I stand by my review posting earlier this week as being fully accurate and honest regarding Harbor Surface Solutions poor work performance and lack of meeting the contacted terms.
Contract called for "100% solid polyurea aliphatic hydrobond clear, chroma bond (clear) top coat", which is used for a clear floor livable surface in our case concrete. To seal a floor involves a different type of solvent and is much less expensive materials and labor.
I take no pleasure in this business transaction and nor waist my time debunking the Harbor Surface Solutions owners inaccurate and misleading statements.
I would be happy to share photos directly as maybe due size limits I am not able to share here on this Yelp posting.
Sincerely,
Mike Anderson
206-755-9822
Original review on November 18, 2024
It is with the upmost warning NOT to use Harbor Surface Solutions and it owner Monica Baxter for a concrete floor surface clear coat.
As homeowner of newly being built home with radiant floor throughout the house we looked forward to having a durable attractive livable smooth finished concrete floor. Harbor Surface Solutions was contracted by our contractor to perform this work.
After multiple application attempts over a longer than planned 3 weeks, our floors were damaged beyond usability. Monica and her team left a surface with areas of roughness, pitting, large blotches of whiteness, bubbling and debris, then had the gall claiming the job was successful completed since the floor was sealed. This company clearly did not have the capability nor management skills to handle the job.
We paid $10,000 Harbor Surface Solutions for a damaged floor, then had to pay another $12,000 for LVP to cover the damage.
Monica Baxter owner took no responsibility for the damage her Harbor Surface Solutions company did to our concrete floor, instead made many false and deceitful statements to place blame otherwise.
In respectful and good faith efforts to find a reimbursement resolution, but in the end I was accused by Monica of being threatening and harassing. Further, when taking legal steps, she falsified statements about the 1) slab condition and 2) our team. Monica went to the extent of providing false photos as court exhibits that are not even of our house.
In my 68 years included 37 employment in the customer/supplier business profession, this is the worst I have experienced as a customer. The $22,000 expense due to Harbor Surface Solutions failure is unacceptable, and claims by owner Monica Baxter of me being being threatening and harassing is a deplorable way to treat a customer.
If you in need of having a concrete floor surface clear finished AVOID the frustration, pain, anxiety and extra expense dealing with Harbor Surface Solutions and owner Monica Baxter.
Mike Anderson
206-755-9822 read more