Customer service was unprofessional. The staff scheduled an appointment for the following year without informing me, and then insisted that I pay the no-show fee for an appointment I was never aware of. read more

Dr. Huang is the best! She delivered my 2 daughters, has calm demeanor, answers all my questions, and she's caring. Staff is friendly and helpful. read more

Overall Review for the office and Dr. Huang when i used to go back in 2016 and some incidents that happened to my mom recently. Staff: 0/5 Doctor: 2/5 Office: 2.5/5 It took forever to make calls to the office for an appointment. I would be put on hold for 10+ minutes and they would hang up on me. Took multiple calls before I was able to get an appointment. When I went to the office, it was the usual fill out forms, but the staff gave off a feeling that they did not enjoy their job. As many have said in the past, office was packed as they were one of the few that accepted new patients, especially QUEST patients. When it was my turn to be seen, it felt very rushed, as Dr. Huang did not ask me many questions, it was just get in for pap smear, and get out type of thing. Fast forward a few years as I have changed doctors because of how I felt about Dr. Huang's office. I find out I actually have PCOS, and that could have been discovered if Dr. Huang and her team has actually paid close attention asking how regular my cycle was because it has always been irregular. Also, Dr. Huang has never used the ultra sound wand on me, another reason why it was never discovered. Now fast forward to 2021, my mom has been going to Dr. Chung all these years due to language barriers with other doctors and has stayed with this office despite how unprofessional the reception staff are. We have stumbled to a bigger problem. They are billing us incorrectly!!! My mom has received a bill from DLS to pay for her pap smear despite the fact that it should be covered by insurance. DLS has contacted the office for them to correct this error, but they did not. This is not cheap, its $125 due to the office's error. (Currently not solved as HMSA is unable to get a hold of whomever is in charge of billing) read more

I travel all the way from Kapolei to come to my OBGYN Dr.Huang. I really like that she continues to stay so knowledgeable in the latest of medicine, she is an excellent woman, also a parent and she's delivered both my sons who are tweens and teenieboppers! Lol Additional gems of this office are my nurses Kimmy and Ines!!! They've been with Dr.Huang as long as I've been going to her and they are EXCELLENT! read more

It was super easy to get an appointment with this office. Dr. Huang isnt available to see new patients for months, which is standard here in Hawaii but if you're willing to see a nurse practitioner you'll get an appointment right away. I can see of why it takes a while to see Dr. Huang if you are a new patient. when I was there the office was slammed from people waking in to constant phone calls. There were so many people there, despite the large waiting area, a few patients waiting to be called for their appointments had to wait outside. The ladies at the front desk were very accommodating and helpful. I had a bit of a snafu with my insurance, referrals, and changing of PCPs, but they were so kind and got it resolved for me. Kimmy the nurse, that assists Dr. Huang, with taking vitals and reviewing medical history, has such a wonderful personality. To my surprise on this visit the nurse practitioner did not examine me but Dr. Huang did herself. So that's something to keep in mind, when booking an appointment, there is a possibility that you may get the doctor. Dr. Huang is very positive, gives great medical advice and is easy to talk to. I'd also like to add that the office, runs very well, they had me out in about a half an hour from the start of my appointment to the time I left! read more

Came here to get my hepatitis A shot for work and they gave me really fast service. I made a appointment at 8:45am today to get the Hepatitis A shot from Dr. Diana and she asked a few question about if I was in any surgery or take other medicines. I got my Hepatitis A shot prescription from Dr. Diana right away. She told me to go to the 8th floor for the pharmacy to get the hepatitis A shot there because it's faster and it's downstairs too. They said I get a shot today and another shot in 6 months from now. The service was really fast and we didn't get to wait long either! I went downstairs to the 5 minute pharmacy to get my shot and I got it right away too. Usually you make appointment but it wasn't busy so they gave it to me right away. I was happy that I got my shot already. Thank you. Dr. Diana read more

Diana Huang, M.D - Doctor's room view - Obstetricians & Gynecologists Near Me - Honolulu, Hawaii

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Last year I came here to get my nexplanon replaced and it was a terrible nightmare. First I was told that I had to make 2 appointments, once to get I removed then one more time to get a new one inserted. I questioned them about this and they said that insurance wouldn't cover it as 2 appts. So basically I'd have to get my arm cut twice. I told them I've had it replaced twice on the mainland and it was always just one appt. Finally- weeks later, they called and said yes it can be done in 1 appt. When I arrived for my appt the wait was really LONG. I always arrive 10 mins early, so when the dr is 15 mins late that means I've waited for 25 mins. The nurse practitioner was not familiar with this type of birth control so she did not make me comfortable. She injected me with the numbing shot, however she didn't wait until it fully kicked it. I yelled when she cut into my arm. She did not stop. This was the 3rd time I've done this procedure and it has never hurt. The waiting room was full of annoyed people because the appointments were all running late. I wanted to write this review sooner but I don't as so annoyed and I wanted to calm down. Now... one year later I'm here again, surrounded by people who are upset because the appointments are running late. Ugh. I should've looked for a new Obgyn. ...soooo... There is a new NP here and she is way better than the one they had last year. She sent me a hand written note to thank me for being a patient and also to say they're working on their wait times. I was very impressed. read more

Unfortunately, didn't perform full standard care checks as needed annually. Instead, trying to sell additional services not covered by insurance, costing thousands of dollars. Will not be returning. read more

I came here because I was pregnant and didn't have a OB at the moment, I found Dr. Huang's office since it was close to where I work. My first few appointments was with Dr. Chung because Dr. Huang had more appointments but later down the road I had Dr. Huang when I was halfway through my pregnancy. Dr. Huang was nice and caring made sure I had all my questions asked since I was a first time mom. On the night before I went into labor I called Dr. Huang late night because I was very uncomfortable she told me the contractions should be painful like I wanted to cry. It wasn't painful for me but very uncomfortable, she said it probably wasn't a contraction since it wasn't painful and hung up. Later on the night I made the decision to go to the ER since I couldn't sleep and I was very uncomfortable. Told me that I was having contractions and Dr. Huang came promptly before her trip to the mainland. She made the delivery as short and smooth as possible, it was a good thing she didn't miss her flight because of me. I also loved that she was so supportive during my labor and calm. read more

This review is of the lack of ethics this practice has and not of the actual doctor herself as we never got to see her. We had just moved from another island with my wife about 8 mos into her pregnancy. We were with Kaiser previously and since she had her entire prenatal with Kaiser, we decided to stick with Kaiser until the baby was born. Now she's covered under HMSA, and we needed to find a OB for my wife. I called all over looking for someone who would be able to take a new patient and this practice pops up. I called asking if they took new patients and the assistant told me "yes," and asked me a few questions. I specifically told them that she delivered in Kaiser and now I have HMSA, and she still took my appointment. Fast forward to two weeks, the day before her appointment, and I get a call from the office. The assistant asks me if Dr Huang delivered the baby, and I told her "no, she was delivered in Kaiser." She then proceeds to tell me that "Dr Huang said unfortunately, she wouldn't be able to accept my wife as a new patient, as she didn't deliver the baby." WHAT?! If she delivered the baby, she wouldn't be a new patient! The assistant gives the obligatory apology with no emotion nor help and that was it. So, because Dr Huang and her practice decided to wait until the last minute to cancel my wife's appointment, she has not seen any OB a month after she's given birth as we thought Dr Huang was going to take her. Now I have to start the process all over again when this could have been done 2 weeks ago. Thanks Dr Huang and the top notch team you have! read more

Couldn't make an appointment with Dr. Huang so I made an appointment with nurse practitioner. My appointment was at 10am and I was told to come in at 9:30am as it's my first visit here. It's already at 11am and I'm in the room but still haven't seen a practitioner.... They seem nice but the wait is just way too long for appointment. I almost changed my appointment for another time at 8am. I changed it from 2 star to 3 star as Dr. Huang felt bad and came in room and she did more than what I had appointment for. read more

I really don't have too much complaint about Dr. Huang other than she is not too personable and she barely spends time with you and when you tell her how rude her staff members are, all she says, "Okay I'll tell them." Tell them what? With that said, the their BIGGEST problem is the staff members. They are down right rude, absolutely unfriendly on the phone and not accommodating. Trust me I am a HR Manager, and if I was their HR Manager/Office Manager I would fire them all! I've been trying to schedule an appointment with Dr. Huang for over a month to remove my IUD which supposed to be removed 1.5 months ago. And now I think I have an infection and still I cannot schedule due to conflicting schedule with my work. I called again today, first I was put on hold for 10 minutes. So I hung up and called back and this girl called Asia was so rude I start yelling at her. I requested to speak with the Dr. but apparently she doesn't take the call during her "examining hours," but I would get a call back from the Dr. during lunch time. Lunch time came and went and I left work at 5 and still no call from the Dr. The pain in my lower ab got worsen, I called Physician's Exchange and got hold of the Dr. and she said come in tomorrow at 8:45 AM. When i complained about her staffing, all she could tell me, "Okay, I'll tell them." Ugh! I also kept getting invoices for a bill that I already paid as well. read more

I was a bit hesitant to come here at first due to the bad reviews on the staff. However, I'm truly glad I decided to go anyways since Dr. Huang has a strong following! I was pleasantly surprise their staff is actually not so bad at all. I think if you come in and smile to them and help make their day cheerful, they are willing to give back in return! All the other reviewers might have been grumpy or something...hmm. Anyways, as far as Dr. Huang, I LOVE her. She's got the sweetest demeanor ever! Every time I have a concern, I call the Physicians exchange line and they have her call me back promptly! She makes me feel confident that my baby and I are in good hands! read more

The office houses three doctors and their patients. While the receptionists have a lot to juggle, they were nice enough to answer all the questions I had, while I filled out the paperwork. On my first scheduled appointment, there was a hiccup. The person I spoke to on the phone had entered my name into their files incorrectly. But on the day I arrived, the person who checking me in quickly remedied the situation, and made sure the doctor still saw me that day. In my experience, Dr. Huang has put me at ease with all of my prenatal concerns. She's positive and doesn't try to instill any unnecessary fears, like I have experienced with other doctors in the past. She is thorough and overall, in my opinion, a great OB! read more

I went to see the nurse practitioner and she was great. She was very nice and knowledgeable and she knew right away what was wrong with me. The front desk staff is friendly and fast. However, while I was getting my insurance card out, I saw a lady, who I think is the manager because she was not wearing scrubs like all the other staffs. She started to whisper to one of the front desk girls very nasty things about another patient like "How is she pregnant? Who would want to sleep with her, she's so ugly" I couldn't believe what i heard. It made me really sad to know that people like this existed. I really wanted to leave the office right when I heard what she said, but I need to get seen for my problem. I don't want to be on her level but she needs to look in the mirror herself because she looked like she paid a lot of money to look like what she is right now but to be honest she just look like a cheap whore who likes to show off her saggy cleavage. I feel bad for the nurse practitioner, she shouldn't lose business because of someone like that works for her. I will not go back to this office ever again! read more

What they say about Kimi...all true. She's amazing. I've been going to the office since Dr Waki-Ho was the doctor...she delivered my nephew. Dr Huang is a wonderful doctor. Dr Chung delivered my son. All thumbs up. read more

Nice and friendly staff! Kimmy the medical assistant (I think!) is such a sweetie always in a positive cheery mood every time I come here on my appointments. What I also like about this place is that you're always on time when you're scheduled not much of a long wait and by far the shortest time I have to spend waiting to get checked, and trust me nobody likes waiting in the doctors office!! read more

Diana Huang and Kimmie the nurse assistant gets 4-5 stars, the front desk/office staff I would put 0 if possible. I had been coming here throughout my entire pregnancy. The desk help always had people wait until they finished whatever they were shoving down their throats because it was so much more important then the reception job they supposed to be working right? Always giving attitude like "just wait. What. If you don't like it here you can go see someone else." dealing with ignorant arrogance for 8 months of my pregnancy. They took my health insurance cards down twice, put it on someone else's file. And kept billing me for every single visit. Then they realized they were billing someone else's crap to my insurance that I was paying FOR ME. Took off 3 of the months but left 4 of um with raised prices because apparently I was not covered by aloha care at the time. I contacted aloha care and they advised me to send them a letter to Bill aloha care. 3 letters later and a few miss calls from aloha care themselves, Diana Huang's office staff did not respond. If you want a angry stressful experience every time you gotta go check your dwnstairs when you pregnant be my guest. Otherwise, I hope Diana Huang finds better front desk help. As a receptionist I find her staff inconsiderate and filthy leaving food and trash out attracting roaches and what have you. read more

highly recommend Dr. Diana Huang. she is the nicest doctor i ever met, always make me feel like everything is in control. the only thing bothers me is the staff, especially the girls answer the phone and greet people. today this skinny, tan, Filipino girl gave me attitude, totally racist. read more

She delivered my first baby, and it was a good birthing experience. I really like that she delivers all babies herself. This felt way more comfortable than meeting someone for the first time and them having their hands in my hoo-ha, if you know what I mean. In terms of communication and service- she loses a star because I definitely feel that she could/should have given me more information about the norms of pregnancy than she did- especially since this was the first time I was going through this. Instead, I had to rely on the internet for all of my education, and the great folks over at the genetics center in the pan am building (Dr. Chen is wonderful). It was like Dr. Huang is there to just check the baby's heartbeat and my weight gain, and that's it. She doesn't even tell you what to expect during your next visit, or what normal weight gain is, to avoid nitrates, etc. etc. It's literally just checking the heartbeat and your weight gain. When answering my questions, she sometimes seemed dismissive and condescending (maybe because she was rushing to the next patient). She's a nice person, and very calm. This helps in the delivery room. But, during office visits, she really doesn't spend a lot of time with her patients. She loses another star because I ALWAYS felt rushed, like I was burdening her and her time. I understand that this is a business, and time is money, but instead of over scheduling, maybe more time could be spent with each patient. I would think that in this particular field, it's not just about the results of tests, but also about educating patients so they know what things to avoid, and what things to embrace... If patients are aware of norms, it's easier to not worry and to do the best for your growing baby. Maybe she's been at it so long that she takes it for granted. Isn't part of her job to educate us into healthy pregnancies? She also doesn't seem to do an intake interview on the first visit (as many OB's do) to ask about safety in the home, concerns, etc. Again, pretty standard practice that many other offices do. As others have said- her staff is less than ideal. I've had several appointments messed up by the front desk without apology. At least they smile now, i guess. The waiting room isn't very warm. No pics of babies. A lot of asian-inspired art, but nothing warm and fuzzy. If you're looking for an OB, you can call the referral line at Kapiolani to see who's accepting new patients-- 808-535-7000. If you're not a first time mom, this might be a good fit for you. She's very nice and calm, but won't spend a lot of time holding your hand, even when you voice fears/concerns. read more

The first time I came here I saw the nurse practioner and didn't have such a great experience. Also as mentioned before the front desk girls aren't the friendliest. The wait was incredibly long. That was about a year and a half ago. The experience was so terrible I put off my appointment for awhile, but finally decided to suck it up. This time the wait wasn't too bad at all and the girls at the front desk were quick and helpful. The five stars is for my last experience. Dr. Gwendolyn Chung was awesome and made the whole experience as comfortable as possible. She makes me not dread going to the gynecologist. I'll be back to see her. I'll say the only thing that made the experience strange is when I left, I wasn't too sure if I had I balance or if I needed to do anything before I left and all the front desk girls just stared at me awkwardly and silently.. Ok. Bye, thank you. Haha read more

Sorry, a bad experience that must share, especially if you are seeking fertility/pregnancy consultation. I thought I would update my review with greater happiness at 2nd visit, unfortunately, I had to alert people. I had a consultation with Dr. Huang who suggested to collect my husband's sperm for analysis and to call in for my tube scan at Queen's hospital once I am on my 1st day of period cycle. When I got the instruction sheet of the sperm collection (the print on the sheet looks very aged), the staff told me to collect the sperm and send it to ANY of the labs listed on the sheet WITHIN ONE hour. ' What the staff said was actually what it said on the instruction sheet. I read the sheet and said 'oh, good, at least those labs all open on Saturday from morning to 8 p.m.' HOWEVER, 1) when I dropped the sperm sample to Liliha St. Francis clinical laboratory, I found out St. Francis lab only opened until 12:00 noon! Luckily I came in the morning (~10:15 a.m.). 2) Then, St. Francis lab staff called me after I left that they did not have the machine to perform the analysis, the lab staff apologised and said Dr. Huang's office must have not explained well to me that actually only Kapiolani medical center has the analysis lab. That ONE hour delivery is only valid if sent to Kapiolani medical center. If sent to St. Francis, St. Francis would have to send it to Kapiolani and the sample may expire due to out of 1 hour delivery window. When I dropped the sample at St. Francis, there's probably still 20-22 mins, but I got the call from St. Francis after I left and there's only 10-12 mins left of an hour delivery time. I eventually still asked St. Francis to forward the sample to Kapiolani even if it would expire. St. Francis then said they would communicate with Dr. Huang's office. Shouldn't the client be given the accurate sperm collection information? The written info. is wrong, the verbal instruction is also incorrect. Not that this wasted my time but also affected a good morning mood. I would love to believe the staff are nice. Actually, every time I met with Dr. Huang, she is really nice!...but it seems the office is lacking leadership and the staff do not try to keep up with the up-do-date info, is anyone here doing organization and sort out accurate information? I myself called Dr. Huang's office and the line was busy. I left a message yesterday. Let's see how long I will receive a reply call...If not within 3 days, I will call again. A week passed by, no one ever returned my call... read more

I have been going to Dr Huang for a couple of years with no major complaints but nothing that was outstanding. I went in for my annual exam and made the appointment when I received a reminder postcard which stated June 2021 at the bottom. There was no specific date on there. I called to schedule the appointment. About a week before the appt, the office calls to ask some questions update my file. I go in to my appointment and fill out paperwork and wait about 15 minutes when the nurse calls me to let me know that this appointment will not be covered by insurance because it hasn't been a full year. There were 2 opportunities for them to double check that information before I came in. I missed work for this non appointment and the next available that was offered was in about 2 months, in which case I need to take time off of work AGAIN. I left very disappointed. I will be looking for another obgyn. read more

I totally agree with the 3 star lady. What she say is how I feel about this place. I missed my annual check because I did not received any reminder and I just called the office and the young lady say your check up is due but we schedule February. All the front officer are unprofessional. I still go back because my understanding of medical term in English . If you can understand English prefect and there are alot of good doctor office out there. read more

Dr. Huang is one of my favorite doctors, period. So who wants to go to the GYN? Ugh... what an unpleasant experience in general. However, Dr. Huang and her staff make you feel comfortable, explain all the details about everything: procedures, insurance billing, pharmacy billing. Her nurse follows up like she says she will and her partner in her absence is awesome as well. read more

LOVE her! She is the BEST OBGYN. She is an amazing doctor! I seriously dk how she tends to keep all her appts & STILL deliver babies at the hospital! She delivered both my kids & now will be delivering my 3rd! She makes pregnancy & labor bareable & an experience I look forward to. Looking forward to my next prenatal visit! Oh & I cant forget her nurses who are also just as wonderful! read more

My wife used Doctor Huang as her OB. At 27 weeks my wife started passing kidney stones. After a visit to the ER the doctor was able to immediately diagnose and treat my wife. The level of care was tremendous and I highly recommend her this far. More updates to come after my wife gives birth in December! read more

Diana was the best OB/GYN I have never had. She was always there for me during my 2 pregnancies. She delivered both my sons and was awesome. She knows her job and she does it perfectly. When I was in labor, the clinic called her at 4 am, she answered the phone and answered their questions. She came and exterminated me at 6 am! You can count on her, she will be there for you and your baby. Too bad you blamed her staff's mistakes on her as she is an awesome OB. read more

Dr. Huang is a kind and compassionate doctor who truly cares about her patients. Office visits are easy with her great nursing and front desk staff. Dr. Huang takes the time to answer your questions and address your concerns. She is also very responsive if you need to call her for any reason. read more

Came here when we first moved back to Hawaii and just found out I was pregnant. Met with the nurse practitioner because Dr. Huang was on vacation. I had to leave a urine sample to confirm my pregnancy so I was directed to the bathroom. The bathroom was very dirty and had dead cockroaches on the ground. I was so grossed out by that, that I cancelled my next appointment with Dr. Huang and found a new doctor. Bummed I didn't get to meet Dr. Huang and see how she was, but by what I saw in the office made me rethink about being cared for there. read more

I'm still having a great experience with the nurse practitioner at this office. She was very through with my exam and lab results. I still highly recommend this office. read more

I have been a patient of Dr. Huang's for almost 30 years. She delivered my two children and helped me through several female medical issues. She is an amazingly knowledgeable and compassionate doctor. I feel lucky to have her has my doctor and recommend her to every woman I know. read more

Dr. Huang and Kimi are such nice people! The procedure itself was not so pleasant, but they have an awesome bedside manner and make you feel as comfortable and relaxed as possible. They are very professional and they make sure all your concerns and questions are answered. read more

Great OB! What can I say. I recommend her to all my friends because she is professional and compassionate.

Dr Huang is very friendly and so is her staff, despite these reviews. Haven't had any problems. She also has a good bedside manner and spends appropiate time with us making sure to answer any questions we have. read more

I've known Dr. Huang for a number of years due to health-related affiliation. I'm now retired and 5 years ago sought out Dr. Huang because my Gyn, Dr. Jane Service retired. Although this is a busy office ( a short line to checkin ) staff members are efficient, attentive and communicative so the experience is wonderful. Both Dr. Huang and Kimi are pleasant, patient, compassionate, knowledgeable and professional. I've not regretted my choice and recommend this Dr. and staff to anyone needing GYN services. read more

Dr Huang gets 4-5 stars, only reason I give 3 because the front desk consistently fail-does not acknowledge when you enter office-too busy chit chatting with each other, does not send reminders for annual which they say they do-I didnt get it for past 2 years so made a reminder for myself a month in advance to schedule only to find out they are way past booked out to end of year and that Ive shouldve been notified by mailer notice 2 months prior from my annual visit-which I did not get. When I mentioned not getting it for 2 years, she said oh we're shortstaffed read more

I recently had the Mona Lisa Touch vaginal rejuvenation laser treatment. Dr. Huang performed it on me in her office and I can already feel the difference. The laser vaginal rejuvenation increases collagen, tightens inside and outside and helps reduce bladder infections, which is why I chose the treatment. It was painless and there is minimal down time. I am so happy I tried it am telling all of my friends. read more

Not the best place to go. Long wait to get seen by dr. and then the dr. barely spends time with you. I was told I would get called with results and didn't. I also kept getting invoices for a bill that I already paid. read more

Dr. Huang is WONDERFUL! And so is her nurse (forget her name) and the receptionists in front are sweet! Thank u dr. Huang and staff