Worst Experience at a Nail Salon EVER. I am baffled at the 5 star reviews for this place.
My mom made an appointment for us for mani/pedis. We showed up 5 minutes early, and they had no idea who we were. So don't bother making an appointment.
I'll tell both my story and my mom's story, since she doesn't have a Yelp account.
My Story:
The girl was nice, but super rough with the cuticle clippers - pulling and tugging rather than clipping. The cuticles don't look smooth at all, more haphazard. Then she went to clipping the nails, I had to stop her on two nails from going any lower (see photos) she cut my left big toenail so short, I can't even put on a sock - it's so tender now! Then after clipping, she didn't file or shape what was left of them. The right big toenail could literally cut you, it's so jagged! No filing of the foot to get dead skin off, HOT lotion that turned my skin red in the spots that she poured it on, then rinsed my legs with really hot water. She had gloves on, so I guess she couldn't tell how hot it was? The painting is really no better than I could do at home. It's on the skin in some spots, not all the way to the nail bed in other spots. Just sloppy. I declined to continue with a manicure.
My Mom's Story:
Now this is where it gets BAD. She had one lady doing her feet and one lady doing her hands at the same time. They would both ask her to do something at the same time (in broken English, so she had a hard time understanding them) then they would get grabby and pull her arm or leg when she didn't understand what one said. The lady doing her hands had her twisted in her chair so she could do her right hand on her left side. My mom said, "oh! I forgot to take my ring off" and started to take her hand away and the lady said, "No!" So my mom said, "I just want to take my ring off" and the lady pulled my moms hand and shouted "NO!" She asked if my mom wanted her fingernails clipped and was holding TOENAIL clippers - my mom said, "uh, no I want them filed" the lady huffed and started to file them. Then she took out the base coat and began painting. My mom said, "wait! You're not gonna do my cuticles?" And the lady said, "After" so my mom insisted "no, you need to do the cuticles first" so the lady started pulling and tugging (maybe that's just how they were trained to do it?) and was getting a little rough with her. My mom was thinking about how she was about to paint her nails, and so she asked, "do you not do a lotion massage?" And the lady did not understand her, so she brought Jimmy (the owner) over. My mom asked him. He said, "oh yeah, we do it after" my mom asked, "After the nail polish?" He said yes. So she said, "but won't that mess up the nails to do a lotion massage right after they've been painted?" And he just said, "every salon do it different". He went back to his client. Oooookaaayyyy...
So then the lady goes back to my moms cuticles and CUTS her! My mom is bleeding and the lady calls Jimmy back over. He apologizes twice and wants to go back to his client. My mom said, "no, no, I'm done. I don't want to finish". So Jimmy is all of the sudden very concerned. My mom makes it clear that we are done. He takes us to the front and CHARGES MY MOM $60!!! He says, "I only charge you for the 2 pedicures" WHAAAAT?? She didn't even get her pedicure finished, and the rude, grabby lady CUT her to the point she was bleeding! My mom paid (did not tip) and Jimmy asks for a High 5. Weird.
Needless to say, we won't be back. read more