This review is for Dr. Lauren Sword. My old OBGYN moved away and all the other providers in the…read moreoffice were booked solid so I decided to try Dr. Sword who had a wide open schedule. I went to see Dr. S for a routine Pap and OBGYN visit, which was quick and no frills. She was nice enough, did the exam and we were done and I was on my way. I paid my co-pay at the office which is their requirement. This is where things get fishy. My HMSA PPO co-pay is $12, they charged me over $22. Yes, there is tax etc. but it still didn't add up. Whatever I paid the co-pay. Background info: I see her mid January and my HMSA PPO insurance coverage is up the end of January. I called HMSA and made sure her visit is covered (it was they said) and the claim was submitted to HMSA. DONE, or so I thought. Fast forward to end of Feb, I get a bill from Dr. Sword for $586. I think WTF? Turns out she reversed my original office visit of 20 minutes to 30 minutes and submitted a new claim Feb 15th. I call HMSA to find out what's going on and since she cancelled my original claim outside of my insurance and resubmitted I now have to pay the full bill. I also called their billing department and talked to Nelvi Antonio, who would not listen and kept talking in circles. She admitted that my original claim with Dr. Sword did go through and when I asked her WHY 3+ weeks later they cancelled and resubmitted a new claim she wouldn't answer and kept talking down to me like I didn't know what I was talking about. Terrible service and rude. Nelvi claims that they mistakingly filled me as an existing patient (which I AM) but since it's been years since I came in they must file me as a new patient again. Sure, fine, but it took you 3+ weeks to figure that out? No answer to why you didn't do your job correctly in the first place? No accountability. Shame on you Nelvi for doing an awful job. Do it right from the beginning and learn some customer service. Can't even explain or have any accountability. Very upsetting that weeks after my visit Dr. Sword is now trying to get more money out of insurance. I think that's called FRAUD. Thank you Dr. Sword for messing up my insurance claims and now I'm stuck with a $586 bill that was originally covered via my old insurance. Beware of this office, they try to charge your insurance more and more to get more $$$$$ and then their billing department has no clue and tries to scape goat out of any responsibility. Dr. Sword please fire your billing company, they are doing you a disservice and chasing away clients. I will NOT be back to your office.

Dr. Sword is amazing! She is friendly, knowledgeable, open minded and takes her time. I never felt…read morerushed during my exam. She listened to all of my (numerous) issues and made sure to ask all the right follow up questions. She ordered tests that no other ob/gyn before her bothered to order even though my symptoms aren't new. She was also very up to date about the latest options for issues associated with menopause and perimenopause and didn't feed me some old school B.S. about hormone replacement being public enemy #1. The person who gave her a bad review bc of a billing issue really did her dirty! It sounds like they had an issue with the practice's biller, not with Dr. Sword's performance as an employed physician of the practice. When I met her today I was just so shocked someone would ever give her less than 5 stars! She is just the sweetest, kindest, person. Highly recommend!!

Truly one of the best doctors I have ever had. I've been going to Dr. Shigezawa for years and I'm…read morevery lucky she's my OB. Her entire staff is excellent as well! I highly recommend.

Dr Shigezawa is so nice and good at what she does. I was very nervous about the procedure. She was…read morevery gentle and quick that I didn't feel any pain. I feel so lucky my physician referred me to Dr. Shigezawa

I was accepted as a new patient today by Dr. Sugibayashi. I received excellent patient care by Dr…read more Sugibayashi and all of her office staff. I was given valuable information and options for treatments. Explanations were detailed and presented in a professional and caring attitude. I am truly thankful to be a patient of Dr. Sugibayashi and her staff!

I have been seeing Dr Sugibayashi for years (well over 13) and love her. She's extremely personable…read moreand realistic. She will give you all the options needed for anything along w pro's and con's and leave the ultimate decision to you once you're educated. I have never had any doubt about her capabilities. Located in POB III on the 6th flr. Everyone from the receptionist's to the RN's have been professional and pleasant to work with.

I found Dr. Baldillo to be pleasant. However, I did have an issue with lab tests that were not…read moreprocessed properly. i felt her office did not have a good relationship With the processing lab who made decisions without contacting her office and I had to call HMSA to intercede on my behalf. I chose to find another doctor.

Dr Baldillo is a great Dr. She makes you feel comfortable and at ease. Very professional and and…read moreknowledgeable. I would recommend her to anyone looking for a a great gynecologist.

This review is long overdue, not really a review person but had to write this so others may benefit…read morefrom this wonderful person. Dr. Kimberly Perkins was my wife's OBGYN and stood by us throughout our entire journey. She is a wonderful person--warm, compassionate, and incredibly reassuring--yet confidently assertive when it comes to providing the best care possible. On delivery day, she was with us for over 5-6 hours, guiding us through every push, every moment, and every emotion. That level of dedication is rare. She is truly an amazing human being and one of the best doctors you could ever hope to have by your side during such a magical and life-changing experience. We felt safe, supported, and genuinely cared for every step of the way. Thank you, Dr. Perkins, for everything--for your patience, your strength, your kindness, and yes, for putting up with our tantrums while still standing your ground when it mattered most. You are truly exceptional and amazing. Ashish & Loraine

This experience left me feeling really unsettled. I called…read morethis office on June 1st after being referred to Dr. Kim Perkins. Instead of simply scheduling an appointment, I was asked a long list of questions and told my information would be reviewed by the doctor to decide if she wanted to accept me as a patient. Meanwhile, my insurance website clearly listed her as accepting new patients. When I followed up on June 10th, I was told she decided not to accept me. When I asked if this was normal, I was told yes--that the doctor wants to ensure patients will be "good" and follow directions of care or something to that effect. Somehow, I found myself actually trying to convince the receptionist that I would be a "good patient," which in hindsight feels pretty awful. No one should feel like they have to plead for medical care. I went on to call another doctor the same day and was treated with professionalism and respect--asked basic questions and scheduled immediately. This whole process just felt unnecessary and, frankly, a bit gross.

Best DO! Super calm, kind, takes her time, very competent and your voice matters. If you want…read morewhole-patient care, check out Healing Tides, Dr. Shauna Raboteau's office.

I was so pleased to finally find a doctor that I can talk to, and who will listen to me and who…read moreunderstands how I feel about medicine and understand how I feel about trying to do things the natural way with foods and stuff. I was so happy we didn't have a time limit of 15 minutes where you cannot even explain anything.

I've seeing Dr. Cheryl Leialoha for over 30+ years. I just love her! She is very thorough and kind…read more She lives up to her name Leialoha because she possess the Aloha Spirit in her (full of compassion and kindness). She has diagnosed me 2x for Cancer. 1st 1998 Non-Hodgkin's lymphoma and referred me to a fabulous Oncologists. I've been a survivor for 27 years. Then in 2016 I was diagnosed with Invasive Ductal Carcinoma. I'll be forever grateful for all the heartfelt and comprehensive care provided to me throughout the years.

I'm quite picky when it comes to medical care. I observe front and back office since I used to work…read morein a clinic. This office is professionally run. They are up to date in terms of technology, procedures and equipment. The staff are organized, friendly, efficient and have great communication. Patient education and instructions are clear. The doctor, I'm sure, is responsible for the office success. Dr. Leialoha has excellent bedside manner. She showed empathy during all of my physical (and emotional) ups and downs. I really admire her accomplishments and highly recommend her as a physician and partner in your own personal health maintenance!

Customer service was unprofessional. The staff scheduled an appointment for the following year…read morewithout informing me, and then insisted that I pay the no-show fee for an appointment I was never aware of.

Dr. Huang is the best! She delivered my 2 daughters, has calm demeanor, answers all my questions,…read moreand she's caring. Staff is friendly and helpful.