My recent experience at Walmart Auto Center was nothing short of frustrating and unacceptable. Their lack of organization, unclear processes, lack of professionalism and insufficient staff training made what should have been a straightforward visit an absolute nightmare. To top it off I discovered something stolen out of my front seat. I came in today for an easy tire rotation and because my car had a low oil level, which is an urgent matter. Despite waiting four hours (from 3 PM to 6:55 PM), the tech handed back my keys and told me they did nothing to my vehicle. Not even the oil issue was addressed. If I have any problems with my vehicle due to this negligence, I'll be calling management directly, as this level of service is completely unacceptable. They claim they couldn't rotate my tires because it was missing the lug nut, which is in the trunk which comes standard with all vehicle. They could've also called me when they allegedly checked in the car at 5:21pm. Rather than wait till 6:55 PM to say they couldn't find the part or didn't have it which again was in my trunk with the spare tire. The chaos started as soon as I arrived. When I first walked inside, I was told to wait outside in the tire line. After waiting 45 minutes without assistance, I went back inside to ask for help. The front desk associate yelled at another employee, who finally came over with a bad attitude to check me in. I was then told to move to another waiting area. It felt like no one knew what they were doing, and I was being passed around aimlessly. By the end of the day, I had wasted 4 hours for absolutely nothing to be done. I blame Walmart for not properly training their staff, not having clear processes in place, and failing to provide basic communication. This was an urgent visit, and their lack of care and attention is unacceptable. To top it all off I later discovered an item missing that I KNOW was in the cup holder and disappeared right after that visit. A bunch of thieves, to top it all off! This will be my last visit to Walmart Auto Center. I'll be taking my business to companies like Discount Tire, where customer service, clear communication and professionalism, actually matter. read more

Walmart Supercenter - TERRIBLE experience, 4 hours of waiting for ZERO service! - Department Stores Near Me - Mesa, Arizona

They stole my money! Yes, that's right, Walmart stole my money! You should avoid this Walmart at all costs. The store manager is a crook! On Sun, 10/5 I shopped at the store and purchased $270.05 of groceries through a human cashier. When it came time to pay, I used the Walmart Pay on the Walmart mobile app by scanning the QR code on the payment terminal and paying through the app. My app then showed paid and provided me with both an electronic receipt. However, the cashier told me that her register was still saying that I hadn't paid. I showed her the electronic receipt on the Walmart mobile app but she said that wasn't sufficient since her register was still saying I hadn't paid. I was on a time schedule so I said okay I'll use a credit card and pay again, then I'll call Walmart customer service later and get a refund for the double payment. When I inserted my credit card into the payment terminal she said her screen showed an error because the amount due was $0.00. I asked her to call the store manager so this can be resolved and I can be on my way. She called on her radio and the store manager said to cancel the order and rescan everything. When she tried to cancel the order it wouldn't let her. At this time I said I've got to go and I was leaving but was told I couldn't do that because I hadn't paid for my groceries. I said okay forget it, I'm just going to leave these groceries with you guys because I need to get going. Later that day I contacted Walmart customer service online and told my story and the rep was very apologetic but as of today I still haven't received a refund nor any apology from the store manager. read more

Walmart Supercenter - Walmart employee taking the groceries I had paid for and not letting me leave with them - Department Stores Near Me - Mesa, Arizona

See all

Used to be a great store to shop at when Erin Ott was store manager. She ran a clean, tight ship. Now it is dirty, online order fillers cut in front of you, don't have any manners. Products shelved in the wrong spots. I'll spend more NOT to shop there:) read more

Ordered a custom cake online and picked up from the bakery 3 days later, it came out so cute! Thank you! My daughter loved it! read more

Walmart Supercenter - Custom Cake ordered from Walmart Bakery (birthday signage ordered elsewhere) - Department Stores Near Me - Mesa, Arizona

Luis & Amanda in tires.. amazing customer service went above and beyond trying to find a solution on my tire ...was quoted a price and setup with an appointment by a younger girl that wasn't much help. Long story short Luis & Amanda searched the whole area to find me a tire that would fit my car....no luck buts its ok the effort they out in to it ..is what matters. Thanks Luis you run an amazing team read more

Never buy simple, truth, organic food. Why? Because it's not organic. Look at the size of these baby spinach leaves in an organic baby spinach container of simple truth. I have purchased organic baby spinach before never had. I have leaves this size. I made the mistake of buying simple truth, organic eggs one time the yolks were a pale yellow, not orange and the whites were cloudy. I bought this by accident not knowing it was simple truth and by the way, simple truth, the majority of the shares are held by Black rock yes the same black rock that is poisoning our food, air, water, and earth, the same ones that own shares in every single food product and fast food, bee and chicken industries and all of the healthcare industry as well as the pharmaceutical industry and as well as the gas and oil industry. They also own the largest amount of shares in Amazon just stop buying their products. They have a monopoly which shouldn't even be allowed, but we have a corrupt system so America stop giving these people your money they're poisoning us!!! read more

Walmart Supercenter - This is supposed to be baby spinach??? doesn't appear to be organic to me! - Department Stores Near Me - Mesa, Arizona

See all

I spend probably $200 a week here so I guess I like it here? Employees recently received a pay increase which has increased morale. There's a lot more smiling employees now. read more

This location never has the items there "In Store" shopping feature says they should have. Don't waste you time trying to find something specific at this location, there are better ones close by that are way more accurate. read more

I have a problem with my tire the tire is not too old and has good tread but there is bubble in it and it is making my whole car bounce when I drive. This is not good, and I am not willing to drive it like this, even driving to the auto center was nerve racking. I bring it into this Walmart at 11:15am on Saturday. As soon as I get there, I go inside they say I have to go outside and be checked in. So, I do that. I get into the tire lane and pretty quickly someone comes and checks me in. There was a car being worked on but no one else in line in front of me. The first thing the girl says is "It's going to take a long time to get this done. There are only 3 of us here and we are about to take lunch." I say that is ok because my wife followed me here and I can wait at home for it to be done. I told her I needed four tires installed and picked out the tires. I also explained the problem and said that I did feel the car was safe to drive. I asked about how long she thought the wait would be and she said the shop closed at 4pm but I could pick it up until 7pm. Four and a half hours later at 3:45pm I had not gotten a call, so I called the store and they said it was ready to be picked up. I got there and the first thing the lady said to me was "you are going to be mad". I asked why and she said that the work could not be completed because my SUV had running boards. Keep in mind that all the tires on that car now came from Walmart auto center and that they have never had a problem with the running boards in the past. The bad part is that they waited 4 and a half hours and never even called me to tell me there was a problem. Now everywhere else is closed I had to drive the car back to house. It's very clear that people who work in this shop simply don't care. They don't care about their customers; they don't care about their shop. They have the history of the car on their computers they should have known that this car had been there before. I really think they just did not want to do the work. Their manager was not there and they used any excuse not to do the work. This is why when I first got there they were trying to talk me out of going here. I will call this location on Monday and speak to the manager "Eddie". If I get a chance I will update this post on what he says. read more

Who ever thought it would be a good idea to display bras in this fashion, has lost their mind. No one wants to squat down to the floor or stand on someone's shoulders to find a bra. It's also not an item that everyone would feel comfortable asking for assistance with. Do better read more

Walmart Supercenter - Department Stores Near Me - Mesa, Arizona

Walmart needs to provide better training on EBT transactions, especially for cashier Erin. My EBT balance was not applied correctly to my eligible food items, and I was charged incorrectly on my debit card. When I asked about it, I was told "weird" with no explanation or help. Customers should not have to go to customer service to fix something that should be handled correctly at the register. read more

I am giving 5 stars based only on my early hours of shopping here. I always shop at this location between 7am to 8am to avoid crowds. In my opinion, best time to be here. That doesn't mean I cannot find what's on my list. I get fresh donuts as well. Customer service on the floor is not loaded with stress and ready to help with any questions. No lines. read more

So far this Walmart has not given me any issues I picked up from online ordering and the guy that was there was very helpful and nice at night time I've also shopped inside place was very large has a lot of options and a lot of stock read more

Pretty good overall. Clean, employees are usually nice/friendly. My issues have always come during the holiday season. Walmart DOES NOT let you know time and date in which you need to pick up an order by. They don't even tell you how many days or hours you have to pick up, they just cancel on you! That's a serious issue I hope management takes into consideration SOON! read more

Alicia was our courtesy clerk at the checkout line. Right away, Alicia was friendly and smiling. We had a great small talk conversation while she efficiently bagged our groceries. She is an excellent employee and a proud mother! read more

Very poor service came to pick up groceries checked in at 7:44. They came out with my groceries at 8:25.

Well I found a fly in my bagels, luckily I didn't take him home with me. I'm still perplexed about the whole situation.

My first time here. I get out of my car in the morning, I get approached by some young woman in the parking lot. She says to me: "sir, I need money for food and diapers." I told her: "well I'm not buying them for you." I enter the store, made my way to the electronics section, not a soul to be had. I decided it's time to leave. Right after I exit the store I see yet another woman, with a stroller, in the parking lot. She says something in Spanish, and she is holding up a big sign written in English. "Need help with food and diapers." Thinking she didn't know English, I just shoed her away. read more

Won't ever go anywhere else! Had a flat and Richie at the front was an absolute ray of sunshine. The customer service is absolutely un-real. I was having such a bum morning and everyone there made me feel so special. Michael A. repaired my tire ( I was so sure I needed a new one and he worked his magic) where did Walmart find him?! Give the man an award because he sets the bar so high. Left there with a big smile on my face and felt taken care of. 10/10 speed, quality, service They have that small town charm in making you feel like family, we don't deserve them! read more

i was very disappointed with my last visit to Walmart in the Mesa area. it was bad enough when they only have 2 lanes open with cashiers, but I adjusted to scanning and bagging my own purchases and I'm ok with that. So now they have changed most of their self check out lanes to 15 item or less, what sense does that make so now I have to go wait in line when the 15 and other lanes are open. it's like Walmart now only wants to take care of small orders and could care less about everyone else. From now on I'm just going to fry's or Albertsons where the customer service is much better. read more

Great prices on everything, but while they were rockin it there they blew it at the checkout when the associate checking me out picked his nose and then wiped it on the shirt I was buying. I kid you not! He sees me watching him and says sheepishly "Damn allergies. I'm sorry you had to see that." Like what, him picking his nose or wiping it on the shirt I was buying. read more

Was on hold for 12 minutes and kept being transferred from line to line. I was trying to reach the Electronics department and at one point while I was on hold I heard them answer by accident and heard laughing in the background just to be placed in hold again. I decided to call over and over until they answered and then scolded them. read more

Walmart Supercenter - First phone call on hold for 12 minutes - Department Stores Near Me - Mesa, Arizona

This Walmart Supercenter is big and makes the one by my house look tiny in comparison. I went here with a friend to pick up some items needed for her cooking channel we're developing on youtube. We were able to find everything quick and easy and were in and out faster than we normally would be, as we picked a good time of day to go and it wasn't as busy. I do know this store has different hours due to the COVID, epidemic and that is not unusual, as most stores are operating at different times than they usually would be. read more

went to Walmart since I had my car to get my oil changes. I went to Stapley Walmart the 2nd time and they said I needed an oil drain plug and to bring it back when I come get my next one which I did and I gave it to the mechanic. he never put it on or said he couldn't and never gave it back he said nothing. I happen to look at the invoice later and notice it said oil leak which I didn't have one before. now I have to get a whole oil pan with frees $707 to get the car fixed because my drain was never replaced and my oil leaked out read more

I will never go there again. I think it is terrible that they don't have anybody to check you out. It is fully self checkout. I mentioned it to the helper at the self checkouts but they could not have cared less. I was never a big Walmart shopper, but now I am a never Walmart shopper. I tried to post without any stars but cannot do that. read more

I had ordered some new tires to be shipped to this location. It took over 2 weeks to show up and I kept getting the run around from 1800walmart. Finally Amanda in the auto care department helped me and found my tire that was delayed. She was extremely helpful and friendly! Also Val in the auto care dept was just as awesome! I would definitely give them a raise and if you need help with your orders or anything in general those are the two ladies I'd recommend. read more

Kayla D. Register 28 is soooooooo amazing. Hands down you can't beat her customer services skills with a stick. This Walmart has top notch employees with first class attitudes. Friendly and fun but fabulous! read more

Went in for an oil change and my truck sat in the shop since 1:28 for an oil change. It took until 4:30 to complete it. Unbelievable

came to return a TV, waiting in the return line since 6:40am, employee tells me they don't open until 7am. I think thats a little weird cause the previous Walmart I went to had their services department open at 6am when the store opened. I look online, I look on their website, I look around the service area trying to find any notation they do not open until 7am. I found nothing. informed associate it does not say anything anywhere about not opening until 7am. she had no response but that she would be back. seems this is a preference rather than an actual regulation. another customer comes in behind me, also confused as to the 7am opening. Suggestion notate it somewhere, anywhere, that a customer can see so we don't waste our time waiting! read more

Order a pickup for a video game as a present for my son for Christmas. Turned out someone opened the game and stole the game before giving me the item. Wow, just wow. Thanks for that read more

pricing was good, had a appointment to get tires on my vehicle. My vehicle wasn't even taken back for 1.5 hours after our appointment time!!! read more

Communication is terrible, service is terrible, the employees are too. I set an order and they marked my package as delivered. It never came in the mail. It's been three weeks since and just found out it got lost in the mail. To even get to customer service i had to call three times and they picked up the phone and immediately put me on hold, then hung up. I had to call three times and left it ringing off at least ten minutes. read more

Walmart Supercenter - Call log - Department Stores Near Me - Mesa, Arizona

Customer service is horrible. Completely screwed me over and basically stole my money and stuff. Walmart really needs to get capable people working the customer service center. read more

I found it clean people that work there were most pleasant I would go there again, and I will go there again I actually must say I enjoyed myself there. read more

Walmart is a good place to shop. They have everything you need in one place. Walmart is inexpensive. The store was clean. The employees were very nice and helpful. read more

Walmart Supercenter - Department Stores Near Me - Mesa, Arizona

Each time I go to this cesspool of a store it's out of everything I need. Toilet paper, hair clippers, self rising yeast, sage flavored pork sausage, etc. What it is full of is employees with shitty attitudes. You ask them a simple question and they ignore you and go about their way through the store. If you employees hate your job then why are you working there? Find a new job. read more

5 stars to the best pharmacy I have dealt with in years. Always polite informative and they get my meds ready faster than any Walgreens or CVS in Mesa. I am totally impressed with all pharmacists especially Heather -and Anna at the register was super. Good to deal with nice people when my prescription prices are so high and depressing. It helps! read more

They have almost anything you could want. Unfortunately most of the things now are made in China and the quality is not there. Just check the labels if that's something you care about. They still have items made in the USA and I do my best to support our industry whenever I can. Of course it is still convenient to go to one store but I really try to look my stuff over before buying it.This last visit was a very large purchase and the checker was so nice and patient. Even behind our masks I could tell she was making the best of our situation and we joked a little as she fill our second basket. I wish I could say the same for all the staff, it's hit and miss. Some are nice others act like your putting them out if you ask a question. I wouldn't call myself loyal to the store but I do try to make my life easy. read more

This was a nice location! Clean no line customer friendly well stocked and they had everything I needed and more! I took my time today and looked at all the holiday items! Nice . I recommend this location for decoration and home items! Good customer service! Friendly clean restrooms! I enjoy being able to be a "secret shopper" or at least feel like one when I'm able to give true honest feedback on Yelp!!! read more

THIS WALMART IS NOT 24/7 New covid hours are 7am to 9pm fast service but usually out of things read more