Today's visit to HearUSA involved both a spear of sadness and a pleasant jolt of serendipity. Put…read moreaway your thesaurus and I'll elaborate. Though I was crushed when I learned that (prior dispenser/audiologist) Ashley Pritchard had apparently moved on in pursuit of greener grass, my anxiety was swiftly dissipated through the calm and friendly professionalism of Robert, the new dispenser/audiologist at HearUSA's Glendora branch. Disclosure: I've worn hearing aids since Gerald Ford was president and depend on them, especially my L aid, to help me hear/communicate. So when I inadvertently dropped my L aid this morning then noticed it had ceased to amplify ANY NOISE whatsoever, I became more alarmed than the Mayor of Hiroshima in August 1945! To their credit, the staff at HearUSA did not over promise me anything. They merely invited me to come in for an unscheduled walk in appointment and they'd evaluate the matter from there. Though I arrived with my Signia-issured warranty cards intact and had resigned myself to having to replace the L aid, Robert greeted me with his stately demeanor and took my imperiled aid to the back. He returned, five minutes later and told me he had removed a microscopic piece of dust or filament that had impeded the device's microphone, thus restoring my aid to its pristine, pre-fall condition!! If several back and hip surgeries hadn't stopped me, I would've jumped right through their roof in exultant jubiliation at this wonderful gem of good news! Major kudos to ROBERT and we wish him nothing but the best of luck in his new role as the dispenser/audiologist here. Tip: Longtime Receptionist / Support Staff JOANNA is out on maternity leave but: A.) She will be returning back to her job within the next month or so; and, B.} The young lady filling in for Joanna has been exceedingly professional and friendly in all my dealings with her.

I'm sorry to report that this location has not met my expectations. My R aid was not producing…read moresound. I called for an appointment on a day I was off from work, a week away. The appointment day arrived & I was ecstatic to finally be able to hear well. Unfortunately, the receptionist had an emergency & left a message that she could only get me in before 1:30, but I teach until 3:00, so I didn't hear the message until 3:00! She left messages that "due to a personal matter I will be shutting the office down early to 2 o'clock for the time being until they tell me otherwise. So for now until possibly the middle of November which is another two or three weeks I'm gonna be shutting down the office early. As you are aware we don't have a full-time provider here yet. They did hire one already however he is going through licensing right now so he won't be starting just yet. So the good things that our staffing shortages might be easing off very soon. j. Natalie right now is here only two days a week and she's working between two different locations so she she's here only Mondays and Thursdays all day. However, she's fully booked out till the middle of November because she's the one who sees all the new patients, testing people, any adjustments, anything of the cleaning or repair." Disappointing!

The young lady at the front desk was nice enough to help me with removing the filter on my hearing…read moreaid mold. The filter was stuck and pushed in I was not able to remove it. She removed it and replaced the filters for both of my hearing aids along with the wire. Very happy!

My experience at this clinic was highly disappointing. We were referred here for a wider selection…read moreof hearing aids, but the sales lady was only interested in pushing a premium model costing over $11,000-$5,000+. When we asked for budget-friendly alternatives, she showed us two options but claimed we couldn't try them on( not available currently). Her demeanor instantly became impatient and dismissive. This level of unprofessionalism is unacceptable for a healthcare clinic. Please avoid this.

One of the Greatest experiences ever. My amplifier went out on one of my aids.Wanting to stay local…read moreI found Jeff at Advanced Hearing Aid Center in Gkendora. Jeff was so informative,patient and knowlegable it made this visit so worth it. He was able to fix my non working aid and I can hear again.So thankful Jeff.

Jeff is the best. You can count on quality products and service second to none at Advanced Hearing.read more

Easy appointment scheduling. Nice, clean, professional, well maintained office inside and out. Safe…read moreparking with atree shade. Courteous and professional. Dr Ashouri cares about his patient's and takes the time to thoroughly examine and explain results to his patients. His compassion and knowledge is apparent. He does not push you into extra tests, appointments or hearing aids if you do not need it.

I have had my hearing tested in several different locations but never have I had a Dr who took such…read moredetailed care until all his testing provided thorough and accurate results. Dr Ashouri is sincerely committed to assuring that, with the aids each patient may need, their hearing is at it's best. He will work with you until he gets it just right and you are pleased. I entrust my hearing needs to him and have not once been disappointed. He's highly educated and trustworthy.

Dr. Worrell is very kind and personable. Minus 1 star for the front desk staff never emailing me an…read moreitemized receipt of my appointment when I called like 3 times already, since I was a cash patient due to the office not accepting my PPO insurance through Covered California.

Dr Worrell is a very patient and responsible doctor. I can tell him and his staff genuinely cares…read moreabout his patients. His staff are amazing as well. If you ever become a patient of this office, know that you're in good hands

After dealing with the successful treatment of Stage 4 Non Hodgkin Lymphoma at City of Hope for the…read morepast months I unfortunately found that I had experienced more hearing loss. Only after unsuccessfully trying to make adjustments to my old hearing aids I purchased my fifth pair of hearing aids a few weeks ago at Beltone in Covina. I cannot say enough about Kelly Williams the Audiologist . She was very helpful in assessing my needs and scheduling follow up visits to make adjustments to my hearing aids. My new hearing aids are absolutely the best I have ever purchased. Once again I am completely satisfied and happy that I returned to this location for my hearing needs. Outstanding service and outstanding people at this location including Ashley and her positive personality at the front. Highly recommended!!!!! Bill H. West Covina.

I came in for an appointment a while back. I remember this place because they were friendly and…read morehelpful. I came for a free hearing test. They didn't take my insurance so they felt bad about it. I still appreciated their service and for still doing the hearing test for me. I was born with hearing loss in my left ear. It's nice when people treat you like a person not like you're stupid.

I had a really great experience at Doctors of Hearing with Dr. Norma Camacho. From the moment I…read morewalked in, the entire staff made me feel welcome everyone was genuinely friendly and helpful, which made a big difference. Dr. Camacho was amazing. She took the time to really listen to my concerns, explained everything clearly, and made sure I felt comfortable throughout the whole visit. You can tell she truly cares about her patients and isn't just rushing you in and out Overall, the whole experience felt professional but also very personal, which I appreciated. If you're looking for an audiologist who actually takes the time to help and a staff that treats you well, I'd definitely recommend coming here.

Great service! Drs. Camacho and Wallace are wonderful. So are the technicians who performed the…read morehearing tests for my husband.

Very unprofessional people in the office and insensitive Doctor. They make us wait for an hour or…read morean hour and a half every time we have an appointment. I expressed my frustration last time and Dr. Worrel said that EENT are hard to come by but the office was not busy every time we come. They gave us an appointment for today March 27. When we came the office manager said they cancelled our appointment without letting us know because of our sentiment last time. My mother is a handicap so hard to prepare her for the appointment only to be told they cancelled us without prior notice. I'm filing a complain to the Medical Board of California for abuse/neglect of my 85 years old and handicap mother.

By far, one of the best ENT doctors I have ever encounter…read more He is compassionate, knowledgeable and cares about his patients. I highly recommend Dr. Worrell