I received a JBL flip 3 on Christmas 2015 as a gift from my grandpa. I had the speaker for about 3 months and I was loving it!!! You could connect to friends who have one, it was awesome quality, and the entire feel of it is really nice! After a solid 3 month period, I noticed the battery was very short, it only lasted around 1-2 hours,and only took 5 minutes to fully charge. So I tried emailing HARMAN here and they sent me a new one after telling them what happened and giving them some info about my purchase.
The customer service was absolutely amazing! They ended up sending me a brand new one before I even sent mine back to them! When I first got the speaker, it had a 4 out of 5 battery bar charge. So it was just about full. I used it immediately and it lasted a good 5 hours probably (keep in mind, that's throughout the day, not just consistent 5 hours on).
So I thought this one was a lot better and I was super happy with my new speaker.
1 week later.... (Have not dropped it or anything! I take great care of it!)
The battery lasts 1 hour TOPS!! And again.. The battery will fully charge in 5 minutes..
No point in even contacting them again for another defective speaker, I'd rather leave this review and hope people have some sense to buy something that is worth the money.. $100 for 1hr of music is HORRIBLE!! Honestly, a disgrace for such a good company like HARMAN.. They make beautiful speakers.. But these flips are horseradish and they need to discontinue these immediately because they are a scam.
The JBL flip 2 was stopped because the SAME problem.. Clearly they know what they're doing, you think a company this big can't find a battery that works to put in a speaker that's $100
Cmon..
I give the customer service a 5 star rating!!! But overall 2 out of 5 because I'm not putting the speaker in my closet to sit.. It's useless to me read more