He arrived about 9 AM, a tall lean man decked out with his tools ready to work. I told him what I…read morehad observed, the heat pumps breaker switch kept going to off. I told him I had a unit in the attic & another unit out side; He went to the outside part of the heat pump & soon found the problem, replaced the defective part.He was fast & efficient, he even cleaned the filter for me! I paid a fair price for his work and would call Coastal heating & air again because of the fast & efficient service.. Now the heat pump is working strongly, I'm warm again.

Highly recommended! I have always had great service from Coastal the first time and every time. …read more Justin has always serviced our system. He is always very professional, knowledgeable, helpful, friendly and reasonably priced. Jessica in the office is very helpful and friendly too.

They first could only evaluate one thing at a time, wanted to charge multiple trips, didn't call…read moreback for a couple days, couldn't schedule us for a week, didn't have the part they decided we needed, couldn't give a estimate because the person who does bids was not there. They finally gave us over a $1000 estimate for a part and labor and TRIP. We checked elsewhere. The parts were working fine, did NOT NEED replaced, but there was a NEST in the outside unit!! They removed the nest, replaced a coupler in the OTHER fireplace and charged $150!!! These guys are either unskilled or just want to gouge us!! $1000!!!! DONT WASTE YOUR TIME OR $$ with these people!!! Horrible!

This company charged $223 for a $12 start capacitor. Bill for 20 minute call in gold beach over…read more$400. Be aware!!

On Oct 29, 2025 Caveman Heating and Air Conditioning in Grants Pass installed a new heat and air…read moreconditioning system in my home in Brookings. Early Sunday morning on Dec 21st we lost all heating and the Air Handler Blower would not shut down without throwing the electrical breaker. I called the service number at 6:30am and a technician Ryan contacted me in short order. He trouble shot the system with me on the phone and it was indicating an electronic problem in the Air Handler that also was effecting the AUX Heating system. I informed Ryan that we were using our oil filled floor heaters for heat and that we could wait until Caveman could travel from Grants Pass to Brookings. On Monday morning Amber called and we decided together that a Technician David would be in Brookings by 9:00am Tuesday. Tuesday David arrived at my home at 8:15am and was able to determine there was a bad electronic part in the Air Handler. This part was not a common problem and was not stocked on his repair van. David contacted his office and made arrangements for them to meet him half way between Grants Pass and Brookings with a electronic part replacement. David returned with the part, installed the part and had the heating system functioning again. With everything button up and cleaned up, David left on another service call by 1:30pm. Living in Brookings, I had had some concerns about the service to be provided by Caveman Heating and Air Conditioning. A company with customer oriented employees as Ryan, Amber, David and the office staff working to resolve my heating problem has really relieved my concerns with servicing. Good Job and Thank You !!!! The Hartungs

The furnace started making noise and I called Caveman. They sent a technician out that afternoon…read more Brad was professional and knew what he was doing. He figured it out right away and took the main fan and a motor with him. That evening they called and said he had been working on it and would bring it back the next day. Brad was here this morning. He installed it and tested it, wasn't satisfied and kept working on it until he found out what was wrong. He fixed it. It's working beautifully. Instead of having to pay $10,000 for a replacement it was $600. Very nic, prompt, knowledgeable and professional. I recommend them to all.

I haven't had much good experience w/ most local HVAC techs. Too often they have come out to just…read morecharge me an easy $100 or more and then leave w/out anything done. This is why I waited 3-4 years before calling a pro to take a look at my mini split that has been leaking refrigerant. My handyman has tried & failed to find the issue for years. I would've been so much better off if I had called Alpha sooner. If I would've called them the first time I had an issue I would've saved hundreds of dollars. Jason, from Alpha came out today & looked at my ductless heat pump. He brought out his handy (& expensive) leak detector and quickly zeroed in on the leak, which was around the outside connection point. He just needed to tighten it and add more refrigerant. The leak detector verified the issue was remedied. He also took a quick look inside my other heat pump before leaving, to make sure that a common grounding defect of that make was fixed, it was. It's so rare & so refreshing to have a real pro that knows his trade so well. I will certainly call Alpha Heating the next time I have an issue!

I called during normal business hours and no one answered, so I left a detailed message to call me…read moreback. I never received any response. So if this their version of service I'll look elsewhere.

Free diagnosis and estimates. Super customer service. We live way "off the beaten path". Kelly…read morecame up and spent about an hour diagnosing our heating problem (which had been misdiagnosed by a previous company). Unfortunately he is not an authorized dealer for our system and gave us the recommended service provider. We offered to pay him for his time and he would not accept any pay. We were very impressed with his thoroughness and customer service. We would highly recommend his business for honest and thorough work.

We had purchased a new hot tub from Frank's some time ago and we ordered a replacement insulated…read morecover through Frank's. They sent a young customer service rep named Ronin to deliver the new and take away the old one. When Ronin arrived it was a little complicated because the mechanical "lid flipper" needed serious adjusting to work right. He did a great job, spending at least an extra hour beyond what we all thought would be required. Would definitely recommend Frank's and Ronin.

Two months ago Franks replaced our hvac that was 21 years old. We had two separate hvac systems and…read morethey said we could replace both of them with one larger unit. Cost $19,000.00. WOW! This new system is still not working right. Our house is cold and the emergency heat does not come unless I force it. Have sent them email after email and they don't respond. Would not recommend them to anyone.

I have been having issues with my AC system and I called Lam Air after asking a friend who he…read moretrusted. Dave came out and hooked me up. We even go into talking about getting me an air scrubber for my current systems to help clean the air. They went above and beyond.

They violated Oregon state law by not providing an estimate prior to work. I filed formal complaint…read morewith DOJ consumer protection agency. Double the cost of local competitors. Office was rude and argumentative, and lied. Stated they use a "flat rate". All BS!! Call any company other than LAME AIR!

Used this company a few times both for heating and painting did a great job and fair price nice…read moreowner and son team would hire him any time.

DO NOT BOTHER to waste your time even asking for help! We asked to hire this self entitled "Eric"…read morefor help to fix our heater & he said "if it's this xyz brand, I don't even want to work on those, they're pieces of ****!" ... lazy, rude, unreliable, arrogant ... we had to call numerous times by the way... I guess he doesn't need the work? So don't give it to him!

We stopped by the store to see what our best options would be for supplemental heat in our home…read more Russ was extremely professional and offered some great advice. He was honest with the pros and cons of each heating system and did not try to sell us something that we didn't need. He gave us some brochures on each product and we left with plenty of information to help us decide which route to take. Will gladly do business with Chimney Kraft in the future!

I had service on my wood burning stove & the gentleman couldn't have been nicer. Very through job &…read moreeven checked my dryer vent which I didn't realize was a service they offer. Made sure ever was spick & span before he left & even called the following day regarding an un-needed part.