I was referred by my doctor & cannot thank Hannah enough for everything she has done for me throughout my pregnancy. I met Hannah when I was 4 months pregnant, and now at 37 weeks, she has helped me so much with the sciatic nerve pain and lower back pain I experienced during my pregnancy. From the moment I walked into her office, she always made me feel comfortable, supported, and understood. She took the time to teach me stretches and movements that truly helped ease my pain, and I was able to continue using them at home and even while working throughout my pregnancy. Hannah is incredibly patient, knowledgeable, and wonderful at what she does. As a first-time mom, she taught me so much about how important it is to keep moving your body during pregnancy and how to properly care for yourself physically. Every session with her was such a positive experience, and I always left feeling better and more confident. Thank you, Hannah, for every month-to-month experience and for helping me through such an important part of my life. I truly appreciate all your care, kindness, and support. read more

My 88 year old mother (Ruby) was referred by her Kaiser Primary Care Physician. The therapist Brian Chen was an intern from APU he was kind, knowledgeable, and a professional with geriatric patients. He took my mother's limited range in motion personally and each week he stacked on more exercises when he saw improvement. The other therapist are equally as attentive but this Brian just knocked our socks off with his genuine joy and positivity with his patients' progress. Forget 5 stars He's a 10 professional read more

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This review is not for the therapist but for the office. I had to get 3 prescriptions from my doctor because they could not find them or according to them they expired. The last time my dr sent a prescription I got a copy just in case. The morning of my appointment I called to confirm and they informed me all of my appointments were cancelled because I did not have a prescription! No one ever called me, they just cancelled my appointments. This place is so unprofessional it's like they don't want business. I have never struggled so much to get pt and will never deal with this group again. read more

Get Ashley and you can't go wrong! She was very kind, caring, professional and knowledgeable. There were a few curve balls that came up during my surgery prehab and rehab, but Ashley adapted to them and kept me motivated and progressing. She's good about scaling the exercises to fit your ability, and scaling you up as you progress. Everyone is very friendly. Front office does a good job handling insurance and payments. Can get busy, but was generally pretty calm when I was there. Highly recommend! read more

Came to this office to asses ongoing shoulder pain from a lifting injury (yes it was barbell bench press). It was incredibly easy to set up appointments. The staff are like a little family and treat you like you are also family. I felt like any concerns I had with my pain were addressed and considered in the therapy exercises I was given. The exercises were also easy to repeat at home which is nice since I don't have much equipment. I appreciate that this is a learning facility as well, it is nice to support students in healthcare. Highly recommend! read more

This facility has absolutely no empathy and is completely inflexible. It's shocking how they're in healthcare yet lack the most basic standards. read more

I was diagnosed with Carpal Tunnel Syndrome, and it recommended that I undergo a quick, non-invasive surgery. The possibility of undergoing surgery alarmed me, and I sought alternative treatments. My neurologist referred me to Select Therapy, and the rest is history. Nicolaus, the hand specialist occupational therapist, treated me first and then, with the proper diagnosis by my orthopedic specialist, Olivia D.'s physical therapy team helped me with the appropriate treatment therapies for the past year. Due to their efforts, care, and expertise, I am pain-free today. I am very thankful to Nicolas, Olivia, Hanna, Brian, Antonio, Tara, interns, and the rest of the team at Select Therapy. The team genuinely are the medical professionals who care for their patients. read more

A terrible place to try to make an appointment. My insurance sent me here, and after 3 phone calls, finally got through. They lost my insurance information and said sorry, we can't schedule you. Disorganized, unprofessional, and careless. read more

Great service, and well trained physical therapist. My ankle has healed significantly! Very happy with my time at Select Physical. Also enjoyed watching movies while physical therapy! Hehe read more

I highly recommend Select Physical Therapy in Monrovia. The healing journey begins with Tara, who is the Patient Service Specialist. She was my initial contact and answered all of my questions and concerns. Tara listens to me and responds with care and respect. The physical therapy and the occupational therapy teams also show the same respect and care. The atmosphere is calm and welcoming and it is the best place to recover and heal. Maria L. read more

Working wit Select Physical Therapy in Monrovia has been great. I had called around to at least 5 or 6 different PT places in the area and either did not get a reply back to a message left or was told they are understaffed and had a wait list of 3 months or was faced with "we don't take insurance and our first session is $300 and we can give you a code for you to take care of insurance." My first call with Select was great, Lisa, was informative and helpful. It took a few weeks to get in but not 3 months! They sent me paperwork via email and it helped to have that taken care of beforehand. I was greeted with a very nice receptionist and the check-in went smoothly. My PT is Hannah Encinias who is so great and so knowledgable. We are working with Mark who is in training and he is equally nice and really making sure he does a great job. Hannah set up my weekly appointments, made it so easy for me! During the session Hannah is there with him the whole time and checking what he tells me and she's also looking at my form and asking me questions about my injury. I would highly recommend this place if you are in need of rehabilitation. read more

I was late to my first appointment (recorded the time wrong) and pleaded my case to Ms. Martini (very cool name), and she listened and understood and did her best to still accommodate me. She talked with the therapist, and they were able to still accommodate me and provided me with a full appointment and evaluation. Learned a lot from the therapist and was taught exercises that hopefully will help. Ms. Martini took the time to schedule all my future appointments and provided me with a printout of them so I would not forget and/or get confused. This PT facility is excellent - highly recommend them. read more

If I could give Select Physical Therapy Monrovia 8 billion stars I would. Talk about a PT staff changing my life. I was paired with Olivia after being in a car accident. They worked with such care and kindness to get me back to feeling better, with a newfound understanding of how to stretch my pain areas. I am so grateful for Olivia and Brian (who sang me the Graduation Song after my last session). The staff is hilarious, kind, knowledgeable and the absolute best. read more

I am a patient at select physical therapy. I am welcomed by the receptionist with a warm and gracious demeanor, always most helpful with scheduling my appointments and meeting any cares or concerns that I may have. My care team is exceptional at providing me with the best physical therapy. I couldn't ask for more. Thank you all very much for being so kind and supportive to me. read more

I highly recommend this office. Tara at reception desk is so friendly and kind. My Therapist is Hannah. She's the best. With one treatment of Epley Manuever my BPPV disappeared. She's shown me exercises for my neck which I can do at home. All the people here are great!! I'll be returning if I need any fu read more

I went there once and will not be returning... 1. I'm not a fan of the front desk (female) receptionist.. her attitude was lackluster; 2. As other reviewers previously stated: I didn't appreciate being treated by an INTERN/STUDENT. The professional protocol to have followed would have been to advise me PRIOR to the start of the appointment that my "physical therapist" would actually be an intern. This is referred to as INFORMED CONSENT/INFORMED DECISION-MAKING. Granted, the intern's supervisor was present the entire duration of my appointment, however, she still neglected to talk to me about my opinion re: being treated by her student. As stated above, I won't be returning. read more

The PT I spoke with is very nice, but beware - I waited two weeks for an appointment and then 25 min at the place when I walked in (5 min late) and then was basically "treated" by a student. The student did the entire intake, which lasted all of five minutes (usually PT intakes are 15 min or more) with the PT sitting nearby writing notes on sticky notes and asking 1-2 questions. Then the student - not the PT- used something to stretch my muscles by rubbing a utensil on them. Then the student - not the PT - gave me a sheet with exercises to do at home and DID NOT have me do any exercises while I was there. Then the PT told me he'd be out of town for three weeks, but was having someone cover him. The front desk has an obligation to tell you that 1) you will not be treated by a PT, but will be treated by a student and 2) you will not be able to get two appointments a week because they are too busy. read more

DO NOT AGREE TO SIGN A MEDICAL LIEN IF YOU HAVE INSURANCE CONTRACTED WITH SELECT THERAPY. This facility wanted to force my elderly father to sign a medical lien to receive services eventhough they are contracted with his insurance. He was in car accident and his insurance, Medicare, is aware of the accident and willing to pay for all his medical care as he is elderly and cannot afford to pay out of pocket. The way it works is that the insurance company puts a lien against any settlement but in the meantime continues to provide much needed health care. This facility prefers to have a "policy" which is an ABSOLUTE SCAM in order to financially benefit from car accidents. They treat the patients but definitely want to benefit from it. No other doctor or facility we have seen has done this as they are always supposed to go through insurance first unless the insurance is unwilling to authorize services. A medical lien is an agreement you sign to receive services when the facility does not take your insurance or when you cannot afford to pay out of pocket. Typically they charge 8-10 times the amount of their cash prices and that is how facilities benefit from it. So instead of someone being responsible for the $80 cash price, they are forced to pay 8-10X that amount at the tune of $640-$800 per session. This is a scamy and horrible necessity in case a person has no insurance or means to pay. Select Therapy is contracted with Medicare and yet they want to force the lien. They scheduled my father for his session weeks ago and cancelled his appointment two days before because they wanted to avoid using insurance! An insurance that is willing to pay for his treatment. They cancelled 2 days before and have now jeoperdized the continuation of his treatment. I am my father's caretaker and HIPPA authorized representative. OLIVIA, one of the physical therapists at this location stated that she didnt want to speak with me nor cared if I had these authorizations because in her mind I needed to sign their billing authorization. She advised me to have my dad drive to a location to pick up a form to allow me to be his advocate. HIPPA form trumps all that but she said "she wasnt well versed and her marketing manager advised her not to speak with me." Well of course speaking to someone who is well versed must present a problem when you are being unethical. OLIVIA, next time put a patients well being above your ego. It is unacceptable to be so disorganized that you have to cancel an appointment two days before. It is unprofessional for you not to know the rules and policies of the insurance companies you are contracted with. It is unprofessional to say "well im not well versed but I cant speak with you." I offered to email or drop off the HIPPA form and like a clueless employee, she just said Im going to disconnect the call. Your "marketing manager KERRY is clearly also completely unaware of the policies insurance companies have in these cases. Money over patient care. Nice job Select Therapy. read more

I am a health care advocate for a family member who is currently a patient at Select Physical Therapy Monrovia. Tara, Olivia, Thomas and the rest of the staff are outstanding! They do an excellent job but the most important thing is how respectful and understanding they are about your health and pain level. They truly listen and my family member is improving weekly. I highly recommend Select Physical Therapy Monrovia. read more

First of all, most reasons for needing PT are not good, so I don't really wish a visit here upon anyone! However, If you happen to need physical therapy, Arcadia Physical Therapy is a great option for your rehabilitative needs. My DPT, Laura Nazaryan, is very knowledgeable, friendly, and concerned for your well-being. She was thorough in the evauation & set up a program for rehabilitating my physical issues so that I can be regular again! It is very easy to get an appointment. Generally, it will be within a few days of you calling, or on occassion even the same day. I'm thankful that my Blue Shield HMO covers therapy at this business, because I can't imagine a PT place getting much better. read more

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Beware! I have great Insurance but this facility has kept me hanging for 9 days now waiting for approval. I am a hand surgery patient, and they are not in any rush to help me out with the therapy I need. There doesn't seem to be anyone at the "helm" at the office. The Supervisor works from home, so the Office staff runs rampant. Many of them leave early, or don't come in at all. The one poor receptionist doesn't seem to know a whole lot of anything when you ask him questions. There isn't anyone else there that is knowledgeable enough to answer simple questions. I put out 4 requests during the day for Jennifer, the Supervisor to call me. This was at 10am. Well, it is almost 6pm. NO CALL!! That's how much any of these people care! Rather embarrassing. I will give them until tomorrow. After that, I will probably have to go to another facility. Maybe you should avoid the frustration you're going to suffer at this facility, if you can. read more

Very clean with a friendly staff. One on one attention and knowledgeable therapists. Professional office highly recommend.

Came here a few months back for extreme lower back pain. Olivia was my therapist and did an excellent job teaching me about why I was having back pain and identifying exactly where the pain was coming from. Darryn was the PT aid who showed me how to do proper form when doing my exercises or stretches. Both Darryn and Olivia were extremely helpful, and really helped me become pain-free by strengthening muscle weaknesses and alleviating pain through stretching. The other physical therapist seemed really competent as well, and the front desk person was very professional. All in all, I was just impressed with the campassionate care, and professional manner that they healed me. Will refer my friends! read more

I came here through my insurance after having bilateral knee replacement. Olivia was my therapist and darren, her assistant. I have never had such a great experience. Both are super knowledgeable, olivia will research things for maximum benefits of her patients. I would recommend select therapy, specifically Olivia and Darren. I would be back here if ever needed. read more

Terrible service. My doctor referred me to this place for physical therapy. So I called them for an appointment today at 2:58pm. The gentlemen who picked up the phone asked me for some general information first and then told me the reception lady would call me back for the appointment in about 10min. (this call lasted 3min) I was waiting until 30min later and decided to call them back. The same guy said she was probably busy and she was the only one could check the schedule, and then he hang up while I was still talking. (this call lasted less then 1 min) My rating is purely based on the appointment scheduling service, since I can't even get an appointment. I guess they must have enough customers that they don't even care to have more. So, I better looking for another one. read more

A wonderful clinic for Physical Therapy! The staff is friendly and nice, they do a great job making sure the equipment is clean. Physical Therapists we're super informative and genuinely cared about my progress. I would recommend this clinic to anyone. read more

The physical therapists here are so helpful! Laura is my therapist and has done wonders with my back problem. The aides are very knowledgeable and helpful with my exercise program and Vikki is always able to get me in for therapy and work around my demanding work schedule. This is the best physical therapy facility ive been to! Even the environment is warming. You can tell the coworkers really get along and enjoy the company of eachother and their patients. I would recommend this clinic for anyone! read more

I'm so grateful for this place. Laura is the best and all the employees are nice and also fun to be around. I truly don't mind coming here. They make you feel welcome and not just another patient. No problem ever getting an appointment. I would recommend this facility to anyone needing physical therapy. read more

My only other comparison is PT at Kaiser. For sure there isn't any sort of long wait past my appt at this location. They keep the appt time very well and most time I am early and they take me too. Very easy to make an appt. They call me the night before with a recorded message reminding me about my appt. My therapist is Jacky. She is nice and approachable. Gives me suggestions on what to do with my limits. The only thing bad is they are not open on Saturdays. Parking hardly is an issue here since I come close to closing time. read more

This is my 3rd visit. I am very pleased with the staff. The facility is clean and they have alot of exercise equipment. They are very experienced and caring. Looking forward to a full recovery thank you read more

Is there no zero star option? I had to send over my worker's comp authorization twice before they finally saw it. I gave them the benefit of the doubt that it may not have gone through until they called me to reschedule (30 minutes before my appointment btw) for a third different appointment time. Saying "I'm sorry it was my fault but I can't help you." Ridiculous, write a name on a line in an appointment book and then don't write anymore on that line. I felt like Jerry Seinfeld at a car rental place only instead of no ride my knee kept stiffening up. read more

Went in for muscle tear that had me using a cane. As I was waiting, a patient on crutches headed for the (very heavy) door after her treatment. No one on the staff made a move to help her, so I opened the door for her. This is a pain clinic? Laura gave me my treatment that day, and she is as good as advertised. She seemed to intuit just what to do and how hard to do it. Called for a return appointment next day (Friday). No one picked up, so I left a message. Tried again, no one picked up. Called Monday, no one picked up. Left another message. Someone called my Monday afternoon--they were back in competency mode and gave me an appointment next day. I drew a trainee who was very eager to help. Too eager, as it turned out. Judging from the pain, the work he did set me back about 3 days. Laura was present that day and was supervising several trainees. Anyway, I recovered after about a month, but I never went back for more therapy. Conclusion based on 2 visits: If you get through to Laura, you're in good hands. If not, it's an adventure. read more

They do not really care about you. All they want is to bill your medical insurance. They do not care if you need tretment or not

I just have to share that I've just completed my 28th physical therapy session with Arcadia Physical Therapy for rotator cuff surgery. I couldn't have been treated better by the entire Staff at this therapy center and special thanks to Stefan Malkin. It was not easy, but everyone made every effort to help me succeed as comfortable as possible and to be able to use my arm again. They were all a special blessing to this old lady! read more

I've been to different therapy clinics but I have never felt more at home than here. The staff is really friendly and they do a great job keeping their patients not only entertained but making them feel better. April was my therapist and she really has worked wonders and has gotten me to feel a lot better. I didn't think therapy would work with my problem but April was able to fix me. All of their Aides were very helpful with the exercises and Vicky the secretary was always able to work around my work schedule. After finishing therapy, I would highly recommend this clinic to anyone. They truly care about your well being and try to get you as close to 100% as possible. read more