Absolutely the worst…read more
Let's start with the people who answer the phone: condescending, short-tempered, irritated. I have never talked to anyone who was nice, or seemed to have time to talk with me about my questions.
The prescriptions (rx's): I love that they compound. That's great, but hey, let's not pretend to do something they clearly struggle with. So many of my rx's have been wrong, or have wrong information attached to them. When I pay for them online (with their stupid text - I hate that and have told them, but no, who cares what I think or want. They keep sending them instead of calling with a live person. Again, customers are just something they have to deal with, apparently.), my total will say one thing, then I get a text saying I owe more money. This time it was for shipping when the system didn't charge me shipping online.
Here's a hint: if the system doesn't know how to charge for an rx, then you either change your system, or have someone call to get payment.
And SWEET JESUS...when Synergis calls it's an automated call, and you get a prompt to "press 1 to speak with a staff member."
Press 1.
"Hello, thanks for calling Synergis. How can I help?"
First, based on my experience, there is no help happening. It quickly turns into irritation.
Second, why in the world does Synergist send out a robocall and when we get connected, it's like WE called THEM. Again, the system needs to be fixed.
In the end, we usually end up picking up our rx's, and usually it's my husband who goes. He has also come home saying they are rude and irritated - so the trend continues even in person.
I'm SICK of the issues with payments, the rx themselves, and the rude people. I've asked my provider to send my rx to a different compounding pharmacy. Bye, Synergis!