John & Jennie Jakobcic are a husband and wife Team. WOW, AWESOME, HIGHLY RECOMMEND!!!! Gave…read morethorough reasons why deafness occurs, and instructions as to the intimate care one is to take in aiding their hearing loss. They really care in their treatment in your loss and work toward your ultimate best. Give them a try before going to other familiar advertised named companies!!!

Great place for hearing aids. You wont find better service! I love this place and I love how they…read morecare for you!

I've had several hearing exams in the last couple of years from other doctors. I was not confident…read morein their assessment and care. I decided to go to Dr. Ivory for my last exam. My hearing exam with Dr. Ivory was far and away better than the others! He is very pleasant, and certainly knows his business. He gave me a thorough and concise exam. He carefully explained to me the condition of my hearing. I asked him quite a few questions, and he answered them very thoroughly and to my complete understanding and satisfaction! A great experience if you need the best information and solution for your hearing needs!

Earphones still fit great after 4 years because of initial impressions!!! Still amazed by how well…read morethey fit!!!

Overall, the staff at Pomona Valley Health Centers were kind, respectful, and professional, and I…read moreappreciate their assistance throughout the process. However, I was disappointed with the unnecessary delay in completing my physical clearance. The delay appeared to be caused by miscommunication and uncertainty regarding the responsibilities of the different departments. Although the X-ray was completed through another department within the same health center, the results were not initially made available to the doctor. I was also informed by the imaging department that the results would be sent to the doctor and would be available through the patient portal for the appropriate staff to access. Despite this, I had to make several phone calls and make multiple trips back and forth to the health center to ensure that the X-ray results had been received and that my clearance could move forward. This was very time-consuming, stressful, and disappointing, especially since the information was already available within the same health system. I believe clearer communication and coordination between departments could have prevented this delay and made the process much smoother for the patient. Other than this issue, I have always had a positive impression of Pomona Valley Health Centers, and it would continue to be my choice for healthcare services. I appreciate the kindness and respect shown by the staff and hope that this feedback can help improve coordination and communication for future patients.

When I went to the urgent Care, I had a horrendous lung infection. The reviews online had made it…read moresound like they had a licensed general practitioner on staff. The receptionist at the front desk was pleasant enough, but what happened in the doctors office was unbelievably bad. I never saw a physician instead I saw a unsupervised physicians assistant there was not a doctor in the facility. The medical assistant for the PA came in and began an initial intake she was nice. She had not taken my blood pressure yet. She left the room to get a different blood pressure cuff. She reentered the room with the PA. The mail PA asked me why I was there. I explained to him that I had had a lung infection going on two weeks and that it was not getting any better and that I needed something to calm down the cough., I wanted to be tested for RSV and Covid and I probably needed to have an order for a chest x-ray over at Pomona Valley Hospital. What happened next was shocking the PA told me well. We need to send you to the emergency room right away your blood pressure is 110/170! You could have a stroke or a heart attack. I looked at the nursing assistant and said well Dr. that's impossible for two reasons first I am on blood pressure medication that has kept my blood pressure very stable for over 10 years and I doubt that my blood pressure is that high. Secondly your assistant hasn't even taken my blood pressure yet. Instead of the PA apologizing and taking my blood pressure the individual double down and said well we're not going to be able to treat you at this facility. You need to go to the emergency room. When I asked why considering that the PA had not done a physical exam yet he told me that they did not have the ability to treat me at their facility. I asked to speak to the physician in charge and I was told that they did not have a physician on staff at that urgent care. I said well can you reach One via telehealth And I was told no. I asked could you please give me a prescription for a cough suppression medication or an expectorant and I was told no I began to get a little irritated, and I said at the very least you could do a physical examination order the chest x-ray a and labs so that I don't have to spend five hours at the emergency room wasting an emergency room physicians time. The PA turned around, began walking out the door and said you're going to have to go to the emergency room. I received no care at this urgent care and yet they charged my insurance company for a urgent care visit. I have actually called my insurance company and informed them of the experience and encourage them not to pay the bill. This is actually a first for me, but in the last two years I have become less and less impressed by the Pomona Valley Hospital care system and their urgent cares. It feels to me like their physicians and their PAs need more training. The PAs need supervision and guidance from a more experienced, licensed medical professional based on this experience, I would never go back to La Verne Pvhc Urgent Care. I actually went to another urgent care that is not part of the pvhc system the next day and received high-end quality urgent care from a pa under the direct supervision of a doctor. What I would expect from a Urgent doctors appointment. It turned out that I had RSV , I was immediately given cough medicine and supportive care, advice and I was treated and made a full recovery. It is unfortunate that I had to go to two urgent care to get the actual care that I needed so I really hope that my insurance company does not pay them for this visit because they did nothing to deserve a financial reward. The only reason that I am giving them two stars is because the receptionist at the front desk was very nice.

We came for a routine appointment and instead were left humiliated, my wife bawling in the car…read moreafterward. We showed up for our scheduled appointment and were told we would not be attended. Stunned, we reacted politely and attempted to reschedule. That was also rebuffed. We were sent away from a scheduled appointment for a paid service with no attention and no future appointment, and after we were told to wait because they were behind schedule. In total we wasted over an hour between a round trip to the office and the wait, only to be told we would not be attended to and that they could not reschedule us either because the technician was "over it," "didn't want to deal with it" and we "didn't get the hearing aids from (her)." I did not insult her, raise my voice or protest, we were leaving quietly and she said "you can complain about me all you want; I just don't want to deal with it." "It" was a roughly 15 minute tuneup of a pair hearing aids, which we specified in advance but she obviously did not bother reading. We came on time for a scheduled appointment for a paid service. We had come in for several appointments over the past three years, and while we purchased components we had never bought hearing aids there. The bottom line is that this woman was thinking about her vacation and her retirement and didn't give two shakes about our time, our business or our needs. My wife is a very sweet young woman who has been through being displaced from her home country and losing half her hearing before age 25. She did not need some crotchety old lady telling her that she and her health did not matter.

This facility is Great! The manager, Mary…read moreNugent, is patient, Compassionate , And very understanding!! She stayed opened For me even though She was set to close the doors for the day. She very easily could have Said, "Come back Tomorrow. " Miss Nuggent pointed Out cleary how to clean my hearing devices. Also, she took the Initiative to offer to clean them utilizing her Thirty years of experience in her field. She didn't try to upsell me on a new pair, which i appreciated. I highly recommend You visit Mary here For any isssue. You need repairs Or a new first set: Come on Down ! The hearing here Is Great !!!! Fred M Beard U. S. Navy Journalist Vietnam Veteran 1972-1978

Have been going there the last few years and they are always professional, congenial and supportive.read more

Shady business practices. I was called about scheduling an appointment and during the discussion it…read morewas brought up that I no longer have VSP coverage. The person went ahead and scheduled me for an appointment anyway saying to call them back once I get it figured out. Received a call a few days before the appointment reminding me about it and also stating again my VSP coverage was not found. I called back telling them I did not want this appointment anyway and I never figured out the VSP situation so you can cancel it. Fast forward to the day of the appointment and I receive an email stating I've been charged $40 for not showing. I called back again today asking why I was charged when I canceled and the guy put me on hold. I spoke to the guy for probably 30 seconds and was left on hold for over 3 minutes so I just hung up. This place sucks. The doctor seems pretty legit and the location was close to home which was the only reason I come back but other than that there's no reason to come here. The reviews for this place are all clouded by some giveaway scam they have as well. Do yourself a favor and go somewhere else. Sucks.

Dr Barak is a very kind and compassionate surgeon. He is extremely knowledgeable and treated my dad…read morewith care. The staff is also very caring and thorough. Highly recommended.

My mother is an elder who got surgery in both of her eyes with Empire Laser Center. Everything went…read moresmoothly and she can not be happier. She got 20/20 vision now!!

What a great group of workers! Answered all the questions I had, helped me with my new prescription…read moreand glasses. Thank you especially to Dr. B for helping me figure out the problem I was having.

It's obvious they don't want business. When orders are placed wrong or not all they do nothing to…read moreresolve the problem. They just send you on your way. This has happened more than once to others I know. It's a shame the optometrist doesn't hire a better staff. They tell me they have documents of my order and I have stated that I have documentation as well. I was told to never come back to their establishment. Why would I?

I had a really great experience at Doctors of Hearing with Dr. Norma Camacho. From the moment I…read morewalked in, the entire staff made me feel welcome everyone was genuinely friendly and helpful, which made a big difference. Dr. Camacho was amazing. She took the time to really listen to my concerns, explained everything clearly, and made sure I felt comfortable throughout the whole visit. You can tell she truly cares about her patients and isn't just rushing you in and out Overall, the whole experience felt professional but also very personal, which I appreciated. If you're looking for an audiologist who actually takes the time to help and a staff that treats you well, I'd definitely recommend coming here.

Dr. Norma Camacho is a truly exceptional audiologist! Her expertise is matched only by her…read moreprofound, heartfelt dedication to her patients' well-being, making her care truly life-changing. I avoided addressing my hearing loss throughout my prime years in high school and college, but my hesitation vanished the moment I met her. Putting my trust in her professionalism, deep integrity, and guidance instantly changed my life's course. Dr. Camacho is devoted to empowering her patients; she thoroughly explains every option without ever pressuring a specific brand or encouraging unnecessary spending. I was able to try out some of the best brands in the industry (Starkey, Phonak, GN Resound, etc..). It is incredibly rare to find a doctor who gives their absolute best to ensure you receive exactly what you need, ethically and efficiently. Even if you don't decide to buy hearing aids from her, I promise you will leave the office more informed than you walked in. In addition, her office is welcoming and it is easy to book an appointment by phone or by website. Choosing quality hearing aids is a significant investment, and Dr. Camacho makes this crucial decision-making process supported and painless.