Everything ! Thank you for letting me update my previous experience for the first time with Andrew…read morewho was most unprofessional to doctor Natalie 5 months later who's the utmost professional and friendly and efficient and guided me towards my need for both hearing aids instead of one look forward to my husband schedule an appointment with the doctor Natalie for hearing aid needs now with our preferred provider

This review is for those who manage the office. The workers and staff are kind and understanding…read morebut logistically they do not know what they are doing because they act like separate moving parts. Front office doesn't coordinate with back office and is a disservice to the licensed audiologists. Orders get missed, they don't document what goes in or out for repair and don't call when they say they will call. They will openly lie when they don't know where your order is. Expediting means nothing and no one takes responsibility. I hope Kaiser drops this place too.

Another visit to Chris Stone and am very grateful to have such an expert within our community. He…read moretook such good care of my elderly father. Professional, kind, thorough. Thank you Chris!

STONE Hearing is absolutely the best. I brought my father in (80 years old) to evaluate his…read morehearing and see about a hearing aid. This doctor/wife team is the absolute best. Both are quiet, but kind. They both seem so patient, and really give their time to patients. I had no clue about hearing, hearing aids, etc., until I learned so much from the doctor in the 2 appointments we went to. He evaluated my father, and found the best cost solution he could, and helped us put that in place. He went above and beyond, in contacting a hearing aid company (in Europe) to ask them if they would let him download a program (not available here in US) to help program my dad's hearing aid. I cannot recommend this doctor/wife team more - please go here, you will not regret it.

I did ALL the requirements, including the required 45 minute consultation and hearing exam at their…read moreArcadia, CA office, as they clearly acknowledged, but they reufused to issue me the $20 gift card that their "advertisement" clerarly/explicitly states I would be given! At the end of the exam, the audiologist clearly told me I would be E-mailed that $20 gift card. I sent 3 E-mails, and made 4 calls, in the last 2+ months to Hearing Life for that card - ALL IGNORED!!! Avoid these sammers!!!

Outstanding. Follow up is great. Adjustments and aftercare excellent. Very responsive.read more

The HearX on Baseline in Claremont is mediocre. Maybe because they changed owners. Maybe not. All…read moreI know is I was tested and fitted with tiny hearing aides-what I asked for- for more that 7k. Have not been able to hear better all- maybe worse. Have had them two years b4 someone showed me how to clean them at home. Turns out the Consumer reports did a comparison amd the best Aides at the most affordable cost can be purchased from a well known membership warehouse on Central Ave. In Montclair. I went there and am extremely pleased with service, product and price. I am hearing more clearly and better-even with background noise. Don't just visit one hearing side place. Check around!

After dealing with a lot of back and forth and my hearing aids not arriving correctly made. I must…read moresay I am super happy with the wifi compatibly, they fit properly, and work as promised! The only complaint I would have is that I have to replace the batteries frequently. As I understand, these also have a device that connects directly to the TV without needing subtitles. That option is completely out of my budget, but may be good for someone else. Mayra was very helpful and patient with me, and I really appreciate that!

I was referred to this business through my insurance. Once in the office I was encouraged to use…read moretheir preferred hearing aid solution and get better care than what the insurance would provide. Once I received my hearing aids, there was very minimal instruction as to use and maintainance at the time of acceptance. My right hearing aid has been problematic at least 3 times in the first year. This resulted in only office staff adjustments per their experts. Just over 1 year of use my right hearing aid quit working or charging. I brought both hearing aids and charger to be checked out. No log in of equipment or signage of release. 1- 1/2 weeks later I phoned for an update. Very rudely the receptionist, Charlene, informed me "I told you I will get back to you when it is ready!" I also asked to speak with her supervisor. Charlene said "Lilly" is rarely in the office and was very busy with meetings. I requested she have "Lilly" call me. After 3 weeks I am still waiting. They offer "loaner" hearing aids with a charger when available. They thought the left hearing aid and charger that they gave me were mine--but they were not even the same color! The loaners did not work so I returned them the next day. No log or signage upon return either. 4-5 days later I showed up to office very frustrated. A MIRACLE--they had my right hearing aid! No left one and offered me a NEW charger since they couldn't locate mine. At 3 weeks+ I am still waiting for them to locate and return my left hearing aid!! I am also still waiting for "Lilly" to find 5 minutes in her extremely busy schedule to call me back! For the high cost expended for these hearing aids, one would expect better quality and service from this office.

Otolaryngology office atmosphere is incredible extraordinary. Excellent medical treatment and care…read more Under Robert Habbestad. MD medical treatment for a few years already. I can not express how thankful I am for his diagnosis and concrete medical treatment. Continue to treat your patients with dignity and respect. It is greatly appreciated from my part. "Your patient may forget what you said; But your patient will never forget how you made them feel" Allegiance and loyal. Promptly with Loyalist. Prompt, it is. Indeed, my son DieGo NikOlai and I are breathing thanks to our loyalist. Breathing, again! My son will come see you soon too. Always blessings to you Dr. Robert Habbestad MD, from my son DieGo NikOlai and myself YuviCeli. Abundance of blessings in the forthcoming year 2024! At My Best, YuviCeli

Truly the worst doctors office in the area. The staff do not care - about you or your time or your…read morewellbeing. They are trying to book as many patients as possible at the same time. If you go prepare to be treated like cattle.

We came for a routine appointment and instead were left humiliated, my wife bawling in the car…read moreafterward. We showed up for our scheduled appointment and were told we would not be attended. Stunned, we reacted politely and attempted to reschedule. That was also rebuffed. We were sent away from a scheduled appointment for a paid service with no attention and no future appointment, and after we were told to wait because they were behind schedule. In total we wasted over an hour between a round trip to the office and the wait, only to be told we would not be attended to and that they could not reschedule us either because the technician was "over it," "didn't want to deal with it" and we "didn't get the hearing aids from (her)." I did not insult her, raise my voice or protest, we were leaving quietly and she said "you can complain about me all you want; I just don't want to deal with it." "It" was a roughly 15 minute tuneup of a pair hearing aids, which we specified in advance but she obviously did not bother reading. We came on time for a scheduled appointment for a paid service. We had come in for several appointments over the past three years, and while we purchased components we had never bought hearing aids there. The bottom line is that this woman was thinking about her vacation and her retirement and didn't give two shakes about our time, our business or our needs. My wife is a very sweet young woman who has been through being displaced from her home country and losing half her hearing before age 25. She did not need some crotchety old lady telling her that she and her health did not matter.

This facility is Great! The manager, Mary…read moreNugent, is patient, Compassionate , And very understanding!! She stayed opened For me even though She was set to close the doors for the day. She very easily could have Said, "Come back Tomorrow. " Miss Nuggent pointed Out cleary how to clean my hearing devices. Also, she took the Initiative to offer to clean them utilizing her Thirty years of experience in her field. She didn't try to upsell me on a new pair, which i appreciated. I highly recommend You visit Mary here For any isssue. You need repairs Or a new first set: Come on Down ! The hearing here Is Great !!!! Fred M Beard U. S. Navy Journalist Vietnam Veteran 1972-1978

Took my mom in for her hearing test and both my mom and I were very pleased with the entire staff…read more From the moment we walked in the entire process was very easy and comfortable for my mom. She's 89 and needs care and detailed explanation of everything and that's exactly what the entire staff provided for her. Thank you Upland staff for your time and kindness!

Sabrina is amazing! Everyone in the office is kind and patient. My favorite Sonus location thus…read morefar, and I've been a client for over 20 years!

I had an appt for a free hearing test on June 11, 2025 with the promise of a free See's Candy gift…read morecard of $25...as of yet, I have not received the See's Candy gift card.. the receptionist did not want me to take a copy of the info I had received in the mail.. do not go there.. pretty sad they will not honor their advertising.. waste of time

My primary doctor referred me to this place and I am so glad she did. They are very professional…read moreand caring and their communication skills are excellent. The Audiologist Andrew is very knowledgeable and informative I am very happy with all the treatment and care that he provided for me. I totally recommend this place.

This review is only based on first impression appointment call!…read more I just switched my daughter over to Dr. Sun after being with another doctor for 12 years. My insurance isn't effective until July so we haven't met any of the staff personally. It's super important for me to get great service on the first call. That first impression means a lot and it went very well. The gal was really nice and helpful. I'm hoping that we will have the same experience in person. I'll update my review next month.

Doctor Sun has been our family doctor for years and has always provided us with the highest medical…read morecare.