we moved to brookings several years ago and after our neighbor had a security system installed at…read morehis home, we thought it might be a good idea to follow his lead. we contacted alan, who came out and spoke to us about the benefits of his system. we agreed to have five outside cameras plus one inside camera with motion detector installed. there were a few minor problems with door sensors which were repaired within 24 hours of notification. the 24-hour monitoring works very well. the only issue we've had is on our back deck, which at night is in total darkness - hi-tech has replaced the camera located there four times in an effort to improve the camera performance to little avail. alan has been responsive and tried his best to better the situation. it is obvious to us that as with any camera, they do not perform well in total darkness. overall, we are very satisfied with our security system.

After installation and payment their customer care is doesn't exist. I…read moreemailed Alan Penger at least three times asking for the signs that say the house is being monitored professionally by Hi-Tech. He said he would. However, even after three emails and his promise to get the signs installed I never got the signs. I even offered to install them if he would just drop them by the house. How much effort does it take to drop off some signs in a small town like Brookings? So of course if I cancel service the contract is written entirely to the benefit of the company and not the consumer. Parts of the contract the company didn't sign so I don't know how valid the contract is as my signature is the only one on the document. Anyway, I found Hi-Tech to be unprofessional with respect to post installation customer care. Their customer care was excellent prior to getting my payment. After payment, not so much. Their ads show a very nice security signs. Since they use this sign for marketing purposes consumers will assume they will get these signs to deter robbers and such.

My phone call to the office on Thursday afternoon was met by a very professional and courteous team…read moremember, with my initial questions answered and an appointment made for Monday morning with Zack. Zack was excellent at explaining the system and options and we decided to go with advanced... great decision! We scheduled for installation later that week and the technician, Austin did a great job setting up the system, and made sure that we understood how to use it. Through the process Zack was available and helpful.

I had lost my phone and needed help reinstalling both keypad and camera monitoring apps. A quick…read morephone call and within 24 hours, both wife and I are back online. With David's help and experience, we were back online right away. Advance security systems has a valuable tech, in that employee, and could send him to my home every time.

After installation and payment their customer care is doesn't exist. I…read moreemailed Alan Penger at least three times asking for the signs that say the house is being monitored professionally by Hi-Tech. He said he would. However, even after three emails and his promise to get the signs installed I never got the signs. I even offered to install them if he would just drop them by the house. How much effort does it take to drop off some signs in a small town like Brookings? So of course if I cancel service the contract is written entirely to the benefit of the company and not the consumer. Parts of the contract the company didn't sign so I don't know how valid the contract is as my signature is the only one on the document. Anyway, I found Hi-Tech to be unprofessional with respect to post installation customer care. Their customer care was excellent prior to getting my payment. After payment, not so much. Their ads show a very nice security signs. Since they use this sign for marketing purposes consumers will assume they will get these signs to deter robbers and such.

From the owner: At Hi-Tech Security, your security is our business. We offer a complete line of security systems…read morefor your residential or commercial needs. Our full-service company includes sales, installation and maintenance of security systems, intrusion alarms, surveillance cameras, fire alarms and more, with same-day and next-day service. With nearly four decades of experience, Hi-Tech Security offers knowledge and expertise for all your security system needs. Our professional technicians are equipped to handle installation and repair for a broad range of systems in both home and business settings. Do you need to upgrade your old fire alarms, install surveillance cameras or purchase a gate system? Do you want the best alarm in Curry County, OR? Whatever your security needs, we have you covered with premier products and service. Are you in need of other systems? We also specialize in telecommunication, surround sound and central vacuum systems. From cameras to calls, Hi-Tech Security wants to enhance the safety and convenience in your life. Contact us today & Let Hi-Tech Security ensure your safety, comfort and convenience with professional installation and reliable maintenance of top-of-the-line systems.

After a recent over night power outage, a glass break sensor in the garage started intermittently…read moresending out a low battery signal. We replaced the battery, but it kept showing LBS. Clint lead us through troubleshooting on the keypad, but a few hours later, LBS again. Sam came out the very next day, and was able to reset the sensor and its working great! AND no charge!! The same great qualities that prompted us to choose Advanced Security to install our system nearly 4 decades ago keep us confident in their business practices today! Thank you for being great!

Recently had work done on our security system by an employee named Ti. Great n' friendly service…read more Got here quick, knew what he was doing and even went the extra mile to show how to replace some of the easier batteries and left a couple for us to use. 10/10 recommended

11/10/25: I highly recommend this company to everyone who…read moreneeds security cameras help installing their starlink, like I did surely is amazing to work with and the best customer service ever, she just puts a smile on your face. Kory, was very informative, educational and just an amazing person to work with.He helped me to install my starlink in no time.I would give him ten stars if I could.

Lance and Sherri were great to work with in setting up our Verizon hot spot alternative to cable…read moreservice which is not available at our address. They were responsive to all of our concerns and questions and promptly answered and returned phone calls. Lance is exceptionally knowledgeable and installed our new system professionally and made sure we were comfortable with its operation. We have signed up for their monthly service contract to ensure that any problems with our system can be resolved quickly. We highly recommend Rogue Valley Security.

Went above and beyond to help us figure out what kind of internet service to use in our rural area…read more Very personable and professional . Upfront with installation prices.

So since my comment on their Facebook page keeps getting deleted I figured I'll write here since…read morethey cant delete it. Last night while making dinner there was a knock on our door. I looked through the peep hole but since I didn't recognize the man I wish answer. He continued to knock, ring the door bell, knock, tell for someone to answer the door for at least 5 minutes before someone finally went outside. It was one of your reps trying to get us to reactivate our service. I'm sorry for that was beyond rude. If someone doesn't answer the door it's for a reason. He also kept insisting to come inside. Extremely unprofessional and We will never be recommending the service or reactivating.

UPDATE: 03/06/2014 - If anyone reads these reviews, and you really should, I'm making this final…read moreupdate to finish the review. - I sent a registered letter with my demands. Several months later I received a notice that I was free and clear I didn't owe anything. Oh really ? So all the calls, and by the way were up to every day calls (whatever you do don't give them your cell number ) in the final week before receiving the letter. So fight these pri_ks or better still, don't go with Vivint, Inc. in the first place. Vivint Inc And so it continues with Vivint and I'm sure everyone wants to know what comes next...... a Joyce Black called saying we had a problem with our account and to call (again). When I returned the call Joyce Black could not be found and another agent said we owed 98 dollars on our account. I was then transfered to billing and cancellation. I re explained that we had given them no less than 3 phone calls within a 3 month period before our 5 yr contract was to be completed (starting to feel like a jail sentence) and several months before end date a REQUIRED confirmation letter. I was told they didn't receive the letter till a month later! So, many minutes later of details, the agent said all was good, no problem on account but now asked that my wife also contact them (again) on cancellation. Agent then went on to try and sell me a wi-fi alarm system ! Flash forward 2 days and get another call from Joyce Black and to call back. I had my wife field this return call. When she did, and asked for Joyce Black, she was told Joyce wasn't there or some excuse (it had been only 5 minutes since their call - beginning to think this person doesn't exist) - and then the agent on phone, Cory, started in on the 98 bucks over due on our account. My wife explained that this was already handled on the first phone call to agent Rose. Back to the 98 dollar account..... - and my wife said for agent Cory to note that she was calling to once again confirm cancellation. Agent said my wife would have to call back during the hours that Joyce Black worked, mountain time. We verified the date on our letter sent and looked over our phone calls to verify the calls made previously to cancel our account on the anniversary of our 5 year contract. So today I contacted my lawyer. He indicated that records of calls made from us and the confirmation letter, even if they didn't get it till later, was sufficient enough notice on our part for the cancellation. Lawyer also questioned why a confirmation letter was even necessary since when we called we had to tell then our personal information and the secret pass to our alarm account. Just to catch everyone up here - Vivint continued their attempt to collect after the 5 yr contract was completed, final payment made, and multiple heads-up phone cancellation calls and a submitted confirmation cancellation letter. They then load up with processing fees and late fees on top of a monthly charge. This is actually what they do to other customers - see my other Yelp blog. And just remember, if they keep charging after your contract final date and you have contacted them to cancel, you will most likely spend months trying to get your money back if ever.

Since Northcoast Fire & Security has been taken over by Low Voltage Security out of Windsor, Ca…read more the service & professionalism has gone down the drain. Save yourself a lot of time, hassle & money, stay away from this company, you will be glad you did. It's interesting how Yelp doesn't show the other reviews with the same low review ratings.

This is the best home and commercial security company in the county, by far.read more