We've been happy customers of Stride since June 2018 and can safely say that Stride is a top pest…read morecontrol service in the Austin area. Our favorite part is you can shoot them a quick text with a picture of the problem, and they'll schedule an appointment, all over text! We pay for the regular treatments, but if critters start popping up between the service, they'll come out and re-treat (usually for free) - we cannot recommend Stride enough, if you're on the fence and reading this right now, you won't make the wrong decision to go with Stride. All of the technicians have been stellar, but specifically I wanted to mention Burton - he has come to our house on multiple occasions and is always very polite, informative and thorough. Burton always goes the extra mile to check everything out around the house before he leaves, beyond the areas we've mentioned, and always chats with me on his way out to let me know what was applied, how it was applied, and any follow up steps (an engineer's dream). He even mentioned we should shoot him/Stride a text in 1-2 weeks to let him know if our attic ant issue is resolved. Thank you Burton! Stride really cares about their customers, and they do a killer job. There's a reason they are rated 5.0 stars on Google, Yelp & Facebook, and not 4.9 or lower.

Well, it's been one year later. The good news is that the carpenter ants are gone, although they…read moredid briefly come back between treatments, but they have not made a reappearance since. I do not see any more termite activity either. So the big question is, was it worth the cost? Well that depends on your finances and whether you can spare the $53+ monthly charge for 4 annual visits. We decided to cancel after a year to cut back on some expenses. And as I mentioned in the previous review, you'll get a text, which gives you the opportunity to also leave review and a tip. Overall, the service did what it was supposed to. They can also come out to do a single treatment which we will keep in mind.

Zach was outstanding from start to finish. He showed up right on time, walked the property with me,…read moreand clearly explained what he was seeing and why it mattered. Instead of just spraying and leaving, he identified the source of the issue, outlined a treatment plan, and set realistic expectations. What really stood out was his professionalism and attention to detail. He treated the interior and exterior thoroughly​ and ​g​ives practical prevention tips that actually made sense. You can tell he takes pride in his work and cares about doing the job right the first time. If you want a pest control technician who is knowledgeable, responsive, and genuinely committed to solving the proble​m not just checking a box​, Zach is the guy!. Highly recommend.

Thank you again Zack. So glad we spoke and you were able to treat for the fire ants as well. After…read morethe rain they all popped up their heads and got me so now you got them. . Great that you were able to do them as well as my normal service. That was super...... Thanks again. Stay cool.

Brent C. was very fast and communicated well. He treated for mosquitoes and wasps…read more He even swung back by later to knock out a nest that had been well hidden from sight in a light fixture. Thanks!

I'm trying to understand why my experience is so different from these 5 star reviews…read more. After talking to a few pest companies, not only did they get the species of ants wrong (acrobat vs carpenter) which affects the bait being used, but they also can't get their story straight. I contacted them about an ant infestation inside my home. The technician who came out placed sugar bait inside to eliminate colony. He told me that an exterior treatment was not necessary at that time. I accepted that recommendation, due to potential exposure for my active dog. Months later, I called to follow up because the ant problem had not been resolved. I was then told the $216.50 treatment of simply adding sugar bait for the interior also included exterior treatment during the original visit. That was surprising because I was never told an exterior treatment had been done. When I asked where it had been applied, they did not give me a clear answer regarding the exterior. Paying for another treatment isn't the issue. If the ants require another visit, I'm happy to pay for it. My concern is that the explanation of what was actually done has changed. Now, they're saying I have to pay another $216 for their services again. Something just isn't adding up. If there's a reasonable explanation, I'd like to hear it. Based on the conflicting information, I have little confidence in their service.

I've been with this company for several months now. I feel like we're getting good service at a…read morereasonable rate. I haven't looked closely into just how safe the chemicals are but I'm placing my trust in this company. Beats a conventional exterminator, I suppose. We've only had them spray inside once (first visit) and it didn't smell toxic. What I really appreciated when I first reached out to them is that the owner talked to me himself. He took the time to explain everything and patiently answer all my questions. I also liked how they offered a complimentary vulnerability assessment during the initial visit. Basically looked around the exterior of the home and noted potential areas where bugs can enter. It wasn't extremely thorough but for a free service that essentially works against them, it was pretty helpful. The techs are always really nice and easy to talk to.

Great service, honest, and reliable! Will be recommending to anyone in need of Pest Control. Big…read morethanks to Aaron for his help and honesty during a stressful week of moving into a new home.

I called Jerry today about a suspected snake problem. When I phoned him, he educated me on the…read moresnake varieties found in this area. Jerry came out today (within the period of an hour of when I phoned). Jerry did an inspection of the area in the front of my yard. Jerry put my concerns at ease and let me know that I have a very large toad that resembles a snake. Jerry was personable and polite. *COVID procedures were followed when the inspection was conducted (social distancing and face masks worn on inspection).

Yet another 5-star review for Jerry Cates. I've called him twice now trying to hire him to inspect…read morea house, but instead he generously spent time on the phone to educate me (free of charge) which had the result that I didn't need anyone to come out. So, not only does he seem to be the most knowledgeable human on the planet regarding pest control - the evidence is that he is a man of great personal integrity. If I'm ever in need of pest control services going forward I will undoubtedly call Jerry first.

Absolutely the best! I had wasps the other day right by back door Gone!!! And today those thirsty…read moreants RIP! thank you Triple L!

Follow up. Our problem is significantly improved, but we are still going to work to annihilate all…read moreof them. I called Les and requested another treatment which he promptly arranged. Dave, our routine exterminator was out ill so we had a different gentleman who was just as nice and professional and he checked with me before spraying and also before placing the different types of traps he brought. We are so looking forward to being pest free! We've lived in our home since 1995 and this past year has been the only time we've ever had issues with bugs. I am so glad I contacted Triple L . They make short work of all kinds of pests, large and small.! Les, thank you for your prompt attention, and for helping us get control of our home back !!!

Excellent customer service by the office staff and from the technicians. Everyone is always…read morerespectful and keeping the customer a top priority. They will come between treatments if we call with a problem and they will knock down wasp nests on site. They don't cut corners and i highly recommend them.

Very friendly and fast service answered all the questions I had and assured me the problem would be…read moresolved!

Steve and Pest and Pool Wranglers has serviced my house since I have owned it. Hiring them as pest…read morecontrol has been the best decision. They are very responsive and reasonably priced. Plus they give you a guarantee and will help you through any additional problems.

I reached out today because I have had concerns with our service for weeks now, but today I just…read moreneeded to voice my frustration over the situation. The response I received from the owner, Steve, was shocking to say the least. I myself am a business owner that deals with customer service on a daily basis. I will admit that there are certain complaints that I may not necessarily agree with, but I always listen and validate my customers concerns with dignity and respect. The vacuum just stopped working Sunday, so not the absolute problem. Ariel I appreciate you contacting us about this, but you went from "considering" to canceling" in the same email without giving us a chance to explain.  First, that you for your business in the past and changing companies is obviously your decision to make. Blake is an excellent tech and does not take short cuts like skipping chemical measurement. We don't charge for the amount of time spent at a pool. Rather we charge for the job. Sometimes it takes 30 minutes to an hour, but more often it tale 10-15 minutes provided the pool has been properly maintained previously. Filter pressure varies by filter type as well as how dirty/clean the filter is. While your filter may read 10 directly after a cleaning the pressure will rise as the filter collects contaminents.  The presence of algae would suggest that it is time for a filter cleaning, but it could also be the result of less than optimal circulation. As Blake is paid extra for filter cleaning I am certain he would jump at the chance to make extra money by cleaning yours if needed. You mentioned your pool sweeper is broken and that is a pivotal component of pool maintenance as it not only scrubs walls and steps between services it also helps circulate water especially from the floor of the pool.  Unless we hear otherwise from you we will stop your pool service at end of day today. All the best! Steve Hunt This is an unexpected response from a business owner as I am one myself. Your response gives the tone that none of our complaints are valid and that we are in the wrong and need to not voice our concerns. Very eye opening to why the pool service is lacking professionalism.  Sent from Yahoo Mail for iPhone Sorry you feel that way, but I'm not sure what you want to hear. I read your concerns and addressed them. I am not sorry that my technician did his job and you did not heed the advice given not only by Blake, but by me as well, to keep toys out of the pool when it is not in use because it might damage your vacuum. Now your vacuum is broken and you are blaming us for your pool not getting the proper cleaning that the vacuum should handle. If you cowtow to your customers for the sake of a dollar that is your business. I'm backing my people when they have done nothing wrong. We have great reviews that state clearly how well we do our jobs. I have canceled your pest service as well.  Steve Hunt On a side note, a simple amicable response validating my concerns, without accusatory and disrespectful behavior would have gone a long way. I don't know exactly what the comment about catering to customers for a dollar is supposed to reference as I never brought up any concerns about money.  All I was hoping to do was inform you about concerns I had with my service.  That was an incredibly quick jump to being hateful. I'm not sure where that came from as we have always been able to communicate well together, but all is well.  Wish you all the best and hope your day gets better.  Ariel There is no hostility. I hold no grudge. You are free to spend your money where you choose just not with us with the exception of your April invoice which is still outstanding and will have a late charge added to it if not paid by the end of the month.  When you write your review be sure to include the part where I explained the situation, but that wasnt good enough for you because I will in my response. Further, be sure to review your pool service as you have had no issues with pest control. Otherwise I will be forced to contact the review service to have the review removed. Enjoy the rest of your week. -- All the best! Steve Hunt