I had gone to another orthopedic doctor that was closer to our home in Santa Clarita who was rated 5 stars on Yelp. I realized I had made a huge mistake. The doctor I saw told me that he could not repair the meniscus tear because if he did I would have to have a knee replacement. Instead he recommended a cortisone shot and 5 weeks of gel shots and eventually I would have to have a knee replacement. With that advice we decided to make an appointment with Dr Heinen. I was impressed with the office staff, they were efficient and accommodating. They scheduled an appointment right away. We met with Dr Heinen and he looked at my MRI and told me he could repair the meniscus tear in an out patient surgery center. He explained he would review the knee and determine what was needed. I had the surgery and was released two hours later. I'm able to put weight on my knee and should be better within the next 4 days. Dr Heinen is wonderful, he is excellent at what he does and I trust him and highly recommend him, his staff and the surgical center. If I could rate his services higher I would have given him 10 STARS!! Sincerely, Elaine Weideman read more

I received an appointment in a timely manner,having knee pain for over a week. No long wait in the reception room with a friendly staff. Dr. Heinen was very thorough in discussing all my options and didn't push for his choice of options. I felt comfortable in being able to make my decision with his supportive advice. I highly recommend him if you need orthopedic care! read more

My Wife was trying to confirm a Dr.'s appointment today. She called Dr. Heinen's Office at 1:45PM and was put on hold in 7th place. Once the call was actually answered the call should have taken 1-2 Minutes max. She moved one place per approximately 45 minutes of waiting on hold. After 3 hours she was in the number 1 phone position. It was 4:30PM and I called Dr. Heinen's Office with my cell phone to see if they would answer. I received a message that stated that they closed at 4:30 PM. During this whole time my Wife and I were getting more and more upset due to their lack responsiveness and our time is just as important as theirs. My wife stayed on hold till 5:45PM just to see if they would pick up. They didn't and we will never set foot in Dr. Heinen's office. This team DOES NOT care about any of their patients. I say fire those people that are supposed to be your front line to customers and answer the phone. This type of non-responsiveness hurts your reputation. Over time you can try to rebuild your damaged reputation by having your paid front line staff do their jobs. read more

I fell and broke my shoulder at work. I was referred to Dr Heinen by RUSD. My first appointment ( my husband was with me) I was in so much pain that I couldn't see straight! But immediately felt comfortable and comforted by Dr Heinen. Both my husband and I felt complete trust in him! Dr Heinen has been my rock through this terrible ordeal. Yes, sometimes I have had to wait awhile for him, but that is because he doesn't rush through his patients. He spends whatever time is needed with each paitent. And that is what want with a Dr! He truly cares about each patient. I love this man! He has helped me so much in my recovery process. I highly recommend Dr. Heinen. He is very caring and spends the time needed with each patient. ( remember.. any Dr you see in never quite on time) which shows you that they are spending much needed time with each patient, because they matter. read more

I would not recommend scheduling with this doctor. He is always running behind on "appointments ". Seriously, what's the point making an appointment, if there is a 2+ hour wait even when you come to check in 30 min early. The waiting room was packed, and spilling into the hallway- Is this really how we're supposed to be during a pandemic? The front staff is rude, doesn't answer phones, and communicates poorly. What kind of educated person says "axe" instead of "ask"? read more

Wonderful doctor and office staff! It was a pleasure being treated here. Very quick responses via email when needing help with paperwork.

Not impressed. Don't need to elaborate, it says it all. One time I waited for 2 hours to end up rescheduling because it was closing time and I got so mad I never went back. Looking for somebody else. read more

Went to the Dr because I fell and can hardly walk. Waiting in the little room 45 minutes. Doctor walks in. No apology. Not very nice but the test of my knee seemed thorough. (Especially compared to another Dr... this was my second opinion). Office assistant was making a phone call to refer me for an MRI appointment before I left the office. It was taking awhile so she nicely told me I could go and that they would call me to setup an appointment. They did not. For days. And walking is a big deal in my life. .So I called Dr H's office. The woman had no idea and said the assistant who could help me is working in another office for the day. "Um, can you call her". She's not at a space station. Geesh. So I called Dr #1 to get a referral for an MRI and they found I already had a referral from Dr H. Why didn't anyone tell me?!?!?!! So two more weeks for an MRI. I know these are privileged people's problems... but I pay for this!!! Most doctors simply do not care :-/ read more

I had my right shoulder replaced by a renown surgeon at Kerlan Jobe a few years ago. I was left in an immobilizer for 3 months despite my voiced opinions that was too long. The pain was still severe at 3 months. Dr Gregory Heinen replaced my LEFT shoulder one week ago. I am shocked at how little the pain level is. I have more movement in my left shoulder and less pain now than the right shoulder a few years ago with a different doctor. I wish I had Dr Heinen for that first joint replacement. I definitely will tell all my friends to see him since I can compare the drs skill levels read more

Excellent Doctor, He really addresses the problem immediately and as far surgery I was up and walking that evening. Thank You Dr Heinen Your the Best! read more

AVOID this guy & his entire office staff. Either they are simply too overwhelmed with too many patients or they just DO NOT give a damn. I suspect the latter. He's obviously not interested in helping patients. Even with repeated voice messages & emails, no one ever ever EVER answers the phone or online messages. Notes to this doctor from his staff are simply ignored. After waiting almost 2 months for him to finish paperwork on a simple authorization, I gave up. Find a practice that cares about your health. read more

Ruptured/Torn Achilles (8/22/17) - I'll update my review as I progress, but I just finished surgery and have allot of time so thought I'd start a review. I ruptured my Achilles on a Thursday playing basketball. It was pretty obvious at the time because a co-worker of mine went through the same process and detailed how it felt (like a kick to the back of your ankle... but nobody touched you). You may be able to move your foot up and down alittle, or not at all, it will be really tight. I went to urgent care immediately that night. Urgent care can only asses the injury, do X-rays, and provide crutches. Crutches were good and I still use them. They cannot recommend an MRI which is needed to ensure you have torn you Achilles. The doctor that night said it was pretty obvious I tore a tendon, but didn't break any bones. The next morning I went directly to my primary care physician, only to find out she cannot recommend an MRI, and that I needed to find a specialist (orthopedists). This may seem obvious to some, but this is my first time facing this type of injury. I yelped 'orthopedists' and found that Doctor Heinen was both highly rated and seemed to have several reviews with surgical testimonies. After explaining my immediate need for consultation and my background, I was able to see him early afternoon (Friday). The building location (Arcadia) is close to my home (Temple City), looks modern and clean. Staff is friendly. I only waited about 30 min after arriving before getting into the office and seeing the Doctor. Doctor Heinen was able to confirm the ruptured Achilles without an MRI, and suggested I save my money, but I could still have it completed if I like. Very friendly and nice and helped explain how the tendon works. He explained both options (surgery or natural heal), recovery plan, and probabilities of re-rupture for both option. The timeline seemed similar, but with surgery, I have a less likely chance of re-rupture. I had a mindset of getting surgery from the beginning and this only made my choice easier. The staff worked quickly to verify my insurance would cover the cost of the boot, MRI, and surgery, which they do. Unfortunately I was unable to have the surgery until Tuesday (5 days after rupture). Living through the weekend with a ruptured Achilles is something I wish upon no one. It wasn't very painful unless you accidentally extend it past its conform zone (which is small). Doctor Heinen did offer me a protective boot and pain medicine, but at the time it didn't seem like I needed it (I'm an idiot!... remember, my first time too). Surgery - 9:15a on Tuesday @ Specialty Surgical Center. Can't eat or drink after midnight the day before. Place is COLD so bring a sweater or jacket despite how hot it is outside. Nice and modern building and the surgical center is ground floor so very convenient. Staff friendly and experienced it seems. Surgery takes approximately 45 minutes, but I was knocked out another 1 afterwards. Everything went well from what the nurses and what Doctor Heinen said, but I'll learn more on Friday during the follow-up with Doctor Heinen. I'll keep you posted. UPDATE! 5/25/2018 Super late to update but long story short, everything went amazing. I was walking again in 2 months (not recommended by doctor or physical therapy... but I had to get on with life and it felt good). After walking again I dropped out of physical therapy and seeing the Doctor, but overall I think everything went great. The Achilles' feels really strong. I can obviously walk, light jog/run, jump, go bowling, carry my 3yr girl, etc. I did most of that at 3 months. I could play alittle ball but mostly just pass... no driving to the hoop yet. Keep in mind that I don't regularly stretch or work my Achilles like I should. Something to note. After the surgery, while putting on the long term cast, Dr. Heinen positioned my foot at 90 degrees from my leg. Normally your foot would be extended like a ballerina, then after the cast is removed, you would spend several months in physical therapy slowly working your foot towards a 90 degree angle from your leg. Usually at a pace of 1in/week. By moving my foot at 90 degrees before cast, he saved me about 6 week of physical therapy. The process did HURT, but again... I was walking in 2 months (priceless). Also Note. After surgery, you MUST BUY the iWalk 2.0! This thing gave me back my life. It is worth it's weight in gold. I used it at work, at home, everywhere. If I lost my leg permanently, this would be physically attached to me. read more

Gregory T Heinen, MD - Ruptured/Torn Achilles - Post surgery - Orthopedists Near Me - Arcadia, California

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This is the worst experience I've ever had dealing with an orthopedist in my life. Waiting for my knee brace to be organized, approved and communicated to me that I could receive it. Six weeks later no brace sitting in the office for an hour, they can't seem to get it together. I will not be returning. read more

I would highly urge anyone considering Dr Heinen and his team to go anywhere else. This team DOES NOT care about any of their patients. Especially the doctor himself. I was a first time patient and visited end of July for a possible torn miniscus. Came in for a brief visit where he wasn't able to view my MRI records due to an issue with the other company and was told to drop it off for his thorough review. I was prescribed a very strong pain medication which caused severe stomach cramps. I advised the staff and requested a substitute. The doctor never prescribed anything else nor did he follow-up. I dropped off physical MRI records for his review and a week later still no call. Had to continuously followup with his staff in which they told me I'd have to come in to get my results. I'd have to pay $150 again for what should be part of my incomplete first exam. Secondly, I no longer have insurance so this visit would cost nearly several hundreds of dollars which is unnecessary. Dr Heinen is GREEDY, and simply doesn't care about his patients. if I could put negative stars I would. I have never had any doctor be so callous to not even follow up or take the time to leave a message for their patients. Absolutely ridiculous read more

Dr. Heinen was recommended to me by my longtime orthopedic surgeon, Jerry Wall of Riverside Sport Clinic, just before his tragic passing a couple years ago. I had torn both rotator cuffs in a work accident and Dr. Heinen surgically repaired them, first one, then PT, then the other, then PT. Let me say that both of my shoulders are now perfect, as though I'm 20 years old and never got hurt. With a youth spent riding and a 14 year career racing professional motocross, my shoulders were about the only thing I had never injured, or had surgery on. Sure, I'd broken my collarbones five on the left and three on the right, but never my shoulders. So I know all about surgeries and have been lucky to have had Dr. Wall do my knees and Heinen do my shoulders. I highly recommend Dr. Heinen for any shoulder related injuries. read more

He's my sport medicine doctor. Since I didn't have a recommendation on a doctor I used the time honor tradition of ranking doctors based on where they went to school. (Heinen graduated from USC and Yale). All in all, he's quick, fast and efficient. I like it. read more

He is awesome not sure why anyone would go anywhere else. We are a family of knee injurys. Greg has done ACL and meniscus repair on myself, my husband and my daughter. We joke that we should get a punch card, buy 3 get one free. We here we go again, my 22 year old daughter is getting an MRI again this morning to see what damage our last ski trip did on her other knee. 5 years ago she tore her ACL and Greg treated her like family, bringing in new state of the art equipment, giving her the best possible outcome so she could get back to the active lifestyle we enjoy uninterrupted. We let's pray for good news, hopefully no more surgery, but if she needs another repair we are confident she is in the right hands for the job once again. We LOVE Greg Heinen The Bell Family! read more

Dr. Heinen is absolutely one of the best orthopedic surgeons I know. I am a 56 year old Physical Education teacher and avid sports enthusiast. Two years ago my right knee was torn up with cartilage, meniscus tear, arthritis, and a torn ACL. I'm now back to playing Pickleball daily, riding my Elliptigo and teaching without any pain or restrictions. I love his philosophy on getting me back to what I enjoy in life. I couldn't be more grateful for his care and skills to repair my knee. Great staff too. read more

I am very thankful for Dr. Heinen and his team! I had rotator cuff surgery done on 11/1/16. I was previously scheduled to have it done with another surgeon through workers comp. I had a very uneasy feeling about the other doctor. He rushed through he appointments and was somewhat rude. Come to find out, he had very bad reviews. I have had the opposite experience with Dr. Heinen, Marie and Maher. Also Mary Hellen whom I've only spoken to on the phone. All are beyond amazing people! I am am so thankful that I went with my gut and requested a new doctor. Thank you Dr. Heinen read more

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Horrible experience due to failure to provide simple patient care and follow through on promised communication. I came to Dr. Heinen for a torn meniscus. He was helpful, knowledgeable, and I liked him. I chose to schedule arthroscopic knee surgery with him for the torn meniscus. From there, everything went downhill. Because of the upcoming Halloween (which falls on Tuesday, his surgery day), I asked to schedule for anytime that week. Without any consultation with me, I was told that 2:30PM on Wednesday was my surgery time by his nurse (via email). I made my first attempt to call his nurse to discuss the timing and to see if there were any other surgery considerations or schedule options. (2:30 is when we have to pick up my daughter from school) I was told she was too busy and that she'd call me back. No call followed. Alas, I chose to schedule the 2:30PM surgery anyways. I was told that I needed to buy crutches for post surgery, which I found that that I needed a Dr prescription and notes to process through insurance. I called the office to inform them and was told the nurse would email them to me in the morning. By noon the next day, I had not received any email. I had to call them to follow up and was told by the office staff that the nurse had handed it off to someone else (but that person needed info from the nurse). Worst of all is that she admitted that they had forgotten to call me and let me know. I asked to confirm my surgery time and prep instructions but the office staff said that nurse had the info and that she would call me in the morning with confirmation and other details. Again, I received no call. I had to call again on Friday to ferret out a confirmation from the office staff. I was told I just needed to show up 1 hour prior to the surgery and no other mention of surgery prep. The day before surgery (and with a strong feeling of uncertainty), I called to inquire if I needed to have any surgery prep. It was then that I was told I couldn't eat after 12AM the night before. I am currently breastfeeding my daughter (which the Dr was fully aware of) and simply cannot go without eating all day. I wish someone in the Dr office could have taken just 5 minutes to call me and inform me of this need in advance so that I had the time to prepare or schedule the surgery at the time that would make better sense. Unfortunately, they failed to provide any level of patient care or semblance of customer service for me. At every turn, I had to reach out to them to get information and was often met with missing/no information or promises for a call back that never came. I have chosen to cancel my surgery since I cannot comfortably put my health in the hands of people that I cannot even trust to give me a simple call back. Any surgery (no matter how small) is scary and I was simply looking for a Dr and staff to provide the needed information on a timely basis to help provide confidence during this process. I sadly received none of that here. read more

I have been to this doctor three times. Time one was fine, the initial exam and he recommended PT. After six weeks of PT I came back and the doctor asked how I was feeling and if I noticed any changes, and I said no. After a long discussion he said he was going to recommend me for an MRI. That was at the end of August. End of November comes and I still haven't received any information about the MRI. After repeated calling to find out why I have been told he hasn't been able to get in touch with the insurance company. It's the 21st century, somewhere in three months I assume you can find time to pick up a phone or send an email. I am currently at an appointment and have been in the exam room for an hour and have had my blood pressure taken. I am disappointed, and will be finding a new doctor to take care of my knee. read more

Dr. Heinen is a fantastic orthopedic physician and surgeon. He explains things in a personable and matter of fact manner. He provides a step by step plan of treatment and monitors progress for healing and recovery. His staff is friendly and accommodating with scheduling and post operative follow up and went the extra mile to obtain PT near our home. He is thorough and precise in his field and I highly recommend his expertise for orthopedic issues and injury. read more

My son took me to Dr. Heinen for my two wrist surgeries. During both of those surgeries, Dr. Heinen completely explained the procedures, the risks and the benefits. The preparation for the surgery was flawless, as was the procedures and follow up. The entire process was smooth, and was made most comfortable by Dr. Heinen's bed side manner, which compared to other doctors I have seen over the years, is by far the best I have ever had. I would recommend Dr. Heinen to anyone who has a need for his specialty. read more

Dr. Gregory Heinen is an outstanding surgeon. Due to several unforeseen work related injuries, Dr. Heinen has repaired my Rotator Cuff, Ulnar Nerve, ACL and Meniscus in the last 5 years. I am personally happy and satisfied at the quality of life he has given me. I would refer and recommend anyone I know to his practice at the California Sports and Cartilage Institute. Thank You for all that you do to help your patients survive. Le F. read more

First, thank you Dr. Henien for being the on call the weekend of my accident and getting my surgery done on Memorial Day. The hospital experience was great. Unfortunately, I believe Dr. Henien may be wrapped up in the misconception that his time is more valuable than his patient's time when it comes time for his office appointments. This is my 3rd visit, the first time I was here for over 2 hours - saw him an hour and a half past my scheduled appointment time, the last visit was 30 minutes past (a bit acceptable), and today I have been waiting over 50 minutes and still waiting - and it is important to note my appointment was at 8:15 am so really no excuse for falling behind. My time is just as important. I am sure if patients walk in an hour late they would be turned away. This happens due to not respecting the time of others. Hopefully this is noted. Other than that. Great Doctor, friendly staff. Update: 4th appointment yesterday. In and out in 30 minutes. My review was noted and discussed. Thank you Doctor H for reading these read more

My wife is seeing Dr. Heinen for a cervical spine related issue. I like his conservative approach, he is not one to jump into risky treatments before exploring the safer options. He's very outgoing and a good listener. Makes sure you have a good understanding of the treatment before you leave his office. read more

Thank you Dr. Heinen & Maher for helping my 7 year old son who broke his arm over the weekend. They took care of my son & made sure he wasn't stressed out. Dr. Heinen is very informative & took care of my kid like he was family. I was so worried sick about my son's arm but Dr. Heinen is efficient. It's a pretty busy office but urgent circumstances like this, they were kind enough to take my son in and took care of his injury. read more

Dr. Heinen has gone above and beyond in caring for my mother in law. His ortho knowledge is extensive and he has genuine concern for his patients. I highly recommend Dr. Heiden. read more

I (Gary) have been treated by Dr.Heinen for several years, in which he has performed two complete shoulder replacements. I was 57 when he did the first, with the other shoulder being done the following year. I'm a very active and sport minded person ( racquetball, surfing, golf, weightlifting, etc...). As a result of the surgeries performed by Dr. Heinen I have returned to all of the athletic activities that I love, pain free, and with very much improved range of motion. I feel that Dr. Heinen and his staff ( Marie and Maher ) have treated me like one of the family! DR. Heinen knows his stuff !!!!! If you need it done, he's the only one to do it ! THANK YOU DR. HEINEN. Respectfully submitted, Gary Loop. read more

Absolutely without a doubt I would highly recommend Dr Heinen. Unfortunately I suffered a torn rotator cuff while working as an RN at a local hospital. After a horrible experience with my first ortho consult, I was blessed with the wonderful opportunity to see Dr Heinen, Marie, and Maher. From the first minute, I was received like family!! I was never treated less than because I was a workers comp patient. This incredible team made sure I received the best care possible and made it their goal to ensure that my surgery and recovery were just as important to them as it was to me!! They stood by my side every step of the way and made sure I had the best possible outcome! Dr Heinen is not only a master at his craft, but a real person that cares about each and every patient as if they were family! I can't say enough about the personal care and attention to detail that I experienced with Dr Heinen and his staff!! I can honestly say I would not trust my shoulder or any other ortho needs with anyone else!! Thank you for your professionalism, expertise, time, attention, compassion, and support. Because of you and your staff I have my life back!!! read more

I had gone to another, well respected, Orthopedic for a problem shoulder. They always passed it off as bursitis with very little examination. Eventually it would feel better, but then it would come back. My wife searched, on Yelp, and found a sports medicine Orthopedic surgeon, Dr. Greg Heinen. He examined and took Xrays and thought it was possible ok, but, because I had said it was chronic, he intended to get to the bottom of it. An MRI determined that I had been compensating for several tears in my rotator cuff. Dr. Heinen did outpatient surgery on my shoulder and found it was even a bit worse once he got in there. It has been a bit over 6 months since I got out of the sling from surgery, and I have full range of motion (actually a bit better than in recent years), full use, no pain, no problem. Like I had never had a problem and never had surgery. Perfect. Best my shoulder has been in probably 10 years. Great guy, great doctor, great and timely results. Great office staff, Marie and Maher, too! Very easy to highly recommend! read more