Initial Consultation (5/5):
I messaged HD Custom Installations on a Friday via Yelp and received a text message from Chris in less than 30 min with a quote. We were able to schedule an appointment for that same weekend on Sunday and reviewed everything all through text. This made the whole process so much easier and he was very responsive. He was thorough and straightforward in explaining the work that would be done while breaking down the cost.
Actual Installation (5/5):
I needed 2 Samsung 4K TVs mounted in my new apartment. I already had one TV mount that I was able to re-use for the Living Room but needed an additional mount for the second TV which Chris was able to provide. AWESOME.
First TV (Samsung 4K 55") - Living Room: Included a Samsung Sound Bar, Nintendo Switch, Ethernet Cable, and Google Chromecast with all wires concealed.
Second TV (Samsung 4K 50") - Bedroom: Included a Google Chromecast + HDMI Cable which he threw in for FREE! All wires concealed with brand new TV mount provided by Chris.
The overall installation from Chris and Emilio was top notch. They consulted with my girlfriend and I throughout the whole process to ensure we were happy with everything they did. (Example: TV mount height, cutting into the wall to conceal wires, programming one remote to control the TV + Soundbar, etc.)
They were very professional and kept everything tidy and clean while mounting the TVs and other electronics. They even had their own vacuum to clean up after themselves which we appreciated A LOT as we had only lived in the new apt. for only one day! Chris and Emilio went above and beyond our expectations by making sure our wires were concealed properly and even did some dry wall patch work to make sure you couldn't see where the hole was made. Chris even came back the FOLLOWING Sunday to do some minor touches to the dry wall to match the texture of our walls. AMAZING customer service!
Follow Up (5/5):
Overall, Chris was great at communicating even after the install was complete, making sure we were 100% happy with the work and that everything was working properly. Coincidently, I ran into an issue a week after the initial installation with controlling the Sound Bar w/ the one remote. After texting Chris again he was still very responsive and eager to help. I eventually figured out the resolution on my own, but had already spoke to Chris to potentially set up time to FaceTime and walk me through the settings if I still couldn't figure it out. Again, GREAT customer service.
Conclusion (5/5):
Chris and Emilio are hardworking, down to earth people, who are super easy to talk to and made me feel very comfortable with all the work they did. If you're on the fence of hiring someone to mount your TV properly, don't think twice. Chris and his team will take care of you! I'm a DIY (Do it yourself) kind of guy when I can be, BUT when it comes to handling thousands of dollars of electronics, don't cheap out - it's not worth it! Leave it to the professionals. I will ALWAYS call Chris for any electronics needs moving forward. His pricing is fair and his availability worked perfect for my schedule. Their work makes me proud to show our new place to our friends and family. It really does look and feel "custom" to our style. Lastly, I even spoke to Chris about long term work. If we decide to move out later down the road, we can reach out to him again and he will take everything down properly to ensure nothing is damaged. I highly recommend HD Customs Installations and thanks again to Chris and Emilio for an awesome job! read more