Today was my very first grooming appointment. Making the…read moreappointment was very effortless and luckily I was able to get an appointment the next day. I admit, my tiny terrier can be a bit of a challenge. But, Megan did an amazing job of bringing the cuteness back to my puppy! I'm so relieved that I've found the magic of Megan! Definitely will be scheduling a return visit again.

Where do I begin, Panda was a hot mess as you can see her before and after…read more... I am completely impressed by the owner Megan. She patient and helped me be at ease as this was Pandas first visit (Panda is senior and obviously my fur-baby) her interaction with Panda gave me Peace. Pandas haircut is excellent and exactly what we requested. ** and a special gift was her picture, c'mon this extra touch detail says a lot!*** We found our Fur-ever Pet groomer!! Thank you Megan for loving on Panda and for cleaning her up!!!!

Wanted to try a new groomers close to me. Made an appointment more than a week in advance. Filled…read moreout and signed a couple of their forms. They then contacted me the day before asking me if I could come in the next morning instead of the 3:00 pm scheduled time. I told them I could not because I work in the morning and was starting early so I could drop my dog off at 3:00 pm. After some messaging back and forth, they ended up being able to accommodate us. I dropped off about 20 minutes early, and got a text message when grooming was complete. Lots of open parking stalls when I was there. They are able to take CC with a small service fee. I'm happy with the overall outcome and will be back when it's time again.

I am incredibly disappointed with the lack of communication and organization at this business. My…read moredog was staying at the MWR Kennel, which shares the same office. I booked a bath and nail trim for him on the day I was scheduled to pick him up. The appointment notes explicitly stated that he was already at the kennel.The day before his appointment, they texted me asking to bring in his shot records. I replied to let them know that MWR Kennel already had all of his paperwork on file, and they texted back saying, "okay thanks."Despite this, on the day of pickup, they completely forgot to get my dog for his spa appointment. They even had him marked down as a "NO SHOW" in their system! When I informed them about it, they simply said "oops." I pointed out that the appointment notes clearly stated he was in the kennel, and they even admitted that the notes were right there. It is completely unacceptable to miss an appointment and blame the customer when all the correct information was provided to them beforehand.

We've only been here twice, but both times it was clear that my dog, Peggy, loved it! She is an…read moreEnglish Bulldog and had gotten incredibly stinky. I was at a total loss for what to do. After her "Bath Spaw" here, that stubborn smell was completely gone, and she has stayed fresh and clean for so long. They did an amazing job! I used to struggle so much trying to get the fold right under her nose clean, but since her visit, it has been completely clear. I'm so impressed with their care and attention to detail. I brought her in for the 'Pawdicure' package and it's the best for keeping her maintained in between full-service grooms.

Katsu and I have been coming here for the past few months and he loves it!!! He's always excited as…read morewe're pulling up to the location. He also loves playing with all the other pups! The offer other services like group hikes! I know not all dogs are "dog friendly" but they seem to have accommodations!! 10/10 recommend this place! Not only friendly staff but also cheaper than the bigger chains in the area!

Went right after my lash appointment as they are both at Mililani Town Center…read more Grandpup's birthday is this weekend. Looked at the bandanas, clothes, toys and snacks. Found some items then stood in line to get the gift cards. While the cashier was ringing me up she stopped and asked, Is that rain? Sure enough. No parking stalls right outside their door. Hurriedly dashed to my car with my 5 items for Grandpup. Picking up Lunch and bank will have to wait til tomorrow. Cloudburst!!! At least accomplished 2 of the 4 errands today. I can work on her birthday card later this afternoon.

Dr. Black was very pleasant, knowledgeable, and gave Scrappy excellent care. We originally came in…read morethinking he might just need some grooming for his ears, but it turned out to be an ear infection. Thankfully, they had a 5 o'clock appointment available. The vet clinic closes at 7 PM and takes their last appointment at 6 PM, so I'm grateful walk-ins are an option. Marissa at the Hawaii Pet Vet counter was very friendly, and I really appreciated Dallas's energy as well. The entire staff at the Medical Center was fantastic. The PetSmart manager was also so kind, and the team made us feel very welcome. This PetSmart will definitely be my go-to, not only because they have a grooming option but also because they have an on-site veterinary clinic. I loved that someone checked in on us during our visit to make sure we were comfortable, and a young lady even gave Scrappy a sweet welcome pet that made him feel loved. That kind of thoughtfulness means a lot. I also noticed they have great clearance deals on tough toys, which is perfect since Scrappy is definitely a chewer and destroyer, lol. Overall, this was an amazing first visit. I'm so grateful for the warm, friendly community I've found here in Hawaii, and I want to thank the entire PetSmart team for such a great experience.

My first grooming experience and my dog feels like silk. She smells so good and the trim she got…read moremade her look amazing. I would highly recommend Pono Pups. We will be using this great service again. Indy looks great! The service was fanatic. Great communication.

I la la love Pono Pups Mobile Grooming!…read more This is a service of convenience but let me tell you why it's been so beneficial for me and my pups: - Pono Pup travels to you! All they need is a driveway or designated area on the street to park. No travel fees. - The staff are so gentle and kind with your pups. Friendly towards dogs of all sizes. Please advice that pet temperament should be appropriate and in the best interest of the staff. Please be safe! - Wide variety of services offered. Nail trims, showers, cuts can all be done with Pono Pups. - REASONABLY PRICED! The prices are comparable to bigger companies and stores. I pay 30.00 per dog for nail trims and buffs not including tip. Cash or card payments accepted. - Quality services. Period. I trust Pono Pups with my dogs and that they are getting quality care every five weeks. Nails are trimmed and filed down without blood. My dogs are comfortable and cooperative. I would happily recommend this service to anyone who may have transportation issues OR anxiety issues in your pets. If you have questions just call them! Staff are so friendly and accommodating. Customer service is 10/10. Pono Pups has made receiving pet grooming care so much easier and convenient.

Has it been 4 years already?! We have been faithfully and happily going to see Yoko every month for…read morea haircut and grooming for 4 years now! That says a lot! She is so gentle and thorough! You would think our Pomeranian would hate going in every month but he absolutely loves to see his Aunty Yoko! Besides the fabulous job they do, it makes all the difference in the world to me that he feels safe, happy, and loved there. He used to shake every time I took him to a groomer, even regularly, before Clip and Dip! Now when I take him in he wags his tail so hard and scrambles out of my arms. They are really the best quality, best service, best value you can find!

Ryoko always gives Hamilton a great cut. I highly recommend this place…read more Parking lot is small but sufficient. Staff is friendly and courteous. Location is convenient.

I'm officially going to SDIY ( Stop doing it yourself) when it comes to cutting my dogs nails! This…read moretasks takes me so long and causes so much stress for both me and my dog. For $15 they do nail trimming and filing- such a low price to pay for how much stress they are taking off my plate! It was so fast and my dog was so happy after. He's never happy after I clip his nails myself. It's so much shorter and smoother than I was ever to do myself. She said that her mom opened up this business 20 years ago (sorry, I forgot to catch her name!) Next time we're also going to do a teeth brushing and maybe a paw shave too. They also do ear cleaning, anal gland expressing, sanitary trimming, and face trimming. I'm so glad to have a go-to spot to take this task off my list!

Been here only twice but hope to continue coming here.First visit was for nail trimming & teeth…read morebrushing for our 3 dogs.They were friendly & honest(what would help our dogs' teeth.For both visits I love whatever/however they trimmed our dogs' nails because it never grew back "rough".Nails were smooth right after trimming/filing.

I have been going to Pet Haven for over 20+ years ever since I moved to Kapolei. Cheryl was the…read moreoriginal owner and I was always pleased with her cuts and care she provided to my 4 dogs. It is now 2025/2026 and Cheryl's younger sister has taken over the business with Cheryl semi-retiring. The service is still amazing and very caring to the dogs, and Des is modernizing the operations with on-line bookings and automated reminders....very cool. I am on the 4th generation of my dogs, where I bring all 4 dogs for grooming/spa treatment. They all come out looking great. Des is very mindful of the dogs state of mind and does everything to try to provide a calm atmosphere for the dogs. For the caring service and great grooming the dogs receive, her rates are very reasonable. They actually seem to look forward to their spa treatment, unlike when I take them to the Vet.

04/26/2026 @1:30pm: I just moved home and was hoping to find my boy a new groomer. I walked in and…read morechecked in and she seemed a little overwhelmed/wanting to get the day done with (we were her last client of the day). She asked me what kind of cut I wanted and I let her know I wanted a mohawk style cut and she said she didn't understand what I wanted, I then tried to show her using my dogs body and she was still confused and started getting an attitude. She told me to pick a blade size before she could proceed and I tried telling her that I wanted to first show her what I meant and she ignored it and walked away and turned off the music and then started to walk back. My mom had been with me and told me I should leave and not allow her to cut my dog. She must've overheard my mom say this because her attitude immediately shifted and she became a little bubbly and kinder. I let her know I didn't want the mohawk anymore because it seemed too difficult to communicate with her what I wanted and I would just do a trim all over and to round his face out. She then let me know typically only poodles do that cut and asked if I was sure I wanted that cut (completely unnecessary comment). I let her know he has been getting groomed and that is his typical cut when we don't do something fun/funky. I only stayed because my dog was in need of a haircut and I was already there. I really hoped the haircut would come out great since it was the same cut on his entire body and then just face shaping and she made it a point to let me know she's been a stylist for 30 years. I had to fix up the parts that were extremely uneven and I fixed behind his ears which were not groomed in the same places. She also let me know when I picked him up how much of a good boy he was for her so I'm even more confused by the uneven cutting. I will definitely not be returning and I am so disappointed by her service because the guy (Chris) who booked my appointment was so friendly and helpful.

Dawn provided our 2 dogs a home away from home. Our dogs felt right at home quickly. Dawn texted…read morepics and communicated well, so we were self assured that they were in good hands. Her boarding fees were very reasonable and service was excellent.

From the owner: My name is Dawn and I am a Veterinary Technician and have been in the field for 30 years. I offer…read moreBoarding cats and dogs under 25 pounds, House/Petsitting, In home Technician Services (Administering fluids, nail trims, Pet pilling, bathing, ear cleaning, etc.) . Drop off Service available: Day Board, Day Board for baths, nail trims, ear cleaning, etc.

The front office staff was friendly and took the time to answer all of my questions. The first vet…read moretech we met was extremely nice and very helpful. The doctor was pleasant and gentle with our dog, which we appreciated. During our second visit, we worked with a different vet tech who was also kind and professional. It has been a while since we've had a dog, so I was a little surprised by the cost of the visit and vaccinations. I did find it helpful that they itemize the services, which allows you to see exactly what you are paying for and decide what you would like to move forward with. One difference from our previous vet is that they take the dogs to the back area to administer shots. Our last vet did everything in front of us, so that was something new for us. Overall, we were satisfied with our experience and appreciated how kind the staff was with our dog. We look forward to seeing how things continue as we bring our dog in for future visits.

They took the best care in the world of our rescue kitty Barney and he now lives a healthy life,…read moreinside, free from pain and brings us joy beyond words...all because these vets and the entire staff truly care about their pet clients and their families