Very unprofessional people in the office and insensitive Doctor. They make us wait for an hour or…read morean hour and a half every time we have an appointment. I expressed my frustration last time and Dr. Worrel said that EENT are hard to come by but the office was not busy every time we come. They gave us an appointment for today March 27. When we came the office manager said they cancelled our appointment without letting us know because of our sentiment last time. My mother is a handicap so hard to prepare her for the appointment only to be told they cancelled us without prior notice. I'm filing a complain to the Medical Board of California for abuse/neglect of my 85 years old and handicap mother.

By far, one of the best ENT doctors I have ever encounter…read more He is compassionate, knowledgeable and cares about his patients. I highly recommend Dr. Worrell

Called the Office today to find out when my appointment was. The young lady said it was in March…read more I asked don't you send a reminder or anything like most doctors do? She said "that's just a courtesy , you should've wrote it down"!! I get it my fault. I should've. Then when I asked for another appointment they couldn't see me until June. I asked if they had anything sooner that that she said no. She said I can take that or if I want I can look for another ENT!! Wow! Great customer service.

I had a specialist visit today for an ear issue I've had on and off for over a year. My PCP…read morereferred me and recommended I be seen as soon as possible because the exact infection type was unclear. I scheduled the appointment about three weeks ago after approval. I arrived early to complete paperwork, and although the office was busy, the staff were very kind and the visit was efficient. From being taken to the exam room to returning home with my toddler took about 35 minutes. Dr. Williams asked thorough questions, examined my ear, and performed microsuction. It felt unusual and briefly uncomfortable, but I noticed immediate relief, likely from removing impacted bacteria. He was kind, addressed the issue, promptly sent my prescription, and offered a follow-up visit to recheck my ear. Overall, it was a very positive experience and I would return.

It's exceedingly difficult to get an appointment with Dr. Olcott. I called in December with a…read morereferral and was given an appointment for January 2nd which I missed (mea culpa). When I attempted to reschedule, I called in excess of 10 times before I was able to actually speak to someone who put me on hold and then disconnected the call (I called back another 10 times after that without success). I called today as I have a block of time where I'm not traveling for work and I was told that there were available appointments in Chino for the week of the 16th and in the Upland office for the week of the 23rd but I needed a hearing test prior. I was able to schedule a hearing test for the 18th but when I called back (4 attempts) I was told that Dr Olcott's availability is 8 -10 weeks out but if I was OK seeing a PA they could get me in on the 27th. When I asked about the availability at the Chino office the week of the 16th, I was informed that the only available appointments were on the 16th and because I wouldn't have a current hearing test at that time, I was left with the 27th (when I will be traveling for work). It should be noted that I am a returning patient (albeit several years between visits).

Dr. Olcott and her team are incredible. I felt like I was in such good hands for my procedure. She…read morehas the instinct, competence and humanity that you'd hope for in a doctor. I *highly* recommend Dr Olcott and her team.

The office staff here is amazing. I find it rare these days most office staff are not accommodating…read moreor kind. I got out on the wait-list for October a week or so ago and called this week for a same day appt I was able to make. The scheduling coordinator is so kind and makes everything a breeze. Dr. yeh is great, compassionate and empathetic. He is conservative which I like and made me feel much better about my issues leaving. I hope to resolve using his non-invasive approach!

Staffs are always polite and very accommodating. Dr Yeh seems very knowledgeable and kind, he seems…read morevery reassuring. He gave us an excellent care during my daughters' appointment, he even thanked us for waiting. We don't mind waiting as this is an indication that he spends time listening and caring for his patient as he did with my daughter. We highly recommend him!

Hands down one of the best ENTs!!! I had a chronic ear infection for over a month and he never gave…read moreup on me. He saw me once a week for almost a month, he truly cares for his patients. He is real with you and makes you feel cared for. Im very grateful to him for helping me during a time where I felt helpless. Everyone in the office is kind, all 3 ladies are pleasant and friendly. Im grateful to God that I found this Dr.

I had just called to retrieve a medical record from a procedure I had done a couple of years ago…read more The experience with Dr Scott was Great! However what I just experienced requesting MY records from the receptionist was extremely poor! No professionalism highly inept and a poor representative for the Doctor. Barked the requirements for retaining the record. But had a problem of answering subsequent questions. Absolutely horrible!

Recently moved to area so need to replace the doc who installed ear tubes in my son's ears about 4…read moreyears ago. To this point, limited issues with tubes and occasional infections easily handled with Ofloxin. So, I make an appointment with Dr. Bachoura's office. The office process is old school (no electronic anything - fax) with most forms, not applicable to a 7 year old. Doctor was nice enough, but examined my son's ear in a way that hurt him. Doc also said he'd write a script when needed. Good enough since we hadn't had problems. Fast forward 3 weeks later. My son gets hit in the ear at swim practice (blood coming out) and gets an ear inflection. He actually cries when I tell him we have to see this doc again (and he's not a wimpy kid). Naturally, I call the doc's office and ask to see doc and get a prescription. I'm told that the doc is out for two weeks and the office can't fit me in with the covering doctor until 6 days later. AND, they won't have the covering doc write a prescription unless he can see him. They are basically booked up and I need to go to my primary care doc to handle the problem. VERY disappointed in my experience here. Not an acceptable way to handle an emergency situation. Wouldn't recommend for children at all.

This was the worst experience I ever had with a doctor appointment,first of all it was very…read moredifficult to get an appointment, if you are lucky enough then you'll get an appointment in 45 days and secondly the receptionist is too rude,as if she is paying for my visit From my experience,I would suggest anyone to stay away from this clinic

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves inspecting your nose, ears, or throat. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is massive since they share the lot with several other medical offices. The medical office itself was very quiet, clean, neat, and tidy. The waiting room is very calming and peaceful. Staff: Dr. Fisher is kind, friendly, and knowledgeable. Excellent bedside manners. The receptionist at the front desk was also very welcoming and courteous. They accept both cash and credit cards. There is no credit card minimum.

Very caring and understanding. Takes as much time is needed to address all your concerns and…read moreproblems. Could not ask for better service, feel like they truly care about each patient as if you were their only one. Staff is attentive and helpful, glad I was able to find such good doctors. Not easy to find such quality Drs. these days and is probably the reason they have been practicing so long. Would recommend in a heart beat!

Dr. Kay is my go to for all facial treatments. She gives great suggestions on facial injections.read more

Microneedling treatment Amazing treatment by Dr. Kay…read more No down time No pain Treatment for acne scars, hyperpigmentation, fine lines

The Nurse Practitioner was very thorough with her exam. The office staff were professional.read more

Dr Poopat is awesome! Great doctor and a wonderful person. He always does his best to make you feel…read morebetter.

The receptionist, Irene, needs to be held accountable for her attitude. You work in healthcare,…read morewhich happens to be very important & very expensive for sick people to deal with. If you want to have an attitude like that, go work for a bar. Absolutely unacceptable behavior, far too many times. I urge you to re-evaluate your front desk staff.

I had surgery in the out patient dept. I really liked the staff and the care that they gave me…read more Dr Tony Bouz was my Orthopedics Dr. He is great and has a wonderful bed side manner. Thank you to the very nice nurses, your tlc was great!