Christina at Petco was absolutely wonderful with my dog, Maddie. From the moment we arrived, she took the time to really listen and understand Maddie's specific needs, preferences, and sensitivities, which immediately made me feel comfortable leaving her in her care. I asked that Maddie only receive a bath, blow dry, and nail trim (no haircut), and Christina followed every instruction perfectly, including using Maddie's special shampoo. Maddie came back looking beautiful! Extra fluffy, fresh, not matted at all, and most importantly, calm and in great spirits. What really stood out was Christina's kindness and genuine care. She took time to talk with me before and after the appointment, never made me feel rushed, and clearly treats the pets she works with like they're her own. The treats were such a sweet touch too! Thank you, Christina, for taking such great care of my girl! read more

This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies groomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service. read more

Petco - Pet Stores Near Me - Pearl City, Hawaii

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I've been bringing my baby girl Lily to Rayy for grooming for a couple of years now! She is fantastic and very pet friendly, and we will miss her when we move soon. Our Lily girl is high anxiety and Rayy's confidence helps Lily know that she is safe, and keeping to our routine of about every 6-8 weeks has truly helped our pup. Every time we come in, she takes every client one on one and treats them as the best and like only dog in the world! It's especially comforting being a pittie mom, with the unfortunate constant stigma! Sales staff have also been very friendly when I come by for treats, food and toys for any occasion! The morning crew seems to work very hard, and through that effort, they manage to always help me when I need it. I hope our next home has staff as helpful and supportive! read more

Kaylee Mae has groomed all 4 of our dogs and she always does an amazing job. She is definitely a valuable asset for petco, and to the entire pet grooming community. Mahalo Kaylee Mae! read more

Two stars because cashier was pleasant. Minus 3 stars due to manager not being friendly or communicative. I had an issue that he just nodded and let the cashier help me. Then when I stood in line for purchase he just left his register to let the women help us in line. Low staffed , customer service poor read more

Absolutely terrible customer service at this location. I called simply to ask if they had a specific dog food in stock before coming in. Instead of answering my question, the male employee with a very condescending voice decided to lecture me on "how their system works." I work in applications; I don't need a lesson on inventory systems. I asked because Petco's online ordering system is crap--I've had multiple orders canceled due to lack of inventory. Worse, when I pay with gift cards, Petco never refunds the money back to the gift cards when they cancel. I just wanted a simple stock check to avoid the hassle. Instead of doing his job and checking, he made assumptions and was incredibly rude. I took my $200 plus order to another location that actually values customer service (Waikele). Avoid the Pearl City Petco if you want basic help. read more

This place seems to have a lot of staff but never really enough help. Cashier had one person and had a long line. Waited for a little over 5 minutes and I was third in line. This day, in particular, the goldfish looked like they were all dying in the tank. Sad times in the aquarium. read more

I'm giving this place one star after my incident today. I was picking up my online order and my son wanted to look at the fish. My husband went with our son as I was looking at the dogs that were up for adoption. When I got to them, they were at the sink where the employees wash their hands. And employee comes around the corner and tells them the sink is only for employees. My husband (calm and nicely) said sorry and our son just wanted to turn on the sink. The employee (TY) looked at their hands and it was dry and goes on to tell them they can use the public bathroom and points in that direction. I got upset because he was very rude about it, you can tell he hated his job and didn't want to be there at all. I'm mad because my son is on the spectrum and he enjoys anything with water. Being mad, I said I'm sorry my son is autistic but you didn't need to act like that. Mind you no one else is there and i said it loud enough for my husband to hear it. Out of no where the employee TY said, Yea I know. And that's why I am complaining. Because yes I know I didn't need to say what I said. But as an upset parent, sometimes you say things when your angry. At the same time the employee didn't need to say his remark to us. Please teach your employees to have more manners. You work at a pet store and kids will be kids. I also understand you wouldn't know something is wrong with my child but still approach it nicely and not as a jerk. read more

This is the worst Petco ever! This is coming from my wife and daughter. My wife mentioned that she wasn't greeted when she first walked in which usually isn't an issue to her but apparently there was like 3 workers talking about video games when she walked in she felt ignored. She then asked for assistance to get fish for our daughter and some punk kid named TY felt very threatening and rude to our 3 year old daughter. He basically yelled at her when she was just looking at the fish's. She never had her hand on the glass and my wife has video proof since she was recording her. Apparently he then walked away with a grinning smile while our daughter cried to my wife. This is absolutely unbelievable and heartbreaking and a father and husband after being a loyal customer with all the grooming and store benefits we 100% will never want to come back ever if this is the workers you people hire. TY you are a very lame, unhappy and unprofessional worker, We are moving to Petsmart now and using our money on their benefit plans. read more

Ty the cashier his breath as bad as his attitude.i live closer to this location but been to ewa beach location once the staff there was so much better and nicer too more helpful with everything. I still like Petco but would drive to another location. read more

This used to be my to go petco but after my horrible experience I've started going to Petsmart. I asked a worker for help and he seemed unhappy from the start. I needed a specific food bag for my dog he has a sensitive stomach. I may have been a bit pushy but I apologized first before I asked for help. Not only was the food out of stock but I asked the worker if he can check the back. He then started shoving a phone in my face saying "look, LOOK!" We have none"! Some other shoppers came to me and comforted me while the worker stormed off angrily. This was such a devastating experience and my husband will be calling a higher up and getting this worker written up as we have seen complaints about this young man on other reviews. His name is TY. Petco do better and teach your workers some manners. read more

Love that you can go online and see what stores has what items in stock. Plus they price match the online prices and the in store prices for a big savings. Customer service is superb! They were able to help point me to the items and answer all of the questions I had. Check out was so fast and she did a great job explaining the price matching that they do. read more

Now that's aloha and support!! Mahalo to Danny for helping my Ohana find food for our pet baby Jackson chameleons! Be smart and go to PETCO read more

Petco - Pet Stores Near Me - Pearl City, Hawaii

Thank you to the employee who helped us get the right stuff for our fish and for all the advice. Our fish seems a lot happier and is now eating! Mahalo to Shanden! read more

Petco - Aquarium setup - Pet Stores Near Me - Pearl City, Hawaii

I guess good help is hard to find these days. I was at the strip mall to go to Hana Tea, since the Dillingham location closed. I noticed that Petco was across the way and wanted to see if they had any animals in there. I walked in and there were three associates just standing around by the entrance. The store looked pretty dead. Not one of them greeted me or asked if I needed any help. I just walked right past them and roamed the store. I've taken an affinity to fishes lately and noticed all the bettas in cups. They were all so colorful. However, I noticed this translucent one that was iridescent. He was calling out to me and I knew I had to buy him. I picked up the cup and literally waited there for fifteen minutes for a worker to come by the department. I wasn't sure if they needed to bag it. She said to just take it to the register like that and pay for it. I wasn't sure how to set up the tank, but didn't feel like asking. I paid for it at the register and was on my merry way. read more

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The Pearl City Petco staff has gone from fantastic to aloof and condescending. I needed to get my dog a new collar and dog tag. I got the collar. I needed help with getting a dog tag. There was no one in line, I asked the cashier, Cindy if she could help me. She told me in an impatient tone to read the instructions, it's easy. My response was so you're not going to help me or is there anyone else who can, a manager perhaps. Instead an associate named Abel comes over. He tells me the same thing as Cindy sounding exasperating. He told me pick a tag, pay for it and then engrave it. He went as far as reading the code on the receipt then told me to do the rest. I had trouble inserting the tag so he did it and looked at me like I was bothering him. I thanked him. He walked away without a word. Seriously, Petco Pearl City employees and manager (another incident) acts as if they are doing me a favor by being there. Clearly, I felt as if I was not a welcomed customer, nor do I want to return. read more

I bought a few fish from them and then introduced them into my tank. Over the next few days all my other fish died (about 15 of them). The ones I bought from Petco were fine and were the only ones left. I called the store and they told me their fish were healthy. But obviously there is something wrong with their fish. I would not buy any fish from Petco. read more

Super short staffed and waiting in line can be about 15mins. The grooming department looks fully staffed majority of the time. Grabbing your online order is a chore since you have to find an associate within the store to grab it. There needs to be a better way of assisting customers who wanna price match 20+items while those who have a few and have a long wait for the associate to check each ad before punching in the new price. read more

Terrible customer service at this Petco. The grooming employees are unprofessional, non responsive and unfriendly. They did not acknowledge our presence at the check in counter, no greeting, very rude. We did not feel like valued customers. There should always be a staff member to greet customers. In addition although we had appointment, the groomers took other walk in customers before us. They could not keep the schedule. The manager did nothing to rectify the situation. This used to be our go to pet groomers years ago but the good employees have left. We will not be using this Petco anymore due to poor customer service. read more

My dog is such a hyper dog that it is difficult to cut her nails. Even when I take her in for her wellness exams - they aren't able to do it. I called to see if the groomers were busy and they made an appointment straight away. We had just left our vet. The groomer came out to greet my dog- get to "know" her. They hit it off and the entire procedure was so quick. I watched from a distance and am appreciative of bringing able to watch how my furbaby was being treated! The price is very reasonable, too! We will definitely be back! Thanks! read more

I was just tryna buy a fish for my daughter and went to fish section and saw nobody to help,I went around the store and look for help and saw a guy walking that works there and tryna get his attention saying excuse me couple of times and still didn't get a response I felt like he's ignoring me until I went near him and said excuse me he didn't even let me finish talking and he turned and yell at me in front of my face saying ILL GET SOMEBODY! with his mad face, and walk away. some customers saw that happened, it make me felt shame and threatened like I did something wrong. the other workers are nice enough to say sorry for him saying sorry about my manager. as a manager you should set example how to be a good leader and not letting other ppl apologize on you poor behavior. his name is Rylan Cabanting and this happened at petco pearl city 10/13/25 around 4:40 pm read more

Rhonda was extremely rude to me and being mean to my 3 year old son. I asked her for help and got rude sighs and attitude for no reason. When my son gently pointed at some fish at the register, she shooed his hand away and told him don't touch it or your mom will have to pay for everything. I will never go back to this store. read more

March 2024 I had sent my baby fur shitzu to do grooming and ask to do teddy bear cut yet when i came to pick-up, they shaved the whole hair out and paid for over $100 since its the full service. So dissappointing. June 2024 I made an appointment for my 2 dogs online and called in the store but can't get through so i left a msg yet i never get a call back. I called in the store the day of appointment to make sure I can bring both togethere and spoke to the groomer saying Yes i can bring both since schedule is pretty light. Right after i spoke to her, i drove to the store just to be turned away for my both dogs saying its too late. The hell they told me to come just to be turned away? im really mad. Will never go to this place and never will recommend. read more

Here's some ratings for you neighborhood Petco: Petco Salon: - Double check the quality of your animals grooming before leaving, not all stylists are thorough - The salon number (8084565570) is usually busy so keep calling and when they answer be firm on the date and time of your desired appointment, Ive had staff try to book me for 8 AM appointments - Yikes - You can book appointments online for certain services only - Tip your stylist (either when paying or with cash) Ordering online and picking up in-store: - Go to the cashier with your order no. (or email) and valid ID - Smooth process that is relatively quick Shopping in-store: - This Petco has a limited variety of goodies so I usually check their stock online before shopping - They accept Petco and manufacturer coupons together in a single transaction - They also price match with Petco.com only - They also have a clearance section (with amazing hidden markdowns) Staff: - Lots of young, friendly, and upbeat staff - The floor staff are helpful and will often go out of their way to help you find things (which is awesome!) Docked a star for the inconsistent grooming, boo. read more

Petco - Pet Stores Near Me - Pearl City, Hawaii

Today I made a online purchase at Petco for free in store pick up tried using the promo code it says it is invalid always something with Petco read more

Petco - Petco website sucks - Pet Stores Near Me - Pearl City, Hawaii

The employees are very helpful there. I easily found the dog food I needed. They have a huge variety for every diet and nutritional need.

I've brought my cat here to this location for nail trims before and this last time I did, it didn't go as expected. I made a nail trim appointment 2 weeks prior to her appointment date. I get there, drop her off with the nail tech and walk around the store. I come back and I'm told that the tech was not able to do the nail trim due to how scared my cat was due to how busy they were with other dogs being groomed at the same time & the noise that was going on in the grooming department. I would have thought that with cat and dog services that they provide, they would have more time carved out in the schedule to make sure no other appointments were booked at the same time for cats or limit the amount of animals in the grooming department getting a service done. I'd suggest they make 1 small separate room for cats or dogs that have a difficulty around people or loud noises so they feel a little more comfortable getting a service. read more

This rating is specifically for the Petco puppy training. I like this store when I shop for my puppy. Great location, lots of parking. When I signed my puppy up for training, I was under the impression that the training space will be in the back or that we will have a larger area. The training space is actually at the front of the store right by the entrance. It is just blocked off by partitions that are low enough for strangers to peep and look in. This caused a lot of disruption to the class. Lots of dogs barking when they are entering/exiting the building and the space is so small! We had only 3 of us in this small area but it did not give us enough room. The trainer said that we should not let the dogs we are training to interact with each other so we had to keep them really close to us. Include that with the mask situation, I could barely hear what the trainer was saying. She was great, however... so kudos to her. She was friendly and sounded like she knew what she was doing. It's just the fact that this place is not logistically fit for a puppy training to be held. They should have it in the back where there aren't so many visitors peeping in with their pets. I only went to one session and decided not to go back. I just didn't think it was worth it. My puppy was stressed and we didn't have an overall good experience. I should've gone with either a different location or find one on one training. read more

We really had a great expierence at Pearl City Petco. Shanden explained to us benefits of different foods and brands. He is very knowledgeable about creating healthier options for our dog while at the same time giving us a range of different products within our budget. read more

I made visits to this Petco several times. For purchases of biscuits, antlers chew bones and grooming of nails and such. This store is clean, big and can be busy. And sometimes you can wait at the grooming desk for awhile. This last visit this past week gave this review a 1-star, if I could give a no star, I would. The girl at the grooming desk, was not friendly and cane off with an attitude. And this wasn't my first time coming for a nail trim. But it was a first fine I requested a buff with a nail trim. If I didn't have a hard time trimming my dogs nail, I wouldn't be paying someone to trim his nails. Secondly, I requested for an anal gland expression. In the past I was told that if the expression was empty, they wouldn't charge, however, on this visit, the girl said even if the glands are empty, they will charge because they attempted to try and express the glands. Ok. Understand. Maybe policy changed. Again. If I could express my dogs anal gland, I wouldn't ask someone to do it. This is my gripe. While I was waiting. And watching. I saw my dog being difficult. So I asked one of the employees to tell the girl that if she was having a hard time buffing his nails, that she could just trim it. When everything was done, then girl came out and she told me. Next time. It should be nail trim only. And just a little stuff came out from his anal glands. Ok. So when we came home and days after his visit to Petco pearl city, my dog's anal gland has been expressing all over the place. So, I'm very very upset and I will NOT BE RETURNING TO THIS PETCO FOR DISSERVICE. Because now I'm going to have to take my dog to his vet and spend extra money to get the real job done! read more

Petco - My dog did not like his nail trim or the girl - Pet Stores Near Me - Pearl City, Hawaii

We like coming here for our puppy needs. We added two more puppies other than our one year old puppy. We ended buying a few things for our brand new puppies. The store itself is clean and things are easy to find. We got two new name tags for our puppies. Too cute! You pay for your tags and then use the machine to carve out your tags. So cool! Things can get pricey but you can join their membership and get discounts. It's a benefit and a plus. Plenty of parking up front. Sometimes parking can get full. Still a good and descent place to find stuff for your pets. read more

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We mainly just have Max get nails trimmed. Max has black nails and I just can't trim them. Groomer Kaci does a really really great job. read more

Petco - Max is 80lbs of goofy - Pet Stores Near Me - Pearl City, Hawaii

During my visit, I found the store to have ample parking, the common area outside as well as the front entrance were well-kept. The store's interior was brightly lit and appeared very clean. While I didn't notice any employees on the floor, all of the checkout registers were manned and the staff members were courteous to the customers they engaged. I deducted one star because I found their prices to be higher than PetSmart's and not as well-stocked at least in the dog food and chew bones section. read more

Literally frustrated with the supervisor Adrian. I had a double charge on my debit card for a purchase made just the day before. Brought the receipt and proof of withdrawal from my bank account. Supervisor Adrian stated in his system he only sees one transaction. Duh Sherlock.,, there should of only been one. Then he proceeds to advise me to contact my bank to start a fraud charge. So it's possibly not a glitch on petco side but my bank account now.... Needless to say, I left with no resolution or apology for the double charge. AND NO REFUND FOR PETCO ERROR!!!! Terrible customer service from that boy. Adrian needs to go back on the store floor to build up his customer service skills. read more

Petco - Pet Stores Near Me - Pearl City, Hawaii

I have been bringing my Yorkie to this Petco for grooming for 3 years, and Jolyn Rose has been our groomer every time and has always done a fantastic job!! I ask for a shorter cut (around a 7) and for the ears to be really short as my dog is prone to ear infections, and the groomers are always able to deliver on my special requests. Jolyn Rose- thank you for always taking such great care of Chloe, I am sad to be moving away from you and hope to find a groomer as amazing as you! read more

Petco - My 5 year old yorkie with a 7 cut. - Pet Stores Near Me - Pearl City, Hawaii

A few days ago a friend and I went into the store looking to see what kind of betta there were since she has been fish shopping. I however ended up finding a beautiful male betta who was obviously being treated for something because his water had a blue tint to it, let alone old pellets that had already turned green laying at the bottom of his cup. Besides filthy water and he was swimming a little weird. I took him to the register and asked the worker there if they adopt sick fish to homes or give discounts (which I know there is a policy that they do) she called over the manager named ABEL and explained the situation. ABEL then grabbed the cup and looked at him. I explained what I had just asked the other worker and he then told me "nope" they don't adopt fish out and started walking away with the fish in his had and rudely said "so you don't want him?!" I couldn't believe he was just about to just walk away mid conversation. As a manager he needs to have better customer service and a better attitude. I was super disappointed in this manager as he just brushed it off and had no care in his mind about this poor sick fish! Even though I really wanted to bring him home after the poor service, I refused to be treated that way and decided to leave . PetCo has an adoption policy and employees should also do what's right for the animals instead of pulling a power trip. Very disappointed !!! read more

I went in looking for a collar for my dog who has sensitive skin, Kayla approached me asking if I had any questions or if I was looking for anything in particular and she was a huge help! She informed me about what material to look for and what I can do to help my dogs fur grow back. She even went out of her way to find a collar in the size I needed. She also educated me regarding what type of food is for what and based on the nutrients and so much more! I've never experienced this kind of service before. I appreciated her one on one time with me and her excellent customer service skills. She mentioned that she's a dog trainer there so if you're looking for someone to train your dog, Kayla is your girl! She's so nice and so helpful! read more

The Petco Pearl City manager, Riley was very polite and showed empathy. The groomer on the other hand, may have been having a bad day but best believe with her attitude, she did not get a chance to groom my fur-baby. Sad too because I like the Pearl City Petco when shopping for pet supplies! First and last time I will book a grooming appointment there. I normally groom my fur baby but I've had a hectic work schedule that I decided to book an appointment instead of grooming her myself. My friends and family spoke highly of the Ewa Beach Petco when looking for grooming recommendations and it's customer service but the Pearl city one is closer to me. I should've listened to my friends and family and gone to Ewa Beach instead. If it wasn't for Riley, I'd be giving the Pearl City Petco groomers a 1 star! read more

OMG. i've been here twice but still this place amazes me. They got everything you could ever need for your pet. If they don't have it, then you don't need it.. The kittens poor baby. 1 cutie kitten name Isaac must've lost his right eye recently. He would focus on you but turn sideways to see you with his 1 eye--- If you have room and is able to love a kitten. He's available $200 adopt fee. Well i left there with a new Collar for my cat. We love having a collar with the bell on it. Having a cat who loves to sneak up and trip you from behind. This bell gives him away... lol Plus i purchased a cat post. Yes another cat thingy. Grrrr I wish i hadn't purchase that cat/pole/thing from Kalihi pets. Spent over 1 hundred and he doesn't. use it. AND petco had better bigger ones much cheaper!! Definitely my to go place for PET CARE/needs.... They are awesome with safe/healthy covid-19 precautions/steps. Makes me feel so comfortable shopping there. Thank you Petco! read more

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Would like to see better brands and more options at this location. Overall its okay. They have the cutest birds, turtles, guinea pigs, chinchillas, cats and fishes. Plus you can bring your pet as well. They also have grooming services. Perhaps closing at 8:30pm would also be a plus read more