Excellent experience with Dr. Kun and her team! Dr. Kun is highly professional, knowledgeable, and…read moreclearly passionate about helping her patients. William was welcoming, efficient, and made the entire process seamless. It's rare to find a team that combines expertise with such genuine care and professionalism. I highly recommend this office for all audiology needs!

First of all, I want to give out a huge thank you and shout out to Valerie Kun and William for…read morehelping me out so much since day one. They were so helpful and kind to make sure I get the best care. I've had one hearing aid for the past 8 years due to not being able to afford a repair or new hearing aids for both ears. Valerie asked a lot of questions to see what was it like with my daily struggle of having one hearing aid, not being able to hear well with other people or being in a big loud environment. She made sure to help me find a good hearing aids that works out for my budget and also the style of hearing aids for my liking. She went through above and beyond to make sure I'm good and I truly appreciate that I feel comfortable and welcomed every time I come in and look forward to do my appointment with her. For the past two weeks, I couldn't get over of how much I love my new hearing aids and seeing how it really makes an impact in my daily life of being a working mom. I am truly grateful for her and she's the best person to have as your audiologist. I would give Kun Hearing 10 out of 5 stars if I could. Thank you Valerie and William!

Worst service ever. Been customer at the Buena Park location for years before it closed down…read morerecently. Had appt at 9:00 for hearing test today and ear aide cleaning. Johny came out took our aides look at them said okay didn't bother cleaning or anything handed them back said okay there. We asked what a bout the hearing test, said he didn't have time to do it. Told us go to Costco's they can do hearing test and clean the sides. What ?? Why bother making an appointment confirming it and not doing it. Ridiculous!!

Initially the new hearing aids, me-energy RIC worked better than my nine year old hearing aids…read more Every time you go, you will likely see a different technician but this is not a problem as long as you keep track of your history and tweaks. I think this retail center is good if you have mild loss, but probably not for higher loss than that. Each technician will hold the h aid up to their ear. When you get a great technician, worth it if you can book again with them. But I've had issues with understanding people speaking for over a year and technicians can't fix it. Streaming and zoom calls are good but not great. I went for a consult elsewhere and found out if you can hear streaming or calls but not people unless they are in front of you two feet away- it's a microphone issue. I'll make an appointment at Miracle Ear since my h aids are still under warranty and let them know what I need fixed. I'll follow up on the review with the results

They need to give some classes on how to treat patients and be polite to the receptionist.read more

Nice place kind caring staff, Lisa lipe the audiologist took care of my requests and checked both…read moremy ears. Thanks to her results will get mailed to me

My husband and I are very satisfied with our experience at Crystal Clear Hearing. Keith is very…read moreknowledgeable and takes ample time to explain and demonstrate the use of the hearing aids. He and his wife are courteous and very responsive, and we had no communication problems. The hearing aids are working well and providing the small amount of correction I needed in everyday conversations and crowded environments. We are able to highly recommend these providers.

I rarely leave reviews, but this experience was so mishandled that I feel obligated to warn others…read more If I could leave a zero star review I would. My father purchased hearing aids under a trial period that ended on December 28. Multiple attempts were made before the trial period ended to return the hearing aids, yet the office refused to accept them and hid behind technicalities, poor communication, and silence. On December 9, during an in-office appointment, my father clearly stated that he wanted to return the hearing aids because he was unhappy. Rather than explaining the return deadline or process, Keith told him there were still "adjustments" to try. He did not clearly state that the hearing aids had to be physically returned before the end of the trial period. On December 26, an email was sent requesting to return the hearing aids. Another email followed on December 27 from my father initiating the return. The office was closed on December 28 for the holidays, yet no guidance was provided about how returns would be handled during that closure. Keith did not respond until December 30, stating the trial period had ended and the hearing aids could not be returned. To make matters worse, follow-up emails and phone calls went unanswered. When we followed up again in January, the response cited HIPAA--despite the fact that I personally attended the first appointment, completed the paperwork, and was listed as a point of contact. At a second appointment, we even asked if additional authorization paperwork was needed to assist with communication and were explicitly told that was not needed and note would be added to my father's chart. Keith has discretion to extend the trial period. Knowing my father was unhappy, knowing the next appointment wasn't until March, and knowing the office would be closed at the very end of the trial period, he chose not to extend it--or even clearly explain the deadline. Instead, it feels like time was allowed to quietly run out. This was not a misunderstanding. It was a failure of transparency, communication, and basic ethics. The experience left us feeling dismissed, ignored, and taken advantage of--especially troubling when dealing with an elderly patient making a significant financial and medical decision. Extremely disappointing and not a practice I would recommend to families who expect honesty and clear guidance.

I strongly recommend visiting this office for your hearing aid needs. Nathan was very accommodating…read moreand had a great amount of patience answering all of my questions. It was apparent to me that Nathan genuinely cares about his patients.

First, I would like to mention this is the first review I have given on yelp. The reason I am…read morefinally giving a review is because Nathan at Romero Hearing Aids blew me away with his patience, professionalism, and expertise. A little backstory to my situation. I went completely deaf in my left ear earlier this year due to an illness. I am 38 years old and this came as a complete shock. My option was a bicros hearing aid to help me with my new norm. I didn't start out going to Nathan at Romero Hearing, I was first seeing a competing audiologist. I felt like I needed a more intimate, relaxed atmosphere where the provider was going to work with me at my pace. This was a whole new world for me and the last thing I needed was to feel rushed. Nathan provided this and more. I never felt pressured to make a decision, Nathan was willing to do whatever it took to make me happy with my choice. In the end I actually recovered some hearing in my deaf ear. And without Nathans patience I probably would have never noticed and ended up being steered in the wrong direction and ending up with the wrong hearing aids. All this service and not to mention Nathan is very competitive with his pricing!!! I ended up going with some Unitron hearing aids. These can be programed to either a cros, bicros, or normal hearing aids. Thanks for the help Nathan! You have earned a lifelong customer!

Nothing but high praise for the professionalism and Audiology service from Robert! I needed ear…read moreimpression molds for musician IEMs, and he was able to fit me in the next day, with a house call, no less! He mentioned that I had perfectly-shaped ear canals, so now I have bragging rights. Provided a box for the molds as well. Highly recommend Robert if you're near the Diamond Bar area of Southern California.

Robert is a great audiologist who really cares about his clients and schedules his appointments…read morewith extra time in mind. No 20 minute in and out like you get at Costco. Robert gives in depth testing to make sure you get the right hearing aid for your needs. He is also honest and will have no trouble referring you to an ear nose and throat doctor if he believes you have a problem that is better solved by them, he really does care about his patients.