property management company. I spoke to Miss Lynnel she was super quick to understand my needs and she explained the fees with detail Definitely looking to do business with them very soon. read more

I scheduled an appointment to view a home days prior. I received a text 1 hour prior asking to confirm the appointment time for Monday at 4pm. My wife and I get there 15 minutes early. I get a text stating "I was just informed the house has been rented". I was told in text from Ana that she had another property that will be available next month i stated that would be great. I have not heard back. Today, Tuesday the house is still on Redfin and a email was sent from a friend asking to view the property and was told to schedule an appointment for viewing. The house is located 1009 Red Oak Place. I believe this to very odd. read more

Like other reviewers here, they do not respond to your calls as an owner. I had to terminate my contract with them.

I had a great experience with this team, helped me find everything i needed and always with a great and positive attitude, if you are looking for the best planet tenant is the way to go, will surely recommend to anyone out there looking for positive people with great results. Thank you very much planet tenant read more

Seems like a great company for landlords but horrible for tenants. Moved in April 15... currently May 27 and have yet to hear a response from Vanessa who is apparently in charge of this property. Complained smell of mold in the house and wanted to have it inspected... no answer to emails or voicemails. Seems like they are just waiting for a lawsuit to happen. Maintenance request submitted a week ago for the microwave not heating and have yet to receive any status updates. I have called the maintenance line but it rings forever and no one answers. Unfortunate, because i like the property and would continue to rent here but the poor management is what's really making me rethink renewing the lease at the end. Would be great to have my calls/emails returned. read more

I'm writing this review for others contemplating using Tenant Planet for property management services. Don't hesitate to do business with leasing agent Oz Blake. Oz was very attentive, ensuring not only my questions or concerns were quickly addressed, but also, he quickly responded to any tenant requests. It was a pleasure working with Oz, pictures of my property were taken immediately, with my property being listed within a day. Great tenants were found within a few weeks. I have other properties that I will eventually bring over to Tenant Planet because of the superior service I experienced with Oz Blake. Besides the fantastic and exceptional service from Oz, Tenant Planet's business model is awesome. I was skeptical at first, but it's well worth the money when you consider the amount of services you are getting. Their model encourages prospective tenants to apply because there is no application fee. Oz handled EVERYTHING! This saved me a lot of time from screening tenants, showing the property, answering questions, and meeting with service contractors. The cost ends up being much less than paying a percentage of your rental income each month. It's a great value! Give them a try, you'll be glad you did. read more

Unfortunately of all the issues that Tenant Planet has, their main excuse is that they have 1000s of owners and over 3000 tenants and vendors to service. They are currently updating their call answering service which while I was with them was not recorded and you got consistently the rudest representatives and that was only on occassion when they actually answered. I have also had very difficult times communicating with the maintenance department which I have also been told is undergoing an overhaul. So this may be different in a matter of months but for 2023 this is a very difficult place to have your property managed by in my experience. I had many maintenance requests that went with no update no correspondence and the only excuse and resolution was that they can't send out any vendor and they have to have licensed and insured vendors that are also reasonably priced so sometimes timelines can be extended if it isn't deemed an emergency. For example AC out in summer is not an emergency because tenant can use fan, but Heat is emergency for obvious habitability standards. I understand this as an owner but what I do not find acceptable is that earlier in the conversation it was mentioned that because they have so many units they can not always guarantee the work ethic or quality of their vendors. There was also mention that they discourage tenant and owner communication, this is normal and I agree with this. But when I brought up that Tenant Planet gave me the tenant's contact information and told me to contact them the representative then said yes, with appliances it is easier if the owner handles it with the tenant directly. Again, the conflicting business practices was a little concerning for me. I was also informed that the power was out in my unit for a timeframe during the first cleaning and that was why the tenant did not have a clean property to move into. Then another representative said that tenants can have different expectations of what is habitable and move-in ready. The double talk was very disappointing to say the least. In my opinion, if managing so many properties is too much and they don't have the staff for it, there should have been a point where they stopped taking clients and focused on hiring more people to grow the business. Unfortunately, I feel like I was in the learning curve of a growing business and unfortunately as an owner of multiple properties (thankfully this was the only one managed by tenant planet) I know that more doors does not have to mean less quality. They are a flat rate company which is unique and convenient in the Chula Vista area, but horrible when you can't get the service you need as an out of state landlord. There are great people working there and it is possible that after all the changes and new processes are implemented Tenant Planet will be a great choice in the future. Unfortunately, I am terminating my time with them and will not see this potentially bright future. read more

I am a previous tenant for a home that tenant planet managed. I can say that their management team helped me out so much upon move in. Lynnel and David would promptly respond to any maintenance request i would have and were able to accommodate the service according to my work schedule. Great customer service. Thank you! read more