Customer service is off the chart! They greet everyone sincerely and on the spot. They even smile…read morewhile they're working! I was taken back by all of this bc today's professionals never behave this way anywhere else- but omg, I totally appreciated it! The prescriptions are affordable and they prepare everything pretty quickly.

I've finally reached the point where I'm done doing business with Strive Pharmacy…read more Every single time I need a refill, there's a new problem. First, I repeatedly tell them that I want to pick up my prescription in person. Despite calling to confirm this, I still receive emails and text messages saying my prescription will be mailed to me for an additional fee. If I have already requested pickup, why is the system continually processing it for mail delivery? Then, when I arrive to pick it up, they always require my driver's license. That raises another question: if they were willing to mail this same prescription to my home after verifying my address and date of birth, why is an ID suddenly required for an in-person pickup? The process just isn't consistent. The refill times are another major issue. Their phone system says they're working to fill prescriptions "as soon as possible," yet I've had refills take up to two weeks. For medication that patients rely on, that's simply unacceptable. The final straw happened this week. I received a text message saying my prescription was ready to refill, so I called to update my HSA card for payment. Instead of processing the refill, I was told they couldn't fill my prescription because my provider is not authorized to prescribe this medication. WHAT?!! I've been receiving this exact same medication from Strive Pharmacy, prescribed by the same physician, for the past two years. This wasn't a new prescription--it was the last refill remaining on my current prescription. Suddenly, after two years of filling it without issue, I'm told my provider isn't authorized? The representative's explanation was simply, "Yeah, it's a new thing." That answer makes absolutely no sense, especially when you've been filling the identical prescription from the identical prescriber for years. At that point, I ended the call because I no longer had any confidence that anyone could resolve the issue. Unfortunately, this wasn't an isolated experience--it's been a pattern. Every interaction with Strive Pharmacy seems to involve unnecessary delays, conflicting information, or a new obstacle to getting medication that should be straightforward to refill. I expect a pharmacy to provide reliable, consistent service. Sadly, that has not been my experience, and I've decided to take my business elsewhere.

The best pharmacy ever. Wonderful customer service and speedy delivery for all of my families…read moremedications. Awesome business

Absolutely the worst…read more Let's start with the people who answer the phone: condescending, short-tempered, irritated. I have never talked to anyone who was nice, or seemed to have time to talk with me about my questions. The prescriptions (rx's): I love that they compound. That's great, but hey, let's not pretend to do something they clearly struggle with. So many of my rx's have been wrong, or have wrong information attached to them. When I pay for them online (with their stupid text - I hate that and have told them, but no, who cares what I think or want. They keep sending them instead of calling with a live person. Again, customers are just something they have to deal with, apparently.), my total will say one thing, then I get a text saying I owe more money. This time it was for shipping when the system didn't charge me shipping online. Here's a hint: if the system doesn't know how to charge for an rx, then you either change your system, or have someone call to get payment. And SWEET JESUS...when Synergis calls it's an automated call, and you get a prompt to "press 1 to speak with a staff member." Press 1. "Hello, thanks for calling Synergis. How can I help?" First, based on my experience, there is no help happening. It quickly turns into irritation. Second, why in the world does Synergist send out a robocall and when we get connected, it's like WE called THEM. Again, the system needs to be fixed. In the end, we usually end up picking up our rx's, and usually it's my husband who goes. He has also come home saying they are rude and irritated - so the trend continues even in person. I'm SICK of the issues with payments, the rx themselves, and the rude people. I've asked my provider to send my rx to a different compounding pharmacy. Bye, Synergis!

Again, the staff, Peter and Kasey, and everyone I've worked with in the past 5 years have been…read morestellar. Making the switch from my old pharmacy to this location was a great decision. I feel like they listen and care deeply how the medication might affect you. Well trained and customer focused.

Never answer phone Staff are not very obliging…read more Would not recommend this pharmacy The Chinese pharmacist is very rude and can hardly speak English

Shout out to Sura!!! Sura always makes things happen in a…read morefast and timely manner!! Sura deserves a raise and 6 months off with pay!!! Thanks to this entire staff for being so catering.

Fuck CVS fuck they're stupid little person on the phone. I hate the automatic voicemail. I'm not…read moregonna lie. I kind of am hating on CvS. Ed isn't there anymore. So like what's the purpose song coming he was the only one that actually helped me out. I swear everyone that is there currently absolutely fucking sucks and they're all Fucking kids that don't know how to do their job or you're really fucking awkward when you have something like hsv and you're taking preventative medicine for it. I don't know it's not all CVS's but this one has been getting on my nerves. Bring back Ed and I'll be happy. He actually provided a customer service. And was one of the only reasons why I have been going here for about 10 years.

I just got pack from picking up and Rx at Safeway Pharmacy at Power and McKellips. The pharamist,…read moreLeah Rath, was incredibly helpful. She went to a lot of trouble to get the insurance benefits for my prescriptions. Hands down the best service I've seen anywhere in a very long time. Thank you, Ms Rath.

The front desk guy seemed annoyed that I hadn't responded to the text. The text said to click if I…read morewanted to pay online. I wanted to go in person, so I didn't click the link to pay ahead of time. Then the pharmacist took a simple question about a new medication and told me that the printed insert should answer all my questions. He was very submissive in a condescending manner....as if talking down to someone or that I interrupted his day. The medication was cheap here, but I would rather pay a few dollars more for kindness and respect. I'm giving a generous 2 stars only because the medication was cheap.

Everything seems good at this place after 2 or 3 visits now. The only reason that they did not get…read more5* is because they do not have an app for customer convenience in reordering/messaging & having to call in for everything as I am losing my hearing on one side

How nice it is to be treated with individual attention! It is my first time visiting this pharmacy…read morethat apparently has been at this location for over a year. There was no waiting in line and they offered competitive pricing for my hubby's medicine. In fact, it was the lowest price out of five pharmacies that were listed on UHC's website for our plan. I felt good today supporting a local business and received good old fashioned customer service! I'm transferring my scripts here.

Pharmacists are friendly and helpful. The techs are excellent. Customer service is a priority. A…read morewinner!!

The past 4 months I have had issues but this one took the cake. I called at 10am and it took 17…read moretries to get someone to answer. I called at three because I hadn't received a text saying they were filled and she said he doesn't think he has them in stock. I asked wouldn't that have been something good to let me know since I need them today and it's Friday and I need to contact my doctor. She checked with him again and he said he didn't think he had them. I called my doctor so they could transfer this prescription somewhere else, also not knowing if that Pharmacy would have them. I didn't get a call back from the pharmacist and he says he does have them and that he was going to fill them. Shortly there after he calls me back and says that my doctor canceled the prescriptions. I went to the pharmacy where the prescriptions were transferred and they could not build them because it said too soon. I had to call back Safeway Pharmacy repeatedly and finally got through after about eight times and told them. She check with him and he hadn't yet returned them so that the insurance could be billed. I've been with this Pharmacy for years now and this will be the last time they see my face. They are playing with peoples lives and time here and it's gross and disgusting and unacceptable!

I have been to this pharmacy four times. It is located on the 2nd floor of a coalition of other…read moremedical offices. Every single time I've been here my time has been wasted. First off, whenever my doctors send a prescription to a pharmacy, I wait a couple days so that the pharmacy can be ready with my medicine. I came here a few days after I was prescribed something to only be told that my medicine wasn't ready and that it would take several hours for it to be ready. One time I was there it smelled absolutely foul. The other times I've been here, there were lines and it took a really long time to be seen despite only 2-3 people in front of me. One time I came here and I was the only one in the pharmacy yet it took them a very, very long time to even just give me medicine that I was there just to pick up. Instead, they were in the back doing something when all they needed to do was give me a minute of their time. Also, places like Walmart give much better and specific instructions on their bottles while this place does not. If you value your time, avoid this place as if it were covid itself.

Great pharmacy, take care of you by explaining what medications do in a very understandable manner,…read morenot just list symptoms and send you on your way