We came for a routine appointment and instead were left humiliated, my wife bawling in the car…read moreafterward. We showed up for our scheduled appointment and were told we would not be attended. Stunned, we reacted politely and attempted to reschedule. That was also rebuffed. We were sent away from a scheduled appointment for a paid service with no attention and no future appointment, and after we were told to wait because they were behind schedule. In total we wasted over an hour between a round trip to the office and the wait, only to be told we would not be attended to and that they could not reschedule us either because the technician was "over it," "didn't want to deal with it" and we "didn't get the hearing aids from (her)." I did not insult her, raise my voice or protest, we were leaving quietly and she said "you can complain about me all you want; I just don't want to deal with it." "It" was a roughly 15 minute tuneup of a pair hearing aids, which we specified in advance but she obviously did not bother reading. We came on time for a scheduled appointment for a paid service. We had come in for several appointments over the past three years, and while we purchased components we had never bought hearing aids there. The bottom line is that this woman was thinking about her vacation and her retirement and didn't give two shakes about our time, our business or our needs. My wife is a very sweet young woman who has been through being displaced from her home country and losing half her hearing before age 25. She did not need some crotchety old lady telling her that she and her health did not matter.

This facility is Great! The manager, Mary…read moreNugent, is patient, Compassionate , And very understanding!! She stayed opened For me even though She was set to close the doors for the day. She very easily could have Said, "Come back Tomorrow. " Miss Nuggent pointed Out cleary how to clean my hearing devices. Also, she took the Initiative to offer to clean them utilizing her Thirty years of experience in her field. She didn't try to upsell me on a new pair, which i appreciated. I highly recommend You visit Mary here For any isssue. You need repairs Or a new first set: Come on Down ! The hearing here Is Great !!!! Fred M Beard U. S. Navy Journalist Vietnam Veteran 1972-1978

I did ALL the requirements, including the required 45 minute consultation and hearing exam at their…read moreArcadia, CA office, as they clearly acknowledged, but they reufused to issue me the $20 gift card that their "advertisement" clerarly/explicitly states I would be given! At the end of the exam, the audiologist clearly told me I would be E-mailed that $20 gift card. I sent 3 E-mails, and made 4 calls, in the last 2+ months to Hearing Life for that card - ALL IGNORED!!! Avoid these sammers!!!

Outstanding. Follow up is great. Adjustments and aftercare excellent. Very responsive.read more

Pleasant, Professional and timely--would recommend highly for hearing test, hearing aids, or…read moreconsultation

I can't think of one thing that I wasn't pleased with. I went in to get ear impressions for my in…read moreear monitors and they were polite, helpful and professional. I made and appointment and on the say of my appointment, the wait time for me to be called was short. While I was waiting, the receptionist even had to deal with a cantankerous man trying to con them out of getting free batteries for his hearing aid. He was difficult. Certainly one of those situation where many receptionists may lose their patience. The way the receptionist handled that situation was quite masterful in customer service; polite and respectful but not letting him get away with that.

I had a really great experience at Doctors of Hearing with Dr. Norma Camacho. From the moment I…read morewalked in, the entire staff made me feel welcome everyone was genuinely friendly and helpful, which made a big difference. Dr. Camacho was amazing. She took the time to really listen to my concerns, explained everything clearly, and made sure I felt comfortable throughout the whole visit. You can tell she truly cares about her patients and isn't just rushing you in and out Overall, the whole experience felt professional but also very personal, which I appreciated. If you're looking for an audiologist who actually takes the time to help and a staff that treats you well, I'd definitely recommend coming here.

Dr. Norma Camacho is a truly exceptional audiologist! Her expertise is matched only by her…read moreprofound, heartfelt dedication to her patients' well-being, making her care truly life-changing. I avoided addressing my hearing loss throughout my prime years in high school and college, but my hesitation vanished the moment I met her. Putting my trust in her professionalism, deep integrity, and guidance instantly changed my life's course. Dr. Camacho is devoted to empowering her patients; she thoroughly explains every option without ever pressuring a specific brand or encouraging unnecessary spending. I was able to try out some of the best brands in the industry (Starkey, Phonak, GN Resound, etc..). It is incredibly rare to find a doctor who gives their absolute best to ensure you receive exactly what you need, ethically and efficiently. Even if you don't decide to buy hearing aids from her, I promise you will leave the office more informed than you walked in. In addition, her office is welcoming and it is easy to book an appointment by phone or by website. Choosing quality hearing aids is a significant investment, and Dr. Camacho makes this crucial decision-making process supported and painless.

I've had several hearing exams in the last couple of years from other doctors. I was not confident…read morein their assessment and care. I decided to go to Dr. Ivory for my last exam. My hearing exam with Dr. Ivory was far and away better than the others! He is very pleasant, and certainly knows his business. He gave me a thorough and concise exam. He carefully explained to me the condition of my hearing. I asked him quite a few questions, and he answered them very thoroughly and to my complete understanding and satisfaction! A great experience if you need the best information and solution for your hearing needs!

Earphones still fit great after 4 years because of initial impressions!!! Still amazed by how well…read morethey fit!!!

Natalie is the best, smart, informative, and a real shining star. thank you for all your help.read more

If you are a Kaiser Senior Advantage member and Kaiser covers $2,000 per year for both of your…read morehearing aids you are being ripped off at this place they are charging you a retail price that you can get it somewhere else plus they're taking the $2,000 from Medicare.. I went to Pacific hearing in Rancho Cucamonga and ordered custom hearing aids in the meantime I called over I'd hear USA to find out because I have Medicare Kaiser advantage and I have a $2,000 allowance maybe I would get them for Less they asked me depends on what insurance you have is the price that you get and that purchasing the same exact hearing aids was going to cost me the same price I've been paying and then they take the money from Kaiser $2,000 that's called stealing!!! If you had this experience with them please call Kaiser Member Services and file a complaint the more people that file a complaint against this business the faster Kaiser will drop them as a vendor because they are not good

STONE Hearing is absolutely the best. I brought my father in (80 years old) to evaluate his…read morehearing and see about a hearing aid. This doctor/wife team is the absolute best. Both are quiet, but kind. They both seem so patient, and really give their time to patients. I had no clue about hearing, hearing aids, etc., until I learned so much from the doctor in the 2 appointments we went to. He evaluated my father, and found the best cost solution he could, and helped us put that in place. He went above and beyond, in contacting a hearing aid company (in Europe) to ask them if they would let him download a program (not available here in US) to help program my dad's hearing aid. I cannot recommend this doctor/wife team more - please go here, you will not regret it.

Christopher Stone fitted me with my first hearing aid ten years ago at Casa Colina. When he started…read morehis own practice, I stayed with the audiologists at Casa but was never completely satisfied. Then I learned about Stone Hearing and went there to have my hearing aids checked and adjusted. Eureka! Chris improved the sound quality and added a program for music. He's absolutely super!!

I tried to get the man to answer one question: if the accept my insurance, and he would not answer…read moremy question. I asked the same question several times, and he kept saying, we give a complimentary screening! I don't want to spend my afternoon getting a free hearing test and find out, they don't accept my insurance to pay for the hearing aids! That might work on other people and not I! Now, you have a bad review.

My fiancé and I went in because we figured I might have a hearing problem…read more We found this place from an ad on the radio, and didn't know what to expect. They stayed open late for us because we couldn't get a regular appointment time. Naomi at the front desk is really friendly as was Will. Will asked me several questions about my hearing history I sat in a silent chamber. I'm sure I could hear my heart beat! He explained the diagnostics after the exam. Will Dodd was very personable and explained many of the causes of hearing loss/damage. At the end of the visit he gave us the report which I now use to show people I'm not completely deaf!

The young lady at the front desk was nice enough to help me with removing the filter on my hearing…read moreaid mold. The filter was stuck and pushed in I was not able to remove it. She removed it and replaced the filters for both of my hearing aids along with the wire. Very happy!

Because my husband is a truck driver, it makes it almost impossible to request time off that…read morecoordinates with Dr. availability and hrs of operation. This office has canceled/rescheduled two times for the same appointment recently and canceled/rescheduled on the 1st initial visit. We loose $300-400 a day if his wheels aren't rolling. So they have cost us almost a $1000 loss. The one time they did see us, staff seams nice, technician who cleaned out his hearing aids was great. I wish I could visit his original location but it's in Lancaster almost two hrs from where we live now. It was much better customer service. Not, Dr had emergency twice or the equipment broke this morning! Our time is money. You wouldn't appreciate us not showing up for scheduled appts. keeping you from scheduling paying patients. He is due for new hearing aids, how am I supposed to get him seen. Called another office near City of Hope Duarte. Left several msgs over several days over a week. No call back, no pick up, nothing! This is sad considering his aids are his life, if he can't hear, he can't work or work safely. Wish this office took that more seriously! Do better for the hearing impaired!