Don't pick up your medications at this Walgreens Pharmacy.
The first time I came here they made me wait 2 hours for my medications. My doctor sent in my prescription before I even left his office. The Walgreens pharmacy tech asked for my ID and said my prescriptions weren't ready and that they'd call me when my prescriptions were ready. After waiting 40min I felt like they should be done by now so I asked them to double check. They said they still didn't have anything for me. They told me to go back to my doctors office (same building) and ask him to resend the prescriptions. I went back to the doctor and they confirmed that the prescription was sent 50 min ago. Went back to Walgreens to confirm this, and they said they still hadn't received it. I asked them to check again and they said it wasn't there and to ask my doctor to resend it. My doctor resends it and they still say they don't have it. They said "sometimes it takes a few minutes. We will call you when it's ready!" I sit down on the chair in front of them and after another hour they finally ask me what my DOB and name is, then ask if I had a different last name. My new doctor never knew my maiden name (because I was married before moving to AZ), and my new insurance didn't know my maiden name, but for some reason my prescription was received at Walgreens under my maiden name. Walgreens didn't think it was me, even though I was picking up the same exact medication, same dose, had the same first name, and had the same date of birth. Turns out my prescription was there two hours ago.
After my 2 hr wait, they didn't even have enough medication to fill my prescription so they told me they could give me 13 pills today and that I could come back for the other 17 pills in about 10 days. They said they would have the rest of my prescription ready by then.
I just came back to pickup the rest of my prescription and now they are saying they can't give me pills for the rest of the month unless my doctor sends in a new prescription for it. I'm now 40 min into waiting for my doctor to finish his lunch break so I can have him send in the rest of my prescription. I don't want to leave his office / Walgreens because the pharmacy by my house doesn't have my medication in stock. My doctor is finishing his lunch break soon, but the pharmacist at Walgreens goes on break now for the next half hour.
The Walgreens pharmacy tech working today did apologize on behalf of whoever filled my partial prescription last time and mistakenly told me I'd be able to pick up the rest today. It doesn't make up for the fact that they've inconvenienced me and wasted two of my days off though. read more