I called first thing in the morning today and luckily they booked my dog an appointment later in…read morethe day. My husband and I are both speechless and very happy to see our Oreo's new look!!! Lucky to have found this place !! Thank you Ms. Jin!! We will definitely see you again !!

We have bee going to J Grooming studio for about three years now since we got our bichon. Julia…read moredoes an amazing job. She was really good with providing feedback on how to train my bichon for her haircuts. She also lets me know if a hairstyle might not work for my dog because of the type of hair that my dog has. When I have a hairstyle I want my dog to try, I show it to Julia and she knows exactly what to do and how to make it work for my dog. I really like the service where the dogs get dressed up and take a studio picture. I like that it is an added bonus to my dogs spa day. Our dog loves going to Julia and enjoys her time there, she is always so eager to go to get her hair cut. The studio is by appointment only and they only take 1 to two dogs. I usually schedule my next appointment after my dog get groomed so her appointments are consistent. The shop is clean and has a very welcoming atmosphere. I like that it also has a cute set up. The prices are reasonable for the services provided.

Thank you for your patience & great customer service! I will forever recommend you guys.read more

Took our chihuahua there for dentist and groom. They're still the best! The energy in that…read moregrooming salon is calm and all of the dogs are happy. I have been in other places where the dogs are nervous and upset and can't wait to leave. The Groom Room is a nurturing, caring atmosphere.

I have been going to Pet Haven for over 20+ years ever since I moved to Kapolei. Cheryl was the…read moreoriginal owner and I was always pleased with her cuts and care she provided to my 4 dogs. It is now 2025/2026 and Cheryl's younger sister has taken over the business with Cheryl semi-retiring. The service is still amazing and very caring to the dogs, and Des is modernizing the operations with on-line bookings and automated reminders....very cool. I am on the 4th generation of my dogs, where I bring all 4 dogs for grooming/spa treatment. They all come out looking great. Des is very mindful of the dogs state of mind and does everything to try to provide a calm atmosphere for the dogs. For the caring service and great grooming the dogs receive, her rates are very reasonable. They actually seem to look forward to their spa treatment, unlike when I take them to the Vet.

04/26/2026 @1:30pm: I just moved home and was hoping to find my boy a new groomer. I walked in and…read morechecked in and she seemed a little overwhelmed/wanting to get the day done with (we were her last client of the day). She asked me what kind of cut I wanted and I let her know I wanted a mohawk style cut and she said she didn't understand what I wanted, I then tried to show her using my dogs body and she was still confused and started getting an attitude. She told me to pick a blade size before she could proceed and I tried telling her that I wanted to first show her what I meant and she ignored it and walked away and turned off the music and then started to walk back. My mom had been with me and told me I should leave and not allow her to cut my dog. She must've overheard my mom say this because her attitude immediately shifted and she became a little bubbly and kinder. I let her know I didn't want the mohawk anymore because it seemed too difficult to communicate with her what I wanted and I would just do a trim all over and to round his face out. She then let me know typically only poodles do that cut and asked if I was sure I wanted that cut (completely unnecessary comment). I let her know he has been getting groomed and that is his typical cut when we don't do something fun/funky. I only stayed because my dog was in need of a haircut and I was already there. I really hoped the haircut would come out great since it was the same cut on his entire body and then just face shaping and she made it a point to let me know she's been a stylist for 30 years. I had to fix up the parts that were extremely uneven and I fixed behind his ears which were not groomed in the same places. She also let me know when I picked him up how much of a good boy he was for her so I'm even more confused by the uneven cutting. I will definitely not be returning and I am so disappointed by her service because the guy (Chris) who booked my appointment was so friendly and helpful.

Great place and great people. I have been going to Pet Depot since I was a kid. I am a regular…read morethere and they see me at least once a week! . For whatever pet needs the team at Pet Depot will always do their best to service you and your pet! Sometimes, they hook you! Thanks Ryan for the free corn dog!

Wanted to upgrade my axolotl's tank and get a better quality filter. Stopped by pet depot after…read morework and was helped by Carina. She was very friendly and helpful, told her what the tank was for and what I was kinda looking for and she showed me some options. She then took me to her computer and showed me the dimensions of the tank I was looking at( just to make sure it'll fit on my stand at home) I called them back when I measured it and she told me she would have her boss call me and send me an invoice for the tank. Fast forward bought the tank and told them I'd pick it up the next day after work. Come that day to pick up my tank Ryan (the manager) helped me. I told him I wanted a good quality filter so I wouldn't have to really maintain it all the time. He was veryyyyy helpful and knowledge!! He gave me a few options of the filters, the best ones and the ones that he wouldn't recommend for my fish.He also gave me pointers on how to keep my axolotl cold. (They can only be in cold water) bought the filter (oase filtosmart thermo 200) he recommended and Ryan actually showed us how it works and how to set it up. $500 later, we had the whole set up. Even though it was pricy, I rather pay for the good quality things cuz who wants to keep wasting money on cheap/ meh quality. We tried setting it up when we got home and for some reason the water wasn't going through the tubes. I called pet depot and George offered to FaceTime us to see where we were wrong and walk us through the steps. 15 minutes later the filter worked and my axolotl couldn't be any happier! I truly want to thank all these people for their TRUE Customer service. I honestly haven't been this blown away with this kind of customer service in a really looong time. They went FAR and BEYOND just for us. They gave us their honest opinion and went that extra mile face timing us!! I still can't believe it! Thank youuu soooooo much for alllll the help!! Very much appreciated it! So anyone that needs any pet supplies pls go to this store! 10000%% worth it!

We used to go petco for our pet Chico for grooming. We made an appointment last week and to our…read moresurprise they said that we can't no longer there because our pet is to old. We were very disappointed and they recommended Doghouse grooming in Pearl City. Took Chico there and their introduce themselves with good vibes. Left Chico and ate lunch. 2 hours later they called and we was satisfied with their work and also Kylan was so nice and he did a great job on our baby. I recommend them anytime. As for Petco, no judgment.

Kylan is amazing. Took great care of my neighbors dog, Pebbles. She's nervous as she doesn't have…read moremuch exposure to other dogs and going out in the community. Kylan handled her well. Highly recommend Kylan to take care of your fur baby

Been coming here for almost a year now. We love Royalty Groomers! You can feel the love and warmth…read morefrom the groomers here. Nicole is the best. She recommends the right cuts and lengths for your fur baby and provides good education regarding dog grooming and hygiene. My dog always leaves looking fresh and smelling clean. We used to go to PetSmart before this but the prices are just outrageous nowadays. The prices here are extremely reasonable at about $75 cash and a few extra dollars if you pay card. I love the pictures they send at the end of their session that go by monthly themes! This place is located across the street from Saver's in Waipahu. There's typically always parking, especially in the morning. During the weekend, parking is sometimes tough. We recommend Royalty Groomers and especially Nicole! You can't beat the care and prices your pet receives here.

My husband and I took our 5 month old puppy to get his first grooming here this morning and we had…read morean exceptional experience. To start since it was his first time they let our puppy roam around and get very comfortable around the place. Our groomer was Steven and he did a fantastic job on his grooming, nails and ensuring our puppy had a comfortable and positive first experience! Our puppy's coat is silky smooth and he smells great! When we picked him up we could tell by his demeanor that he had a really great first experience. We immediately booked our second grooming with Steven. I truly feel we have found our grooming home here. We even got a cute photo at the end of the grooming. So glad we found this place!

Easy and prompt communication to set up our first appointment. Previously took one of our Shih…read moreTzu/Maltese to a big box pet store that offers grooming services. Loved that OMG doesn't require my dog to sit in a cage to wait her turn (she'd be so stressed when we got her back). We got exactly what we asked for and she wasn't clingy and stressed like she normally is after her grooming appointment. So happy that we got a referral to Heather!

We have been using OMG for about a year now. We LOVE Heather. She is so nice and our pup always…read morecomes back happy! We had a bad experience with another groomer and he came back to us scared and shaking, but that is never the case here. He is basically jumping out of my arms whenever he sees Heather. We are so glad we found her as we are always satisfied with her service. Pup does not go to anyone else. After every service he comes back smelling and looking great! OMG is super easy to work with and she replies quickly. If you have any questions, just ask! She answered all our rookie questions and made us feel comfortable. We highly recommend OMG to anyone looking for grooming services!

We took our frenchie for a nail trim. She gets so anxious normally and has such a hard time when…read morewe've taken her to other locations. Mona cut her nails and she was so patient and kind. We were able to hold her during the service and give her treats instead of her having to go in alone. Gwen and Mona made sure she was comfortable, and allowed her to walk around the space after to make sure she felt safe. We'll be back-thank you!

Happy Tails 808 is a blessing ! Took my 9 mos old Maltipoo puppy, Mia, here by a referral and am…read moreso grateful! Mona just loved on her from the time we got there. It's very evident that both Mona and her mom Gwen love what they do and love their fur baby clients Mona did such an awesome job on Mia it brought tears to my eyes when I saw her. She looks so cute with her new look! Here's some before and after photos. Love what Mona did for Mia am now going to bring Mia's mom to Mona too. Highly recommended Happy Tails 808!

Checking in was pretty fast because I made my appointment on the app. Friendly, clean store. Nadine…read morewas Kiki's groomer she did a good job.

I went into Petsmart kapolei today and this sweet lady manager who was there about 2:30 pm ish ,Oct…read more. 8 2025 was so nice and caring and helpful with my order I made online . She straightened it all out perfectly!

Went to look at fish for aquarium. Best place to buy Rummy nose tetra, price is listed at $4.39,…read moreother shops where at $5.99 and $6.99. But members have discounts which dropped the price to $3.45 (tax included). Price = 5 stars. But to get to purchase it is another story. Strange vibe from person catching the fish, basically told me, "what do I want, how many, is that all, go wait by the cashier, I'll bring you the fish", sure took a long time to catch the fishes compared to other shops. Did not mention any discounts and I didn't see any signs stating discounts. Then I go to the cashier, she ask for phone number, told her I don't want to give it to her. Didn't realize she was trying to get my membership number pulled up. Took out my credit card to pay and was told I'm not allowed make a purchase, so questioned her that I buy fish food from their Honolulu location, what does she mean I'm not allowed to make a purchase, then she clarified that since I'm not a member I'm not allowed to purchase live animals including fishes. I wanted to make sure I heard her correctly and restated back to her, so I have to be a member to purchase fish, she said yes, if not they couldn't sell me fish. So I question her, the fish in the bag will have to go back in the tank? She says yes. Silence..... So on my end I state, can I sign up to be a member, and from there it moved on to purchasing the fish. For those who want to return dead fish - the cashier explained to me the rules, bring back dead fish within 30 days, bring receipt, and bring some of the aquarium water (as they test the water), need these 3 items or they can't give you a return. The people that I interacted with kind of threw me off, almost like I were dealing with robots, I'm sure they are very nice people. But it got me thinking, what if I told fish person, I want 5 of this, 5 of that and 5 of that fishes, I'm pretty sure would have took +15 minutes to bring to the cashier. Then I tell cashier I don't have a membership, and we just stare at each other like robots. Get rid of the membership requirement to buy fishes.

I usually visit the Kapolei location, but today we placed an order here and decided to shop around…read morea bit. I wanted to recognize Cody for his exceptional service -- he was professional, friendly, and handled a busy situation with patience and care. Even though there was a long line and he was the only associate at the register, Cody took the time to communicate clearly, letting me know he'd assist me after taking care of the line. I truly appreciated his professionalism and positive attitude -- great service like that doesn't come often. Thank you, Cody!