Think Before You Opt-In To Send/Receive Confidential Info Via Klara…read more This review only applies to the Klara messaging web app used by the Fertility Institute of Hawaii / ARMG. As of May 2026, Klara is active on the FIH website (www dot ivfcenterhawaii dot com). If you call the main phone number, you will be directed to receive a text message which is a link to Klara. Or a patient might start using Klara directly on the FIH website. Either way, once a patient opts-in to the Klara service, you basically lose control of any information that goes through Klara. Klara is easy and convenient to use. Most people will not realize they are powerless unless later they want to delete Klara messages that contain confidential information. People may also become aware of the risk of data breach from cyber attack on Klara servers or hacked individual accounts. The Klara security measures for patient accounts are paper thin. The only barrier to accessing messages in a Klara account is a patient's date of birth and phone number to receive a one time code. The Klara platform is a data breach waiting to happen unless the Klara company implements stronger security measures. What can people do to avoid this trap? Make every effort not to use Klara in the first place. Use phone calls, fax, paper mail, and email. If someone already used Klara and wants to delete messages with confidential information, you have to contact FIH/ARMG. There was a former FIH/ARMG manager named Robyn whose email address is listed in numerous replies to Yelp reviews during previous years. To the best of current knowledge, Robyn is not at FIH/ARMG anymore. When contacting FIH/ARMG, ask for the general manager, business manager, office supervisor, or similar title. Then request for FIH/ARMG to permanently delete your Klara messages or better yet delete your Klara account entirely. How about an alternative to Klara messaging? FIH/ARMG also uses another portal through the eclinicalweb domain (mycw30 dot eclinicalweb dot com slash portal13083). Eclinicalweb appears to be a complete electronic medical record system; however, FIH/ARMG may only use it for billing purposes at the time of writing this review. The eclinicalweb portal allows patients to make strong passwords and enable 2-factor authentication for logging in. The eclinicalweb portal has the all the functions you would expect from a modern online medical portal. Based on intuition, the eclinicalweb portal has stronger account security than the Klara web application. How can people encourage FIH/ARMG to change to a more secure platform than Klara? Vote with your words, actions, and money. If FIH/ARMG will only agree to communicate with you via Klara, then decline and take your business somewhere else.

I am so grateful for Dr. Fraterali & his team (Zoey & Kaitlyn for doing the best care even when I…read morefelt discouraged Zoey would give me inspiration & Kaitlyn for doing my 4th IUI Procedure which finally worked. Many previous doctors said my chances of conceiving was only 5% because I had waited too long to have a baby & now I'm running out of eggs. Through God & him working through these doctors & entire clinic we are blessed with our beautiful baby boy & we love him so much! Thanks FIH!

You guys are horrible. You don't return calls. All the staff that answers the phone are rude except…read moreone lady. The head ivf nurse never called me back despite me leaving three messages for her. Shame on you guys.

Everything went well. We have been waiting for baby for a long time. We did IVF and was able to…read morefollow doctors orders and recommendations throughout the entire process. If we were uncertain about any phase of the process, someone was available to answer our questions. There was a plan for each obstacle and we overcame it with guidance. Everyone on the team is so helpful and encouraging throughout. We wouldn't trust our IVF process with anyone else. Now we are happy to say we overcame a lot of barriers and have a healthy baby boy.

I just got a call after being on the waitlist for 8 months, and told they're "going down the list"…read moreto reach out to waitlisted people. I was essentially told I had to decide that minute (like literally THAT MINUTE) if I would accept an upcoming appointment in a few weeks. I'm in treatment with a different acupuncturist - it's been 8 months after all - and I needed a moment to think about this. I wanted to review my care plan and goals after not hearing from this practice for so long. Very much caught off guard. I asked if I could have time to think (I wanted about an hour), and was told no - I would need to decide right then THAT MINUTE - and she needed to proceed down the waitlist. I felt extremely pressured to make a decision on the spot, in a very vulnerable aspect of health care - fertility and women's health. I was about to say yes, and then after thinking about it for the three seconds I had and how unprofessional this all felt - my answer turned to a hard "no." This practice made me feel like a mark, a number, an insignificant person on a list to get through until they hit their client booking goals. In spite of how talented a healer Edie Uchida might be, this policy is unfair and the person delivering this info, very cold.

Dr. Edie is a Huge Blessing! I'm so thankful for her caring heart and genuine concern for her…read morepatients. As someone who was struggling with so many menopausal issues, I appreciate Dr. Edie working with me to resolve each one. She is very knowledgeable and her acupuncture/herbal treatments have been working! I no longer have migraines, hot flashes or insomnia (just being able to get a good nights sleep made a world of difference). Dr. Edie has also been helping me with healthy life habits (improved diet, exercise and positive perspectives). Thank you Dr. Edie for being a God-send!! The island wellness staff has also been a blessing! Sheena, Editha and Ellen are so caring and helpful. Their smiles and warm hearts have been such an encouragement to me. Thank you so much!!!

With every great doctor, there's bound to be some waiting--and Dr. Dominguez is no exception. The…read morebetter the doctor, sometimes the longer the wait. But honestly, aside from occasional delays, I've had nothing but positive experiences at this office. The staff here are incredibly friendly and supportive--from the front desk team to the nurses, and of course, Dr. Dominguez herself. She can come off a bit spacey and all over the place, but it's clear that it's because she's bursting with knowledge and genuinely wants to share everything she can to help you feel informed and empowered. I really appreciate that. Her thorough explanations have helped ease my nerves and made me feel more confident about the process and what steps I need to take to become pregnant. I'm currently in the early stages of trying to conceive and just beginning my first cycle. I'll be sure to update this review once I've completed it, but so far, I feel well cared for and optimistic.

What stands out the most is the level of compassion and personal attention all patients receive…read more Fertility treatments are often an emotional experience, and this team truly understands that. Dr. Kosasa, Dominguez and staff treat everyone like more than just patients--they treated them with genuine care and respect every step of the way.

This clinic has constantly lied to our face, is unresponsive and discouraging. All I wanted was my…read morerecords from them so that I never have to contact them again, they told us it'd be done by this week, it's now Friday with nothing. Don't go here.

Came out of Yelptirement to update everyone since my last review…read more I kept putting off my update because I wanted to be careful and get past my second trimester safely. Everything was kind of touch & go, so just wanted to be careful until I was in the clear. Yeah, a bit stuperstitious I guess. I'm currently 6.5 months pregnant with my little one after a 2nd IUI procedure with Dr. Huang, due in January! Thank you Dr. Huang and staff, you guys are the best!

Phewwww...after 8 years of tears, tests, no answers, infertility and many miscarriages later. I…read morefinally have been blessed with my daughter- who is now 2. Alll thanks to Dr. Celia Dominguez. Her staff has been nothing but gentle, accommodating, and patient with me. Being that I miscarried so many times, you could believe the level of anxiousness I always had. She was my 4th fertility doctor that I have been treated by, and she was the first one who listened to my concerns and what I felt like was wrong. With that being said, If I had not made that appointment to see her, I'd still be trying for a baby. Thank you Dr. D for giving me the best thing in life. Something I could never repay. We love you!

Dr. Dominguez and her team are very professional at what they do. They took great care of me, and I…read morefeel very blessed. I highly recommend their service to anyone who is looking!

Dr. Mei-Lin is amazing!…read more In our quest for parenthood, I stumbled upon Maunakea Acupuncture. My Obgyn said to just continue trying and come back in a year if nothing happens. Me (being my impatient self) wanted to explore other possibilities. I'm still young and relatively healthy, so I was looking for a naturopathic option. She did an extensive consultation and walked me through the plan before we started acupuncture. She asked about things like my diet, lifestyle, and gave me great advice on what I should/shouldn't do. The next appointment was scheduled for acupuncture. I'm not sure if it was the timing or the stars just aligned. I immediately got pregnant after the first session! A pregnancy test confirmed it a month later on Father's Day. I saw her religiously during the first trimester and sparingly throughout my pregnancy. Based off my pulse, she was able to identify the baby's gender and confirmed we're having a boy! Now, a year later, we have a healthy and happy baby boy! I still see her once a month post partum to help my body heal. Thank you Dr. Mei-Lin! PS She also helped fix my reoccurring knee and ankle pains Thanks for reading my reviews! Let me know what I should try next!

Maunakea Acupuncture was referred to me by my ENT doctor for help with post surgery healing. After…read morea few treatments, I am definitely healing faster and recovery time lessened. The treatments have been so successful. Cleanliness, friendliness, and safety is a priority for the office experience. Thank you Dr. Mei-Lin Luo for helping me heal, and with other areas of pain. I highly recommend her services. Making an appointment is easy with the online appointment.

Dr. Kosasa helped my dreams of having children become a reality. He is a doctor who is just as…read moreexcited for you to conceive and successfully carry a baby to term as YOU are. You can SEE his JOY in helping families!! It's so rare to find a gem like him in the medical field... and I'm grateful every single day for him and for his heart for women desiring to become mothers. I truly thank God for this man. Dr. Kosasa is, by far, one of the most brilliant and compassionate doctors out there. We are blessed to have him here in Hawai'i, contributing to our community by helping women and families expand our village through conceiving and carrying new life. There are so many women and couples out there who lose so much time (and hope) trying [often, unsuccessfully] to conceive on their own. After six months of trying for my 2nd baby with my husband, I got so disheartened and frustrated and was encouraged (by my mom, no less) to seek Dr. Kosasa's help. He had helped her conceive in 1995 with my brother and he helped her maintain an *EXTREMELY* high risk pregnancy with me in 1985. I met with him in early 2020 for help to conceive my 2nd child. He evaluated me, diagnosed and treated my main issue affecting my egg quality, production and release (thanks a lot, PCOS!). In less than a month of his treatment, I had a healthy, beautiful egg! Dr. Kosasa administered an HCG shot to provoke ovulation and instructed us to "try" for the next three days. We successfully conceived and over the next 6 months, he checked on me every single week and gave me progesterone shots to maintain the pregnancy. I gave birth to a beautiful, healthy baby girl! In early 2022, I sought Dr. Kosasa's care to maintain my natural pregnancy with my 3rd baby. It was, yet another high risk pregnancy with sporadic vaginal bleeding, polyhydramnios and on top of that- at 14 weeks along, I had an emergency surgery to remove my appendix- a laparoscopic appendectomy. Dr. Kosasa cared for me and my baby so well that come that September, baby girl #3 was born safely. In December of 2023, we had a miscarriage and realized that we really did want to try for another child afterward. This was our third miscarriage to date. I wanted Dr. Kosasa to be a part of every step to address any issues and perhaps to repeat the same treatment we had with baby #2. We discovered in the ultrasounds in baby #3 that I had polyps in my uterus, which, per Dr. Kosasa, was most likely the culprit for the irregular bleeding and miscarriages. We scheduled to remove them via polypectomy (outpatient procedure) and within one month, we naturally (and unexpectedly) conceived our 4th baby. This was the first pregnancy with no bleeding, no complications, no issues whatsoever. I did have polyhydramnios again, but no one can prevent that. I gave birth to my 4th baby, safely and naturally in November of 2024. Dr. Kosasa has enriched my life and the lives of my family in such a tangible way that we get to see and love and care for every single day in our four babies. His care and expertise kept my life safe, helped my brother be conceived and born, helped three of my children be safe in the womb... I don't have better words for this man except that he is a gentle and caring prince.

Very knowledgeable. I came to him after seeing a handful of OB's. He was able to determine issues…read moreat the first appointment. I now have a healthy boy & another along the way. Can't thank him enough

We recommend Dr. Benton Chun over at IVF Hawaii to any couples out there who is longing for a child…read morebut can't do it naturally. Dr. Chun and his staff will take great care of you. Don't be afraid you are not alone; Dr. Chun and his team will be with you every step of the way. Again, my husband and I want to thank the staff at IVF Hawaii for their positive energy and always being there for support and guidance. We literally couldn't had our little boy without your help! You helped us grow our family by two tiny feet and we couldn't be any happier. See you soon on our next round of IVF. Love Always, B.P.C. Ouchi Family

Dr. Chun is a miracle worker. He is kind, smart, very informative and will figure out the issues to…read morehelp you conceive. I know there are a lot of fertility doctors out there, but having his expertise and well knowledge just is something that sticks out above the rest. He has been my dr for many years previous to us trying to conceive. I felt it was destiny to be at this facility. We had trouble for a few years , but each time the staff and dr. Chun did everything they could to support and help us. My daughter is now several years old, and it is because of him and the great staff she is a healthy beautiful child. Thank you to Dr. Chun for all you have done for my family but also for this profession. You have made so many families out of your ability to go above and beyond. Truly an amazing doctor.

Dr Goulet is wonderful. She is timely, diagnostic, and extremely good at what she does. But what…read moremakes her shine is truly her empathy. She made me feel like her VIP patient in every interaction we had, going above and beyond each time to provide me peace of mind and even optimism.

Dr. Goulet expertly guided me through my fertility treatments, and eventually through my IVF…read moreprocess. She showed up to each appointment as a caring, knowledgeable, professional and exceeded my expectations with the support she provided to my husband myself. She made herself available when I needed her, and provided genuine empathy and skillful guidance, ensuring I had the care and resources I needed. I would highly recommend Dr. Goulet to anyone seeking top of the line fertility services and treatment.