just closed out my storage unit after moving back from a deployment. The Store Manager Brendon…read moreRiver was extremely friendly and accommodating for all my moving needs and storage questions.

Dawn and Kevin were very helpful in getting me into a unit. I would give 31 stars if I could. Great…read morecustomer service!

No thanks man. We stopped here yesterday to inquire about a unit, and when we showed up at around 3…read morepm, (Saturday hours are until 5), the office was closed, with a note that they would be back around 4. Ok.....so, we wasted an hour and came back to find that the sole employee was finally back. We walk into the smallest office I've ever stood in, and chatted for a minute about a unit, before being led to the unit. I probably should've noted that this place is RUN. DOWN. The buildings look like tin WWII barracks. The gates have chain and pad locks, not like proper locks with handles and what not. Everything is rusted and key accessible, not modern punch code locks. There is ZERO parking for the front. So, we walk to our unit and when he opens it up, it was pretty obvious, like it wasn't already, that we weren't staying there. First, there was a huge 6x6 structural beam that was cutting into the room you had to store things. There were 2 large metal brackets hanging from the ceiling, doing the same thing. I asked what those brackets were for, as they were just hanging there taking up room, and I was told that they were for the old garage doors that were previously used as doors on the units. So, I asked, "well, you have new doors now, and these aren't doing ANYTHING but taking space away from the room....can you remove them?" He scoffed, and then told me, "nah man.....they ain't gonna do that for you." What?! SO, I ask, "well, it looks like theyre just bolted into the ceiling....can I take them down?" To that he says, "your lease states you can not modify the room in any way." Ugh. I asked what time the gate stops working for the night, and he said that although the sign says 9pm, because of "a glitch in the system, you could be locked in as early as 8:30, sometimes 8:15." Thats a direct quote. Theres a glitch in the locking system that basically randomly locks the gate BEFORE THE POSTED TIME! I asked, "well, what happens if you're locked in?" He says, and AGAIN, I'm QUOTING, "If I'm not home, you're not going anywhere. You can WALK out through the gate, but you have to park your car inside." So, if I get randomly locked in by your glitchy system, I have to WALK HOME? Um.....pardon my french here, but FUCK YOU. Oh, and for all those luxurious amenities, it was $126 a month. GTFOH. At this point we promptly about faced and burned rubber out of the non parking lot, never to return. I'm not sure all Public Storages are like this, but THIS hot ghetto mess of one, should be avoided at ALL costs.

Have had my unit for about seven months now. Billy and Kelsey were extremely helpful with…read moreeverything, from finding the right storage unit (Kelsey showed me 3 or 4 before I picked one!) to following up with questions I had concerning insurance, to getting a few extra boxes to put my stuff in. Billy made sure everything was squared away with my unit before I deployed. They regularly send reminders for rent and give notice for things that might effect your unit--like the weather. Hopefully my stuff is still good when I get back! My unit was clean and had a good door, so high hopes there. : )

SUPER clean!! Like no storage facility I have used before. Very friendly and helpful office staff…read more Mom and Pop business that actually care about customer service and don't nickel and dime you like the big guys. Highly recommend!!

From the owner: Ark Road Storage on 108 Ark Road in Lumberton NJ provides clean, secure, affordable Self Storage…read moreUnits with 24/7 access. We are equipped with logged gated entry and 24-hour state-of-the-art video monitoring. We are tractor trailer-friendly and can provide exterior parking for cars, trucks, RV's and trailers. We offer many different sized units, and climate-controlled units are available. Climate Controlled 10' x 25' Units with Outside Access. Great for Classic Cars & Antiques. 24 Hour Access - Keypad Entry - All Units Ground Level - Climate Controlled 5x5 to 10x25 - Non-Climate Units 5x10 to 16x35 - Boats & RV Parking - We Offer Low Prices for a State-of-the-Art Storage Facility - We are Conveniently located for easy access 24 hours - No Elevators - Secured Exterior Parking Available - Our Facility Can Accommodate Any Size Moving Truck

I Would highly recommend this location and working with…read moreDonna She is amazing and always put her customers first She is the best !!!

This place is amazing ! Everyone is so helpful and friendly! I will def recommend and use them…read moreagain !

We rented a unit today from Mike P…read more We found Mike to be VERY helpful. He showed us units prior to making a commitment, made a recommendation on the best way to purchase (30 days free vs. 35% discount) based on our length of rental. The facility is exceptionally clean, well lit, safe and secure. We recommend this location.

Great customer service! The location however is difficult to get to due to the busy traffic... On…read moretop of that the company raises its rates without informing you... Be carful for this unfortunate rate change that "varies with the raising facility cost." They have both indoor and outdoor units both priced according to space used... Typical store facility that has overall comparable rates with its competitors... (Side note: the last time that I checked they had a military discount for all active members)

Never had a bad experience here. Always have a good experience dealing with management and staff…read more Units are very secure, and I have felt very comfortable keeping my items there.

So I didn't take any pictures because I was literally on a mission to find my storage unit which…read moretook almost a half an hour and was an absolute pain in the you know what! How are there ZERO maps of the layout anywhere???? ZERO signage of which way to XYZ # units .... And absolutely NO ONE to help either in the office or via phone when they have signs all over that say 24/7 assistance!!!????!!!! I finally found my unit after a half an hour and was surprised that it was in a much older almost hidden area because all of the other areas were bright and new! I don't understand why a new customer would be placed in this area and specifically without any directions or instructions on how to find the unit. And their app .... smh. The only thing it was useful for was showing me my gate code because everything else was a fail. If my next visit and overall experience is better I'll update the review but if not ... 2 stars it is.

The managers at the store are very kind and helpful. The facility itself is clean and secure. I…read morehave been storing my things here for quite some time and I've never had a problem.

I rented a beat up 17' truck from them last week. The steering wheel had to be turned 45 degrees to…read morego straight and i was given LESS than 1/4 tank of gas. I started it up the following morning to back it into place to load up. After loading i had to drop off furniture at my parents house. When we tried to leave to drop off the rest of the furniture at my storage unit the truck would not start and needed to be jumped. Once completed at the storage unit we had to jump it again. I called and asked if i could bring it back instead of putting the $10 worth of gas needed so as not to risk jumping it, they replied sure. Once back at uhaul they said i had to top it off or pay $55. I then filed a complaint with uhaul corporate. I never got a response from uhaul Burlington in reference to the complaint (they have 3 business days to reply). I called uhaul corporate to ask why i never got a call back from Burlington and was told that the Burlington location stated they spoke to me and that it was my fault the battery kept dying. Paul Kelly (856) 534-9872 is the regional CS rep that would not get back to me also.

I don't know why I didn't write a review sooner but I just thought of it now. Anyway today is my…read morethird time renting from this Uhaul and I love them... The process is really fast, especially when you reserve online and do the speedy check-out. I don't know the guy's name that I usually have so I can't give credit to where its due, but anyway, they good people and a good business to use when needing a Uhaul truck or van. I do love the day rate, just wish the mileage rate was just alittle bit lower, but its cool.