Absolutely not! This place is the worst. I come here now and then in hopes of decent food, but I always come up short. I'm the only one at the drive thru and they ask me to pull up and wait. The tea is nasty every time! I don't know how this place is still open. I have a problem every time I'm here. Whoever is manager is needs to go. Corporate Hardee's needs to send someone to redo the whole staff. read more

Absolutely the worst Hardees I've ever been to. The young lady that took our order was worthless as an employee. She spent more time outside or in the bathroom than she spent behind the counter. Our order took far too long and when we got our order it was wrong and it was cold because Keneisha was anywhere but behind the counter. I understand getting help is hard but getting this kind of help will do you in. Never again Prattville Hardees! lo read more

it's all about expectations. it's a typical Hardee's the staff were mast and wearing gloves. the food is what I expected for Hardee's I had the breakfast sandwich and it was a typical breakfast sandwich of sausage egg biscuit and if you're looking for something that's fast and you're on the go Hardee's is not a bad place. you just have to have the right expectations that it's not a high-end restaurant. read more

Hardee's - a typical Hardee's - Fast Food Near Me - Prattville, Alabama

Dirty Restaurant. No toliet paper in bathrooms. I asked but the employees never stocked the napkins or toliet paper. Food ok

Horrible slow service. Filthy location. The floors were disgusting , the bathrooms unusable. They were extremely slow with our order and we were the only people there. Staff just standing around talking as if no one had anything to do. read more

Disgusting! After fifteen minutes waiting for two biscuits, (no hash browns or drinks ordered), I received two biscuits covered in grease with no napkins. Fifteen minutes!! Doesn't this bag make your want to eat? I received no receipt/ probably do I couldn't leave a review with the company! If you are listening, Hardees Prattville 7:40am on July 20. Unfriendly and inept service of crap food. read more

Hardee's - Fast Food Near Me - Prattville, Alabama

If you like mayo burgers and fries cooked in old oil this the place for you! I see why the parking lot was empty..... The Dr Pepper receives 5 stars.. read more

Every once in a while I go to fast food. The moment we walked in I noticed the staff was not friendly. The tea was out and I told them....they did not refill it. I stood in line a few minutes and she completely ignored me and then said "yeah". I also told her all but 2 of the fountain drinks only had carbonated water coming out....they did not care.Then I asked for ketchup because there wad no ketchup over the counter. She told me they were out......i asked for some from the kitchen and they told me they could not give me any. The manager did not come out and apologize or explain. The staff were all loud and cutting up behind the counter. I encourage you to find another fast food place while traveling. GO SOMEWHERE THE STAFF ATLEAST GIVE AN OUNCE! read more

My boyfriend and I stopped by this store on Friday, December 30,2016 at 9:00 PM. We had endured a long day and just wanted a burger. The doors were locked! There were employees inside but they would not even look our way. I checked the posted hours thinking maybe the hours had changed due to the holidays but the sign clearly stated that the dining room was open until either 10 or 11:00 PM. I was furious but of course the contact information was nowhere to be found. They need not worry about having to serve us as customers again. And apparently you have to give at least one star in order to post a review. I wish you could give negative stars! read more

I don't write a lot of reviews for fast food, but this place warranted one...and not in a good way. Decided to stop in here for a quick bite on our way back to Birmingham. We came in and were greeted fairly quickly, which was a good sign. After that, it was all down hill. We were given our soda cups and found that the machine was out of EVERY soda except Diet Coke, which I can not stand. They did not even have any tea brewed...nor did they OFFER to make any more after we told them it was out and there was no soda (and mind you, this was about 11:30 AM...not knocking the doors down right after they opened or anything like that!) So our orders are brought out to us and we asked for ketchup for our fries. She told us "we are out of ketchup" and walked away. We noticed that there was ketchup on the burgers...so they DID have some on premises. We asked if we could get some from the back put in a small cup or on our plates, but were told that they could not do that. Ridiculous!! Even worse, the manager was in ear shot of all of this and never said one single word. Stay far, far away from this location!! read more

I would give this zero stars if possible. It took over 20 minutes to be given our food. They also forgot our drinks and were quite rude. 10/10 would not recommend. read more

Rarely do I take my time to write a review for fast food...but this really warranted it! Summary- Worst customer service I have seen, horribly overpriced and absolutely no selection. Can't get an order right so if you are in a hurry pass this by. Below is my long-winded rant: Really amazingly disappointed and frustrated at recent visit to Hardees. I used to go to Hardees all the time as a teenager. They had roast beef and grilled chicken sandwiches and fried chicken and reasonable prices. Today I was surprised to find almost no selection, but that most of the sandwiches (by themselves) were close to $5.00 and a meal close to $7.00. Why wouldn't I just go to a real restaurant if I were going to pay those prices? But the main reason I am writing this is because of the total inability of the staff to take care of the customers. There seemed to be 4 staff members visible and 2 customers waiting for their order when we arrived. That's it...no one at the drive thru. The staff were talking at very loud voice tones to each other in an excited manner. I could not make out anything that they were saying and I could not determine if they were angry or pressured. The staff person who took our order made very little eye contact and barely raised her head up. She would not or could not speak to us in anything other than a slight whisper. My girlfriend ordered a salad and asked what type of dressing they had. The staff person said something like "Ranch." My girlfriend asked if they offered Italian and the staff said, "I don't know..its up there." The staff pointed to the board at the chicken strip dipping sauces. As this was going on, a woman who had been waiting for her order was getting increasingly agitated at the wait time and she began speaking with another staff person. When she got her order, it was incorrect and she had to take it back and have it re-done. My girlfriend asked for a milkshake without a whipped topping. The staff person seemed confused about this and when the order popped up on the order confirmation display on back of the register it showed "Milkshake with whip topping." When my girlfriend stated again that she wanted no whipped topping the staff person seemed to say something like "I can't do it without." When I placed my order I asked for a "Little Thickburger Combo with only mayonnaise, ketchup and pickles and no cheese" and a chocolate shake. The order came out about 5 minutes later. The salad looked good and fresh. But my hamburger had cheese, ketchup, and mustard on it. My milkshake was supposed to be chocolate but it seemed to be a vanilla shake with a very inadequate amount of chocolate syrup in it. I took the sandwich back to the line. There were 4 customers in line; no one seemed to be at the drive thru and only one staff person at the register. She saw me in line with my sandwich in my hand, but made no effort to call one of the other staff people up to the register to help speed up her line or to address my concern. In my thinking if the staff person sees that a customer who has already placed an order and is now back in my line with a sandwich in their hand..then something is wrong with the order and it needs to be addressed quickly. When I was finally able to speak with her, I explained what was wrong with the sandwich and repeated my initial order. "Hamburger with mayonnaise, ketchup and pickles only." She said, "Cheeseburger with mayonnaise, ketchup and pickles." Again I had to say that I did not want cheese. She said, "Hamburger, no cheese with mayonnaise, ketchup and pickles only." I said, "correct" and she placed the order. I then heard the staff person in back call out to her, "Cheeseburger with mayonnaise, ketchup and pickles." I then corrected him and finally got my order placed. The sandwich was disappointingly small..especially considering the price. Hardees has really gone downhill. The menu options are poor, the prices are inflated, and the staff at this restaurant were not able to observe the most basic customer service tasks. At no time while I was there were the staff working with more than 4 customers at a time and they could not handle that. read more

Horrible services, rude, and seems to always have my order wrong or i have to pull up and wait for 10 minutes or more. Also when they being me my food, never a sorry for your inconvenience or thank you for coming to Hardee's, nothing! Will not be back. And i hope they close it down honestly read more