I had ongoing issues with this pharmacy, mostly related to refill quantities. Several times my prescriptions were filled with different quantities than prescribed, which ended up costing me more money. Each time I had to call or go back in to get it corrected. The staff is generally polite, but the repeated errors make it hard to rely on this location. I hope they can improve accuracy with refills and pay closer attention to prescription details so customers don't experience added costs or delays. read more

I arrived at the pharmacy at 1:15 on a Saturday. I thought they were open until 2pm. But they were closed. I needed to pick up my kitty's antibiotics and I was going out of town on Sunday (the following day) and they are closed on Sunday. Sky met me at the door and was trying to figure out how to give me the medication as their computers/register were closed . She had an idea. She allowed me in and they sent a link to my phone number and I filled out my credit card info to pay , and sent it back to them. Sky went above and beyond what she had to do. She didn't even need to talk to me or even acknowledge me. I wasn't sure what I was going to do if I couldn't get my kitty's medicine. She really did save me a huge headache that was absolutely my fault. I obviously highly recommend elements pharmacy, as they showed me that they do really care!!! read more

The service was good. The pharmacist was helpful when answering my questions. They are not a big pharmacy so I had to wait over the weekend. read more

This is a great place to receive any dermatology needs you might have.I have been treated here for long time and hime the staff here the highest grade possible! read more

They are a bit of a pain to do business with as they just are not on top of things. I think they have a staff shortage and this company needs to hire people because I know my meds from them went up. They don't request refills a week or two in advance of the date of your refill. So the day I am to have it ordered I get an email saying I have no refills they will contact my doc. I also contacted my doc yesterday. But here it is 3 days from the time I contacted Elements and the RX could have been worked on if they had pre requested refills. You also have to stay on them as they don't notify you when mailed or anything. Then you call asking status and oh they will have it out by the end or day. It takes me a good week if not 2 to get my meds if there is a weekend involved. I think I may need to move on as the hassle isn't really worth it. read more

I had to get a new type of medication for my cat and I sent it in to Elements. Not only do they give you updates but they are also fast at responding to my texts. Not entirely sure on exactly who responds, but they are very nice & friendly with the responses. I was going to be picking up the medication for my cat today (on a saturday) but I was dealing with a very bad migraine, and I asked if they were able to hold the meds until Monday since they aren't open on Sundays, and they not only said of course they can hold the medication, but told me to feel better. And i don't think i've ever had a place outside of my doctors office respond that way. They genuinely seem to care about the customers & their needs. I've never had an issue with this place. I will continue to get my cats medication from here. read more

shipped my cats "needed" rx..usps (worst carrier)usps constantly loses ..mail and packages..***tracking numbers are "worthless "unless item is "insured"for a..separate fee for value..usps refuses to help or persue investigation..this business ..wants to "recharge me again for the medicine ..i did "not" receive..thier choice or carrier..no mention of another..more reliable/trackable carrier option ..absolutely no help offered ..other than to repay for another rx(twice )...we..suggest another pharmacy..who cares more about pets/persons needs..this one does "not" read more

Excellent service. The staff is very attentive and helpful. I leave some distance away and they suggested having my medication shipped to save me time. They are very responsive and will get back to you very quickly and if there are any questions with the prescriptions the will contact the doctor and resolve them. read more

This compound is fantastic! They prepared my medication for my cat within a day, and the staff is friendly and helpful. The place is exceptionally clean too. I used Red Mountain Compound before, but this place surpasses it by far! read more

Excellent customer service. Turn around time is same or next day. I've moved my business here from Strive down the street ( they're horrible). Very friendly staff. Very happy overall. read more

I ran completely out of estrogen - it has been 48 hours. My doctor sent it over yesterday. I waited 24 hours & called the pharmacy to make sure everything was on track because I had not heard from them. She told me it was processed but not finished and it would have to be tomorrow. I stayed postiive, I thanked her and told her how desperate I was. She proceeded to tell me it can take up to 48 hours so it may be Friday. I pleaded and explained it will be 48 hours tomorrow. Then she told me, no, 48 hours from whenever they process it. What the heck? Are all your patients out of their medication and desperate? The more I stressed the importance, the worse it got. I will transfer meds as soon as my refills are gone? Doesn't my health and wellbeing matter. I thought they may hurry to help me if they knew, not extend the pick up time so my horomones can go completely haywire. I pray they are kind but am not holdiing my breath after that call. I would suggest elsewhere. read more

We found out on Sept. 20, 2019 that our sweet dog, Nemo, has 2 types of nasal cavity cancer after a CT scan was performed. His doctor recommended a prescription called C-Piroxicam IR to help reduce inflammation before he sees their oncologist in a couple of weeks. They recommended Element Compound Pharmacy to fill his prescriptions. The pharmacy staff is very sweet and helpful. They answered all my questions happily. I highly recommend them and want to say thank you for the kind attitudes during this devastating time in not only my pets life but my husband and mine as well. Note: My silly GPS took me to the wrong location across the street. They are located in the Spouts parking between Peter Piper Pizza and Club Pilates. read more

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Highly recommend!! Bradley the pharmacist was so friendly and great to talk to in regards to my cats pain medication prescribed for her dental procedure. They were quick to answer the phone when I called both times and customer service was fantastic. I'll be having my vet send future prescriptions to Elements from now on. Also very modern and clean inside. Plenty of parking at their location too. And conveniently next to sprouts and Trader Joe's. So if it's a drive for you to go there, they are worth the drive. read more

We were recently referred to Elements for our dog's valley fever prescription. We were happy to learn they were able to make his dose into a single capsule, making our lives easier in tricking him into taking his meds! The pharmacy has very convenient hours, and great service as you walk in. Their communication ahead is pickup was super clear and timely. I loved our experience and will happily use again. read more

Our Greyhound's Vet recommended this Pharmacy. They know their meds for Canines. They are conveniently located for Mesa residents.

This is my first time using this pharmacy but I can say they are very professional and took time to talk with me about medications for my cat. I really appreciate that kind of customer service so I wanted to Yelp recommend them! read more

Have been doing business with Elements for about 18 months. They provide a specialized medication for our dog. Until yesterday I had no complaints. I called the day before yesterday to order a refill and specifically requested that it be filled and available for pick up yesterday. During the call Elements agreed and assured me it would be ready. When I arrived at nearly 5pm they could not even find a record of the prescription for several minutes. This is when I had the absolute displeasure of dealing with Stephanie the pharmacy tech. I asked Stephanie why my Rx was not ready as promised and she lashed out in anger. I would guess she was stressed out due to being overworked but at the end of the day I really don't care. I asked Stephanie "What can we do together to prevent this (failure to keep their promise) from happening again?" Again Stephanie lashed out in anger and this time informing me that she did not believe it was my place (AS A PAYING CUSTOMER) to ask questions or to expect a certain level of service. I then asked for the manager. He was polite enough but it was evident that he has zero control of his staff...especially Stephanie. i informed him I wanted an apology from Stephanie and he skirted the issue never providing an answer or an apology. On my way out of the lobby Stephanie yelled from the lab area in the back, "Goodbye. Have a nice day." This final act of sarcastic disrespect was the nail in the coffin. I have transferred the Rx to a competing pharmacy to avoid doing anymore business with Elements. read more

I have been using Elements Pharmacy for several prescriptions over the past 2 years and it's been nothing but absolute perfection! Great staff, super efficient and clean. read more

I arrived a few minutes after closing, and realized the door was locked. When leaving... The pharmacy manager unlocked the door and followed me into the parking lot and offered to allow me to pick up my medication even though they were closed. Incredible customer service! read more

I hadn't realized that I had run out of my thyroid meds. I was desperate! They help me to feel so much better and most of the time it takes days to get them ready. I called Elements and explained the situation. They got right on it asap and I had my pills in hand that very evening. Thank you Elements for helping me!! I can't say it enough and I will recommend you to any and everyone! Cindy Watson Chandler read more

Elements is the best compounding pharmacy that I have ever used. Their service is outstanding. They spend as much time as you need to answer every question thoroughly. Their facility is immaculate. I highly recommend Elements. read more

Pretty good experience so far but now they charge a fee to ship the medicine to your home. Earlier this was not the case. Pharmacists are knowledgeable and give you time to go over the medicine before ordering. Insurance does not cover compounded medicines. read more

First time I used this place, they never contacted me to say my prescription was ready. Second time, I received an incorrectly compounded prescription that I didn't catch until I got home. I hope they're more than "sorry with a $5 off coupon" when they miss something important and the customer doesn't catch it. I wonder how often that happens... I'll be going someplace else read more

Very good place to go for pet meds that need to be compounded. Get it done quick.

I phoned Elements this past Thursday to get a prescription refill for my cat who has Thyroid issues. The person helping me was so helpful and kind and showed concern how my cat is doing. She also let me know they could mail the prescription to me as we are in San Tan Valley and they are in Mesa. It came the next day! Such kindness in these nasty crazy times is so appreciated. Cheers! read more

The best customer service and competitive pricing for sure!! They make you feel welcome and know who you are when you call even if it has been a while!!! Outstanding and quality service al the way!!!!!!! read more

They are very helpful and quick. First time I used several years ago for a dachshund with back issues. Very easy to work with. Referred by my vet. Second time my vet had run out of amoxicillin and hard to get in the area. Took only 1/2 day from order to pick up! Pricing is very reasonable! read more

Elements is as good as it gets!! I am so pleased with their prices and their prompt and courteous service. I had previously ordered from a mail order pharmacy on the west side of town for my dog. They were slow, lost orders, and did not care if they made mistakes.There was no customer service. Elements was such a refreshing change--I am super impressed! T B read more

Hands down, Elements Pharmacy is one of the best compounding pharmacies that can be found in Phoenix. I used to drive 35 miles one way to pick up my prescription because they were the only pharmacy I could trust. That was before I knew about the home delivery option which made things a lot easier for me. read more

I haven't received this level of customer service as far back as I can remember! Outstanding! I went to them because all the local pharmacy's were out of a medication I needed - so were they. Peter, said no worries - he could contact the prescriber to change it so he could order the ingredients and make if for me - he could have it for me by Tuesday (that was Friday). They close before I get off work - Peter said no worries - he can mail it to me, I can have it by Wednesday. I assumed the postage would be expensive - no charge with a compounded medication. The place was super clean and nothing but medications as far as I could see - not a bunch of junk for sale like most drug stores. Every issue/concern that came up - Peter solved the problem - Outstanding Customer Service! read more

Well because they do not take my Health savings card (insurance) I will have to find another compounding pharmacy. Even though they are bit cheaper I will have to back to the other pharmacy. I went there because they were open on sats. Get that health card figured out and I will be back read more

Have just begun to get my prescriptions from here and it is great! Prices are much cheaper than other big pharma companies and the staff is amazing. Great place and highly recommend to anyone looking for a new Compounding pharmacy in the East Valley! read more