Was visiting my mom in Oregon over Mother's Day week. She had just moved the month before from…read morecloser to me in California. My husband and I brought the dogs, arrived around 3am, and took the key and went off to bed. I woke up the next morning and the key was bent. We tried to fix it ourself by bending it back (I'm not sure why we thought that was a good idea), and snapped it in half. This was the first place I called. Denton told me he was the only person in town who could do if, but he wouldn't be available until Friday, or later that day (Wednesday), and I was planning on leaving earlier that afternoon. So, I went around to a few stores and called a few places - everyone had their Anchor Lock & Keys phone number for when they couldn't help a customer fix their keys. My mom ended up getting the key fixed; and got spares - because, why don't you have a spare for these kind of situations. Overall very happy with the customer service! Only thing my mom mentioned was that the place was hard to find; but that could be because she's new to the area and the address on here has not been updated. The directions I was given for your reference: A block up from the Dairy Queen on the left hand side, parking lot is in the back and it's a big red door. Thanks Denton for your expert care! We appreciated it.

Thank you, Denton, for your excellent customer service, and for coming out in the middle of the…read morenight to let us back in the house. God bless you.

Extremely quick to respond! Appt made. Knows his business. Professional Highly recommend.read more

Excellent service! Very happy with Stay Safe locksmith. Not many options in Crescent City and he…read moredid a very good job.

I needed a replacement key for my late husband's truck. I called the shop and answered questions…read moreabout ownership and the title. They couldn't verify over the phone, but were prompt in taking down the necessary information when I arrived and we made arrangements for having someone come to the house to complete the work. Tysen called and texted that he was running ahead of schedule, but made sure it would work for me. He showed up with the truck and finished grinding it within 10 minutes. He left me with an extra blank in case I ever lose the only key again, even commenting politely about the loud dogs. I'll be taking the new key in to them this week for spares. Nice folks!

Changed out the locks when we bought our house. They called right away, showed up on time, the…read moretechnician was friendly and knowledgeable. Great price and service.

I was in a tough psychotic sister situation where I had to get out of town in a hurry and it was…read morelate afternoon Saturday yet despite the late hour the technician came to my house and recoded my locks without a grumble or an excess charge

Love they showed up on time. Called ahead to let me know he was on his way. They were very…read moreprofessional and thorough explaining the process and pricing before starting the job. I appreciate great customer service without feeling over charges for their services. I would definitely recommend Valley Lock & Key. Great Service!

I lost my house key late last night. I messaged the two locksmiths I found on Yelp. Both responded…read morebut Security was first. The woman who answered was personable and empathic and normalized the situation... "it happens all the time." I had stayed the night with a friend nearby. Travis was at my front door before me. Less than five minutes later I was in! The whole interaction was almost silent, and my gratitude was immense. A very well spent $100. I recommend them highly.

Security Lock & Alarm is the only Abloy reseller in the area, but unfortunately their customer…read moreservice has been consistently disappointing. On multiple occasions I've called or stopped by, only to be told that no one was available to help me. Each time I left my name and number, I was promised a call back -- but I have never once received one. This forces me to return in person, where the outcome is usually either: 1. "We're out of stock," or 2. "Someone will call you back." As a small business owner, I only purchase 1-4 locks per year, which is nothing compared to the large timber company that seems to get first priority. Still, every customer deserves fair treatment and basic communication. A promised call back should actually happen, regardless of order size. On my most recent visit (two trips in one day), I finally spoke with someone knowledgeable about inventory and keying. Even then, I was told "someone will call you back." That was over three days ago, and I'm still waiting. At the time, there was open discussion among staff about whether additional stock was available, but I left without answers. Because Abloy keys cannot be duplicated by other locksmiths, I'm now forced to shop online, where replacement keys can take weeks. This lack of support locally has cost me significant time and frustration. This is not an isolated incident -- I've had at least three other nearly identical experiences with Security Lock & Alarm: no follow-up, repeated visits, and wasted time. It really highlights how small businesses and individual customers are deprioritized compared to big contracts. In short: if you're not a large-volume customer, don't expect much help here.

Dude knows keys and can pretty much eyeball your key and make a copy using the correct blank. What…read moreelse do you want? I had one he wasn't familiar with so I googled it and got a key number and he then made copies that work. He is not going to google it for you but no big deal. I will be back for key copy needs. Every key he made works like it should.

My key broke off in my truck ignition today, and the dealership told me to either wait days for a…read morenew part, or to not shut it off and drive down to the Key Man. Not only did they fish out the broken part- they fixed my sticky spare key. I left with two perfectly working keys, a fixed truck, and without a crazy mechanic bill. The guys were so helpful and friendly. 10/10 recommend.

Helpful and friendly service. Ben was able to make all of our doors work on one key, saving us the…read moredaily hassle of shuffling through a ring of keys unnecessarily. We will continue to use their service going forward.

Great help, always answers his phone and gets back to you- quick efficient "can do" attituderead more

Very speedy and personable, very likable and in a convenient spot.. they are extremely fair in…read morepricing and not there to gouge you

Very responsive and quickly scheduled. Great service at a fair price. Will definitely use again.read more