Native Arizonan and Lifelong Bashas' shopper here - since Eddie. In addition to my other groceries, I buy a certain seafood from the meat counter here, when it's on sale. As the home maker (family of 5) I do the shopping when I have a few minutes every week.
The seafood I buy is a family favorite, and, per the weekly ad, there's no limit on how much I can buy. So, with a family of 5 to feed, when the butcher asks how much of the seafood I want, I reply, "everything you have in the display there" (it's usually about 3lbs).
About a year ago, the butcher started responding with, "you know, you can call ahead and ask that this (apparently large?) quantity get set aside for you, you know?". My response: "Okay, that's fine, but I have limited time to shop for my family and I just need this so I can go home and cook for my family." Then he says, "it's just that folks who come later in the day may ask for this seafood and we won't have any to sell, and they might be upset". To which I say, well, that's too bad for them, but there's no limit on how much I can buy, and besides, your hypothetical upset customer may never materialize, and you're upsetting me right now." After a few months of this exact back and forth, another butcher - maybe the boss? - overheard this conversation and tells me, "I can limit how much you purchase". I say, "oh yeah? how's that? what would the arbitrary amount be? so, it's a subjective thing then, and your call?" what if I want to buy everything in this display case? is there a problem with that?"
Enough was enough. I told my butcher at Sprouts, and a friend who owns several restaurants in the valley about this. They were both shocked. Their individual and collective response was, "why would they want to limit how much you can buy? it's a good thing when we sell out!". Instead, I, as a second generation lifelong Bashas' customer, I have to deal with essentially getting gaslit for being a good customer, trying to get a good deal on food to feed my family.
They both told me to write an email to Bashas'. So I did. Twice. I emailed both: prdept@bashas.com and bashascustomerservice@bashas.com and explained the situation. Never got a response from either of them. My butcher at Sprouts and my local restaurateur friend both ask me if I've ever gotten a response. Nope! So, this review goes on Yelp and Google, and Bashas' loses a lifelong customer. read more