Product in stock whenever needed and helping me load purchases into car was a big help. Thank you.read more

We were regulars for Petland Kahala. Didn't know where they went. Found out from a friend that they…read moremoved here, just went & found everything for our turtles, guinea piggies, & other pets. I'm so glad I drove out here from town. We'll be back definitely

I want to update my review since it's been a while. Ty is an honest, hardworking individual who is…read morethe best at his craft. He is very patient and always solution oriented. I've called him on several occasions in a panic and he's always able to offer a solution over the phone or come to my house to fix the problem in a very timely matter. He's reliable and trustworthy. He doesn't try to overcharge you or suggest superfluous services. But rest assured, he is very good at his job. He should be your 1st call if you need help with your fish pond, waterfall, or any aquatics service.

Did not actual visit but called to see if he had what I needed (water conditioner and aquatic soil)…read moreand the man who answered, Ty?, referred me to Petco for what I needed since I'm in Kāne'ohe . He was very nice and full of Aloha generosity!

Damien knows his stuff! He is hands down the best pond/aquarium specialist in Honolulu. We have a…read morepond out in Hawaii Kai and he has helped with filter and water clarity multiple times. He's helped with our UV system and after his visit, the pond looks crystal clear!!! Such a great and friendly guy! Highly recommend and will always call for future questions and help! He's your pond/aquarium guy!!

Excellent place to visit as a tourist or Kamaʻāina. Crystal clear waters, very active almost…read moreentertaining marine life fill the tanks. Plenty of parking nearby. The staff is friendly and accommodating.

We had a small little outside "pond" (aka large pot) that needed a major remodel. It smelled so bad…read moreand the guppies just completely took over. Tyson (the owner and our savior) came over and helped save us and our "pond". It was such an eye sore and basically smelled like a swamp. Now it's nice and clean. Definitely not an eye sore anymore and is actually relaxing to just look at. They just opened their retail shop in Pearl City Industrial Park. These guys are professionals! They know all about freshwater and salt water tanks and ponds. They'll work with you for your perfect set up and have so many options available. Their retail space is just open Saturday/Sunday. We got to see Tyson again and he taught my son about some of the fish they had available. Now we might be getting a salt water tank!! Thank you New School Aquatics!!

The team in New School Aquatics are going to make an enormous positive impact in our next…read moregeneration and feature generations of marine and freshwater hobbyists. Tyson and his team are always knowledgeable and professional when it comes to dealing with every aspect to becoming a successful Aquarist. A one stop shop and not to mention they are all super friendly.

Christina at Petco was absolutely wonderful with my dog, Maddie. From the moment we arrived, she…read moretook the time to really listen and understand Maddie's specific needs, preferences, and sensitivities, which immediately made me feel comfortable leaving her in her care. I asked that Maddie only receive a bath, blow dry, and nail trim (no haircut), and Christina followed every instruction perfectly, including using Maddie's special shampoo. Maddie came back looking beautiful! Extra fluffy, fresh, not matted at all, and most importantly, calm and in great spirits. What really stood out was Christina's kindness and genuine care. She took time to talk with me before and after the appointment, never made me feel rushed, and clearly treats the pets she works with like they're her own. The treats were such a sweet touch too! Thank you, Christina, for taking such great care of my girl!

This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies…read moregroomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service.

I went in here to talk about the benefits of high protein canine nutrition. It is always such a…read morepleasure speaking with pet store owner/operators that are passionate about pets and are thoroughly versed on dog needs and training. They are also experts on active, performance, working and bully breeds! Healthy dogs do best on high protein! Cheers!

Very good prices. Found a pet cone here for $7. Petco was charging $30 for a basic small cone…read more Amazon couldn't deliver in less than 5 days. Very happy I found this place. Idk why Petco thinks they can price pet stuff like it's gold in Hawaii. Will definitely be coming back.

I love this Petco! Definitely a small yet mighty location in terms of inventory. I always seem to…read morefind everything I need when it comes to the dog food variety and brands. The aisles are narrow and typically meant for one person at a time to pass through. Staff are always friendly and available. This location has a great option of a self-service bath in the back. Towels, soaps, dryer provided! Non slip area, everything is hip-height or taller, perfect to protect your bath. Clearance sections in the front of the store along with their always-stocked treat bar. They price match with the Petco app if you have it. Always a stop when I'm in Waikele!

Walk in appointments are my think and they very accommodating prices are very reasonable for vet…read moreappointments I would recommend there services they offer

I just have to give a huge shout out to Michelle and Dogtown Bakery!...we had planned a bday party…read morefor our pups since it was their first bday with us since we've adopted them, and we wanted to do something fun and special with them. Unfortunately, Hurricane Lala had different plans for that weekend. It wasn't super bad weather in Kailua the day of...but the power was out around town, and cell service also happened to be down, leaving us all without communication. I couldn't get a hold of the store or Michelle, and I decided to make my way over to the shop to see if she showed up, and if they had power at their place...and to let her know we would most likely have to reschedule due to the circumstances, and also not being able to get a hold of everyone. To my surprise, Michelle was there, just in case we showed up!.....like a true, dedicated, small business owner. We did not expect that by any means, considering the circumstances....but she went WAY out of her way when communication wasn't possible...her own house had some flooding, and she left all that just to show up "in case" we came by. Truly floored by her dedication and commitment to her customers and her business. Thankfully, we were able to reschedule for the following weekend, and had such a blast!...The space was perfect for all the pups and humans to socialize. Such a cute space on the other side!...couches, tables, benches, ball pit, TV's, AC, a cooler, etc...it had all the things you'd need for a successful get together. And they made the perfect cake for all the pups to enjoy! They all loved it lol. Thank you again, Michelle!! You're seriously the best!

Had a really great experience shopping here! Michelle was super helpful and took the time to…read moreexplain different treats that could help boost my dog's appetite. She was really knowledgeable and gave me a lot of useful information. You can tell she genuinely cares about dogs and loves to do whatever she can to help them. I really appreciated that, especially with me trying to find something that would help my dog. Definitely a great experience, and I'll be coming back! Highly recommend checking this place out if you have a dog!

I saw they have the Tuff Stuff tubs at Home Depot, but the largest they had was a 75gal. I was…read morelookin for a larger one for my arowana fish cause she's outgrowing her 55gal tank. I found them on FB and PM'd them if they had the 140 gallon tank I saw on the Tuff Stuff website. I got a quick reply by Michelle saying she didn't have it, but said that Aquaponics Place in Waimanalo stocks that brand. I immediately called and they did! I was in such disbelief that I asked the guy 3x making sure. He started to laugh and reassured me he had it. OMG!! Totally scored! Come to find out it's a heck of a lot cheaper than if I ordered it from the mainland! Michelle's quick response and referral to Aquaponics Place saved me nearly $250! I totally recommend them! Mahalo Nui Loa, Michelle!!

well first review . so here goes i called i think the guys name was chris ? ii felt like i…read morecalled the wrong number but he asked what i needed , i told him . and he knew what i was looking for and didnt have it so he suggested other stores that may carry what i was looking for in specific. and he was really into it . he took time out of his day to give me some really great advise so my rating is % stars great customer relations .. mahalos