Excellent food for the long wait as they cook to order. Clean restaurant too. Should go enjoy.

final straw! I have frequented this store every week for the last several months and since they started the pull to the cone it has been delayed significantly. today 11:50 ordered #2 with a shake pulled to the window and someone was receiving their food. The man handed me my drink and made me pull to a cone. I watched as they served one behind me brought food to one that ordered behind me and 18 minutes later he emerged with 3 orders and gave them to people that ordered behind me! mine last! apparently saving orders while we wait in the parking lot until they were all filled! my TIME MATTERS! I won't return! MANAGMENT MATTERS! read more

Nice Whataburger with pleasant employees. Plenty of seating inside. Was very busy during our lunch visit. Okay bathrooms, but they could've used a cleaning. The burger was good but a little dried out. Onion rings were great. read more

Whataburger - Half-eaten burger & onion rings - Burgers Near Me - Prattville, Alabama

Well Maya at the front counter is great! Very friendly, helpful, and courteous! You need to do your best to hold on to her

We walked in. Not a person at the register. Finally ordered on the machine. Then could not get our cups. Manager was Not happy I went to get my own cups. Told him he should have a person up front. All he said was they were trying to Do their best. No apology, Bad service, also the bathrooms Did not have paper towels so how could the employees sanitizer properly. Real rating is 0 read more

Stopped at this restaurant while on vacation. The location was new and nice. The seating area was small but clean. The downside? Zero workers are stationed at the register to take your order. Instead, they want you to order at the kiosk. Their fountain machine was also out of order so drink options were limited. When the food was ready they called your name by the kitchen door to pick it up. There was not table delivery like all other Whataburger we've been to. They forgot sauces we had ordered so we stood by the kitchen door and waited several minutes for someone to bring them out. While eating, 4 other people walked in and waited several minutes at the counter for someone to take their order. All employees were in the kitchen while two other employees were outside messing with a vehicle. Overall the food was good but the location itself was strange and lacked a good customer service experience. read more

Food is okay but service after 8pm sucks. Long wait...20+ minutes in the drive thru with only a couple of cars.

My 3rd time stopping here and it's always a very long wait. I had to wait over 10 mins for my breakfast biscuit this morning. The cashier was extremely nice and apologetic. The biscuit was fresh and hot. My only complaint is the wait time. read more

Busy location, lots of things happening. Service was pretty nice, overall it was a good experience. Whataburger is decent, this was my first time trying it. I would describe the burger as being a whopper with less mayo and McDonald's patties instead of Burger King. read more

Whataburger - Burgers Near Me - Prattville, Alabama

If I could give 0 stars I would. Dirtiest bathroom I've ever seen. All trash cans were so full you couldn't throw anything in them. Burger was ok but my husband ordered a chocolate shake and I ordered a chocolate malt. They tasted exactly the same. The girl remade it for me and it still tasted the same-definitely no malt and very little chocolate flavor. Will never ever stop there again read more

Very confusing service, their coffee was awful and had coffee grounds all in the bottom of the cup, the servers did not care about the coffee grounds in the bottom of the cup, they said "it's just coffee grounds" they also got all of our burgers wrong after we told them plain and it was a simple as a burger and fries. there bathrooms were very messy and toilet paper everywhere. they were not very polite when giving us our food and attitudes are all in the air. Also while taking my order the server told me they where out regular cups when i could clearly see they had some and the server still game me a coffee cup to drink out of. read more

Whataburger - the coffee cup they made me drink out of - Burgers Near Me - Prattville, Alabama

I normally never leave reviews, but me and my husband agreed upon this. There is a worker there I believe his name is Jordan. There's something different about him his work ethic is amazing, and his patience is top tier. He's our 5 star reason!! amazing food. Will be back. read more

no stars at all! ordered and waited 10 minutes for drinks that are all uncarbonated tried to ask for more and send 5 back in bc there were so many getting new would be hard with extra drinks. asked more than one employee to please get from the lobby or could I? the manager got an attitude when asked for refund bc still even waiting on our food at the point. she gave me a "refund" receipt! nope it was our receipt from paying for the food not the refund. went inside after throwinf away 5 huge drinks in their trash, people waiting everywhere for even a front counter person or for their food. got the manager a very trashy lady who wouldn't let us still have our refund receipt so I took a picture of hers. long story short on way back from Panama we will stop again if money is not refunded by next Saturday. terrible place read more

The restaurant was very clean and nice. The food was hot and the staff is fantastic. Thank you

Got the whatawing meal tonight and the wings were ice cold and the French fries were old, hard, and cold as well. I asked for sweet tea and received unsweetened tea. This is the worst whataburger I've visited. I've given them multiple chances. They routinely forget things from my order and take for ever. 0 out of 10 do not recommend. read more

Very VERY SLOW line,makes me appreciate Chic Fil a....Ordered a grilled chicken sandwich PLAIN...(just meat and bread) had to go back TWICE because they made it all the way the first time then the second they put mayo all over it,how hard is plain to understand????? First and LAST trip to this mistake of a restaurant read more

This is a new restaurant here so they are working out the kinks. But every time we have ordered ahead on the app, our order is ready when we get there! We have eaten inside and it was super busy, but no workers cleaning after patrons left which made it difficult to find a seat. Food is fresh and delicious and just like we order it every time! read more

the place is so clean And peaceful. i recommend to eat here. and they give you, your food Faster.

The fries were the worst they were hard and the chicken nuggets were literally rocks they actually tasted dryer than school chicken nuggets I don't recommend this place the service wasn't great but we waited like almost 30 minutes for a tiny bit of food and the restrooms were very dirty read more

I ordered the patty melt combo , meat and cheese only. Perfectly toasted, melted cheese, deliciousness!!! read more

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After waiting 35 minutes for my food with any update at 20 minutes saying "it's going to be a hot minute" (for four kids meals), I decided at 35 minutes to ask for a refund. However, the manager then disappears into the kitchen saying my food is ready. However, there is no food and a restaurant of others waiting for their food as well. I again ask for a refund and I'm told to wait for the manager, and again that my food is ready, yet it still isn't. I chose to walk into the kitchen which finally got the attention of the manager who went on to give me a long talk about coming into the kitchen in which I informed him, I wouldn't have, if he would give me a refund. He then requests a receipt which I don't have because I ordered from the kiosk and it didn't print one, however I tell him my order number and show proof of purchase on my Apple Watch. He then proceeds to give me a refund which was the only decent thing about my entire stop here. The bathroom was also out of toilet paper and the toilet was clogged. I understand being under staffed, what I don't understand is having three kiosks and a drive through open if you have limited staff. I'll stick to only eating whataburger in Texas where you actually get service. read more

Not as good as whataburger used to be. I got excited when I saw this whataburger off interstate - Birmingham. Just tasted stale! read more

Started off bad from the start. I was rushed and asked whatelse aggressively as if I woke them up at 2am to make me something to eat. After stating what I wanted just to rush for snail speed service. There was no explanation why or even speaking to us after we ordered to tell us what the update was. Ordered at 6:09 and had to ask for a refund at 6:23. Sitting in the same spot in the drive thru. My order wasn't lengthy. They need to get it together. Worst Whataburger I have ever been to. read more

The food was okay and the employees seemed nice, but everything else was bad. The entire store was disgusting, there were overflowing trash cans everywhere, the floor was littered with trash, and the bathrooms were filthy. They weren't moving very fast and they didn't get our food out to us for a while. When they did they got the order wrong. read more

Whataburger - Trash cans - Burgers Near Me - Prattville, Alabama

Great service, respectful people, delicious food. If you get the chance to eat here, don't waste it. Sometimes they're slower than you'd expect, but with a little patience, you will be satisfied. read more

Worst bathroom, dirty, no paper towels, food good, only one toilet each side. Friendly people

This review is for the Prattville location only. I became a fan of WB traveling from Montgomery to points north and stopping there on the way. The burgers are great, the fries are fries (standard fast food), and the people are friendly. The WB in Prattville needs a lot of work. The service is awful and slow and the food appears to be prepared well ahead of time and is not hot or fresh. I know they repurposed an old Fazoli's so that may be part of the problem, but it's not good. read more

Ordered a chicken sandwich and got a patty melt. This is the second time that they have screwed up my order. I will never go there again. they are too incompetent to quality check the food before giving it to the customer. read more

I've visited this location a few time. Twice picking up online orders at lunch. Received my food fairly quickly, definitely wasn't service with a smile but that doesn't bother me much. Went through the drive through one morning with just one car in front and waited for about 45 mins. No idea why it took that long for a biscuit. read more

The worst fast food place I have ever been to, worst service, workers are trash, they barely speak proper english, food was not very appetizing, drinks were ok, fries were ok, everything else was horrible. read more

We have been here for 20+ minutes. Only two people have received food in the dining room in this timeframe. I guess the drive through is moving though. We will not stop here again. Fountain drinks taste bad (coke tastes like it's mixed with diet), store appears unorganized and unkempt. It was a mistake visiting this location. read more

I ordered through the kiosk when I arrived. I waited for an hour and there was one person in front of me and they waited probably 45 minutes. I never got my food. They claim to be "fast food" but what is so fast about it? I could've went out to eat at a restaurant got my food and ticket and left by that time. It was absolutely terrible. Never going back. Also to mention the fact that 2 people were behind me waiting 20 minutes and never even got to order so they just walked out. Overall it was TERRIBLE!!! read more