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    The Pet Depot

    4.4 (180 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 1 month ago

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    New tank and our new filter

    Wanted to upgrade my axolotl's tank and get a better quality filter. Stopped by pet depot after work and was helped by Carina. She was very friendly and helpful, told her what the tank was for and what I was kinda looking for and she showed me some options. She then took me to her computer and showed me the dimensions of the tank I was looking at( just to make sure it'll fit on my stand at home) I called them back when I measured it and she told me she would have her boss call me and send me an invoice for the tank. Fast forward bought the tank and told them I'd pick it up the next day after work. Come that day to pick up my tank Ryan (the manager) helped me. I told him I wanted a good quality filter so I wouldn't have to really maintain it all the time. He was veryyyyy helpful and knowledge!! He gave me a few options of the filters, the best ones and the ones that he wouldn't recommend for my fish.He also gave me pointers on how to keep my axolotl cold. (They can only be in cold water) bought the filter (oase filtosmart thermo 200) he recommended and Ryan actually showed us how it works and how to set it up. $500 later, we had the whole set up. Even though it was pricy, I rather pay for the good quality things cuz who wants to keep wasting money on cheap/ meh quality. We tried setting it up when we got home and for some reason the water wasn't going through the tubes. I called pet depot and George offered to FaceTime us to see where we were wrong and walk us through the steps. 15 minutes later the filter worked and my axolotl couldn't be any happier! I truly want to thank all these people for their TRUE Customer service. I honestly haven't been this blown away with this kind of customer service in a really looong time. They went FAR and BEYOND just for us. They gave us their honest opinion and went that extra mile face timing us!! I still can't believe it! Thank youuu soooooo much for alllll the help!! Very much appreciated it! So anyone that needs any pet supplies pls go to this store! 10000%% worth it!

    Entrance
    Tara C.

    This place is perfect close to office other shopping and sells my dog food...earth borne dry dog food. Also super friendly good selections for your pets.

    I had a beautiful experience at the pet depot out in ewa beach. I bought some cute little guppies , cat fish, some rainbow fish for my 5 gallon aquarium. The staff there are really knowledgeable and friendly very family oriented. Da cute guy with the hat and glasses was very knowledgeable and helped me out with all the fish I think his name was chris. He also helped me with picking aquatic plants for my tank. It came out soooo cute when I put it all together for my living room

    This is freshly after putting the water and drops etc in, so the tank hasn't cleared much in this pic. Hard to see the gorgeous landscape!

    I LOVE every bit of my experience with this place and their team! I became a fish owner unexpectedly. Didn't have a clue where to start. Just a fish in a bowl! Brook was so amazing. She created an entire fish tank for me. Asked my budget and asked questions of what I envisioned, and overnight put together a perfect set up for my new fish fam. When I arrived to pick it up- Evan gave me a full tutorial on how to take care of my new tank and fish, was super patient with me. I wish I would've gotten the name of the person (who I think may be the owner or manager) but his level of knowledge, care and genuine interest in making my tank exactly what I wanted felt so nice. Amazing, genuine service is hard to come by these days, especially in a service industry where gratuity isn't tied to it, this team, this place, is now my only place to go for my pet needs! Mahalo!

    Happiest kiddo with his new snails

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    2 years ago

    Great customer service. The staff was super friendly and informative. They had a huge selection.

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    Great prices, good customer service,great selection, if your in the ewa area this is the spot to jam for your pet needs

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    Page 1 of 5

    Ask the Community - The Pet Depot

    Review Highlights - The Pet Depot

    To boot, Ryan said he would deliver, and set up for me, now Pet Depot is in Ewa Beach area and I'm in Manoa...

    Mentioned in 18 reviews

    Read more highlights

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    04/26/2026 @1:30pm: I just moved home and was hoping to find my boy a new groomer. I walked in and…read morechecked in and she seemed a little overwhelmed/wanting to get the day done with (we were her last client of the day). She asked me what kind of cut I wanted and I let her know I wanted a mohawk style cut and she said she didn't understand what I wanted, I then tried to show her using my dogs body and she was still confused and started getting an attitude. She told me to pick a blade size before she could proceed and I tried telling her that I wanted to first show her what I meant and she ignored it and walked away and turned off the music and then started to walk back. My mom had been with me and told me I should leave and not allow her to cut my dog. She must've overheard my mom say this because her attitude immediately shifted and she became a little bubbly and kinder. I let her know I didn't want the mohawk anymore because it seemed too difficult to communicate with her what I wanted and I would just do a trim all over and to round his face out. She then let me know typically only poodles do that cut and asked if I was sure I wanted that cut (completely unnecessary comment). I let her know he has been getting groomed and that is his typical cut when we don't do something fun/funky. I only stayed because my dog was in need of a haircut and I was already there. I really hoped the haircut would come out great since it was the same cut on his entire body and then just face shaping and she made it a point to let me know she's been a stylist for 30 years. I had to fix up the parts that were extremely uneven and I fixed behind his ears which were not groomed in the same places. She also let me know when I picked him up how much of a good boy he was for her so I'm even more confused by the uneven cutting. I will definitely not be returning and I am so disappointed by her service because the guy (Chris) who booked my appointment was so friendly and helpful.

    Very wonderful owners. Teddy enjoys going there to get his grooming needs done. They never rush on…read morehim and he comes out looking happy and refreshed!

    The Pet Depot - petstore - Updated August 2026

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