No pup cups here. Always busy. Service is nice. Order takers are good. Restrooms clean. Restaurant is clean. Typical chick fila minus the pup cup. read more

When i asked for dipping sauces and i asked for a chicken sandwich meal and i received a a kids meal with chicken nuggets . i didn't say anything because i h8te being rude in public . i payed for this when i didn't ask for it .not to mention but they also didn't give me my barbecue sauce when i asked nor anything i asked for . do better crew . i wanted to leave an online tip but i looked at my food and was in disbelief. i'm disappointed in this place . i spend my money here and now it's going downhill . thank you .. (to the readers , not this chick fil a ) read more

It was nice food then the last time I came here and they screwed up my order but this time I asked for hot sause and they put 1 packet and that's it I mean come on read more

We've been visiting this location for years and it's been a major part of our healthy, quick, and easy meal to pick up when we're in a pinch on time. For the last two years we have strictly used the drive through. Yesterday we dined inside for the first time since the lockdown began years ago. I was a little bummed about the remodeling. For example, there used to be a single live flower on each table, which has now been replaced by a fake plant. For me it somehow set the tone for the rest of the meal. The sandwich and fries seemed flavorless even though I dipped everything in a sauce. The food was warm and the staff is always friendly, patient, and efficient so that's the reason for three stars. We'll continue to visit as usual, but I'll be encouraging my kids to try other places too. read more

Chick-fil-A - Tabletop decor (plastic plant) in the renovated dining room - Fast Food Near Me - Montgomery, Alabama

Good service and food is AMAZING. There's not many places that I will not like waiting in line for and this is one of them. Fast and friendly service are their best qualities. read more

Food and atmosphere is the typical Chick-Fil-A. Service is terribly slow especially drive-thru. Staff is rude and not paying attention to the order. If you want to waste your time and money, by all means, go ahead and order at this location. My suggestion is if there is an order that is not being fulfilled at the drive-thru, let the staff tell the customer to park at the parking lot so there is no backing-up of cars! read more

Probably the busiest Chick-fil-A in Montgomery currently. This Chick-fil-A is located in the shops at Eastchase it is very busy during lunch hour. So take that in mind. They do have a very organized system for a drive-through, you can also use the app to check in and order so you don't have to go through the longer line you scan a QR code and you just drive around and pick up your order. But of course during the lunch hour it is still going to be busy. I really love their macaroni and cheese. read more

Chick-fil-A - No way to escape the line. - Fast Food Near Me - Montgomery, Alabama

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THIS WORKER NEEDS A BIG PROMOTION!!!! Leyton was the bestttt!!!!!!!! Got my order right and was soooo nice and helpful!!!!!!!!

Sorry, but my last meal here was quite disappointing. The Chicken in our sandwiches was thin, dry and flavorless. I remember when it always used to be hot, thick and juicy. Not any more. Tasted old, not fresh (and I went at 11 30!) Service was very efficient as usual. No complaints there. read more

Just went to what was supposed to be drive-thru express. My order and all the cars behind me were delivered. The car at the front of the line had an issue. I asked them to have them pull over to the holding spot so we all could get out. No can do. They just came out and held a conversation, not once but twice. All the while our food was getting cold. Finally they got their order and I get home to cold food and a wrong sandwich. Y'all have got to do better. read more

The most disorganized Chik fil a! I was asked to pull to a parking spot during a not so busy time for a salad, off the menu, no special order and a regular chicken sandwich. After waiting a while I had to go in and ask for my food. It was just sitting there in a bag on the counter ready to go. read more

Placed an order in the drive-thru. Waited 10 minutes at the window kept asking where my order was they stated they didn't know (horns were honking behind me). They had given my order to someone else. The person who received my order brought it back into the restaurant looking for his order giving my order back to the manager. But instead of throwing that order away and making me a new one, they gave me the same bag that was brought back in by that same customer. When I returned home the food was cold and not edible. During these times of COVID, I'm surprised the employees at this location didn't think twice about giving out food items that had been handle outside their per-view by a total stranger. read more

I was excited about the new design. What a waste of a great idea. The line is slower and more congested than ever before. I received my food quickly but was stuck in line... so long after receiving my food that I had eaten my strips before the line moved again. Won't be back anytime soon. Juice not worth the squeeze read more

Chick-fil-A - Coffee full of grounds and bended cup - Fast Food Near Me - Montgomery, Alabama

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This is the most pimped out Chick-fil-A I have ever been to! Located in the Shoppes at Eastchase it's the perfect place to dine in or drive-thru and take away. They are super efficient with employees standing outside to take your order and with a double drive thru you'll never wait long. They have it down to a science so that nothing is overlooked. Someone takes your order, then the next person gives you all the sauces and your receipt and finally you get your food all with a "My pleasure" and a smile. Will definitely be back. read more

The best fast food place in the country with the best tasting chicken sandwich, by far! Served bar really nice people who do a great job caring for customers in ways no other fast food organization does. Chick-fil-A rocks! read more

The nastiest chick-fil-a I've been in. The second we walked in the door we saw a roach... then we got our sandwiches & there were a lot of brown chewy pieces in one sandwich, so we asked for another & got attitude. Trash everywhere on the floors & on top of the garbage can & the bathrooms were awful. read more

I love chick-fil-A. They are doing a great job even during this pandemic and maintaining safety standards for the customers and their staff despite being busy. As always, great food and beverages with a very courteous staff. read more

Very disappointed that you've discontinued chix salad sandwich after all these years. I only come for that most saturdays while buying lunch for the rest of my staff. Please reconsider. read more

Check your order before you leave the drive thru window! After spending 45 minute picking up dinner, 30 of which was spend in the drive thru lane I arrived home to discover part of my grand-daughter's meal was missing. When I called the store, which required 3 calls before someone answered, the best they could do was place the missing item in their system so I could pick it up next time I visit the store. Much worse service than their local competition who has offered extra food or had the missing item delivered right away at their expense. read more

Love this location and their service. The staff is very friendly and works hard to deliver your food hot. Keep up the good work.

I LOVE the Eastchase location. We were starving Friday night and we were praying even though it was 9:55pm they would still serve us. They were so sweet and it was fresh!!! read more

Was excited about the new renovations. But they don't have it figured out yet. The line takes longer and is more congested than EVER. Was in line after ordering for 20 minutes. Unheard of for Chick-fil-A read more

Cashier was friendly and took our order quickly. By the time we got napkins and found a seat, super crowded as always, our food was delivered to the table. The food was hot and tasty, no complaints about it. The only thing I would complain about is the that the Cherry Coke tasted flat..but that seems normal forwhever I order Cherry Coke from the fountain and not a bottle. Wish they had more seating read more

The popularity and location of this Chic Fil A have ruined it. There's always a line wrapped around the building. From 11am-1:45 it's going to take about 20 minutes minimum to get food. Despite being constantly jammed packed they do a good job being polite and getting your order correct. Management should consider taking over the abandoned Del Talco location and having another dedicated drive thru since this location cannot handle the volume of traffic adequately. I have bypassed going there several times during lunch just because the lines were too long. read more

The food is usually consistent. Recently bought a gallon of tea. Just over $6 I got home to pour it and it was sludge. Never seen anything like it. Couldn't take it back I live 30 mins away and it was 9 pm. You owe me ! read more

By far the best fast food service in the city of Montgomery. Need more sauce? You got it no charge!! Napkins always in the bag, my order has never been wrong, servers are always polite, and both the drive thru and the inside are extremely efficient no matter if its lunch rush or near closing time. When i ask for extra pickles, they give me EXTRA PICKLES, not just one or two more than usual. This specific chik-fil-a sets the standard for ultimate drive thru service. The store is always clean for the amount of traffic coming and going and the bathrooms are always clean when i go. The location is a little antsy but with patience, you will have your food in no time. Wish all fast food establishments were like this one. The world would be a better place! read more

I come alot and once i asked the gm was they hiring, and he looks me up and down and tells me no, but every since that day everytime I come in I see someone else getting interviewed, that's not good at all read more

I visit Chick-Fil-a's quite often and was not impressed by this one. I don't come to this location often, however when I went today it seemed like the cashiers weren't in a good mood. The girl who took my order seemed bored and like she wanted to be anywhere else except here. She didn't ask the usual questions chick fil a employees ask, such as asking if we wanted any sauces, etc. The food was excellent. The restaurant was clean thanks to Latricia (I believe that is the "hostess's" name). The place was packed at lunch. I had to walk around the restaurant a few times before a table opened up. I sat down immediately after people left the table. Right after I got the table Latricia came over and offered to clean it for me. She was very nice and seemed to be in a good mood. read more

Stopped by on our drive home over thanksgiving weekend. The place was PACKED! Extremely efficient drive thru.

Amazing Customer Service !!!!!! Food is always fresh barely ever a mess up. Also their drive thru is long but it moves so fast you wont even notice. read more

Never a disappointment when going to a Chick-filet. It seems like the staff and management are well trained and well vetted. I can appreciate good workmanship and it shows through the way they serve their customers and employees! This chick filet compared to others in Montgomery is about the same... their salad is super fresh, but the one in mid-town had 2 people doing refills in the lobby, which makes for less of a wait to get a refill. Smart thinking !! Whichever chick filet you chose, they are all busy so be patient!! It's worth the wait. read more

James was VERY Detailed and Specific. He was very kind and gave efficient service. We need more people like him who actually Loves their job and want to make sure the customer is happy. Thank you James . The foil is was FRESH AND HOT. Best location in Montgomery. read more

Lately, this location has gone downhill. I'm afraid that since they are in Eastchase in a high traffic area that they feel that they no longer have to strive for higher standards like the surrounding Chick-fil-A's! Yesterday, I ordered 5 meals in the drive thru (totally over $40). The teenagers taking orders were running around (in my opinion) unsafely around cars. I get up to the window and the lady in the car in front of me hands her large fry back out the window and it's visibly not filled up. She asks for a fully filled fry box. The employee at the window asks the employee outside if the lady ate the fries, which naturally infuriated the lady. I mean have we really grown that petty to not provide exception service AND argue with the customer?! When I got up to the window, ALL 5 of my fry boxes were not filled completely either. If I am going to pay $40 for fast food, I at least expect to receive the portion of food I pay for. Chick-fil-A please do better! read more

We sat at the drive thru window for 20 minutes. They only gave us a coupon for a free Mac and cheese as well as a milkshake. I appreciate that but I feel like more could of been done to compensate. Like a free meal? Also they were out of Mac and cheese and wouldn't make more. The workers were being very unprofessional by talking badly about other employees that could be heard by customers. read more

Both large waffle fries half empty In box and the wrong dressing for the chicken wrap.

I visited this Chick Fil A on Oct 24 while on a business trip to Montgomery AL. It's was around lunch time and I am very familiar with CFA lunch traffic. We chose to dine in as we were in no rush. I order 12pc nugget meal with a Lemonade and requested my nuggets well done. To my surprise I was told by the gentleman cashier that He couldn't request my nuggets well done because they are on a timer. So I was literally standing there confused. I have been getting my nuggets well done for over 20 years and this was the 1st time I had ever been told this. He went on to tell that it's just that particular location that has that rule. I proceeded with my order but was very disappointed that my food wasn't to my liking especially at Chick Fil A. I ended up only eating my fries and throwing my nuggets away. My expectations of service only reiterates their "My pleasure" motto. Well at this location it doesn't apply. I will not return again to this location and their rules. If you would like to keep your high hopes of Chick Fil A, please skip this locations read more

Great service , even better food! I love the chick fil a and Polynesian sauce . I usually just get the 4 Ct. finger combo but others have said the other menu items are tasty. So I will definitely be trying those as well. I love coming here because it's quick and customer service is always on point. Not to forget to mention the lemonade is out of this world! read more

Fast, clean and food was fresh. Staff was friendly and courteous. Parking was a nightmare but it was off busy exit so it's understandable

If you want a great chicken sandwich with top notch service, and not pay a tip - you just can't beat any of the stand alone Chick Fil-A's in town. read more

The lines are long for the drive-thru but hey it's totally worth it. The thing is I love their grilled chicken sandwich because they have their special sauce on it. read more