If there was a zero I would have given this location that . Been there 3 times within 3 days to get my kids passport size pictures done . Every time to be told either come again because they are understaffed . Only 1 person working there . Went today 2 employees 4 people in line . Went to photos counter Made sure they know we need help in photos . 5 minutes later the regular cashier line had 10 people in line . Just to be told to get in that line now and they will help us when it's our turn . Really Hire more employees Walgreens . read more

Walgreens is really just incompetent. They have one job and yet they don't know what any prescriptions are, how they are filled, how they are refilled, how they are distributed or delivered. their customer service skills are non existent. I am tethered to them due to my insurance company and that is the only reason I use their service. If you have a choice please shop around. read more

Let's start with a pharmacist who is a complete Moron,acts like he is higher then my surgeon.I have had walgreens since 1995,it all ends today taking all my scripts to cvs.Also he said in front of staff and customers that I'm taking to much meds.This is all after complete knee replacement surgery in Jan and in april.Goodbye walgreens. read more

My wife and I made appointments for vaccine shots. We responded to the text to check in when we arrived at the store and it confirmed our arrival. 15 minutes later we checked in with a person and it seemed it was the first time they realized we had arrived. We are now 20 minutes after the first appointment and are still waiting! We will not be coming here in the future. read more

Unprofessional. Never properly staffed and have only 1 person handling both the drive thru and the store. Recently, without cause, a female Pharmacist decided to call my doctor's office about a medication he'd prescribed for me since 2008, told lies causing the recent prescription to be canceled. I filed complaints with the store and district Managers & Corporate. I'll be transferring ALL my prescriptions to a new company pharmacy. Stay away from this place. read more

My favorite store for over 20 yrs. For pharmacy, quick gifts, cards and photos Always helpful and eager to help read more

The pharmacy behaves as if they don't want any customers. They hardly acknowledge you when you approach the window , I understand they can be busy but not even a smile or letting you know they will get to you . There is no sense of urgency when there is a line and they seem annoyed by having customers. I pulled up towards the end of the night which I try to never do but it doesn't take very long to hand over a prepared prescription. I waited in line and they closed the shade as I pulled up before the closing time. They truly behave bothered to help people read more

Quite possibly the worst Walgreens I've been to in Arizona and California. Rude, unfriendly staff on March 29, 2020. Employee wanted to argue with me about a price. I had to show her the product on my Walgreens app, and she responded, "we don't match online prices..." even though it was on Walgreens. When she rung up the product, it was the sale price she insisted wasn't correct. No apology or ooops. My time is much too valuable to spend debating prices with insolent people. I shop at Walgreens regularly and experience great customer service. Not this one. Avoid. read more

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Do not use this Walgreens as your pharmacy if you want to spend less than 20 minutes in the drive through pick up line. I time how long it takes every time I come here - average of 7 minutes per car waiting in line. Zero sense of urgency. read more

I am very disappointed I could not walk into Walgreens and schedule an appointment. Then the girl who gave me the qr code said thank you with such lack of sincerity that I am giving Walgreens on McKelleps in Mesa only 1 . If companies are going to such links to force customers to have to enter all their information on sites that send junk mail and steal information then the least the employees could do is be professional enough to not be fake and sarcastic. read more

I've been reading all the reviews and I have to say over the past 4 years of doing business with this Walgreens, I have only had good encounters. I'm usually the one posting regrets for a negative experience, especially when it comes to rude condescending attitudes of employees...won't tolerate it and won't spend a dime at that establishment again and I won't hesitate to share the experience with business headquarters. I guess I've been lucky and can only share positive opinions at this time for my neighborhood Walgreens, I sincerely hope this continues, as I won't hesitate to take my business elsewhere if my business there is not of value. read more

These people have a policy that if you call them and you are on hold that after a certain amount of time, you will get hung up on. Yeah after holding for 30 minutes, twice I was hung up. So I asked and they said it was policy, that the system automatically hangs you up. That's how well their pharmacy is handled. They also make zero effort to fill a prescription if there is a problem. It can sit for days unresolved and they don't care. Worst pharmacy I have ever. read more

Terrible staff. Staff doesnt know their own policy's. Hr long waits at the pharmacy for something that should take 5 min max to pick up. was asked for my ID today to pick up an Rx that ive been picking up for years without being asked for ID. Pharm tech stated "we started this back in March." You absolutely did not start this in march as ive been getting my kids meds here for years and have never been carded. This individual should be fired for her poor attitude, argumentative style, and hostility. I will be switching pharmacy's. read more

Much of the pharmacy staff here is flat-out rude and need to find new jobs. This morning, I spoke to (what sounded like) an older male employee. I wish I would have recorded the call. This guy's demeanor, inaction, etc was inexcusable. (If this guy can't even handle speaking decently on the phone, how well is he filling prescriptions?) I need an important prescription, and this guy's attitude was "you'll get it whenever we get around to figuring out what the problem on our end is", and then hung up on me. And this wasn't my first call to them about the issue, which is now confirmed to be solely Walgreens' fault. If you call with a question, even if the question stems from a problem on their end, they make sure you know that they just want you off the phone with no proposed resolution. Just keep calling back until the low-functioning staff decides to do something about fixing their own problem. I could keep going on about other bad experiences at this location, but the bottom line is that Walgreens are on almost every corner. Go to a different one, or transfer your Rx to a different pharmacy entirely. read more

Rude on the phone. Scripts are never ready when they say they will be. Very poor customer service

Rascist pharmacy employees. I was treated so rudely, had appointment for a COVID shot and was continually skipped. I waited over 30 minutes and went up to ask why people with later appointment times were getting to go first. The employee working had an attitude and didn't give a reason and said it was up to the pharmacist. read more

My family has been using this Walgreens since 2007. Our experience has been that staff members are professional and helpful. Every once in a while someone will be in a bad mood, but hey--we all have our bad days. read more

This Walgreen's was horrible. Stay far away. My doctor accidentally sent a prescription to this Walgreen's on Monday. I called Tuesday morning to give them my insurance information. They told me they would have my prescription ready Tuesday afternoon. I go there on Wednesday, am told it is not ready and to call them later. I call them later on Wednesday and am told their computer system is down. They can't verify my insurance. If I want my medication I will have to pay $100s instead of my $20 copay. I had my insurance company call them to do a manual approval but they refused to accept that. I call again on Thursday. They say the prescription is still ready but their computer is still not working and I will have to pay full retail. I used a GoodRx card to get a discount, but it is still 5X the insurance price. I go there on Thursday and wait in line forever. There is only one person who is running the vaccination clinic and the prescription counter. I get to the front of the line, only to be told that my prescription is not ready, Almost three days after I was told it would be and two days after I was told it was. I finally got it and paid the 5X what I should. At least I didn't let them rip me off for hundreds of dollars. If I didn't need the prescription immediately for a surgery, I would have let it sit and went to another pharmacy. read more

This location is constantly understaffed. If you don't mind long wait times, especially at the pharmacy, then this is the place for you. Don't blame the employees. It's the store managers job to hire. read more

Hospice nurse called to fill an RX and the lady answered was soo rude! Get it together, Walgreens! Show a little bit of kindness. We are all busy! read more

I've used this pharmacy for 20+ years. I always get greeted upon entry and the staff is sincere about talking to me and asking how my day is going. It's always a pleasant experience and I appreciate that I can always find what I need. Thank you. read more

The Walgreens is always friendly. Never had an issue here. People complained in other reviews here but you can read between the lines. Obviously not getting drugs they want because they're out of refills. There's no reason to have issue with this location. read more

This store is what we have considered our 'neighborhood' Walgreens for a long time, where we always go and find smiling faces. Today, however, we were taken quite by surprise by the absolutely nasty, condescending and abrasive attitude of a woman we had never seen before named Gloria at the drive-up window. We had a covid test scheduled for our daughter at 4:15pm, we had just flown in from Florida and since our flight was early we decided to stop by and see if the pharmacy tech would extend the courtesy of doing the test 45 minutes earlier, as we were on the way home. This woman did not even allow us to speak, yelling everything at us, in spite of the fact we are explaining to her that we have done the test many times (at the Walgreens location on Lindsay and Broadway, where, by the way, they are absolutely lovely and kind). She was so rude and did not want to allow my husband to time the test with his Apple watch (as we always do at the other store), she was absolutely nasty and appalling. She even had the audacity to admonish us for showing up earlier (if she had shut up for a moment maybe we would have had the opportunity to let her know that we were on the way home from the airport after a long trip). Please, please stay away from this store if this woman is around. She is an embarrassment to what is otherwise a wonderful, friendly store. It is impossible to fathom how anyone so horrible is allowed to deal with customers. read more

I was in today at 1:20 pm on 02/26/2020 grabbing a couple drinks for work and I happened to need cash back for my SRP box because my electricity went out earlier this morning so I asked the lady if I could get $40 cash back she rudely said "we only do 20" so I said "okay that's fine some places are different and laughed about it" well she said sarcastically and very rude "sorry!" Looked at the lady behind me and laughed..... I'm sorry but that was really unprofessional. First off she's sitting in a office chair at the register.... I usually go to the Walgreens on Sossaman and broadway but decided to stop at this one on the way home and WOW baaad idea! The lady in the chair has no respect for people. I still had to stop by another store on the way home because I didn't want to deal with her snobby attitude. read more

The pharmacy is very busy so sometimes it is slow because of that. But Bill the Pharmacist is amazing. He cares and answers questions. Someone complained about the lady behind the counter. What a rude millennial to complain. This lady behind the counter has obvious health issues. She has to sit down most of the time. She is on oxygen sometimes. She has breathing problems. Yet she goes to work and earns her paycheck. That is inspiring. read more

I have no idea what happened to this location, but it went from very good to absolutely terrible. I am a senior with very bad COVID. I can hardly walk 10 feet right now. I needed some over-the-counter comfort supplies like a cough suppressant, after not sleeping in 5 nights. My whole purpose in ordering curbside pick-up was to avoid, at any cost, having to go into the store. When I got my pick-up confirmation, it said I had to come into the store to pick up my order. I did online chat with Walgreen and the CSR said to drive there, park outside, and used the phone number listed in the curbside pick-up spot to inform the store that I am too sick to come into the store. Okay....sounds reasonable. Got to the store...no such number anyplace outside, so I struggled to walk into the store. The person at the photo department said she had no record of my order and I would have to talk to the guy at the front register. I let them know that I was really sick.......didn't matter. Had to stand and wait for the 5 people in line ahead of me. Finally told the guy the situation and he said to go back to the other department and he would call the manager. Again, the manager said she had no record of my order. (I have used this store since it opened) Finally, after an additional wait, they located my order which had not been labeled.....no apologies. Should have been such an easy process. Will not use this store again, although it has always been convenient. read more

I am blown away at how rude I was treated at the pharmacy today. I have come here for years & today I stood in line for 10 minutes with items to purchase along with my prescription. The pharmacy tech, Gene, wanted to ring my prescription & then have me go wait in line up front to purchase the rest of my items. I asked why & he said he was too busy. I was not happy with that reply. I asked to speak to the manager & he actually rolled his eyes at me. How is this acceptable behavior?? The manager did ring me up but the pharmacy tech was never spoken to or asked to apologize. In fact, the manager never even acknowledged why I was upset. What happened to customer service??!! Walgreens, you lost a customer today...and sadly, probably don't care. I am writing your corporate office & will make sure they are aware of how rude customers are being treated. Do not shop at Walgreens, unless you too want to be treated badly; that's my advice. read more

poor service, the pharmacist a real a$$, not much help on a refill,i will not go back to this walgreens!