As a long time fan of Harris Teeter, I was delighted when the store opened on Kalorama.Road. The store has evolved from a 4 star experience to almost a 2 star due to inadequately trained staff, lack of proper stocking of produce, meats and fish and an attitude that more resembles the Safeway and Giant experience that so many in the neighborhood have fled from. Don't get me wrong the store quality is still significantly better than either the local Safeway or Giant, but is definitely headed in the wrong direction. read more

I have been trying to love this store since it opened, since it is 3 blocks from my home. Despite mixed feelings in the neighborhood at the time, I was delighted to have a shiny new store in my community. I'd driven in the past to VA just to shop at HT, so I was really looking forward to a great store! But I just can't anymore. Not even complaining about pricing (it's expensive!) or selection. I'd be happy just to have salable staples on a regular basis at my neighborhood store. Sadly, this is not the case. Old or, at the very least, poorly packaged and severely oxidized) gray meat is a REGULAR FEATURE at this HT location, as are moldy or poorly stocked produce and out-of-date grocery items. I've spoken to various staff and managers over the years about this, all to no avail. So, with few exceptions, I now limit my purchases to nonperishable and nonfood items. I also get the occasional prescription filled there b/c the pharmacy is conveniently open until 9 pm. I agree with other yelpers who complain about the lack of cashiers and poorly functioning self check-outs. Self check-out takes twice as long b/c every other grocery item triggers a "Remove the item from the bag!" alarm! I generally bring my own bags, and this just steps up the madness! (Yes, I know how to adjust the machine for this, but it doesn't seem to matter.) A staffperson has to stand there and clear the errors repeatedly. My thought is that this person's time could be better spent, uh...working a register, perhaps? My experience today, however, adds a new twist. On top of all of HT Kalorama's other issues, today the store apparently had spotty phone service until about 6pm. I started calling both the store and pharmacy numbers at 9am for a much-needed prescription, and called periodically throughout the day. The phone was just silent, no ring. Nothing. When I finally got through to the pharmacy shortly after 6pm to check on my prescription, I asked whether they were aware that there was a phone problem. Slow and lackadaisical response: "Well...some people did mention something about that...." My response: Well, that means you DO have a phone problem and you should report it. I mean, if you are involved in any business and your phones aren't working, that should concern you. But especially if you're assisting people with health matters like, say, a pharmacy does, you should be on top of your phone game! The lack of care and professionalism--just one more reason I can't love my neighborhood store. The one bright spot is the non-managerial staff. They have been (with the exception of a couple of pharmacists) friendly and helpful. Some actually appear to be embarrassed by complaints about rotting vegetables and grayish-brown meat, removing them instantly from displays when I've complained. (Who knows if they put them right back on the shelves the minute they see me depart, but they sure put on a good show of being outraged. Hey, on second thought, not really buying the fake outrage--If you work in the produce department, you see the moldy grapes and tomatoes just like I do....) In any event, it's been almost a decade and nothing has changed, so I've decided that HT just doesn't care about this location and the experience of the people who shop there. Too bad there's no way to give it 0 stars. read more

Unreliable pharmacy service. I transferred a prescription to their pharmacy on a Monday morning, and when I stopped by that evening to pick up, they said that they had no record of my transfer request. I saw the pharmacy staff member write down the prescription number, previous pharmacy's number, prescription, and my name and number. He told me it would be filled soon. I called that Friday to confirm that it had been filled, and they again told me that they had no record of either me or my prescription. Not a good idea to be this incompetent when you're dealing with people's medications. read more

I just want to thank Harris Teeter for being such a great anchor for the neighborhood. The veggies and meat get 5 stars, but more importantly the service is absolutely 5 stars. The people who work there couldn't be nicer. The manager even let me park in the garage overnight when my car was broken into until I could get the window fixed! Oh, and the pharmacy is awesome. I have never waited more than 15 minutes for a prescription, and they are really sharp and kind. read more

I've had some time to make amends with the HT. I was trying to understand it's purpose - was it trying to be Safeway with some shine? Or was it a Whole Foods wannabe? That left me confused and ultimately I couldn't find why I would choose this place over the other middling grocery stores in DC. I'm happy to say I understand why people like it now. It's in pleasant digs (this is in comparison with other DC grocery stores), the prices aren't really different than Safeway/Giant (as long as you're armed with those customer loyalty cards), it never really gets crowded, the service is pretty reliably pleasant, it really never gets crowded, and... it really never gets crowded. The lack of crowds alone brings such joy to my heart. After having survived years at either the Soviet Safeway in Dupont or the Sandinista Safeway in Adams Morgan, I'll never look back again. read more

we live literally steps away from this HT ... amazing store. the cheese dept. is a little on the pricey side, but its a good combo of Giant normalcy (actual ceral) and Whole Foods yuppieness (melon bar). probably my second favorite grocery store chain (no 1 goes to central market in austin) read more

When I moved to Adams Morgan I insisted that Harris Teeters were overpriced and that I would continue to shop at my former store, the new Safeway in Chinatown. Wrong. I am here all the time; sometimes I even take a different bus home from work that stops closer to the Harris Teeter than it does to my house so I can make a pit stop. My only gripes are that the selection isn't always as good for all items as a larger store, some items are rather pricey (though usually offset by other sale items), and the block is sort of shady. Other than that I love it. Lines, if any, are always fast. Free samples all the time. Great fresh produce, fresh flowers, and good selection of prepared foods, baked goods, cheese, bread, and sushi. Great deals on wine, and some of the sale wines are surprisingly decent. read more

I use this Harris Teeter with some regularity, even though it's somewhat more expensive than Safeway or Giant, because I can drive and park there, so I can shop for more than I would were I walking. As people note, there are lots of prepared foods here, though they don't always look as fresh as I'd want. The great thing about this place is the butcher and fish counters, which are very well-stocked with lots of attractive variety. The greatest aspect of this Harris Teeter are the store employees, especially the cashiers at check-out, who are all friendly and smart and personable: I've never seen such good check-out clerks in my life, these people who make it a pleasure to shop here. Look out especially for the warm and high-spirited guy whose name tag reads "Beyoncé." read more

This is a great addition to the neighborhood and was almost worth the wait. I am mostly posting this to offset my wife's paltry 3 star review... read more

A major reason I will miss my current neighborhood (U St area) is this Harris Teeter. The employees are extremely helpful, and the store and its food are so much better than Giant or Safeway. I probably will continue to come back here even after I move to Petworth/Park View tomorrow. read more

The place is ok, but it is really large location with many options. The food in general doesn't give much healthy options and a too price for my taste. Plus, I have to walk up hill to go to this location. Overall, the place looks nice and clean. But for me, it doesn't have the type of health items I want at a fair or good low price. I stopped shopping here at least over a year ago. Only once in a while, I go here depending on what I need. read more

Awesome customer service. Ed tried really hard to resolve an issue of my own making and went above and beyond. I still can't believe how gracious he and his team were. read more

A partial review to say this: WHAT IS WRONG WITH THE DELI COUNTER?!?!?! How can so much time be spent on a simple order (1 lb ham) and get it wrong? read more

I've been a customer of this Harris Teeter for over a year and have always been impressed with their customer service, efficiency and quality of products. In contrast to Michael H's review below, I like that the staff is cheerful and genuinely enjoying their job. That makes it a more enjoyable environment for me to shop in. They are always helpful and seem to be willing to go above and beyond if I need something. For example, today two ladies at the cash register saved me $10 on tomatoes because I missed the discounted display. Another time I was looking for flax seed and a male employee ran all over the store to find me the right item. During the crazy shopping rush before hurricane Sandy, I dreaded going to pick up a few things but was pleasantly surprised to find the store fully stocked and packed with employees keeping the check-out lines moving. Thank you for being an awesome grocery store! read more

Yes, it's a bit pricey compared to Safeway and Giant, but this supermarket has a real organic section, a smarter range of products, and that increasing rarity, good customer service. It is also clean and well-lit. While finances force me to shop at the other two for some things, I make more and more of an effort to shop here. At least when I walk out the door of Harris Teeter, I won't be in a lousy mood from the nasty attitudes and withering produce that are the norm at Safeway, or the utter chaos of Giant. read more

Stopped here to purchase tickets for an upcoming event. No one behind counter, book containing tickets left out (subject of an inter-employee discussion while I waited...and waited), and service was entirely wrong. I was pressed for time, left, checked my information, confirmed that the store was wrong, went back, had to do it all over again, and missed my appointment. In the middle of this, I was asked if I had some sort of card that I had never heard of before. I was not permitted to leave without the staff filling out the card information for me, which indicates that staff may get a commission for these cards, while my interest in having one (none) was ignored, and more of my time was chewed up and spit out. How could I have heard of this card? It sounded like something for public assistance, which there is nothing wrong with, but it would not be for the store to ask me about that, as far as I know. I had never been to this store before. And unless there is something essential that can only be found here, or I am in great need of wasting my time, I will not be back. The fellow who greeted me had a tough time directing me to the (unmanned) customer service desk. Sad, because I am in search of an alternative to Whole Foods, Safeway and Giant. But glad, because I always wondered why people raved about this store. Now I know. And I don't join in the raves. read more

So convenient to the neighborhood and what a great re-use of a building! But I just cannot shop here anymore due to the small selection of organic produce and the fact that nearly all the produce I buy here is not of a high quality. I can get better for the same price at Mom's or Whole Foods. read more

I go here solely because they sell Boar's Head deli meat. My problem is that the deli is hit or miss. Majority of the time the workers are miserable and act as if I am imposing on them. They have standard statements that they repeat like robots and are also poorly trained. There are some rock stars back there like the bakery woman who steps in now and again to help. Besides her my experience is mainly painful. The rest of the store is very unimpressive. They do have another employee who deserves accolades though ... Beyoncé is awesome. He always has a smile and is willing to help. I wish I didn't dread shopping here. read more