Not sure why there's so many bad reviews. She can be sometimes blunt, but looks out for her patients' best interest and is very informative. She takes the time to talk to me and get to know me. Her nurses and staff are very kind and seem like they genuinely care about the patients. read more

I would not recommend this physician due to the lack of care, communication and overall consideration of their patients. Being brand new to the island, pregnant and already a mother, this office has been very disappointing and honestly upsetting during one of the most precious times in my life. I consistently felt that my time, effort, and concerns were not valued. Communication was dismissive, and there was very little consideration for the stress and energy patients put into navigating prenatal care. I will be finding a new doctor and you should too. read more

I've been coming to Dr. Chen for more than 12 yrs. I have had no issue and find it to be a straight to the point appointment. Dr. Chen is professional and tries to remember details of your family to make it more personable. She may not have the bubbliest personality - she's more monotone but never rude. read more

This Obgyn does not care. Rude doctor and staff. Condescending and dishonest. Lied to my face about their behavior when I advocated for myself. Not professional at all. The other bad reviews make sense...should have came to Yelp first. read more

It has taken me some time to return to this and write my review because I have been so distressed by my experience with Dr. Hung-Ru Chen. In general I use Yelp as an opportunity to express gratitude and to cheer on people's strengths. But I write this review with the intention of protecting anyone in the future from having to go through an experience similar to mine. Without putting my medical history out for public review by everyone in Yelp, I will just say that my concerns were dismissed in the most callous and cruel manor. As I sat in shame, embarrassment, anxiety, and tears she became defensive and critical which then caused me to cry even harder, at which she suggested I "get on meds for that." To say she has a lack in bedside manor as a clinician is a gross understatement. I feel she may lack any empathy or compassion at all. I cannot imagine facing a pregnancy or any health issue with a physician who lacks basic kindness and manors. I wouldn't buy a latte from someone like that, much less go to for such critical and intimate medical care. I also plan on exploring ways to make a official complaint with my insurance provider, as I think her way of being should be officially addressed. The Aiea location also appears to be messy, disorganized, and cluttered which is unsettling in and of itself. It was my first visit to see her, and it will be my last. read more

I don't want to get into the details but I left Dr. Chem after an unpleasant experience. I am very happy with my new OB. Location options still gets 2 stars in my book. I enjoyed some of her witty banter. She did take good care of me when I was her patient but Bedside manner and the way she treated her staff was not ok by me and could be worked on read more

So I have been a patient with Dr. Chen for a few years. Always overlooked then negative remarks from fellow friends, co-workers, etc. about her and her bedside manner and brushed it off since i didn't have to see her monthly. I'm not an OB/GYN appt so with that being said, I am being forced to sit down here in her office after they already took my vitals and even PLACED me in a room to be seen. **DO NOT GO HERE!!!** With the numerous accidents this morning I forgot to connect my Bluetooth to my car Bluetooth. So in a hurry to get here before time I was TEN MINUTES LATE. Her office, blowing up my phone and basically wanting to change my appt. I was ALREADY IN THE PARKING LOT. so this was basically a "favor" from her. What a joke. Because traffic is exactly what I look forward to in order to miss important appointments. So I'm sitting her for exactly an hour since I checked in and she's made the medical assistant remove me from the room and sit back outside. Like she's teaching me a "lesson" like I'm a fricken child. I come back out and everyone in the office smirks and the other patients look at me dumbfounded. An annual takes less than 15 mins with her but because I was stuck in traffic I'm being forced to sit here until she sees her other patients scheduled after me. I am done with this doctor and I am done with her petty ways. If it wasn't for the $25 cancellation fee my butt would've been leaving after they removed me from the room. You can't run a practice and treat your patients the way she's treated many of us!! I worked for a great OB/GYN before she moved off island and I never ever saw my old boss conduct herself in such a rudely manner. If you wanna teach me a lesson then I suggest you go back to school and be a teacher than a doctor because your bedside manner as a doctor is utterly disgusting. To have to jump thru hoops to have a babysitter, to being stuck in back to back traffic, to this?! Yeah, I'm done. I'm signing my release form as soon as I find another GYN to replace this so-called "doctor" and I'll make sure to warn all my friends about her practice and horrible manners!! Thanks, doc! You sure didn't teach me any lesson. The only lesson I learned from this is taking yelp reviewers reviews seriously and never ever considered this place to begin with!! read more

Hawaii Obgyn Cares - Waiting like a good little child. - Obstetricians & Gynecologists Near Me - Aiea, Hawaii

There's a reason why Dr. Hong-Ru Chen was the only OB-GYN of the many of I called who could see me right away. Let me tell you now - it's not worth it. My appointment was at 10:30 a.m., and I arrived at 10:30 a.m. It was my first time seeing Dr. Chen, so I know I was supposed to be in earlier, but it was also my first time at Kapiolani and I didn't know it was going to be so confusing. I called them at 10:25 a.m. to let them know I got lost. Filling out the paperwork took all of 5 minutes. First off: their ipad check-in system is creating more issues than solving them. I clicked the "finished checking out" button, handed the ipad to the front desk after waiting 10 minutes for her schedule another patient, and then was triaged. I then spoke to a nurse who asked me the same information I had inputted into the ipad because "this thing takes forever to load," produced a specimen, and was told by the nurse that I can speak with the doctor immediately afterwards. However, after ALL THAT, I come out of the restroom and the doctor physically ushers me back to the waiting room because I missed the section in the ipad asking for my address. I was then admonished by the receptionist for not verifying all my information. To which I responded, "I would think you would do that before triaging me." Then, the doctor called her 11:00 a.m. appointment. They had me wait another 30 minutes. I was called in at 11:30 a.m. - one full hour after my appointment time. But let me be clear - it's not the wait I'm most upset about. It's Dr. Chen. She finished my sentences (responses and questions) multiple times, AND got it wrong EVERY SINGLE TIME. She would not stop interrupting me. I had to ask her THREE times to simply let me finish talking. She'd ask me a question, and then wouldn't let me finish my response. I mean, who does that? In all her fast-talking and rushing and assuming she knew what I was going to say or ask before I said it, she asked me the same question twice - which would otherwise be fine, but in this case was indicative of the medical care I was receiving: Remiss, dismissive, and making way too many avoidable mistakes. Is that how you really want your medical concerns handled? She conducted her exam. It was fine, but she gave me literally less than a minute to get fully undressed and into the hospital gown before barging in with the nurse. We then went to her office again. I had some concerns about her treatment and was trying to explain my sensitivities and past medical history, but the interruptions were worse this time. I couldn't get a word in. I asked to have her let me speak for the last time, and this is how it went down: "You were late, and I'm seeing you as a favor, and now my nurses are late to lunch" To which I responded,"So your nurses needing to go to lunch takes precedence over my medical care?" To which she said (and this is verbatim): "Yes, I'm rushing you because you were late and normally I would've turned you away, but I'm seeing you as a favor, and now you're making my nurses STARVE and I don't like that" With that, she wrote me a prescription (even though I had concerns about it), and got up to signal she wasn't going to answer any more questions. Then, again, she physically ushered me out of her office. I let Hawaii Pacific Health know that although Dr. Chen is on their preferred provider list, no one should have to go through what I went through. read more

Dr Chen is a horrible doctor. Initially when I started seeing her two years ago I thought she was awesome, very caring and thorough when explaining things to me. Recently I have gone through personal and very life changing problems and doctor Chen knew about it for reasons I don't wish to explain. She had no care what so ever about my well being and was so rude to me because I was 8 minutes late.. Late to check in time, not appointment time so technically I was 3 minutes late. Dr Chen had prescribed a medication for me and did not explain how to take the medication so I had called her after I picked it up via physicians exchange. She called me back immediately which was good but man was she super rude and made me feel stupid when I asked her about the dosage that she forgot to explain to me earlier, and there was no exploration on the bottle (targets fault or dr Chens fault? I don't know) but bottom line, I was being cautious and decided to double check, for that I'm an idiot and deserved to be treated like one by DR CHEN I was supposed to follow up two weeks after so I had an appointment to see her, however life happened and I CALLED TO RESCHEDULE a day prior. When I did make it to my rescheduled appointment, they charged me 50 dollars for missing the last appointment! I was furious!! They brought me all the way there to tell me that doctor couldn't see me unless I paid the outstanding balance along with the dues for that days appointment and they knew I needed to follow up and do blood work so they knew I would HAVE to pay! Then when I do get to see dr Chen she lectures me about missing an appointment and running late and that it messes up all her other patients who are on time! Seriously, it was twice and I had called to let them know I would be 3 minutes late or I gave 24 hr notice that I needed to reschedule.. This lady is a trip! She is so unprofessional and rude and very sarcastic. I've grown to despise this lady because she does not care about your feelings, health or well being! She is disgusting! Recently I received a letter in the mail from her office saying they cannot have me as a patient anymore because I missed an appointment. Really?? You cannot be serious!!! I paid for the appointment that i rescheduled whoops i mean in accordance to them it was a no call no show! I'm not too mad about not being a patient of this heartless woman anymore, but just furious at the way everything went down. I do not recommend dr Chen for anyone! She's a rude, selfish money hungry non caring health provider... Take it from me, don't waste your time, go somewhere else! read more

I happen to love seeing Dr. Chen as my obgyn. I have been a patient of hers for over 5 years. This comes from seeing 2 gynecologists previously, both of whom had ridiculous wait times, rushed and unthorough appointments, and showed no genuine care. I was absolutely relieved to find Dr. Chen, and though it seems a few others have had different experiences with her, I myself have had no problems with her whatsoever. She has 2 offices conveniently located at Kapiolani and at the building next to Big City Diner by Pearlridge. This is an absolute plus to me being from the westside of the island, to not have to spend my time in traffic to drive far for an appointment. Her office hours are very reasonable and accommodating, and I am usually always able to get an appt time I want. She never overcrowds her office, making for uncomfortable times in the waiting room..and she will always see you within at least 10 min from your appt time, if not right on the dot or sooner. This is a huge plus for me! She has always taken the time to show great bedside manner and genuine care for my needs and wants. She is very thorough with her examinations, and will sometimes see you in her office after an exam to input more information into your file via her computer. This shows me that she is interested in me as a patient and that my information is not just going right over her head. She may come off "strict", but I believe it's because as a Dr., she only has your best interests at heart. She will tell you like it is, and not sugarcoat things, which I personally prefer. Her staff is also amazing as well. They are always so welcoming and friendly. Such great smiles, professional attitudes, kind speaking voices, and they also are very personable. I love these girls! I will stand by her as a patient and will be absolutely devastated if I wasnt able to see her as my obgyn. read more

Several months after I began seeing Dr. Karimoto, I received a letter from this business/Dr. Chen saying that Dr. Karimoto was leaving the practice. Dr. Chen seemed to imply in the letter that she was the head of the practice and that Dr. Karimoto was hired after her. I had been a client of Dr. Rosemarie Chang for over 15 years, and when Dr. Chang announced that she was retiring, she introduced her patients to the team of doctors that would be taking over her practice together, Dr. Karimoto and Dr. Chen. There was no indication that Dr. Chen was in anyway the primary doctor. The way in which Dr. Chen handled this situation with Dr. Karimoto seems extremely unethical and left a very bad taste in my mouth. I refuse to go to Dr. Chen. Dr. Karimoto is an excellent doctor who cares deeply for her patients. The few times I talked to Dr. Chen on the phone for after hours emergency, I found her to be rude and not at all client-centered like Dr. Karimoto is. Dr. Chen is one of those doctors who don't seem to listen and only wants to talk. This island is small and word will get around. Very sad that this happened. read more

I can't even give her a star rating that's how bad she was but because it's required I went into her office being that I didn't have time to change the obgyn having confirmed my pregnancy at a clinic she began to make as much as if the clinic workers was beneath her . She told me just cause confirmed it doesn't mean I'm going to believe . So I pee'd in a cup and it was confirmed . She than asked me to remove my bottoms as she would like to examine to how far along I am with an ultrasound . My boyfriend ran to the car to get our money to pay for the visit . He asked the receptionist if he could be in the room to see the baby too . The receptionist said no! I asked dr Chen if he could come in and see the baby she said it wouldn't make sense cause we were almost done. I practically had to beg for an ultrasound picture for him to see . The she looked at me and said get dressed and be in my office waiting . Trying to keep an open mind cause my first visit was similar to this one and I hated it . She proceeded to talk about the pregnancy She than asked me about the birth control I asked for insisting I told the company I didn't need it cause I was pregnant . This was supposedly in the beginning of August . She had the nerve to ask me if I had memory problems ! Cause they wrote a note that I informed them I was pregnant Oh how bad I wanted to reach over that desk . But holding back I explained no one called . Than I told her I got pregnant the end of August not the beginning . And she was shocked Than similar to another Yelp review she told me I had bacterial vaginosis and that she's gonna prescribe me a gel . My mom went to pick that gel up and asked if it was safe for my baby the pharmacist told her no the preferred treatment when pregnant is the pill form I never picked up the meds Today I sit In the ER because she told me to eat what I can keep down which is sweets and this doctor tells me no treatment is the best treatment in the first trimester It's to harmful for the baby . Also that sweets dehydrate the body thats nurturing the baby causing the mother to fill sick Overall I wouldn't recommend her to anyone not will I return to her for treatment . read more

First timer . They told me come in by 130 to check in. (Which took less than 5 min )I was literally the first patient in and then 2 more came after . I noticed the 2 people that came after me went in right away before me. I kept my cool. Then I asked how long is the wait because my apt time was 145 and it was already 2pm, in an instant less than 1 min the nurse called my name. I went in nurse was really friendly . Then I noticed the time just going by... By 235 I just had it. ... Waiting for a full ONE HOUR knowing you were the 1st patient there... And no one letting me know as for courtesy they running behind ? No whatever so ever " just to let you know she will right with you in 10-15" NOT " she will be right with you" and literally wait another full 60 min to get seen after checking in that took 5 min ! And checked in way before anyone else did . Perks : an iPad upon check in , that's all read more

I was referred to Dr Chen after my regular Dr spotted an irregularity in one of my tests. I was scared and the time up to my appt was a blur so it never occurred to me to do any research. The morning of my appointment I looked her up on yelp and was horrified. She was made to sound like an old monster. So on top of being scared about my health I was now terrified of the dr too. From the moment I walked in I was warmly greeted by Shelby at the front desk. Audrey (the assistant, really hope that's her name) is awesome, very caring and friendly. Dr Chen was nothing like the reviews I read. No, she was not warm and fuzzy, but she was friendly and I came away knowing that this doctor knew what she was doing and if I had something wrong, she would take care of it. Over the next couple of visits, I was still scared and she was was helpful at making me feel better and that there were options no matter what. Always giving me all the facts and supplying me with all the information necessary. My last visit was great news and she seemed excited to tell me. If you need a doctor who feels like a friend then maybe she's not for you, but if you need a doctor who seems like a smart doctor and you can get your hand holding elsewhere, then I highly recommend Dr Chen. read more

Dr. Chen is a HORRIBLE doctor, and if you are considering being a new patient of hers I would advise against it. If you are an existing patient, and have not experienced her terrible services, then it will only be a matter of time. Trust. And do your research...read the reviews...there is a pattern in the way she treats her patients that results in people like me wanting...needing...to find a new doctor! I am thankful that she had not delivered any of my past babies and will not be delivering any future babies of mine! Dr. Chen is rude, condescending, she is not personable, she doesn't spend quality time with her patients (average 5-7 minutes per patient, if even that), and she definitely treats her practice as a regimented business where she just cares about making money by spending the least amount of time with patients. Dr. Chen has no personality and does not know how to relate to her patients in a caring, patient, kind way that you would think a Obstetrician/Gynecologist would! In her line of work, you expect doctors to form a great relationship with their patients, especially with all the poking, prodding, and even delivering of a baby that they might be doing. Instead, she spends less than 10 minutes consulting with you - while you have already waited at least 40 minutes in the waiting-room! And when you start asking her questions about your own health she gets very antsy, and she makes you feel as if you are wasting her time! Time that I actually pay for, though! On numerous occasions she has seen me for about 5 minutes - just to basically do the exam (press on your tummy, do the smears, etc.), and that's it! Very rarely any conversation - basic conversation. If it has nothing to do with medical, she doesn't talk about it and she doesn't want you to even talk about it. Basically an in-out-as-fast-as-she-can type of setting, so she can sit in her office for the next 25 minutes doing all her paperwork/logs before she sees the next patient for 5 minutes. She has no tact, she can't relate to people on a personal level, she is condescending (talks to you like you are a child...doesn't trust what you tell her...is skeptical of what you are saying (even after I've been through childbirth on 3 occasions! and had way better doctors than her!)), and she will never apologize for anything (from being a little late seeing you, to poking and prodding you in ways that left you bruised and bleeding). I was a patient of Dr. Rosemarie Chang, before she retired a few years ago (around 2012/2013). Dr. Chang was the best doctor - she was caring, patient, and she made you feel like she wanted to be a part of your life (delivering your children, taking care of your personal women's health needs). The ONLY reason I stayed as a patient even after Dr. Chang retired was because the office already had my medical records and I was quite familiar with the location (and convenient to get to from where I live). I truly should have left Dr. Chen's office after the first few horrible/cold visitations there! I would definitely NOT recommend anyone going there! (Unless you like having a cold, rude doctor poking and prodding you and possibily even delivering your babies!) read more

Meh. I've experienced better is the correct way to explain Dr. Chen. Positives: Her office has a good front end staff and is high tech with the ipad check-in and payment system. In other news: She is an Iolani graduate, and well educated as a MD. I must say she is completely book smart but lacks tact and any trust or compassion for her patients. Being an brilliant doctor but lacking bedside manner and social skills to connect with patients is difficult in such a customer orientated-driven business. For example, because her own office records were not updated for whatever reason, she did not trust my word that I went to my Fetal Diagnostics appointment, she questioned both my partner and I, and kept implying that we were lying to her. This is my first time being pregnant, and we are honest people... I would have told her the truth if I didn't go. After the 3rd degree, she then left the office and called the Fetal Diagnostics office to check if I went. When we later called to her office for the end consultation, she knew she was wrong because we could overhear her conversation over the phone from where we were waiting, she did not apologize to us and just glossed over the situation. Watch your insurance statements because her office doesn't give a break down of your co-pay: She was charging my HMSA insurance and collecting from me $40 co-pay per visit because she insisted on "unnecessary" scans for my pregnancy. She, nor the office staff could explain this, I had to find it out myself via my insurance company... if she was to just do the regular: monitor heartbeat, measure, check sugar levels, down there check-ups, etc. the co-pay would be $15 or covered. I only say "unnecessary" because I am not a high-risk pregnancy, I did not need to be scanned every time I went in. That was why she was sending me to the Fetal Diagnostic center in the first place was to get scanned by the professionals there. Lastly, I also asked her if she could send me her written records regarding my pregnancy progress and on two occasions she said that she would do so, but never did. During the middle of my pregnancy (though it was stressful to find another OBGYN), I have since left her care and am glad that I did. read more

Similar to others, I stayed after years with Dr. Rosemarie Chang (who was absolutely amazing and caring). I have had a few appts and was neutral until I had something come up, which required me to fly to the mainland and I let the office know. Thought everything was fine, but when I made my next appt, they said I had a $25 cancellation fee and were pretty rude. I thought it was strange no one told me when I called in initially to reschedule. So I paid on the phone and thought it was fine. Came in for an annual appt today and they said I had to pay $25 for cancelling my last appt. I said I paid, but they said I had to show proof. Wouldn't that normally be in the billing record? So here I am waiting for an appt and I have to go through my emails to prove I paid or they weren't going to see me. Horrible customer service. I've been waiting for awhile in the office, hence I have time to write this review. Disappointed, as wanted to give this doctor a chance, but will be going to look for another doctor. PS - on the way out, they asked to see my receipt again for the $25. I asked if they were joking, but they said they wanted to take a photo of it because it may have been from another office. Really? read more

Hawaii Obgyn (NOT) Cares, should be their name. Dr Chen was my obgyn and must say she is the worst obgyn in Hawaii. Here is some of the unprofessional comments Dr. Chen has said to me: I ask for her recommendation on prenatal vitamins, her response, "Just take the cheapest prenatal out there" and she said this in a hurry. She's always in a hurry, no time to really care about patients. She seems more interested in making money and taking on new patients without caring for them. Yes, she seemed nice in our first meeting but I think that's just to get my business. "I cannot just look at you and tell you that you can get pregnant, we need to do tests." That was a very unprofessional and unnecessary comment. I immediately knew she had issues. A few weeks later, I became pregnant and didn't have time to change OB yet so I went back to her for the time being. Dr Chen left me a voicemail telling me I had a small infection and need medication gel for it. I got the medication gel the next day. A week later I lost my baby, I had a miscarriage :( I was in so much pain and heartbreak, confused why this happened when my baby had a strong heart beat at 8 weeks. Miscarriages is truly a very traumatic experience. At this point I needed to find out what infection I had since she only said a "small infection" . So I called Dr Chen asked her what kind of infection I had (I needed to know for future reference) and the rude Dr Chen said, " I thought I already told you this, why are you asking again" I immediately told her shes being rude and that she only mentioned infection without any other info on my voicemail. Then she told me I had Bacterial Vagnosis and then said the utterly most unmannerly comment anyone can say to a mother that just had a miscarriage: "Your not Pregnant anymore so it doesn't matter, we only treat this infection when someone is pregnant but since you had a miscarriage, you are not pregnant anymore" I almost fainted, she had to rube it in my face that I had lost my baby. she has no sense of decency! I saw my baby slip out of me, of course I know I'm not pregnant anymore, shes such a rude dumb person. To top this off, she went on telling me that she no longer wants to treat me anymore and advise me to go find a new OB immediately, she said my treatment ends today, over the phone! ...I had just gone through a miscarriage 4 days ago! Not only a Horrible doctor, she's a Horrible human being. Please, ladies reading this, please consider other OBGYN because I do not want anyone to go through a miscarriage and have to deal with her crappy service. Oh, her office ppl rarely picks up your calls and forgets to call back. read more

dr. hong-ru chen has the tact and bed-side manner of a spiny sea urchin. I had to say something because what my wife experienced the past couple of months is unacceptable. dr. chen has no patience and snapped at my wife about her medical problem and because of this my wife changed to another doctor. later i found that my daughter was going to dr. chen and found that dr. chen had screamed at her and and walked out of the room because my daughter had come to her to see about a bump near her breast area. dr. chen was upset because it was not on her breast and told my daughter that you are wasting her time. my daughter did not know any better regarding the bump and was concerned so she went to see dr. chen. because of this encounter, my daughter has not seen any doctor at this time. being that I just found this out, I am convincing my daughter to see someone else, that every one is not a dr. chen. I am posting this because doctors like chen should really get a reality check to see if they really are there to take care of people or make money. read more

I really would give "NO STAR" for this Doctor. Her predecessor was in my opinion, one of the BEST doctors (Dr. Rosemary Chang). Dr. Chang delivered my 2 babies and was my doctor for about 20 years. First timer with Dr. Chen. They told me come in by 8:45 to check in. (Which took less than 5 min ) I was literally the first patient in and then 2 more came after.) I noticed the 2 people that came after me went in right away before me. I kept my composure, but, I felt discriminated against. Then I asked how long is the wait because my apt time was 8:45 and it was already 9:45. When I finally saw the Doctor, I was scolded by Dr. Chen (who could be my daughter) and I was told to be prompt next time. She said that I was supposed to be there 15 minutes earlier to fill out paperwork. NO ONE called me to tell me to come in earlier than my appt. time (and I know they have my cell number). She said she skipped over me and saw a couple of patients who came in later than me, but, according to her schedule, they were on time. I told her she was "RUDE." In fact, I should've told her that I would send her an invoice for wasting my time. My hour wasted was precious to me and my time is money, too. I frankly wanted to walk out of that office, but, since I waited so long to be seen, I just bit my tongue. Forget about going back. No thank you! read more

Be careful! I came to this doctor pregnant and in need of care. She saw me monthly until the day came when I tested positive for gestational diabetes. On that day, her office made me an appt with a diabetes educator and then left me a voicemail saying to call them direct to reschedule if needed. I ended up rescheduling it for 5 days later. During that 5 days, a certified letter was sent to my house from Dr. Chen stating that because I missed my diabetes education class and i am a high risk, she can no longer treat me and that I must find another doctor. (Mind you, I am 6 months pregnant and without a doctor). No phone call asking if everything is ok or have I rescheduled the appt. Nothing! NO, Hawaii Obgyn does NOT Care. She dropped me just like that. I had kept every other appt. This was not a habit or anything that would justify being dropped. But when doctor's allow the power to get ahead of the purpose they serve, things like this happen. What's more is that she is NEW. Not a lot of experience to know bed side manners but I do expect a baseline knowledge of courtesy and respect. At the very least, Dr. Chen, consider leaving the patients you drop with recommendations of other doctors they can seek help from. It's a horrible feeling to be dropped. It implied I was an irresponsible person, which I am not. Remember this Dr. Chen, the people you pass on your way up, may just be the same ones you pass on your way down. Until then, don't be misled by this doctor. She cares more about herself than her patients. Sorry if this is rude but when you are a first time expectant mother, trying to do everything in the best interest of your unborn child, having a doctor who understands and cares means the world. I thought I found that with Dr. Chen but was wrong. Thankfully I found a doctor who still cares about his patients. I'm so happy now with my new Doctor. I should have switched a long time ago. read more

Dr. Rosemarie Chang was the best Doctor and I'm so sad that she has retired. Dr. Hong Ru Chen and Dr. Karimoto took over her practice. I had made my first appointment with Dr. Karimoto she is a great doctor too and very caring for her patients unfortunately she left the practice. Dr. Hong Ru Chen took over my care. I made one appointment with her and NEVER AGAIN will I go back! She's very RUDE and has no care towards her patients. She was in such a hurry and did not really take the time that she should have to see me. WORST OBGYN EVER!!!! read more

My Primary physician referred me the WORST OBGYN Dr Hong-Ru Chen. This doctor made me feel so uncomfortable when asking questions on my first visit. For someone who knows nothing about me or my medical condition, she is self diagnosing me when I told her that there is Breast medical history in my family, telling me that I have a 95% chance of getting the same illness. Why I'm not getting tested for the gene, It's my choice should I get tested or not. And you don't have to tell me about Angelina Jolin. She also questioned me about the breast ultra sounds scanning that I received a few years ago at the Artisan Center in town. Just because I couldn't remember the names of the many nurses, techs and doctors that I spoke to, she made it seem that I was making this up!!! Yes I know the difference between a Mammogram and Ultra Sound Scan, duh !!! So before you open your mouth about anything, you should review my charts first! Btw, I thought I was going there for an annual exam, which has nothing to do with my Breast. I leave that to the experts at The Palimomi Women's Center or The Artisan center. I wish I had review the many comments on Yelp before going to this doctor, however I trusted my Primary Physician. I will be going back to Dr Jamm's office or to Dr. Leialoha, who are much more competent. Yes I walked out of her office, not getting the exam that I was there for, so please don't even try to bill me for my co-payment!! So ladies, should you need an OBGYN, please do not go to this CRAZY doctor. She does not deserve any star ratings, just a big thumbs down !!! read more