So much potential, so many disappointments. Admittedly, we had a large party, but astonishingly, it took over three and a half hours to complete dinner, the vast majority of the time wondering where the staff disappeared to. It took TWO HOURS FOR THE WAITER TO BRING US A CAN OF BEER...seriously! The restaurant was practically empty, I literally only saw one other couple and we had three servers, they had no excuse. I ordered the guava duck, described in great detail as a duck breast with a paragraph of delectable accoutrements. When taking my order, the waitress snidely said, "You know, that is the half duck breast order? If you want the whole duck breast, it will be $10 more." My thought was, that is not what the menu says, so why are you telling me this now? And, why would I want to double the dinner portion? Anyway, I declined and ordered the regular (and only) portion listed on the menu. Well, I got about 4 oz. of food. No kidding. The tiniest portion of meat sitting on about 4 carrot matchsticks surrounded by tiny dollops of sauce. It tasted ok, but it was ridiculous that it took longer to read the description of the "meal" than it did to actually eat it. My friend ordered tomato soup which was thin and had no flavor. Another ordered a focaccia sandwich and said it was so salty she could hardly eat it, but at least the french fries were good.
When the bill finally arrived, they were abysmal at splitting the check, it was an absolute trainwreck! Then, we noticed they had charged us TRIPLE for the appetizer and DOUBLE for several drinks. It took two bill revisions and another 45 min. to get it all straightened out.
Conclusion: We were hoping for a slightly upscale dining experience with fun food and professional service. We left feeling like we wasted our time and money; and we were still hungry! This place is simply too pretentious for its own good.
Response: Their response below is defensive and misleading. While some people arrived early and had drinks at the bar, we arrived on time, and if several rounds of drinks were served before ordering food, IT WASN'T TO US! As I stated before, WE WAITED TWO HOURS FOR THE FIRST BEER...and then we were handed a CAN...like we were at a backyard BBQ. No one moved around the table as suggested. I witnessed the exchange regarding the appetizer confusion mentioned. When the waitress said there was a meat choice (the menu was not clear about that), the gentleman asked if his order could be "half and half with a little of both," and the waitress said yes. He was very clear. Half and half is one order, not two, so it is only fair that it should have been corrected. Also, nowhere in their response did they address the inadequate, misleading menu (if customers spend two hours staring at it and still don't know the options and have no idea what portions they are ordering, something is seriously wrong); or the food issues I specifically mentioned (tomato soup thin and flavorless, focaccia way too salty, etc.). It's also naïve for them to think that one cannot roam from one private dining area to the restroom and see the other empty or nearly empty dining areas from time to time...especially when spending that much time in a place. Perhaps most disappointing was what I did not see...any sign of remorse or regret for the frustration and disappointment they played a key role in...or any sign that they might take the feedback provided and at least attempt to improve future experiences. Potential customers should keep that in mind. read more