Facility is fine, but bear in mind that if you should opt for month-to-month rental, count on your…read morerate going up dramatically in the first year (with the initial increase coming after about half a year or so. They always have units available for a reason. I'm very surprised that my friend who rents here (who also just canceled after yet another high increase) hasn't written a review. I shall have to encourage her to do so. Oh - they keep a bare minimum number of carts available (like 4), which seems absurd in the grand scheme of things. I think the owner is quite possibly pretty greedy.

This is the worst storage place ever! They use deceptive and unfair business practices. Poor…read morecustomer service and they keep increasing rates by over 55% per increase thinking their tenants are stuck and will keep paying. The management is poor, especially Stephanie. They claimed my credit card was expired...it was not. Then they charged me $20 late fees on each unit and claimed they could not reverse the late fees. Now they are claiming that there will be another $200 late fee on top of that one. They are crooks and I reported them to BBB already. Do not ever use them!!

Chris was awesome. He helped me move my new unit closer to my prior unit to make it easier to move…read morethings around.

Where do I start? Elevators don't work and cannot access property. I had cart full of my belongings…read moretrapped in an elevator for 3 days. I made numerous calls to that location's manager, with no response. Called PS customer service about 4 times. They were no help at all. Just tonight I was luck to find one unlocked door after wasting a whole lot of time again trying to get in, so my stuff is now secure, with no help from ANYONE at public storage. Due to this experience, I will be taking everything stored there home. I would rather do that than pay this establishment any more money! Which by the way has gone up over $200 in the less than 2 years I have had the space. Look elsewhere for your storage needs.

I have been a renter at this storage facility for many years. Lisa P. at the front desk is truly a…read moregem! Every time I come in we have lovely conversations. The facility is easy to access and I always feel safe as it is gated with a code. I have a larger unit that is not climate controlled but this facility also has units that are. 5 stars all around.

I rented a beat up 17' truck from them last week. The steering wheel had to be turned 45 degrees to…read morego straight and i was given LESS than 1/4 tank of gas. I started it up the following morning to back it into place to load up. After loading i had to drop off furniture at my parents house. When we tried to leave to drop off the rest of the furniture at my storage unit the truck would not start and needed to be jumped. Once completed at the storage unit we had to jump it again. I called and asked if i could bring it back instead of putting the $10 worth of gas needed so as not to risk jumping it, they replied sure. Once back at uhaul they said i had to top it off or pay $55. I then filed a complaint with uhaul corporate. I never got a response from uhaul Burlington in reference to the complaint (they have 3 business days to reply). I called uhaul corporate to ask why i never got a call back from Burlington and was told that the Burlington location stated they spoke to me and that it was my fault the battery kept dying. Paul Kelly (856) 534-9872 is the regional CS rep that would not get back to me also.

I don't know why I didn't write a review sooner but I just thought of it now. Anyway today is my…read morethird time renting from this Uhaul and I love them... The process is really fast, especially when you reserve online and do the speedy check-out. I don't know the guy's name that I usually have so I can't give credit to where its due, but anyway, they good people and a good business to use when needing a Uhaul truck or van. I do love the day rate, just wish the mileage rate was just alittle bit lower, but its cool.

I've been a customer at this location for several years now. The previous manager , Kevin, did a…read moregreat job keeping an eye on things. He even called me after I took my car out of my unit and left the door open. He was concerned that someone might have broken in. I was grateful for his vigilance. Now there are new managers and things have turned badly. First, they put a tag on my unit saying it's available for rent. Problem is I haven't relinquished possession yet and the rent is paid up. Let's chalk this one up to inexperience. Then, the next month I get a late payment notice. Problem is they didn't charge my card like was done for years prior. The waive the $35 late fee they shouldn't have assessed in the first place. Last week, I call to move out of the unit. The Florence folks are unavailable, so I speak to another woman who promises to get it done. A week later, I get another late payment notice for a unit I gave back a week earlier. I don't know how much, if any training U-Haul gives its employees. There is apparently was a significant lack of training at best. At worst, it's an indifference to customer service that is inexcusable. Store your valuables somewhere else until U-Haul gets its act together!

What a fantastic service! Saved my husband so much time while in the process of moving. The guys…read morethat came to pick up our boxes and furniture were very friendly and wrapped our belongings very well. I would definitely recommend this service if you are crunched for time or have a million other things to do.