Pleasant, Professional and timely--would recommend highly for hearing test, hearing aids, or…read moreconsultation

I can't think of one thing that I wasn't pleased with. I went in to get ear impressions for my in…read moreear monitors and they were polite, helpful and professional. I made and appointment and on the say of my appointment, the wait time for me to be called was short. While I was waiting, the receptionist even had to deal with a cantankerous man trying to con them out of getting free batteries for his hearing aid. He was difficult. Certainly one of those situation where many receptionists may lose their patience. The way the receptionist handled that situation was quite masterful in customer service; polite and respectful but not letting him get away with that.

Natalie is the best, smart, informative, and a real shining star. thank you for all your help.read more

If you are a Kaiser Senior Advantage member and Kaiser covers $2,000 per year for both of your…read morehearing aids you are being ripped off at this place they are charging you a retail price that you can get it somewhere else plus they're taking the $2,000 from Medicare.. I went to Pacific hearing in Rancho Cucamonga and ordered custom hearing aids in the meantime I called over I'd hear USA to find out because I have Medicare Kaiser advantage and I have a $2,000 allowance maybe I would get them for Less they asked me depends on what insurance you have is the price that you get and that purchasing the same exact hearing aids was going to cost me the same price I've been paying and then they take the money from Kaiser $2,000 that's called stealing!!! If you had this experience with them please call Kaiser Member Services and file a complaint the more people that file a complaint against this business the faster Kaiser will drop them as a vendor because they are not good

STONE Hearing is absolutely the best. I brought my father in (80 years old) to evaluate his…read morehearing and see about a hearing aid. This doctor/wife team is the absolute best. Both are quiet, but kind. They both seem so patient, and really give their time to patients. I had no clue about hearing, hearing aids, etc., until I learned so much from the doctor in the 2 appointments we went to. He evaluated my father, and found the best cost solution he could, and helped us put that in place. He went above and beyond, in contacting a hearing aid company (in Europe) to ask them if they would let him download a program (not available here in US) to help program my dad's hearing aid. I cannot recommend this doctor/wife team more - please go here, you will not regret it.

Christopher Stone fitted me with my first hearing aid ten years ago at Casa Colina. When he started…read morehis own practice, I stayed with the audiologists at Casa but was never completely satisfied. Then I learned about Stone Hearing and went there to have my hearing aids checked and adjusted. Eureka! Chris improved the sound quality and added a program for music. He's absolutely super!!

I did ALL the requirements, including the required 45 minute consultation and hearing exam at their…read moreArcadia, CA office, as they clearly acknowledged, but they reufused to issue me the $20 gift card that their "advertisement" clerarly/explicitly states I would be given! At the end of the exam, the audiologist clearly told me I would be E-mailed that $20 gift card. I sent 3 E-mails, and made 4 calls, in the last 2+ months to Hearing Life for that card - ALL IGNORED!!! Avoid these sammers!!!

Outstanding. Follow up is great. Adjustments and aftercare excellent. Very responsive.read more

The HearX on Baseline in Claremont is mediocre. Maybe because they changed owners. Maybe not. All…read moreI know is I was tested and fitted with tiny hearing aides-what I asked for- for more that 7k. Have not been able to hear better all- maybe worse. Have had them two years b4 someone showed me how to clean them at home. Turns out the Consumer reports did a comparison amd the best Aides at the most affordable cost can be purchased from a well known membership warehouse on Central Ave. In Montclair. I went there and am extremely pleased with service, product and price. I am hearing more clearly and better-even with background noise. Don't just visit one hearing side place. Check around!

I was referred to this business through my insurance. Once in the office I was encouraged to use…read moretheir preferred hearing aid solution and get better care than what the insurance would provide. Once I received my hearing aids, there was very minimal instruction as to use and maintainance at the time of acceptance. My right hearing aid has been problematic at least 3 times in the first year. This resulted in only office staff adjustments per their experts. Just over 1 year of use my right hearing aid quit working or charging. I brought both hearing aids and charger to be checked out. No log in of equipment or signage of release. 1- 1/2 weeks later I phoned for an update. Very rudely the receptionist, Charlene, informed me "I told you I will get back to you when it is ready!" I also asked to speak with her supervisor. Charlene said "Lilly" is rarely in the office and was very busy with meetings. I requested she have "Lilly" call me. After 3 weeks I am still waiting. They offer "loaner" hearing aids with a charger when available. They thought the left hearing aid and charger that they gave me were mine--but they were not even the same color! The loaners did not work so I returned them the next day. No log or signage upon return either. 4-5 days later I showed up to office very frustrated. A MIRACLE--they had my right hearing aid! No left one and offered me a NEW charger since they couldn't locate mine. At 3 weeks+ I am still waiting for them to locate and return my left hearing aid!! I am also still waiting for "Lilly" to find 5 minutes in her extremely busy schedule to call me back! For the high cost expended for these hearing aids, one would expect better quality and service from this office.

Place was clean, quite, and the staff was very accommodating. The staff made sure my dad felt…read morecomfortable with his new hearing aids and took the time to make sure he felt comfortable and understood what was going on. Overall a great experience.

Very disappointing experience with this ENT doctor. My 80-year-old mother was seen after a fall…read morewith a nasal fracture, and the doctor was dismissive, rough during the exam, and did not review her hospital records. He repeatedly focused on "not getting paid" instead of patient care and suggested a painful procedure with no anesthesia. We left feeling uncomfortable and would not recommend this provider, especially for elderly patients.

my mom went in for what should have been a routine visit for an ear infection and left in tears. DR…read moreRobert delivered extremely serious news about potential hearing loss in both ears with zero compassion. there was no empathy, no explanation, and no effort to soften or properly guide her though what he was saying. it was blunt, cold and unnecessarily harsh.what made this even worse was witnessing him yell at her assistant who was helping him completely unprofessional and uncomfortable for everyone in the room. if this is how he treats his own staff, it says a lot about how patients can expect treatment.doctors should understand that beside manner matters just as much as medical knowledge. my mom left feeling scared, dismissed, and emotionally shaken. i would not recommend this doctor to anyone who values respect, empathy, or basic human decency.

We came for a routine appointment and instead were left humiliated, my wife bawling in the car…read moreafterward. We showed up for our scheduled appointment and were told we would not be attended. Stunned, we reacted politely and attempted to reschedule. That was also rebuffed. We were sent away from a scheduled appointment for a paid service with no attention and no future appointment, and after we were told to wait because they were behind schedule. In total we wasted over an hour between a round trip to the office and the wait, only to be told we would not be attended to and that they could not reschedule us either because the technician was "over it," "didn't want to deal with it" and we "didn't get the hearing aids from (her)." I did not insult her, raise my voice or protest, we were leaving quietly and she said "you can complain about me all you want; I just don't want to deal with it." "It" was a roughly 15 minute tuneup of a pair hearing aids, which we specified in advance but she obviously did not bother reading. We came on time for a scheduled appointment for a paid service. We had come in for several appointments over the past three years, and while we purchased components we had never bought hearing aids there. The bottom line is that this woman was thinking about her vacation and her retirement and didn't give two shakes about our time, our business or our needs. My wife is a very sweet young woman who has been through being displaced from her home country and losing half her hearing before age 25. She did not need some crotchety old lady telling her that she and her health did not matter.

This facility is Great! The manager, Mary…read moreNugent, is patient, Compassionate , And very understanding!! She stayed opened For me even though She was set to close the doors for the day. She very easily could have Said, "Come back Tomorrow. " Miss Nuggent pointed Out cleary how to clean my hearing devices. Also, she took the Initiative to offer to clean them utilizing her Thirty years of experience in her field. She didn't try to upsell me on a new pair, which i appreciated. I highly recommend You visit Mary here For any isssue. You need repairs Or a new first set: Come on Down ! The hearing here Is Great !!!! Fred M Beard U. S. Navy Journalist Vietnam Veteran 1972-1978

Sabrina is amazing! Everyone in the office is kind and patient. My favorite Sonus location thus…read morefar, and I've been a client for over 20 years!

This place has truly restored my faith in professionalism and customer service. From making the…read moreappointments to getting reminders to not having to wait more than 5 minutes to be seen, Sonus has been so refreshing. Everyone here has been great but I have to give a shout-out to Sabrina she is amazing! She is so sweet and compassionate and explains everything with a smile...she is the reason I am leaving this review...to share what a great experience she has been. Thank you to everyone at this office for providing such seamless care.

Doctor Sun has been our family doctor for years and has always provided us with the highest medical…read morecare.

Dr. Sun's office is located right off Foothill Blvd in a little quaint office building. It was…read moreeasy to find. My mom has been her patient for over 20 years. Sonya, her receptionist and medical assistant, has been employed there for many years. She has been so helpful when it comes to mapping appointments and getting referrals. It is a small office and practically a 2 woman show. If Sonya is unable to answer the phone, Dr. Sun answers the phone. Both are very helpful. Dr. Sun as a family practice doctor is very thorough. She takes her time. She is very soft-spoken, so for those with hearing problems, it is very difficult to understand her. I go to the appointments with my mom. I'm in the medical field. I understand her just fine. She is very polite and patient. She has referred my mom to wonderful specialists. She has taken care of my mom's health for many years and has done a fantastic job! I highly recommend her.