Sabrina is amazing! Everyone in the office is kind and patient. My favorite Sonus location thus far, and I've been a client for over 20 years! read more

This place has truly restored my faith in professionalism and customer service. From making the appointments to getting reminders to not having to wait more than 5 minutes to be seen, Sonus has been so refreshing. Everyone here has been great but I have to give a shout-out to Sabrina she is amazing! She is so sweet and compassionate and explains everything with a smile...she is the reason I am leaving this review...to share what a great experience she has been. Thank you to everyone at this office for providing such seamless care. read more

Sabrina at Sonus was amazing! She went above and beyond and was so caring. My husband was suffering from tinnitus at just age 34, and he was really desperate to get help. Gloria was also so helpful she got my husband in right away. We were so happy with everything, my husband even got loaners until his hearing aids are delivered. My husband feels like they really took care of him at Sonus. Thank you Sabrina and Gloria read more

The receptionist exhibited a high level of professionalism and courtesy, promptly attending to us. The service at the office was truly exceptional. read more

I was having difficulty with my hearing aids and charger. I called Glendora and was told no appointments this week. Because of a time related move situation that didn't work for me. Having hearing aids means I am dependent upon the devices. They gave me a different charger and left that. The business needs to plan time each day for clients who need immediate help. Similar to doctors. Having a policy of no walk ins just doesn't work for all situations. I called the Upland office and got an appointment for the same day. All of the women working there are top rate. Sabrina helped me so much. She showed me ways to take care of the aids that no one else ever showed me. The women are excellent. Thank you Upland Sonus. read more

Took my mom in for her hearing test and both my mom and I were very pleased with the entire staff. From the moment we walked in the entire process was very easy and comfortable for my mom. She's 89 and needs care and detailed explanation of everything and that's exactly what the entire staff provided for her. Thank you Upland staff for your time and kindness! read more

This place two months ago sold my mom on a hearing aid and it took my mom to call them after two months for them to say that it was ready a month ago... this wasn't the part that pissed us off the most what did piss us off was that this place is usually empty but when my mom asked for them to squeeze her in to get her hearing aid they said that they don't have any openings for the next two months. So if someone is deaf and it'll take them close to five months to get their hearing aid then then what's the point of getting one when they can happily live those five months hearing aid free? read more

Very difficult to get in for an appointment for my parents. As other reviewers also reported, they are always booked up for months out, despite the office being empty every time we have been there. If they can't see patients for months out because they are overbooked, I would think more staff would be hired by now or don't take on new patients so people can choose somewhere that doesn't have these issues. read more

So I had an appointment back in April and when I arrived the lady in the front desk was so mean and disrespectful maybe because Im latina and she is white. I felt she was racist because she always has me waiting and never return my calls when needed to. To top it off the doctor didn't bother at all to help me get the perfect fit of hearing aids for me. She had me wait a month just to say my insurance didn't cover them and referred me to another place. Bad experience and waste of time. read more

Donna at Sonus is a lifesaver! My hearing aid stopped working on a Friday morning and I panicked because I thought I would be without it for the weekend. The hearing center where I purchased my device was closed and not able to help me. I called several other places but no one seemed interested in helping me or told me I would have to wait days for an appointment. When I called Sonus, a friendly lady named Donna answered and told me to bring my hearing aid in so they can take a look. I walked in and within minutes my hearing aid was working again better than new! I will definitely be back to purchase my new hearing devices and they will be my go to hearing center from now on. read more

Provider (doctor) at this location is not at all considerate of patient time. Please make sure you have extra time (at least hour) to be in the waiting room to be seen. After making the appropriate arrangements ahead of time to be seen at second appointment, Office calls me the morning of appointment to cancel appointment. Lost an entire day of work for nothing. NOT professional at all! read more

I had my hearing checked a few years ago at Kaiser. At that time, I was told that my hearing loss was mild to moderate and it was time for Hearing Aids. It took two years but I finally decided to get them and selected Sonus as the provider. I was given a hearing test by Lenny. This test was more comprehensive than the initial test that I had two years ago. She explained the outcome to me in great detail. I was able to compare my 2 year old report to the current one and they were very similar so I know that my tests were done correctly. Because I love technology, I felt that the Audible 2400 AI was the best fit for me and Lenny fully agreed that I would get the best benefit from this product. (I'm so glad that I waited for this technology to become available.) A few days later I had an appointment with Dan, the Hearing Aid Dispenser, when he fitted me with my new hearing devices. He was very thorough in his explanation of the various functions of this device (and there are many). And, he synced the hearing aides to the TV speakers that I had purchased as well. Dan took great care in making sure that I knew how to get the devices in and out of my ears. He explained in great detail how I was to care for them. He adjusted the volume, base and treble so that I would have the best outcome when streaming music or TV. He did not let me leave the office until he was confident that I was comfortable with the fit, accessories, customization, etc. I have been wearing them for just three days but I already have become accustomed to the fit and sound. YAY!!! read more

We've been coming here for years and absolutely love Patty and Dan. We can make appointments easily and we rarely have to wait to be seen. They are absolutely wonderful! read more

Very unprofessional, I scheduled an appointment for 12:15 was at my appointment by 12:05 completed new patient forms by 12:10 was told I would be seen by the audiologist shortly, while I was waiting over 30 minutes with no staff in site or ever returning to the front reception area. I could hear multiple people eating laughing and talking in the back area but after waiting until 12;40 I left the office the staff did not realize I had left until 12;50 at which time they called my phone. read more