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    Hard Rock Cafe

    3.0 (454 reviews)
    ModerateBurgers, American
    Open 11:30 am - 9:30 pm
    Updated 3 months ago

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    HARD ROCK CAFE ATMOSPHERE

    What's the vibe?
    Touristy
    Loud
    Good for kids
    Good for groups

    Recommended Reviews - Hard Rock Cafe

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    Reviews With Photos

    Matthew U.

    Well on vacation I decided that I was going to eat my face off at tourist trap spots. First stop, Hard Rock Cafe. I showed up here and went right to the host stand. Told them it was just me and they suggested that I take a seat at the bar. I was completely fine with that and thought it was a great idea. However, after sitting at the bar for ten minutes without being acknowledged and signaling to the bartender I was there, I got up to go back to the host stand. It wasn't as if he didn't see me, we made eye contact several times, but he did everything he could to not come over to me, make drinks, talk to coworkers that stopped by the bar, whatever he could. Back at the host stand, I told them I would rather have a table since I was basically ignored at the bar. They apologized for that and took me to the a table for four, I could have done with a table for two, but I took whatever they gave me. Finally at a table and menu in hand I just had to wait for a server to show up. Her name was Chrissy and she was amazing. Give her a raise because everything she said was spot on. In fact, I am still waiting for a response from the survey on the receipt, nothing ever came through. I looked over the menu and decided on the Jumbo Pretzel to start with and then the BBQ Bacon Cheeseburger for the main course. Chrissy was on it again. She highly recommended both and said to make sure to use the beer cheese for the pretzel. Again, spot on. I didn't eat the whole pretzel as I knew my burger would be coming out soon. Chrissy was right about this burger as well. She told me it was going to be messy, but it was the best thing on the menu. She was correct. When she stopped back around she suggested to try the fries in the beer cheese as well. Spot on again. I was so full that I had to take some of it with me. When she brought me a to go container she gave me more beer cheese to enjoy with the rest of the pretzel. Before leaving she told me which area of the restaurant to hit up for specific artists. Check out the Jimi Hendrix area, Michael Jackson and Prince area (in the VIP area), and last, but not least, check out the Buffalo area Hall of Fame. Some pretty good artists came out of this area like The Goo Goo Dolls and Brian McKnight. Hit up the store before leaving to grab a magnet and I was back to my hotel for the night.

    30 anniversary
    Gary C.

    We started with the large pretzel with cheese (it was crispy burned). My wife meal was twisted Mac chicken and cheese. While I went with the New York strip with side salad and veggies. It's our 30 Anniversary meal so they gave my wife an awesome chocolate cake with ice cream. This is a Military friendly location

    Jackie K.

    The service was top notch. We had a reservation and were seated right away. The place was packed. The host introduced himself, told us what items were in each room, pointed out the bathrooms, and told us who our server was going to be. The server warned us we were probably ordering too much food given the portions. He was right and saved us money. Food was good and hot. He was attentive. Some nice memorabilia. No complaints

    Fajita toppings
    Linda M.

    After bringing out of town guest to their first visit to the Falls, it was time for lunch. They saw Hard Rock and decided to check another item off their list of firsts. We were told upon entering that it would be a 30-minute wait for our party of six. Though looking around, we saw plenty of empty tables. Was this due to a staff shortage or a way to get us to the bar? If so, it worked. For those of us that ordered beers, we were served promply. My niece ordered a Bloody Mary & it sat on the other side of the bar for quite a waiting for final garnishes while other customers were served. Once seated, we placed our ordered and waited an acceptable amount of time for our food. Four at the table ordered different types of burgers. All seemed to be satisfied with then but I did hear comments that the fries were 'strange'. With so much conversation, I was unable to hear details. There was also my chicken fajita and a steak fajita served. Both were good. Overall. 'OK' visit. . 2024-60

    Diana F.

    My son asks for something on the menu, they tell him they don't have it. He asks the server, well, what don't you have, a certain ingredient, bc I'll still take it if you don't. The waiter comes back and tells him the cooks just said they aren't making it. My son orders something, and tells him he wants to order something else, but needs more time to look, now. The waiter never comes back. We all get served and we finally flag him down to order what he forgot to come back for. My son asked if they had sparkling water and got lied to telling him yea, sparkling soda. I told him it was seltzer, and we all know how these place are with anything out of the bar nozzle. They don't all clean them, and you don't know who does and who doesn't. I ask for two pieces of cheese on each size of my impossible burger and get once slice. My husband spilled his soda, and other waiters cleaned it up. He was never offered or brought another soda. My husband ordered something with no dressing. They gave him dressing. He mentioned it to the waiter and the waiter asked if he wanted him to get him a new dish. My husband told him he would try it, but didn't touch it, bc he walked a mile to the car to get us all bottled water, since they didn't have any sparkling water, and our waiter was nowhere to be found to ask him for the ginger ale he spilled. Some sort of manger came over asking if the salad was okay, and I too her about the dressing. Someone else brought another salad over a half hour later. I also mentioned to the waitress how I ordered 2 slices of cheese and only got one, so I didn't want to be charged for two slices. $2 for an extra slice of cheese. The check comes, and they charged me for the extra slice. I told our waiter, who never once came to see how everything was, and showed him a video of my 1 slice and how I was charged for 2 slices. It was NOT busy. Many empty tables. Enough staff. This is a huge tourist destination. You need to be with it, cooks and servers. By no means are we blaming anyone in specific when two ppl could be the culprits: cook, waiter, but either way, as a team, it's not all put together. I've been to the Hard Rock in CT, NJ, NYC, Vegas, FL, and never experienced anything like this place. Nothing was even comped or maybe a gratis dessert for all the nonsense, screw ups, waiting, etc.

    Jumbo Pretzel
    Victoria S.

    Not too crowded when we went. They have memorabilia all over the walls just like other locations. The food was alright. The burger was good, the pickles on it were great. The jumbo pretzel was fine, the cheese sauce with it was eh. The server was very nice. The hostess let us know where the bathroom was right away when she sat us down which was awesome, I wish all hosts did that so we don't have to play "hunt for the bathroom" :)

    Grilled Chicken Caesar Salad
    Susan N.

    When we walked, there was a big party singing along to whatever the restaurant was playing. We were seated near them, so it was hard to hear my party talk. The place looks nice and there was a little gift shop next to it. The place looked lively with a lot of things from celebrities. For example there was a guitar from Avril Lavigne and it was signed as well. Grilled Chicken Caesar Salad(3/5): The salad was nicely dressed, but the chicken was dry. Service (5/5): Our server was accommodating and very nice. They kept checking up on us which was great! Overall, I don't think I would come again but the service was good at least. Also there was someone painting the walls next to us and I think that's pretty hazardous.

    Maddox G.

    The baby back ribs were AMAZING, server was super nice, and we were stuffed! The interior was beautiful and they even had a Messi chicken sandwich.

    Main area
    Geo M.

    Horrible service and food. Bartender was also server I understand you can't effectively do both The place was crowded but didn't have enough serving staff. The food was cold and took to long just to order. If you want to have a wonderful time in Niagara Falls NY don't eat at this place

    Cobb Salad
    Joseph G.

    Amazing service and really cool atmosphere. Ordered Cobb salad with chicken, was very delicious.

    Aly W.

    My husband's work had an event here. I'll start with the bad. It's downtown Niagara Falls so if you want to be close, you have to pay for parking. On a nicer day, I would have opted for casino parking and walked but otherwise you're looking at $20-30. On the upside, the food was above average and the service is great. I feel like the kitchen was understaffed though because our table wasn't served until some tables were finished eating. My salmon had a surprising kick to it. My husband really liked his burger. The coolest part is the illusionist who had a public show earlier was also booked for our private event. Very small and intimate performance space, and I still don't know how he sawed a woman in half, but of course, that's not part of the typical day to day operations. If I was in the area for more than just dinner and it was a nice enough day for walking, I might come by for another meal. Otherwise the casino has free parking and a variety of good to great restaurants. I'd like to add I include information about things like parking and nearby amenities because that's information that's useful to me when I read reviews to make informed decisions. I like to know what to expect and what preparations I need to make.

    Stefani T.

    An unexpectedly nice dinner near the falls. Keep in mind, if you visit in the off season, which apparently is now, restaurants do not stay open for long hours...enter HRC. We ordered... Oreo chocolate shake Cedar plank salmon with veggies Berry salad Impossible burger with fries All were good but probably the least enjoyed was the salad. Light lettuce just isn't my thing vs darker greens. The kids really loved the rock memorabilia in the space and our server was very nice!

    Grilled Salmon Noodle Bowl

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    Food was okay. Service was okay. My drinks were not good. Ambiance was nice. Sad because I usually love Hard Rock.

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    Page 1 of 12

    Hard Rock Cafe Reviews in Other Languages

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    The Griffon Gastropub - Potsticker

    The Griffon Gastropub

    4.5(1.4k reviews)
    4.3 mi
    $$

    While staying in the area I looked at reviews for something decent and came across this place -…read moreGetting there around noon on a weekday, they were rather busy, so I sat at the bar and within a few minutes it was completely packed at the bar. Service from the bartender was great. He offered up some suggestions, which I needed because they have a large menu loaded with so many appetizing and amazing looking options. I started with their potstickers... They came out with a hard, fried shell and the dipping sauce went nicely with them. Enough to share, or even enough to enjoy and still have room for an entrée. My main dish was their Chicken & Waffle. This isn't some ordinary chicken and waffle, it's definitely an amped up version, made with unique and interesting ingredients, culminating in great flavors! The chicken was so large and very tender - it was amazing! The bacon and sauce on top went with it nicely, and the chive waffle was great with it! Each bite was definitely amazing! This was a great experience, I can see why they have so many reviews and such high stars, those are well-deserved stars!! Definitely recommend stopping in here!

    Service Food…read more Ambiance I had a lovely first-time dining experience at an American restaurant near Niagara Falls on a quiet Monday morning. The atmosphere was calm and relaxing, which made it even more enjoyable. I ordered fried calamari along with single chicken wings tossed in an Asian sweet and spicy sauce--both dishes were flavorful and satisfying. The combination of crispy textures and bold flavors really stood out. What made the experience even better was the service. Our server was amazing--attentive, friendly, and truly great at her job. She made us feel welcome from the start. I always enjoy trying new places, and this visit did not disappoint. If you're looking for an American restaurant near Niagara Falls, this is definitely worth trying. We ended the meal with a delicious dessert,which was the perfect sweet finish to a great experience.

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