Pleasant, Professional and timely--would recommend highly for hearing test, hearing aids, or…read moreconsultation

I can't think of one thing that I wasn't pleased with. I went in to get ear impressions for my in…read moreear monitors and they were polite, helpful and professional. I made and appointment and on the say of my appointment, the wait time for me to be called was short. While I was waiting, the receptionist even had to deal with a cantankerous man trying to con them out of getting free batteries for his hearing aid. He was difficult. Certainly one of those situation where many receptionists may lose their patience. The way the receptionist handled that situation was quite masterful in customer service; polite and respectful but not letting him get away with that.

We came for a routine appointment and instead were left humiliated, my wife bawling in the car…read moreafterward. We showed up for our scheduled appointment and were told we would not be attended. Stunned, we reacted politely and attempted to reschedule. That was also rebuffed. We were sent away from a scheduled appointment for a paid service with no attention and no future appointment, and after we were told to wait because they were behind schedule. In total we wasted over an hour between a round trip to the office and the wait, only to be told we would not be attended to and that they could not reschedule us either because the technician was "over it," "didn't want to deal with it" and we "didn't get the hearing aids from (her)." I did not insult her, raise my voice or protest, we were leaving quietly and she said "you can complain about me all you want; I just don't want to deal with it." "It" was a roughly 15 minute tuneup of a pair hearing aids, which we specified in advance but she obviously did not bother reading. We came on time for a scheduled appointment for a paid service. We had come in for several appointments over the past three years, and while we purchased components we had never bought hearing aids there. The bottom line is that this woman was thinking about her vacation and her retirement and didn't give two shakes about our time, our business or our needs. My wife is a very sweet young woman who has been through being displaced from her home country and losing half her hearing before age 25. She did not need some crotchety old lady telling her that she and her health did not matter.

This facility is Great! The manager, Mary…read moreNugent, is patient, Compassionate , And very understanding!! She stayed opened For me even though She was set to close the doors for the day. She very easily could have Said, "Come back Tomorrow. " Miss Nuggent pointed Out cleary how to clean my hearing devices. Also, she took the Initiative to offer to clean them utilizing her Thirty years of experience in her field. She didn't try to upsell me on a new pair, which i appreciated. I highly recommend You visit Mary here For any isssue. You need repairs Or a new first set: Come on Down ! The hearing here Is Great !!!! Fred M Beard U. S. Navy Journalist Vietnam Veteran 1972-1978

I've had several hearing exams in the last couple of years from other doctors. I was not confident…read morein their assessment and care. I decided to go to Dr. Ivory for my last exam. My hearing exam with Dr. Ivory was far and away better than the others! He is very pleasant, and certainly knows his business. He gave me a thorough and concise exam. He carefully explained to me the condition of my hearing. I asked him quite a few questions, and he answered them very thoroughly and to my complete understanding and satisfaction! A great experience if you need the best information and solution for your hearing needs!

Earphones still fit great after 4 years because of initial impressions!!! Still amazed by how well…read morethey fit!!!

STONE Hearing is absolutely the best. I brought my father in (80 years old) to evaluate his…read morehearing and see about a hearing aid. This doctor/wife team is the absolute best. Both are quiet, but kind. They both seem so patient, and really give their time to patients. I had no clue about hearing, hearing aids, etc., until I learned so much from the doctor in the 2 appointments we went to. He evaluated my father, and found the best cost solution he could, and helped us put that in place. He went above and beyond, in contacting a hearing aid company (in Europe) to ask them if they would let him download a program (not available here in US) to help program my dad's hearing aid. I cannot recommend this doctor/wife team more - please go here, you will not regret it.

Christopher Stone fitted me with my first hearing aid ten years ago at Casa Colina. When he started…read morehis own practice, I stayed with the audiologists at Casa but was never completely satisfied. Then I learned about Stone Hearing and went there to have my hearing aids checked and adjusted. Eureka! Chris improved the sound quality and added a program for music. He's absolutely super!!

Natalie is the best, smart, informative, and a real shining star. thank you for all your help.read more

If you are a Kaiser Senior Advantage member and Kaiser covers $2,000 per year for both of your…read morehearing aids you are being ripped off at this place they are charging you a retail price that you can get it somewhere else plus they're taking the $2,000 from Medicare.. I went to Pacific hearing in Rancho Cucamonga and ordered custom hearing aids in the meantime I called over I'd hear USA to find out because I have Medicare Kaiser advantage and I have a $2,000 allowance maybe I would get them for Less they asked me depends on what insurance you have is the price that you get and that purchasing the same exact hearing aids was going to cost me the same price I've been paying and then they take the money from Kaiser $2,000 that's called stealing!!! If you had this experience with them please call Kaiser Member Services and file a complaint the more people that file a complaint against this business the faster Kaiser will drop them as a vendor because they are not good

I am so happy I went to this clinic. Didn't realize how much I was suffering. Had 90% blockage and…read morethe doctor was able to clear it for me. I use to wake up every day with a headache and sore ears. This last few weeks my hearing is back and have slept better! Thank you!

Bad service. Came for cleaning and price for new mold for new patient. Appointment just for…read morecleaning not new mold for new patient. I already explained on the phone. Come for nothing.

Dr. Kun & her team is professional, friendly & passionate about what they do. They are in network…read morewith many insurance providers. Disclaimer - I do know Dr. Kun personally however I am picky about my healthcare providers & have paid for my service. Recently I woke up with sudden hearing loss in one ear & I was so confused as it has never happened before. After some light research, I reached out to Dr. Kun as I knew she is an audiologist, I learned one should definitely get it checked within 72 hours or the risk is permanent hearing damage / loss. Dr. Kun was able to see me same day (thankfully) due to the urgency and performed a hearing test and confirmed my diagnosis of sudden hearing loss in that ear, and also checked it wasn't being blocked by maybe wax or something else. She referred me to another hearing doctor to get prescribed medication + a second opinion, which I did, and she prepared and provided a report for the doctor. Thankfully my hearing did back to normal & she followed up and confirmed with a follow up hearing test. I'm thankful for the quality of care & professionalism, and thankfully they do take my insurance so I had a small copay only. If you have any hearing concerns, I highly recommend Kun hearing!

My experience here was good. I needed to get molds of my ears made and Kun Hearing was recommended…read moreto me. I needed the molds to make custom fitted ear protection and I found out that not all audiologists are willing do produce molds for this. William helped me set up an appointment a few weeks ahead and all communication was prompt. Dr Kun was thorough and easy to communicate with. The molds turned out well and I recommend visiting if you have any hearing related concerns. PARKING Large shared, outdoor parking lot (free)

I tried to get the man to answer one question: if the accept my insurance, and he would not answer…read moremy question. I asked the same question several times, and he kept saying, we give a complimentary screening! I don't want to spend my afternoon getting a free hearing test and find out, they don't accept my insurance to pay for the hearing aids! That might work on other people and not I! Now, you have a bad review.

My fiancé and I went in because we figured I might have a hearing problem…read more We found this place from an ad on the radio, and didn't know what to expect. They stayed open late for us because we couldn't get a regular appointment time. Naomi at the front desk is really friendly as was Will. Will asked me several questions about my hearing history I sat in a silent chamber. I'm sure I could hear my heart beat! He explained the diagnostics after the exam. Will Dodd was very personable and explained many of the causes of hearing loss/damage. At the end of the visit he gave us the report which I now use to show people I'm not completely deaf!

After dealing with the successful treatment of Stage 4 Non Hodgkin Lymphoma at City of Hope for the…read morepast months I unfortunately found that I had experienced more hearing loss. Only after unsuccessfully trying to make adjustments to my old hearing aids I purchased my fifth pair of hearing aids a few weeks ago at Beltone in Covina. I cannot say enough about Kelly Williams the Audiologist . She was very helpful in assessing my needs and scheduling follow up visits to make adjustments to my hearing aids. My new hearing aids are absolutely the best I have ever purchased. Once again I am completely satisfied and happy that I returned to this location for my hearing needs. Outstanding service and outstanding people at this location including Ashley and her positive personality at the front. Highly recommended!!!!! Bill H. West Covina.

I came in for an appointment a while back. I remember this place because they were friendly and…read morehelpful. I came for a free hearing test. They didn't take my insurance so they felt bad about it. I still appreciated their service and for still doing the hearing test for me. I was born with hearing loss in my left ear. It's nice when people treat you like a person not like you're stupid.

Sabrina is amazing! Everyone in the office is kind and patient. My favorite Sonus location thus…read morefar, and I've been a client for over 20 years!

This place has truly restored my faith in professionalism and customer service. From making the…read moreappointments to getting reminders to not having to wait more than 5 minutes to be seen, Sonus has been so refreshing. Everyone here has been great but I have to give a shout-out to Sabrina she is amazing! She is so sweet and compassionate and explains everything with a smile...she is the reason I am leaving this review...to share what a great experience she has been. Thank you to everyone at this office for providing such seamless care.