This review is long overdue, not really a review person but had to write this so others may benefit…read morefrom this wonderful person. Dr. Kimberly Perkins was my wife's OBGYN and stood by us throughout our entire journey. She is a wonderful person--warm, compassionate, and incredibly reassuring--yet confidently assertive when it comes to providing the best care possible. On delivery day, she was with us for over 5-6 hours, guiding us through every push, every moment, and every emotion. That level of dedication is rare. She is truly an amazing human being and one of the best doctors you could ever hope to have by your side during such a magical and life-changing experience. We felt safe, supported, and genuinely cared for every step of the way. Thank you, Dr. Perkins, for everything--for your patience, your strength, your kindness, and yes, for putting up with our tantrums while still standing your ground when it mattered most. You are truly exceptional and amazing. Ashish & Loraine

This experience left me feeling really unsettled. I called…read morethis office on June 1st after being referred to Dr. Kim Perkins. Instead of simply scheduling an appointment, I was asked a long list of questions and told my information would be reviewed by the doctor to decide if she wanted to accept me as a patient. Meanwhile, my insurance website clearly listed her as accepting new patients. When I followed up on June 10th, I was told she decided not to accept me. When I asked if this was normal, I was told yes--that the doctor wants to ensure patients will be "good" and follow directions of care or something to that effect. Somehow, I found myself actually trying to convince the receptionist that I would be a "good patient," which in hindsight feels pretty awful. No one should feel like they have to plead for medical care. I went on to call another doctor the same day and was treated with professionalism and respect--asked basic questions and scheduled immediately. This whole process just felt unnecessary and, frankly, a bit gross.

This review is for Dr. Lauren Sword. My old OBGYN moved away and all the other providers in the…read moreoffice were booked solid so I decided to try Dr. Sword who had a wide open schedule. I went to see Dr. S for a routine Pap and OBGYN visit, which was quick and no frills. She was nice enough, did the exam and we were done and I was on my way. I paid my co-pay at the office which is their requirement. This is where things get fishy. My HMSA PPO co-pay is $12, they charged me over $22. Yes, there is tax etc. but it still didn't add up. Whatever I paid the co-pay. Background info: I see her mid January and my HMSA PPO insurance coverage is up the end of January. I called HMSA and made sure her visit is covered (it was they said) and the claim was submitted to HMSA. DONE, or so I thought. Fast forward to end of Feb, I get a bill from Dr. Sword for $586. I think WTF? Turns out she reversed my original office visit of 20 minutes to 30 minutes and submitted a new claim Feb 15th. I call HMSA to find out what's going on and since she cancelled my original claim outside of my insurance and resubmitted I now have to pay the full bill. I also called their billing department and talked to Nelvi Antonio, who would not listen and kept talking in circles. She admitted that my original claim with Dr. Sword did go through and when I asked her WHY 3+ weeks later they cancelled and resubmitted a new claim she wouldn't answer and kept talking down to me like I didn't know what I was talking about. Terrible service and rude. Nelvi claims that they mistakingly filled me as an existing patient (which I AM) but since it's been years since I came in they must file me as a new patient again. Sure, fine, but it took you 3+ weeks to figure that out? No answer to why you didn't do your job correctly in the first place? No accountability. Shame on you Nelvi for doing an awful job. Do it right from the beginning and learn some customer service. Can't even explain or have any accountability. Very upsetting that weeks after my visit Dr. Sword is now trying to get more money out of insurance. I think that's called FRAUD. Thank you Dr. Sword for messing up my insurance claims and now I'm stuck with a $586 bill that was originally covered via my old insurance. Beware of this office, they try to charge your insurance more and more to get more $$$$$ and then their billing department has no clue and tries to scape goat out of any responsibility. Dr. Sword please fire your billing company, they are doing you a disservice and chasing away clients. I will NOT be back to your office.

Dr. Sword is amazing! She is friendly, knowledgeable, open minded and takes her time. I never felt…read morerushed during my exam. She listened to all of my (numerous) issues and made sure to ask all the right follow up questions. She ordered tests that no other ob/gyn before her bothered to order even though my symptoms aren't new. She was also very up to date about the latest options for issues associated with menopause and perimenopause and didn't feed me some old school B.S. about hormone replacement being public enemy #1. The person who gave her a bad review bc of a billing issue really did her dirty! It sounds like they had an issue with the practice's biller, not with Dr. Sword's performance as an employed physician of the practice. When I met her today I was just so shocked someone would ever give her less than 5 stars! She is just the sweetest, kindest, person. Highly recommend!!

There isn't enough words to express how grateful I am for the care I received from Dr. Beair. I…read morehave had my share of different OB-GYNs, another of which delivered my first child, but I never felt like the connection was quite right. With Dr. Beair, I felt so at ease from the very beginning. My first labor and delivery, I suffered many different, and at the time, unknown medical complications. So I was ridden with anxiety with my 2nd pregnancy. Dr. Benton Chun referred me to Dr. Beair after a successful frozen embryo transfer at IVF Hawaii, promising me that I would be in the Best hands. He was right. If you know anything about the seasoned Dr. Chun, you know he doesn't say this about just anyone. At the initial visit, it was clear she had studied my chart and already knew my history. I recall apologizing to her that I was a complicated case and she said, "Don't worry, TOGETHER we will make sure you and baby are healthy". From that visit on, she meticulously took care of me. Unlike other doctors I've worked with, she took the time to know me. I didn't feel like just a number in the office or feel like she was rushing in and out of the room. Her assessments were thorough and she found things early in my 2nd trimester so we were able to adjust/add medications, diet, and activity level. It was also around that time that I had a pregnancy scare and I had a small breakdown during a follow-up visit. I was able to see her compassionate side and feel empathy from her as she comforted me. Dr. Beair stayed true to what she said at the first visit. Together, we were able to better prepare for a healthy baby and delivery. With her expertise and knowledge, she guided me on this journey. She was able to prevent certain things from happening again and for the things that couldn't be prevented due to my health history, she had a clear plan on how to minimize the problems to make sure my baby and I were ultimately safe. I completely recommend Dr. Beair to anyone looking for an intelligent, professional, thorough and WARM HEARTED OB-GYN.

It's taken me years to find an ob-gyn that I don't like, but LOVE. If not for my previous ob-gyn…read morekicking me out as a patient since he no longer did deliveries, I wouldn't have seen Dr. Beair. Luckily he referred me to her. Dr. Beair is professional, knowledgeable, caring, and compassionate. I never feel rushed in my appointments, she takes the time to listen to my concerns, answer all of my hundreds of questions, and put my mind at ease. During my pregnancy I had a few scares that required hospital visits. Dr. Beair was calm and reassuring, talking me off the ledge as I was overanalyzing what could go wrong each time. When it came time to delivery day, her knowledge, and calm, cool, and collected demeanor kept my anxious nerves at bay. Her warm bedside manner is just what I needed. Dr. Beair's staff is amazing too. I love going to her office not only to see her, but also her awesome and friendly staff.

Dr. Leung was amazing throughout my pregnancy and postpartum! She was always super organized,…read morechill, and positive at every stage. I love that she provided a stacked of documents that prepared me what to expect in different situations, pediatrician recommendation etc. I always went back to it whenever I wanted to know what the next step is or what should I do in certain situations. I was induced on my due day, and it really made me so much more confident when I saw Dr. Leung right before the induction, and she showed up as soon as I got into active labor which was in the middle of the night! I really wouldn't be able to deliver the baby so smoothly and has a healthy baby without her help. Dr. Beair also very kind to me during the couple weeks when Dr. Leung was out of office. All the staffs at the office are always so nice as well! Highly recommend Premier Women's Health!

I've been a patient at this office for about 7 years. I first started seeing Dr. Chun and later…read moretransitioned to Dr. Leung after becoming pregnant. Throughout my pregnancy, I also saw Dr. Beair when Dr. Leung was unavailable, and I always felt well cared for by the entire team. Dr. Leung was always reassuring whenever I had concerns and took the time to sit down with me and explain everything step by step. She never made me feel rushed and always made sure my questions were answered. I felt well taken care of throughout my pregnancy, labor & delivery, and postpartum period. I'm especially grateful to her for helping bring our healthy baby girl into this world after so much longing and anticipation. I also appreciated the excellent care I received during my C-section and recovery, my incision healed beautifully and looks great. I'll miss seeing Dr. Leung and the team so often. I'm very grateful for the care, support, and compassion I've received from everyone over the years. I would absolutely trust Dr. Leung with any future pregnancies and all of my gynecologic care, and I look forward to seeing her again when the time comes.

Update to my review! Well I have since left Honolulu, my care from Dr. Sultan did not end... She…read moreknew how hard it would be for me to find someone on the other side on the mainland, especially with how backed up everyone is with appointments. To my surprise, I learned that she is licensed in multiple states and Washington, where I moved, was one of them! She was so kind and met with me virtually until I could find someone to help maintain my medication and support me on my weight loss journey. Their entire office is so thorough and wonderful... Brittany comes to mind especially, as she is usually want to call me and is always so kind and informative as well. I have since moved onto a new care provider here in Washington, because there's a lot of things you just can't do virtually, however, I will always be grateful for the care of Dr Sultan and her staff during my time on the island and will continue to heartily recommend her.

I felt like I should give an update as I was correct. Went to a different gynecologist twice since…read moremy review and doing great. No need for surgery. Scares me to think what would've happened if I stayed. This is no joke. It is your health.

Update: unfortunately because of this review my family has faced backlash from this doctor. Last…read moretip I will give is: if you have a birth plan, stay strong and keep discussing with Dr. Pratt so she fully understands. My sister who was doula had a run in with Dr Pratt when her patient wanted to adhere to her birth plan and the doctor refused. She had no problem telling my sister off outside in the hall, making sure that my sister knew who the doctor was and who was the doula.. well, what about the mama? She made this birth plan for a reason. be careful ladies this is your birth story make sure you are in charge of how you want your baby to come into this world

After reading my Yelp Review, this doctor didn't call me to talk. She didn't reply to my concern…read moreand use it as an opportunity to center humanity. Instead she reached out to another doctor, who encouraged me to remove my Yelp Review. I was told that my "job could be in danger." Angela Pratt was more concerned about the Yelp Review than my actual health. I hope this update protects women from having a similar experience as I question her empathy, and now her ethics.

We recommend Dr. Benton Chun over at IVF Hawaii to any couples out there who is longing for a child…read morebut can't do it naturally. Dr. Chun and his staff will take great care of you. Don't be afraid you are not alone; Dr. Chun and his team will be with you every step of the way. Again, my husband and I want to thank the staff at IVF Hawaii for their positive energy and always being there for support and guidance. We literally couldn't had our little boy without your help! You helped us grow our family by two tiny feet and we couldn't be any happier. See you soon on our next round of IVF. Love Always, B.P.C. Ouchi Family

You know when you first think of IVF, it's like no way or OMG i don't know how this is going to…read morework. These are all understandable thoughts that run through our head when thinking, "is this the right thing to do?" But when you deal with Dr. Chun and the whole staff in his office, they make you feel like this is just another doctor visit and make you feel like family. All your questions are answered and dealt with the upmost care. I never felt so comfortable and relieved from Dr. Chun and the whole staff. They're are so many things I can say about how good Dr. Chun is but you really need to go and see for yourself. The most ultimate feeling or reassurance you have with Dr. Chun is in the delivery room. Every doctor looks up to Dr. Chun. His reputation is well known. Also, he really takes command of that OR and ensures the safety of both mother and child; In my case children. For me, that OR was the most gratifying moment of having Dr. Chun delivery my kids. If you have any doubts or questions regarding IVF, seek them out and you'll see how great the staff are. I love you Dr. Chun and thank you so very much for everything.

I am so grateful for Dr. Fraterali & his team (Zoey & Kaitlyn for doing the best care even when I…read morefelt discouraged Zoey would give me inspiration & Kaitlyn for doing my 4th IUI Procedure which finally worked. Many previous doctors said my chances of conceiving was only 5% because I had waited too long to have a baby & now I'm running out of eggs. Through God & him working through these doctors & entire clinic we are blessed with our beautiful baby boy & we love him so much! Thanks FIH!

Think Before You Opt-In To Send/Receive Confidential Info Via Klara…read more This review only applies to the Klara messaging web app used by the Fertility Institute of Hawaii / ARMG. As of May 2026, Klara is active on the FIH website (www dot ivfcenterhawaii dot com). If you call the main phone number, you will be directed to receive a text message which is a link to Klara. Or a patient might start using Klara directly on the FIH website. Either way, once a patient opts-in to the Klara service, you basically lose control of any information that goes through Klara. Klara is easy and convenient to use. Most people will not realize they are powerless unless later they want to delete Klara messages that contain confidential information. People may also become aware of the risk of data breach from cyber attack on Klara servers or hacked individual accounts. The Klara security measures for patient accounts are paper thin. The only barrier to accessing messages in a Klara account is a patient's date of birth and phone number to receive a one time code. The Klara platform is a data breach waiting to happen unless the Klara company implements stronger security measures. What can people do to avoid this trap? Make every effort not to use Klara in the first place. Use phone calls, fax, paper mail, and email. If someone already used Klara and wants to delete messages with confidential information, you have to contact FIH/ARMG. There was a former FIH/ARMG manager named Robyn whose email address is listed in numerous replies to Yelp reviews during previous years. To the best of current knowledge, Robyn is not at FIH/ARMG anymore. When contacting FIH/ARMG, ask for the general manager, business manager, office supervisor, or similar title. Then request for FIH/ARMG to permanently delete your Klara messages or better yet delete your Klara account entirely. How about an alternative to Klara messaging? FIH/ARMG also uses another portal through the eclinicalweb domain (mycw30 dot eclinicalweb dot com slash portal13083). Eclinicalweb appears to be a complete electronic medical record system; however, FIH/ARMG may only use it for billing purposes at the time of writing this review. The eclinicalweb portal allows patients to make strong passwords and enable 2-factor authentication for logging in. The eclinicalweb portal has the all the functions you would expect from a modern online medical portal. Based on intuition, the eclinicalweb portal has stronger account security than the Klara web application. How can people encourage FIH/ARMG to change to a more secure platform than Klara? Vote with your words, actions, and money. If FIH/ARMG will only agree to communicate with you via Klara, then decline and take your business somewhere else.