Product in stock whenever needed and helping me load purchases into car was a big help. Thank you.read more

We were regulars for Petland Kahala. Didn't know where they went. Found out from a friend that they…read moremoved here, just went & found everything for our turtles, guinea piggies, & other pets. I'm so glad I drove out here from town. We'll be back definitely

I want to update my review since it's been a while. Ty is an honest, hardworking individual who is…read morethe best at his craft. He is very patient and always solution oriented. I've called him on several occasions in a panic and he's always able to offer a solution over the phone or come to my house to fix the problem in a very timely matter. He's reliable and trustworthy. He doesn't try to overcharge you or suggest superfluous services. But rest assured, he is very good at his job. He should be your 1st call if you need help with your fish pond, waterfall, or any aquatics service.

Did not actual visit but called to see if he had what I needed (water conditioner and aquatic soil)…read moreand the man who answered, Ty?, referred me to Petco for what I needed since I'm in Kāne'ohe . He was very nice and full of Aloha generosity!

Damien and James were attentive and knowledgable about the health and care of the aquarium…read morefiltration and aquatic fish. Very much needed in our community and happy to see them again for my service.

Damien is extremely knowledgeable. He has a pleasing personality and cares deeply about the Fish…read moreworld. I trust him with all my tanks. I can recommend his services.

We had a small little outside "pond" (aka large pot) that needed a major remodel. It smelled so bad…read moreand the guppies just completely took over. Tyson (the owner and our savior) came over and helped save us and our "pond". It was such an eye sore and basically smelled like a swamp. Now it's nice and clean. Definitely not an eye sore anymore and is actually relaxing to just look at. They just opened their retail shop in Pearl City Industrial Park. These guys are professionals! They know all about freshwater and salt water tanks and ponds. They'll work with you for your perfect set up and have so many options available. Their retail space is just open Saturday/Sunday. We got to see Tyson again and he taught my son about some of the fish they had available. Now we might be getting a salt water tank!! Thank you New School Aquatics!!

The team in New School Aquatics are going to make an enormous positive impact in our next…read moregeneration and feature generations of marine and freshwater hobbyists. Tyson and his team are always knowledgeable and professional when it comes to dealing with every aspect to becoming a successful Aquarist. A one stop shop and not to mention they are all super friendly.

I've been bringing my baby girl Lily to Rayy for grooming for a couple of years now! She is…read morefantastic and very pet friendly, and we will miss her when we move soon. Our Lily girl is high anxiety and Rayy's confidence helps Lily know that she is safe, and keeping to our routine of about every 6-8 weeks has truly helped our pup. Every time we come in, she takes every client one on one and treats them as the best and like only dog in the world! It's especially comforting being a pittie mom, with the unfortunate constant stigma! Sales staff have also been very friendly when I come by for treats, food and toys for any occasion! The morning crew seems to work very hard, and through that effort, they manage to always help me when I need it. I hope our next home has staff as helpful and supportive!

This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies…read moregroomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service.

I went in here to talk about the benefits of high protein canine nutrition. It is always such a…read morepleasure speaking with pet store owner/operators that are passionate about pets and are thoroughly versed on dog needs and training. They are also experts on active, performance, working and bully breeds! Healthy dogs do best on high protein! Cheers!

Family owned business on the westside and they make you feel like family. I been here since they…read morefirst opened and been coming here ever since for raw supplies. Sometimes I'll call their company phone and ask them for advice, (First time I ever dealt with my female dog being hapai) and they have gone as far as giving me their personal number so I can text pictures of a problem or a question I had. Not even my vet does that lol They always give good advice and the advice always centers around what is best for my pet and I love that. On top of that, the shop is always well stocked and clean. All the animals in the shop look happy and well taken cared of. I know I'm yappin' lol but really really hands down, Customer service always top notch. I always find what I need for my pets and an added bonus is they dont make me feel dumb when I have 10 million questions about better care for my pets (I'm learning) lol Mahalo Westside Pet Supply

I love this Petco! Definitely a small yet mighty location in terms of inventory. I always seem to…read morefind everything I need when it comes to the dog food variety and brands. The aisles are narrow and typically meant for one person at a time to pass through. Staff are always friendly and available. This location has a great option of a self-service bath in the back. Towels, soaps, dryer provided! Non slip area, everything is hip-height or taller, perfect to protect your bath. Clearance sections in the front of the store along with their always-stocked treat bar. They price match with the Petco app if you have it. Always a stop when I'm in Waikele!

Went to this location to do a pet wash and clerk said it was close mind you that it was only 5pm…read more No signs indicating that petwash hours.

Amazing quality products. Owner operator is very knowledgeable and willing to assist you with any…read morequestions or concerns. Nice to know the ingredients are all healthy for our fur babies.

whenever I pull in my dogs go crazy. they love all the treats from dogtown bakery and i love how…read morecute they are. michelle is lovely. I am so happy places like this exist. Just the best.

I saw they have the Tuff Stuff tubs at Home Depot, but the largest they had was a 75gal. I was…read morelookin for a larger one for my arowana fish cause she's outgrowing her 55gal tank. I found them on FB and PM'd them if they had the 140 gallon tank I saw on the Tuff Stuff website. I got a quick reply by Michelle saying she didn't have it, but said that Aquaponics Place in Waimanalo stocks that brand. I immediately called and they did! I was in such disbelief that I asked the guy 3x making sure. He started to laugh and reassured me he had it. OMG!! Totally scored! Come to find out it's a heck of a lot cheaper than if I ordered it from the mainland! Michelle's quick response and referral to Aquaponics Place saved me nearly $250! I totally recommend them! Mahalo Nui Loa, Michelle!!

well first review . so here goes i called i think the guys name was chris ? ii felt like i…read morecalled the wrong number but he asked what i needed , i told him . and he knew what i was looking for and didnt have it so he suggested other stores that may carry what i was looking for in specific. and he was really into it . he took time out of his day to give me some really great advise so my rating is % stars great customer relations .. mahalos