I needed a pet gate ASAP, but where to go? Walmart? Didn't have the right size. The Pet Hale? They…read moreclosed over 2 yrs ago. So where to go??? This PetSmart has a ton of great options and their website told me they had it in stock at this location.... So off I went lol. The store is well clean and organized, with plenty of staff and some cute animals to look at. The only down side is this area of the town center doesn't have a lot of parking near the store, most are taken by people going to Zippys, so you might have to walk a bit. Just as a heads up, they match their online prices! Just make sure to show them it on your phone. If not, the prices maybe considerably higher depending on what you get.

Went right after my lash appointment as they are both at Mililani Town Center…read more Grandpup's birthday is this weekend. Looked at the bandanas, clothes, toys and snacks. Found some items then stood in line to get the gift cards. While the cashier was ringing me up she stopped and asked, Is that rain? Sure enough. No parking stalls right outside their door. Hurriedly dashed to my car with my 5 items for Grandpup. Picking up Lunch and bank will have to wait til tomorrow. Cloudburst!!! At least accomplished 2 of the 4 errands today. I can work on her birthday card later this afternoon.

Small quarters but the selection packs a decent punch. Owners and staff are welcoming,…read moreknowledgeable, and helpful. Not your usual aquarium store layout with most tanks on one side of the store while accessories and food aisles dominate the square footage, but tank-maintenance, small pet, and reptile wise, they have a lil bit of everything you need. It's all there. I was looking for more aquatic plant additions, shrimp, and loaches for my tanks when the owner informed they get re-stock and new shipment every Tuesday. I ended up leaving with male guppies, Molly's, and some homemade beef jerky (which was 10/10 btw) that auntie at the register offered instead. Don't know anything about the "smell" mentioned in earlier reviews because there wasn't one, not even the pet store kind that's expected. On the subject of earlier reviews, as far as service goes - it was busy since it was a Saturday and no one was rude or unhelpful to us considering we came in a big group with teens and kids, an age range famously known for wandering around with zero spacial awareness for others. They could have been annoyed or impatient about that alone, but they were accommodating given the size of the store. One staff member entertained my kid-sister's questions and requests while simultaneously helping others and cleaning the tanks. An example for you. For being a local family owned business since the 80s, I don't think over-the-top service is necessary. But I have a soft spot for small local business owners, so what do I really know? They keep the community alive. It gives them their own character. I doubt a 3 or less star review would negatively impact these long standing businesses anyway. But that's because I live in reality. I'll be returning every other Tuesday after they've acclimated/quarantined the last weeks new shipments. The location beats having to go Kalihi or Town if you live in nearby neighborhoods. Love that.

I think they've got a really decent selection, definitely more fancy and expensive guppy strains to…read moreoffer at the moment, and some common fancies in a blond color. I think it's a bit less species variety overall than maybe the fish shops in Kalihi and the aquarium concepts shop nearby in mapunapuna, but a bit more selection of fancy guppies at the same time. The big-brain flower horns, discus, some display tanks, and axolotls were a cool surprise. Some of the resident loaches were huge, especially the albino dojo near the front! Too bad I forgot to take a photo. That thing must be like a foot long and a decade old, and maybe as thick around as a portuguese sausage. Huge hump of fatty muscle along its back. I'd been wanting to check this place out! It definitely is a little cramped and cluttered looking inside and the smell is a little strong, but not too bad. There was a long-gone hollow goldfish staring at the sky, that gave me small-kine jump scare when I squat down to look at a tank. It was just randomly drying out at the bottom of a bucket in the aisles, which was, uh... anyways. I wanted to know more about an unlabeled and unpriced freshwater plant that somewhat resembles seaweed, so the buff dude grabbed a handful to show to the cashier lady at the front. The buff dude was attentive and personable throughout my visit, and did his best to answer questions about the fish, which I appreciated. The cashier lady though, she mumbled a name but I don't think she knew the plant that well and didn't write it down either. What she was somehow very sure about was the price, lol... just plainly stated the price for a clump is $7.99, though the tank of plants above it were organized in much neater clumps, and advertised at $5.99 each. Not only that, she had to step down from the cashier box to get her hands wet, and manually separate the handful of plant that the man grabbed. Started as a healthy, natural looking clump that would fit nicely in an 8 oz container, and she tore it in half. So, now it's small enough that it fits in the palm of your hand! Did she think to wash her hands first after handling cash and coins all morning? Nahh... But she was very insistent to him that he was definitely (and arbitrarily) holding two clumps, not one! She knew I wanted to buy it, and I'd already got a few pricier fish in my cart, so I guess she felt I could afford to cough up an extra few bucks. Yeah can, just don't think that I don't notice the grubbing... Business goes on as usual. I needed to get on with my errands that morning and eh, the shop has some local mom-and-pop vibes so I gave it a pass.

I love this Petco! Definitely a small yet mighty location in terms of inventory. I always seem to…read morefind everything I need when it comes to the dog food variety and brands. The aisles are narrow and typically meant for one person at a time to pass through. Staff are always friendly and available. This location has a great option of a self-service bath in the back. Towels, soaps, dryer provided! Non slip area, everything is hip-height or taller, perfect to protect your bath. Clearance sections in the front of the store along with their always-stocked treat bar. They price match with the Petco app if you have it. Always a stop when I'm in Waikele!

Walk in appointments are my think and they very accommodating prices are very reasonable for vet…read moreappointments I would recommend there services they offer

Wonderful pet store! Always very helpful when I'm looking for a change up in my dogs diet!…read more Evangers has the best all natural cans/toppers ie Buffalo - Rabbit - Duck - Salmon as toppers. 100% Organic Beef Dinner with coconut is one of Daisy's favorites!

Great selection! Friendly and knowledgeable owner & staff! Definitely one of the better pet…read morestores in Pearl City!

Christina at Petco was absolutely wonderful with my dog, Maddie. From the moment we arrived, she…read moretook the time to really listen and understand Maddie's specific needs, preferences, and sensitivities, which immediately made me feel comfortable leaving her in her care. I asked that Maddie only receive a bath, blow dry, and nail trim (no haircut), and Christina followed every instruction perfectly, including using Maddie's special shampoo. Maddie came back looking beautiful! Extra fluffy, fresh, not matted at all, and most importantly, calm and in great spirits. What really stood out was Christina's kindness and genuine care. She took time to talk with me before and after the appointment, never made me feel rushed, and clearly treats the pets she works with like they're her own. The treats were such a sweet touch too! Thank you, Christina, for taking such great care of my girl!

This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies…read moregroomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service.

Interesting location! I honestly would have never known this place existed until a friend had a pop…read moreup there that was next door (apparently they own this space too and they just store bags of dog food in there). The actual location is in pearl city near zippys but all the way in the back of the parking lot. You honestly would not even know it existed unless you come around this area often (to get zippys maybe?) Theres lots of parking fronting the store which is helpful and the store itself is really small. The shop owner keeps her dog in the front of the store - so if you have a reactive dog then it might be best to keep them at home if you visit here.

Jackie is awesome, knowledgeable, and funny. Quality items in the whole store but my Lulu has her…read morefavorites.

Very friendly and knowledgeable staff. The owner Shelly is very helpful…read morein helping me choosing the perfect Discus for my 120 gallon fish tank.

Met one of the owners she was super nice! Answered alot of my questions. I like that they deal…read moremainly with Discus and they even had home made frozen beef heart food mix. Will be coming back here for more Discus!

Overall, professional, courteous, knowledgeable staff. Kobe is a standout - he's knows his fish,…read morealways providing valuable guidance for sustaining fish, maintaining the aquarium, which external agents to use or know to use. Just visiting the store is often relaxing. Mahalo

First time taking my dog to Petsmart for grooming. I just moved here from CA and was nervous to…read moretake my dog for grooming. Petsmart groomer did a fantastic job! The only thing that worried me was the length of time my dog was there 4 hours. Not sure why ? I will probably go back again.

Expensive and doesn't offer military discount or bulk discounts. Most their products are made in…read moreChina and not locally made or made in the USA. Not sure if the treats are healthy or what's really in them.

Driver of this vehicle was at Territorial Savings Bank in Waipio while a black lab was left inside…read morethe vehicle with all the windows rolled up. I advised him not to leave the dog unattended owner like that in the future and to at least roll a window down. He look at me sideways, got in and drove off! SMH ‍

Dis and Bark Aiea is their original location located in Pearlridge. It's probably my second or…read morethird time at this location and there is an entrance near TJ Maxx that will take you directly to their store. I was lost the first time i went here because this townie hardly ever goes into Aiea or let alone Pearlridge mall. To be honest - i did not have dogs that liked toys until we got the baby gremlin this year. He loved the pastry box which i had for a while that was sitting in storage. He's even fit in the box as a puppy at one point. They now carry more than just toys, there's enrichment items, raw foods, and an assortment of treats. Your dog is always welcomed here. Gremlins are also tolerated, lol. We were helped by Maile this past visit and the boys got SO MANY TREATS! if you're indecisive of which one to buy, then they will offer so many samples to see if they enjoy it first. which mine of course does because they have no self-control.

Our go to place for dog treats ! Fair prices , amazing staff and always a good selection. Today…read moreShiann helped us to pick out some new treats they had in stock. We went with the goat foot with fur and rabbit ear. Our little girl always loves the rabbit foot, so we thought we'd try the goat. Needless to say it was a hit. She was so excited when we brought it home and has been going at it since. Can't wait to go back and try more stuff.