I normally don't write extensive reviews, but my experience with this property management company was troubling enough that I feel a responsibility to share it fully -- for the protection of future tenants and property owners.
From the day I moved in, the unit had major unresolved issues including water intrusion, mold, plumbing failures, leaks, and a nonfunctional wall heater. For more than six months, management repeatedly told me these repairs were scheduled, only to later deny the conversations ever happened. It was dismissive, deceptive, and felt intentionally misleading.
The VP, Melissa Y., was directly involved in many of these discussions. She repeatedly assured me repairs would be completed, then later acted as if those conversations had never taken place. Long-term neighbors confirmed this was a pattern -- Melissa often avoided communication, did not follow through on major repairs, and according to several tenants, failed to relay urgent concerns to property owners.
Maintenance staff and neighbors also told me the building owner -- a man in his 90s who lived locally -- was completely unaware of many of the ongoing issues because tenants' reports were not being passed on. Tenants said they had to approach him in person for anything to get addressed. Based on these conversations, it genuinely seemed like both tenants and the property owner were being taken advantage of.
I was told the unit would be "ready to go" before move-in, but it was anything but. When I arrived:
The window screen was on the floor
The bathroom drain plug was sitting on the counter
The carpet hadn't been vacuumed
The walls were marked and scuffed
The blinds were broken
And there were signs of black mold
All of this was documented on the Statement of Condition, yet none of it was fixed during my tenancy.
Throughout the year, I dealt with:
Mold and water intrusion
Multiple plumbing failures
A leaking, cracked toilet tank
Broken blinds
A failing wall heater
Clogged sinks
Outlets that didn't work
Due to the habitability concerns, I previously filed a formal complaint with San Diego Building & Safety as well as the California Department of Real Estate, both of which substantiated the issues. Based on what occurred at move-out, I will be filing additional complaints due to the lack of required coordination for the move-out inspection, and the unreasonable, unsupported deposit deductions that violate both the lease and California Civil Code §1950.5.
After a year of dealing with this, I began searching for a place closer to work. The day after another property manager completed a reference check, this company issued me a 10% rent increase -- despite no other tenant in the 10-unit building receiving one. The timing speaks for itself.
Before moving out, I requested and signed for a move-out inspection. No one ever contacted me. No inspection occurred.
I moved out after thoroughly cleaning the unit -- carpets shampooed, walls wiped, and appliances scrubbed -- yet I received only $800 out of my $2,000 deposit. They charged me for:
A toilet replacement (even though it was cracked at move-in and documented)
Blinds (already broken and listed on the SOC)
Carpet cleaning (despite the SOC stating the carpet was not new at move-in)
After pushing back for weeks, they refunded the toilet charge -- but only because I provided overwhelming documentation.
The property manager even sent photos claiming the unit was not clean, showing dust on the refrigerator, dust on the ceiling fan, and mold in toilet water -- which naturally forms when a unit sits unused, especially in a building with documented mold issues.
It's also worth noting: the overly positive reviews for this company do not match the experiences I had or the experiences of my neighbors. Many long-term renters hinted strongly that those "positive" reviews were written by people associated with the company.
If you value honesty, proper communication, and basic habitability, I strongly recommend avoiding this property management company. They were unresponsive, misleading, and repeatedly failed to take responsibility for issues that began long before I moved in -- and based on what I've seen, both tenants and owners deserve far better. read more